I needed new bulbs for my taillight. the general manager, Larry, offered to assist me putting in…read morethe bulbs! He was so kind and provided tools that I didn't have to help me! Also, it was raining and he stood out in the rain to help me fix my light!! WHAT WONDERFUL SERVICE!

The associate, Charles was efficient, kind and well dressed for his job. We could not get my car to…read moretake a jump. He did not give up! The battery is way in the back and he kept trying till the car started. I wish every business had a Charles working for them! Thank you!

This used to be an amazing Advance Auto Parts store, thoughly lately it seems to have gone down…read morehill. Today was horrible. My wife had a 700CCA battery that I purchased last year and it died. It went to get an exchange today and was told to order a new one which is sized 124R with 700 Cold Cranking Amps. I ordered the same one and came to the store to pick it up and exchange it and they would issue the refund of the $150, so this made it my second visit today. They gave me the new battery and when I put it into my wife's SUV the positive and negative was reversed and I brought it back (my 3rd visit). I was blamed because I ordered the wrong part, it turned out that I was suppose to order 124R-1 instead, so I had to go back home and order the otherone and return a 4th time today. I was given the 124R-1, but this time with only 600 cranking amps. It is sad that they did not check to make sure that both batteries were the exact same before I left and that I now had to order another battery. I paid $300, which will be refunded, but this could of easily been avoided had the supposely professionals check to make sure that I was leaving with the right battery. With so many different specs on a battery and with the negative vs positive being on one side and sometimes being on the otherside, one would think that these professionals would double check before sending someone on their way out the door. It is bad that Advance Auto Parts no longer carries the 700CCA battery and now only carries the 600CCA version. Now I have a 16.5% weaker battery with less startup juice that will last less time and Advance is charging customers the same price for it. After four visits today, I am definetely not a happy customer. I used to love Advance. [Review #506] (91st Review of 2017)

Was having car trouble and went here to have my battery checked. We were helped by Henry Woodard,…read morethe General Manager. He was so kind and helpful! My battery was fine and it turned out that I needed a new starter for my car. He looked up the item number for me and told me to order it online and opt to have it picked up at the store (which I did). Doing it that way got me a discount. Henry gave us extraordinary customer service. He was just so nice and courteous and with the patience of Job. His personality was upbeat and positive. He let me know the services that the store offers for free, which includes battery check and installation, starter check, alternator check, windshield wiper installation, engine light check, and they will loan you tools. We bought windshield wipers while we were there and he put them on for us. I loathe car problems, but Henry made the situation much easier to deal with. After purchasing the starter, Henry referred me to a good mechanic in the area (that too was a good experience). I couldn't give 5 stars because while Henry is a wonderful example of customer service, some of the other employees left a lot to be desired in my subsequent visits. They weren't rude or anything, but just very dry and unwelcoming. I mean, greet me; don't wait for me to say something first. Customer service 101. After dealing with Henry, my expectations were way up. Anyway, Henry was wonderful and I will return to this store because of him.

Very reliable and trustworthy. Very knowledgeable…read more Came out same day. Would recommend and will use him again

Referred this mechanic to my partner. We paid the $100 diagnostic fee, although he was an hour late…read more(making my partner late for work), he did some work (was given a $30 tip) but then he suggested we order another OEM part to complete the work. After the work was completed, my partner texted and asked if he could come back and complete the work after he orders the part, this mechanic went completely SILENT. It has been THREE days now and nothing. No call. No text. Nothing. You have to do better with communication if you plan to have a reputable business because it seems negligent and weird to accept a tip and then ghost the client. I will not be recommending this mechanic in the future. Hopefully this won't happen to another person like it did to us.

The service exceeded my expectations. The staff was friendly, and the mechanics were skilled. The…read moreresult is excellent, I will come back again.

Excellent customer service and high-quality repair work. The staff was friendly, and the whole…read moreprocess was smooth and stress-free.

Very timely and responsive in communicating and giving updates and getting the work done. Will…read moredefinitely call again.

Very professional, fast, good price and great karma I…read morerequested service and the next morning at 7 he was right there. Fantastic

I cannot overstate how fantastic Phillip was. He bailed me out about a year ago when I left my…read morelight on and drained my battery. He came directly to my place and got me squared away quickly. This time, my battery had died entirely due to age and weather, and he came out the same day. He took 10 minutes to replace it and get my car running again. He was so professional and gave me a fair and great price. He was kind and knowledgeable. I highly recommend his services!

Fast, friendly, courteous, knowledgeable and professional are a few words to describe my…read moreexperience with Rushout Roadside Rescue/Phillip. I asked for and received business cards for just in case I have a roadside need in the future. I will definitely be calling them for help. Thank you very much for your help.

Shaun did an excellent job with my brake pad replacement service. He came to my house and as he…read morestarted he discovered that I had purchased the wrong brake pads. He gave me one from and one from the rear to take back to the store. He also advised me to give the auto store my VIN number to make sure I purchase the right parts. After returning with the correct parts it took less than an hour to complete the job. Very efficient!

Needed a last minute pre purchase inspection and Shawn was able to come down the same day! He had…read moreexcellent communication and even completed the inspection in the rain. He gave me a clear and detailed breakdown of everything he inspected and found, and was a pleasure to work with throughout the process.

Date of visit: August 16, 2021 I arrived for my bullet liner…read moreto be sprayed in about 8:30 am. About 90 minutes later my new 2022 F250 was ready to go with the liner. While waiting the owner came out and asked me if I wanted removed a couple stickers the dealership placed in. They removed the stickers without issue. The owner showed me the finished product and gave me directions on what not to do until it fully cured. The job is absolutely beautiful ablnd flawless. I am truly amazed that this product and what it can protect costs. I would have thought it to be a couple hundred more. Thank you for such a perfectly done job.

Shane and his team did a phenomenal job on my bed cover refresh . This is the second time I've…read moreused them and they have done a great job for my projects . I am very happy for their expertise and experience . Customer service has always been top-notch customer for life . Erik