Hard the right part that had a perfect fit that worked as I needed it to........price was good and…read moregreat customer service

Our neighbor was having a bad time with his RV. He had an electrical problem. First, his batteries…read morewere dead so he had to replace them. Next, the charging system wasn't keeping the batteries up so he called El Centro RV Repair. Luckily, we spoke to Rene when he was out last week working on & helped another RV and got his card so we knew who to call. Rene and one other guy came out and fixed the cables that were loose-but it didn't solve the charging problem. Rene said he needed a new charger and could get a one in by Tuesday (3 days not counting the weekend). They replaced items that he found a switch that would have fixed it. They didn't find the problem and RV still didn't work.

I had an accident and just had the tow truck go straight to this shop because I would see it on my…read moreway to work. THANK GOD one of the workers told me it was okay for me to leave it there until the owner got there, checked my car and he would tell me "what's up". I decided to wait, and of course it was a while because I didn't have an appointment so I understood. Guillermo came told me he was going to see the car and give me a call to tell me how bad it was and the estimated price. A day passed because I wasn't the only client there (duh) and when he called, he gave me all the info. He was honest and told me how things looked but also prepared me if it was going to be worse once he fixed what I broke. Guess what? It was just as he said it was going to be, an easy fix and what I paid was nothing compared to what others charge. Did it take him a couple of days? Yes. Well duh! it was an unexpected job but he did so good and I loved the honesty and straightforwardness. I am recommending him to everyone I know!

I've taken my cars to get serviced here for years and let me tell you...if you're looking for a…read moreplace where they will drop everything to work on your vehicle...this isn't it. Just like anywhere you go, there is a system. First come, first served. HOWEVER, if you rather have a shop and a mechanic you can ACTUALLY trust over "princess treatment" and "catering" then this is definitely a place to take your cars. When I've been forced to take my car to another shop for X reasons, it is never for that one thing that I get billed for. It's always a phone call telling me how my car need x,y and z and if I don't do it my car will be ruined and burst into flames When I go to PRO Auto I'm not hit with any surprises. I am advised of possible upcoming services it may need and usually am given a suggested time frame for repairs. The shop always looks busy and full and the owner, Guillermo, is always running around like a madman working on vehicles, making calls, negotiating, dealing with customers. He can easily be misunderstood for rude due to his voice and demeanor but in all actuality this man is a hard worker, honest and dependable. From my conversations with him through the years I know they take on a lot of big jobs but they do not neglect or reject customers regardless of how small the job is. For those of us that know the shop and the people, we understand that if you want an oil change, for example, leave your car as soon as it opens and that's that. Bigger jobs have required me to leave my car but I rather leave it and trust that they'll do it RIGHT. Like the shop sign says, "We guarantee fast service no matter how long it takes".

Took my truck and my sons truck there and was so happy with there work .Good folks and good…read moremechanics there and there fair with there prices compared to El Centro Ford

I had a very disappointing experience with Desert RV Towing. My vehicle was only in their…read morepossession for about two days, yet the price they charged was completely unreasonable and felt excessive for the amount of time and service provided. What made things worse was the lack of transparency. The pricing wasn't clearly explained upfront, and by the time I got my vehicle back, the total was far higher than expected. It honestly felt like I was being taken advantage of. Situations like this are already stressful, and instead of helping, this company made it even more frustrating. There needs to be more honesty and fairness when it comes to pricing and customer communication. I would strongly recommend looking into other towing options before using this company.

Very nice an professional staff. Always very courteous. Took their time to explain everything.read more

Our insurance had us bring one of our vehicles here for some major work. We did not think it would…read morebe quick but also didn't think it would take months. Communication is awful and we were given many unfulfilled completion dates. Our check engine light also came on shortly after receiving the car back. Parking is very limited and the office never seems to be open.

Great after sales service. Glad I did business locally. Everyone I dealt with, GM/Sales, easy going…read moreand professional. Thank you salesman Raul

RICK MILES, My recent service experience was the worst so…read morefar. Put that together with the notes/goals on your glass door to push your sales team to write up more services and you get what you offer in this department. They call dealerships like Kia Imperial Stealer-ships. As I waited in the service office, I heard the two other salesmen in the room offer the same "extra services" to all customers. Which, if accepted, would change a simple service/oil change of $109 into a massive bill of $800 + for services which it appears that all of us then needed at the same time???? You offered the same added 'opportunities' to all five of us in the service office. One poor young lady was 'forced', 'coerced'  into choosing 'just two' this time and maybe two the next time- she only came for a simple service...!!!??? Now she is stuck without groceries for two weeks because of your high-pressure sales techniques.  SHAME ON YOU!!!    I am incredibly disappointed in this dealership ever since they removed Jeff Alford as the GM. I look forward to sharing this with KIA corporate. You folks are shameless- sin-verguenzas. I am glad that my two Kia's are now approaching the end of their warranties so I won't feel guilty just going to an honest local mechanic that won't try to 'force me into ridiculous extra services. By the way- the video's that you send out, are only as good as the effort that you put into  making them. The ones I received were not done well.- the audio was almost not there- no explanation of what I was seeing and why it might be important to authorize the ever-appealing cabin airfilter replacement. For how much? double the price of Autozone or O'reilly's ... Plus labor of - for an act that you have already completed when you removed it and showed me the evidence of a poor filter and then put it back...??? How do I even know that you are showing me my filters and not just a pile of old filters that you have already swapped out?  - Those are the questions raised when you can't trust your dealership!!!  Try Building TRUST! That brings returns- not coercion - That loses customers- when you lose a 'twice hooked' KIA owner- You start to see the value, or lack of it, of your failed programs.  David Chamberlain

Thermostat broke as we were in line returning from Mexico... MTZ was busy but took us in right away…read moreand didn't charge any extra fees for this. Everyone was friendly and helpful. The mechanic working on our truck showed us the issue and replaced the thermostat quickly. Pricing was very fair and we definitely recommend MTZ, especially if you are traveling through and have the misfortune of needing a car repair.

Worst customer service error. The lady in the office is very rude and she doesn't help females. She…read moreliterally just sat there for a couple of minutes and chill. She heard me talking shit. Well I had to ask her a couple of questions and then she changed her mood but really bad customer service.

This Guy isn't only my mechanic Ken & Steve ate family. No one else has touch my vehicles other…read morethen Purdy's Garage. If this shop can't fix your vehicles, go buy a new one.

Ken Purdy is an honest mechanic. I had an issue with my air conditioning unit and had a couple…read moreother mechanics in San Diego tell me I needed to replace the entire air conditioning unit for like $600.00. Purdy fixed everything for under $250 bucks after discovering that the AC unit did not need to be replaced. This guy is a regular Magellan. I'm really glad I took my car here instead of getting gouged in San Diego.

Called to order some parts for my vehicle. First spoke with Pepe saying "ugh it's going to be…read moreexpensive." Then he transferred my call to Erika, she was supposedly going to submit my order. She started sending me messages through whatsapp and she told me to give her a few minutes, 2 days later still waiting. Today my husband called and spoke to a man that told him they had 3 different types of headlights support in stock, he needed to know the exact one we needed. Mind you we live an hour away, the man said they had all of them in stock. When my husband gets there, he tells them what he is looking for and a man and a lady said those had to be ordered. Really unprofessional and rude. Wouldn't waste my time and money with this business ever again.

Called here and they said come in anytime they had the windshield for our truck in stock. Took…read morethem an hour to install and we were back in the road. EXCELLENT front desk !!! Was very polite and informative. Couldn't be more pleased.