RICK MILES, My recent service experience was the worst so far. Put that together with the notes/goals on your glass door to push your sales team to write up more services and you get what you offer in this department. They call dealerships like Kia Imperial Stealer-ships. As I waited in the service office, I heard the two other salesmen in the room offer the same "extra services" to all customers. Which, if accepted, would change a simple service/oil change of $109 into a massive bill of $800 + for services which it appears that all of us then needed at the same time???? You offered the same added 'opportunities' to all five of us in the service office. One poor young lady was 'forced', 'coerced'  into choosing 'just two' this time and maybe two the next time- she only came for a simple service...!!!??? Now she is stuck without groceries for two weeks because of your high-pressure sales techniques.  SHAME ON YOU!!!    I am incredibly disappointed in this dealership ever since they removed Jeff Alford as the GM. I look forward to sharing this with KIA corporate. You folks are shameless- sin-verguenzas. I am glad that my two Kia's are now approaching the end of their warranties so I won't feel guilty just going to an honest local mechanic that won't try to 'force me into ridiculous extra services. By the way- the video's that you send out, are only as good as the effort that you put into  making them. The ones I received were not done well.- the audio was almost not there- no explanation of what I was seeing and why it might be important to authorize the ever-appealing cabin airfilter replacement. For how much? double the price of Autozone or O'reilly's ... Plus labor of - for an act that you have already completed when you removed it and showed me the evidence of a poor filter and then put it back...??? How do I even know that you are showing me my filters and not just a pile of old filters that you have already swapped out?  - Those are the questions raised when you can't trust your dealership!!!  Try Building TRUST! That brings returns- not coercion - That loses customers- when you lose a 'twice hooked' KIA owner- You start to see the value, or lack of it, of your failed programs.  David Chamberlain read more

Great after sales service. Glad I did business locally. Everyone I dealt with, GM/Sales, easy going and professional. Thank you salesman Raul read more

When there's a recall and my Kia engine messes up because of that recall Honor the recall, now I have to scrap my Kia can't afford a new engine read more

Absolutely unacceptable service. I dropped off my car at 8 AM on a Friday, and they didn't bother calling me until nearly 3 or 4 PM just to ask for my insurance papers--information they should already have on file. When I called to give them my contract number, I was told they wouldn't even confirm whether I had valid coverage until Monday. So now, thanks to their poor communication and lack of organization, I'm stuck the entire weekend without a car. This level of carelessness is beyond frustrating. They clearly don't respect their customers' time or needs. read more

Don't let the salesman upsell you, because of the trump tariffs. They keep on trying to pass on the cost to the consumers and will offer pocket change for your trade ins. Remember they need your trade ins to save money. read more

Mr. Sampson helped me with an appointment for a service. Once I got there, everything was very quick and out the door. Thank you to him for my first experience with you guys. Definitely going back for my next one. read more

excellent customer service. our service advisor Chris took care of us when we went for our vehicle service. gave us all the information we needed regarding the services and what was reccomended by the technicians. will definitely continue to take our vehicles there with him. read more

At United Kia Imperial you can get great customer service and top notch maintenance from the entire crew. My service advisor (Alberto) always provides personable and professional customer service. I had a choice of having my Seltos serviced in Yuma, AZ or Imperial, CA and I'm thankful that I chose United Kia in Imperial! Thanks guys for the service you provide. read more

I went to get my car serviced multiple times and they told me that they called my phone stating that my vehicle was done. I never received a phone call and they stated that I blocked my phone which I did not. They also said it went straight to voicemail. They could have at least left a message notifying me about my vehicle. read more

CHRIS in service is the best! Always kept me updated both times I took my car for maintenance. Made sure I was aware of what was happening and provided outstanding customer service even when handled with calls and customers. Will be coming back to him for future appointments. United Kia always proving why they're the best in the valley! Drive Kia!!! read more

We had our first service at around 6,000 miles on our 2023 Sportage. The service rep is friendly and very attentive to our needs. He answered all our questions. The car was returned cleaner than when we brought it in and service took only an hour and a quarter. We will likely use this dealership for future service needs. read more

James sparks did an amazing job with helping me with the car buying experience, which can be very stressful and confusing these days. He was very knowledgeable on his vehicles and great to talk. If you're looking for a car and you have Kia in mind find James he will talk care of you. The finance manager that helped me whose name I wish I could remember with signing paperwork was fantastic efficient just all around great. Highly recommend united kia read more

Overall very impressed! Great trade in value! They even worked with me on the price and interest rate! We love our new Sportage X-Line! Would recommend United Kia!! read more

I was shopping different kia dealerships since I was searching for a Kia Carnival. I live in San Diego but I saw that United Kia Imperial had the exact spec I wanted. Salesman Marco helped me out and he did a phenomenal job. He was very helpful, and honest. I loved that I was able to do the process over the phone and they did the impossible with my negative equity trade in. Marco personally delivered the Carnival to where I lived with no extra charge which I really appreciated since I have 3 kids and hours at the dealership wasn't an option. Will definitely do business again in the future! read more

Went to Kia to buy my very first car, a complete ball of nerves and full of hope of leaving that day with a brand new car. I got help from David (if that is not his name I am so sorry, I just know he's only been there for about two months.) He was very patient, kind, and went out of his way to help me get the car I wanted. Out of all the experiences I had when I was on the hunt for a new car, David made me feel super comfortable and made the experience in buying my first car very memorable. read more

Don't come here unless you want your items to be stolen from your car during an oil change. Very unprofessional and management knows but they won't do anything. Go someplace else!! read more

5 Stars are not sufficient for the experience I had in shopping for, buying, and trading my current vehicle, and .....taking delivery of my brand new, 2023 KIA Sportage X-Line! I could have purchased from one of 200+ dealers (true), and I chose the team at United KIA to work with on this important life decision. The GM, Jeff Alford, treated me with transparency, respect and professionalism. He was kind, conscientious, and responsive. Spotless, is the word I think of when I think of Jeff. My salesperson, Ricardo Uriarte, was above and beyond! He was delightful, conscientious, and patient as well! He has served our country as a Marine, and I thank him for his service. Ricardo wanted to be sure every step of the way, that I understood the options on my vehicle, and more importantly, he wanted to be sure that I understood all of the paperwork involved in trading and purchasing a vehicle. He treated me with respect, and in this world, as a woman buying a vehicle, that is incredibly rare. I will send my family and friends to United KIA, and they trust my judgement. Thank you to the team at United KIA, you have a loyal fan! Sandy Belvedere read more

I was traveling from SanDiego to New Mexico when my check engine light came on in El Centro. I took my Kia Soul to United Kia hoping they could help. It was Saturday so I was informed that their usual crew was out, and they pretty much did oil changes. Nonetheless they offered to check the code for me. They did so and found that the dealer in SD had neglected to reattach a wire the week before when I had my recall work done. They got me back on the road and saved my trip. Hugely grateful for the help! read more

I would not recommend this dealer ship I bought my 2020 Kia soul from them and I have been trying to get it in service with them because I'll be driving and I lose power it's not safe to be driving. And they keep telling me service i need to make appointment and it's over a month wait read more

I was in the market for a 2022 Sorento hybrid and was so happy with the customer service and help I received during the buying process. I was lucky enough to work with Vincent McNease as my sales person. He went above and beyond to answer all my questions and concerns promptly since I was buying the car from out of town. The sales manager was very professional and helpful as well Emilio Calderon. I would recommend them to anyone. I am so happy to now be the proud owner of a Kia from United Kia Imperial. read more

Bought the new AV6 . This is my second car at this dealership and everyone there is fantastic. And a big shot out to are young salesman Danitza she was on point and so helpful . Thank you. read more