Dealership refused to submit the proper paperwork to the IRS and now I've lost a $3,000 tax credit…read morefor the Prius Prime I purchased last year. I will never buy from this dealership ever again.. Now my only choice is to take them to small claims court and waste a bunch of time that I don't have.

Overall, I'd rate my experience with Toyota of El Centro a 3 out of 5. I ended up getting the truck…read moreI wanted, but the process and communication could have been much better. I initially reached out for a trade in quote and had very little follow up. Compared to out of town dealerships, communication and effort just were not there. It was not until I met Jasmine at the fair that things started moving. She helped get the process going, but even then, follow up was delayed. At the dealership, the process took about five to six hours. Negotiations felt typical, starting low on my trade despite a higher initial quote. After going back and forth, they did come up significantly, but I felt like I had to push harder than expected. I was also on a time crunch, which did not help. Financing moved quickly, which can be good, but it felt rushed. The process was done in Spanish without asking my preference, which I should have spoken up about. A few details were not clearly explained before signing, which left me with some frustration afterward. Post sale support also fell short. I reached out about swapping or removing the running boards, and while they offered help, it came off more transactional than supportive, especially after just completing a deal with them. At the end of the day, I got the truck, but the experience did not match the level of service I have seen at other dealerships. My advice is to shop around, get quotes from other areas, and use that as leverage if you plan to buy local. Toyota of El Centro has the potential, but improving communication and customer care would go a long way.

I had an accident and just had the tow truck go straight to this shop because I would see it on my…read moreway to work. THANK GOD one of the workers told me it was okay for me to leave it there until the owner got there, checked my car and he would tell me "what's up". I decided to wait, and of course it was a while because I didn't have an appointment so I understood. Guillermo came told me he was going to see the car and give me a call to tell me how bad it was and the estimated price. A day passed because I wasn't the only client there (duh) and when he called, he gave me all the info. He was honest and told me how things looked but also prepared me if it was going to be worse once he fixed what I broke. Guess what? It was just as he said it was going to be, an easy fix and what I paid was nothing compared to what others charge. Did it take him a couple of days? Yes. Well duh! it was an unexpected job but he did so good and I loved the honesty and straightforwardness. I am recommending him to everyone I know!

I've taken my cars to get serviced here for years and let me tell you...if you're looking for a…read moreplace where they will drop everything to work on your vehicle...this isn't it. Just like anywhere you go, there is a system. First come, first served. HOWEVER, if you rather have a shop and a mechanic you can ACTUALLY trust over "princess treatment" and "catering" then this is definitely a place to take your cars. When I've been forced to take my car to another shop for X reasons, it is never for that one thing that I get billed for. It's always a phone call telling me how my car need x,y and z and if I don't do it my car will be ruined and burst into flames When I go to PRO Auto I'm not hit with any surprises. I am advised of possible upcoming services it may need and usually am given a suggested time frame for repairs. The shop always looks busy and full and the owner, Guillermo, is always running around like a madman working on vehicles, making calls, negotiating, dealing with customers. He can easily be misunderstood for rude due to his voice and demeanor but in all actuality this man is a hard worker, honest and dependable. From my conversations with him through the years I know they take on a lot of big jobs but they do not neglect or reject customers regardless of how small the job is. For those of us that know the shop and the people, we understand that if you want an oil change, for example, leave your car as soon as it opens and that's that. Bigger jobs have required me to leave my car but I rather leave it and trust that they'll do it RIGHT. Like the shop sign says, "We guarantee fast service no matter how long it takes".

Excellent work on my truck my v6 sounds like a v8 now thanks Jason,I heard he lifts trucks now and…read moreI'm on my way to match the roar of my truck a lift

I can't express enough my gratitude for muffler world today! On our road trip from Orange County to…read moreTucson, the underside of our car that covers the engine started to drag on the ground. We drove carefully 37 minutes to muffler world, where they were waiting and ready to help us! I didn't have much service to contact them, but my dad was able to call for me and the man that helped us out heard all about our situation prior to us getting there. He dropped everything he was doing to lift our car up and help us secure the panel back in place. He educated us on why it came off, how to fix it if it happens again, and even cracked a few jokes in the process. We were pretty stressed out, but absolutely floored by the kindness from this man. It made our whole day and we made it safely to our destination because of him. Can't recommend this place enough! Our only regret is not getting his name, so if you're reading this, thank you times a million!

This is by far the best shop that I've been to. Was in a pinch while on vacation and my brakes…read moredecided it was a good time to squeal like a donkey. Not ideal. I purchased the brake pads at O'Reilly and spark plugs and called Clinica Automotriz. Jose gave me an amazing deal and had it fixed as a walk in within a couple hours. Friendly, informative and honestly I would make the trip back just to get work done here.

great mechanic highly recommend to anyone who looking for a trustworthy mechanic to work on you're…read morecar.

Nico is an expert on Volvo repair. He was referred to me by Santa Monica Smog check…read more He checked my 26 year-old Volvo and called with a quote suggesting things that had to be done asap (oil change), tune-up, and other issues that could wait. He is my Volvo mechanic from now on.

Nico, gracias para todo! My 7 year old mini is running like brand new thanks to this mechanic. He…read moreis very honest, will explain AND show you exactly what is wrong and WHY he's replacing what he is replacing. Took care of my mini after a mechanic in San Diego completely botched my car by putting parts that weren't even compatible! Nico took care of my spark plugs, coils, air filter and checked over the rest of my car to make sure everything was in good condition. I trust this mechanic working on my foreign car. Will be my go to from now on! Glad I found you, Nico!

Hands down the best auto mechanic shop in Imperial Valley. The owner, Ernie, is one of the most…read morehonest and decent person I know. Work done is exceptional and I've never left feeling I over paid.

Ernie and Jose have done me and my family right for ten years with only one time that it wasn't…read moregood service which is normal in life. Best place hands down in the valley, they are friendly knowledable people and work sincere and honest for the love of the work they do.

Great after sales service. Glad I did business locally. Everyone I dealt with, GM/Sales, easy going…read moreand professional. Thank you salesman Raul

RICK MILES, My recent service experience was the worst so…read morefar. Put that together with the notes/goals on your glass door to push your sales team to write up more services and you get what you offer in this department. They call dealerships like Kia Imperial Stealer-ships. As I waited in the service office, I heard the two other salesmen in the room offer the same "extra services" to all customers. Which, if accepted, would change a simple service/oil change of $109 into a massive bill of $800 + for services which it appears that all of us then needed at the same time???? You offered the same added 'opportunities' to all five of us in the service office. One poor young lady was 'forced', 'coerced'  into choosing 'just two' this time and maybe two the next time- she only came for a simple service...!!!??? Now she is stuck without groceries for two weeks because of your high-pressure sales techniques.  SHAME ON YOU!!!    I am incredibly disappointed in this dealership ever since they removed Jeff Alford as the GM. I look forward to sharing this with KIA corporate. You folks are shameless- sin-verguenzas. I am glad that my two Kia's are now approaching the end of their warranties so I won't feel guilty just going to an honest local mechanic that won't try to 'force me into ridiculous extra services. By the way- the video's that you send out, are only as good as the effort that you put into  making them. The ones I received were not done well.- the audio was almost not there- no explanation of what I was seeing and why it might be important to authorize the ever-appealing cabin airfilter replacement. For how much? double the price of Autozone or O'reilly's ... Plus labor of - for an act that you have already completed when you removed it and showed me the evidence of a poor filter and then put it back...??? How do I even know that you are showing me my filters and not just a pile of old filters that you have already swapped out?  - Those are the questions raised when you can't trust your dealership!!!  Try Building TRUST! That brings returns- not coercion - That loses customers- when you lose a 'twice hooked' KIA owner- You start to see the value, or lack of it, of your failed programs.  David Chamberlain

The owner here was so helpful to us after we got hit by something on the freeway right around 5 pm…read more We were having trouble finding anyone to answer because of the timing, but he took the call and was very kind. It turned out to be a simple fix but he got us in first thing the next morning and the price was extremely reasonable. Great service!!

I've gone to many mechanics and he's hands down the best. I take my car my sons car and my man…read moretakes his truck here.