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    AutoZone Auto Parts

    3.7 (9 reviews)
    Open 7:30 am - 10:00 pm

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    Pep Boys

    Pep Boys

    (70 reviews)

    We had a very disappointing experience with Pep Boys in Dacula. We purchased and had new tires…read moreinstalled in December 2025. Shortly after the installation, we began hearing noticeable brake noise coming from the driver's side of the vehicle. In January, we brought the car back to Pep Boys specifically to ask about the brake noise. They denied any responsibility or wrongdoing related to the tire installation and claimed there were no brake issues caused or overlooked during their service. They then provided us with a quote for brake replacement that exceeded $1,400. What was most alarming was that the estimate listed remanufactured brake components for a 2024 vehicle, which is unacceptable at that price point and raises serious safety concerns. We ultimately took the vehicle to the dealership for a second opinion. The dealership was genuinely surprised that Pep Boys did not identify brake issues at the time the tires were installed. We were told the brake problems should have been noticed much earlier and that there is no reasonable way the condition developed in less than a month between the tire installation and the brake repair. Between the lack of accountability, the extremely high estimate, and the use of remanufactured brake parts on a newer vehicle, this experience left us with very little confidence in Pep Boys Dacula's inspection process or recommendations. We will not be returning and would not recommend this location to others.

    Pep Boys Dacula, GA I am formally submitting a complaint…read moreregarding my experience at the Pep Boys location in Dacula, Georgia. I am a long-time and loyal Pep Boys customer. Unfortunately, on this visit, I was humiliated and treated unprofessionally by Jonathan, the manager on duty. Before coming in, I called the store to schedule brake pad replacement. Manager on duty told me the work could be completed the same day, which I agreed to because my wife and I only have two vehicles for work. Upon arrival, I noticed Jonathan appeared to be in a poor mood, but I proceeded with the service. After taking my information, he informed me it would be a couple of hours before the work could begin. We agreed on a price of $274 for brake pads. Shortly after my vehicle was taken in, Manager on duty returned and said I also needed new rotors, increasing the cost to $515. I looked through the window and saw that only the front tires had been removed. I explained that I did not have the funds for rotors and asked that the tires be put back on so I could park the vehicle until I could afford the repair. At this point, Manager on duty became angry and shouted at the technician to stop working. He then told me I would be charged for two hours of labor, stating, "Nothing is free in this world." I questioned why I was being charged labor when the only work done was removing the tires for inspection. Feeling pressured, I called my wife and explained that we had no choice but to approve the full brake and rotor replacement using a credit card. When I told Jonathan we would proceed, he remained angry for no clear reason. While waiting, two other customers commented on Manager on duty attitude. I stated that I felt the service was unprofessional and dishonest. When my car was ready, Jonathan entered the waiting area and began yelling at me in front of other customers, accusing me of "running my mouth," and told me to "get the F out." I left the facility without responding further as he continued repeating, "Nothing is free in this world." This experience was humiliating and unacceptable. I do not believe this behavior reflects Pep Boys' customer service standards. I am requesting that corporate review this incident and contact me regarding this matter.

    Pep Boys

    Pep Boys

    (78 reviews)

    I went to this Pep Boys location to have a tire installed. Whomever installed the tire did not out…read morerge spare tire back in the under carriage storage instead it was placed in rear trunk of my vehicle. I returned the next day to have this corrected. The store manager was alone with no service techs at 7:05 am. All due to accidents that held the employees up. I told him I would come back. I did return and the young man who helped me was named Anthony. He was very pleasant. He put the spare in it's storage compartment. I felt as if my experience at this store was very bad, I had no intention of ever returning. But after meeting Anthony I reconsider it was a pleasure. This young man has dreams and aspirations that I see manifesting for him with huge rewards.My short encounter with him really made my day. Teresa E.

    RACIST!!!!!I went in this morning due to my truck's traction and a service electric control…read morelight/4WD service light coming on in the car. I asked the white male at the front desk if they'd be able service my vehicle and he said I would have to take it to the dealership because it was an electrical issue. Which was odd because I've had thousands of dollars worth of work done at this location. Normally they would suggest a diagnostic to get down to exactly what the issue was. I found another Pep Boys location on Scenic Hwy and the gentleman assisted me and gave me additional information on what caused the issue. I realized this location refused to service me because they're RACIST!!!! Imagine turning down money because you don't like the way someone looks. I'm glad I took my black business and dollars to a location that deserved it in the end! I will never visit this location again!

    AutoZone Auto Parts - autopartssupplies - Updated May 2026

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