Very helpful and had exactly what I needed and the price was exceptional. I will be back.read more

Do NOT buy from this company! I bought an upper power steering hose from this company and as I was…read morepurchasing it I asked the employee if I could bring it back if it was the wrong part and get a refund and she said yes. So it turned out to be the wrong part (not surprising coming from this place) and I tried to return it to get my refund and the lady on the phone was EXTREMELY RUDE, implied that I was lying about the refund, said nobody would have told me I could get a refund, so then I asked to speak to the owner and he also told me there was no way I could get a refund even though THEY GAVE ME THE WRONG PART! Do NOT waste your time and money with this company. I also got the right part at Advanced Auto Parts brand new for THE SAME PRICE!

great service and knowledgeable staff. Jermaine is a great person to deal with. always polite and…read moreprofessional. great job

I literally just came in here and bought a tail light to replace my blown one got the wrong size…read morecome back in like three minutes later to exchange it and the guy says because it's open and he can't exchange it even though I have the receipt and I've done it before at a different store so I highly would not recommend this shit because they're just trying to take your money at this point. White guy not sure of his name don't really care at this point.

They are not a good junk yard. Bought a motor where it stated online "intake missing" When I…read morereturned the engine core they would not refund the core charge said it was missing intake. Duuuuh

Well... If time is money... I lost money last weekend. Checked car-part online - showed 3 vehicles…read moreon the lot.. Called the site before going and they confirmed they had both left and right hand parts. Got there and it took 45 min for them to let me know that they had none of the cars on the lot. (no parts that match) .... I waited 3 business days to see if they do the right thing to update their online inventory and found they only updated the inventory of the left side parts as the right side still show available. If you are very close to the location maybe worth your time. However you cant trust they have the inventory in stock based on how they update the online inventory. Net result 2 hours road time.. 45 min wait.. no parts for the effort.

Very helpful on the phone the gentleman was very informative let me know what was best for my car…read more I appreciate the knowledge I do recommend

I will NEVER buy another junkyard battery.. I bought a battery for my car and it did not work. I…read moretook it back and they exchanged it, but it did not work either. I took the battery to Autozone and they said it was no good. So, I am $50 in the hole. I could have bought a new battery and been done. Lesson learned.

I called for advise about my 2014 Outback's audio amp last week. Subaru Bob walked me through how…read moreto order a $900 dollar part online for $95. Then he explained how to swap it out! I am new to the Subaru community and will only go here for all repairs in the future. I have some friends that also own Subaru's and have referred them to Bob as well. Thank you Bob!

Every review for Subaru Bob is spot on. Do not hesitate to take your beloved Subaru here. Do not…read moreexpect free coffee, comfy chairs or a TV. Just a master technician who gets the job done at a fair price. I purchased a 2018 Legacy in need of an engine swap. This task was just a normal day at the office for Bob. His new location is 920 Cripple Creek Dr, Lawrenceville GA

Used to be much more no -commercial friendly when they were in downtown Lawrenceville. I've…read morepurchased and serviced my outdoor equipment for years and the attitude and service at latest location is lacking. I specifically asked for a repair or estimate to fix the mulching deflector on my Honda mower - they said they fixed when I picked up but they didn't. Sad

If l could give -100 stars l would. My husband went to see about a replacement part for my little…read moretiller and the shop manager said his guys wouldn't even want to work on it. Then as my husband left the shop, heard the same guy talking about him to his staff and they were all laughing and making fun of him. My husband is an older guy and he did that as a favor to me. I know my tiller is small, but it does the job for what l use it for. Its like they couldn't be bothered. Well, l worked for Chick fil A for 25 years and that's the POOREST excuse for customer service l've ever heard of! They should be ashamed picking on an older person like that--especially laughing at him. Needless to say they lost a customer. We'll never use them again.

We had a very disappointing experience with Pep Boys in Dacula. We purchased and had new tires…read moreinstalled in December 2025. Shortly after the installation, we began hearing noticeable brake noise coming from the driver's side of the vehicle. In January, we brought the car back to Pep Boys specifically to ask about the brake noise. They denied any responsibility or wrongdoing related to the tire installation and claimed there were no brake issues caused or overlooked during their service. They then provided us with a quote for brake replacement that exceeded $1,400. What was most alarming was that the estimate listed remanufactured brake components for a 2024 vehicle, which is unacceptable at that price point and raises serious safety concerns. We ultimately took the vehicle to the dealership for a second opinion. The dealership was genuinely surprised that Pep Boys did not identify brake issues at the time the tires were installed. We were told the brake problems should have been noticed much earlier and that there is no reasonable way the condition developed in less than a month between the tire installation and the brake repair. Between the lack of accountability, the extremely high estimate, and the use of remanufactured brake parts on a newer vehicle, this experience left us with very little confidence in Pep Boys Dacula's inspection process or recommendations. We will not be returning and would not recommend this location to others.

Pep Boys Dacula, GA I am formally submitting a complaint…read moreregarding my experience at the Pep Boys location in Dacula, Georgia. I am a long-time and loyal Pep Boys customer. Unfortunately, on this visit, I was humiliated and treated unprofessionally by Jonathan, the manager on duty. Before coming in, I called the store to schedule brake pad replacement. Manager on duty told me the work could be completed the same day, which I agreed to because my wife and I only have two vehicles for work. Upon arrival, I noticed Jonathan appeared to be in a poor mood, but I proceeded with the service. After taking my information, he informed me it would be a couple of hours before the work could begin. We agreed on a price of $274 for brake pads. Shortly after my vehicle was taken in, Manager on duty returned and said I also needed new rotors, increasing the cost to $515. I looked through the window and saw that only the front tires had been removed. I explained that I did not have the funds for rotors and asked that the tires be put back on so I could park the vehicle until I could afford the repair. At this point, Manager on duty became angry and shouted at the technician to stop working. He then told me I would be charged for two hours of labor, stating, "Nothing is free in this world." I questioned why I was being charged labor when the only work done was removing the tires for inspection. Feeling pressured, I called my wife and explained that we had no choice but to approve the full brake and rotor replacement using a credit card. When I told Jonathan we would proceed, he remained angry for no clear reason. While waiting, two other customers commented on Manager on duty attitude. I stated that I felt the service was unprofessional and dishonest. When my car was ready, Jonathan entered the waiting area and began yelling at me in front of other customers, accusing me of "running my mouth," and told me to "get the F out." I left the facility without responding further as he continued repeating, "Nothing is free in this world." This experience was humiliating and unacceptable. I do not believe this behavior reflects Pep Boys' customer service standards. I am requesting that corporate review this incident and contact me regarding this matter.

I just had a prior issue with the advance in my prior post, this one however was very helpful,…read moreexchanged what o needed for the right part and went above and beyond. I see the rating may be low but this store was very helpful to me and I'd highly recommend.

I'm not going to say management, because I don't know if this guy was a manager... But the lack of…read morerespect for customers is ridiculous!!! I can't go return anti freeze because my mechanic realized that I really didn't need it in the first place. The employee gives me a refund, then proceeds to say if I wasn't using why would I detach the house from the "shit" then he tells another employee that's is dumb that I would do that. Hands meet a receipt then throws the pen for me to sign, after I asked "why is he mad?" and I mentioned that the pen didn't have to be thrown... This employee still says, I did your refund but next time I won't!! He was rude for no reason, I would never use Ashleigh then try to return it, and if it was use the can wouldn't have been full... Which he also checked. Not doing business here again! Shane r. Needs a talk about respect

I went to this Pep Boys location to have a tire installed. Whomever installed the tire did not out…read morerge spare tire back in the under carriage storage instead it was placed in rear trunk of my vehicle. I returned the next day to have this corrected. The store manager was alone with no service techs at 7:05 am. All due to accidents that held the employees up. I told him I would come back. I did return and the young man who helped me was named Anthony. He was very pleasant. He put the spare in it's storage compartment. I felt as if my experience at this store was very bad, I had no intention of ever returning. But after meeting Anthony I reconsider it was a pleasure. This young man has dreams and aspirations that I see manifesting for him with huge rewards.My short encounter with him really made my day. Teresa E.

RACIST!!!!!I went in this morning due to my truck's traction and a service electric control…read morelight/4WD service light coming on in the car. I asked the white male at the front desk if they'd be able service my vehicle and he said I would have to take it to the dealership because it was an electrical issue. Which was odd because I've had thousands of dollars worth of work done at this location. Normally they would suggest a diagnostic to get down to exactly what the issue was. I found another Pep Boys location on Scenic Hwy and the gentleman assisted me and gave me additional information on what caused the issue. I realized this location refused to service me because they're RACIST!!!! Imagine turning down money because you don't like the way someone looks. I'm glad I took my black business and dollars to a location that deserved it in the end! I will never visit this location again!