Joe does an excellent job of explaining what needs to be done on your car. And is pretty accurate of when your car will be ready.

I have never in my life, felt so uncomfortable and unwelcome and seen such unprofessional people in my life when I won't be in the store at 4105 Buford Highway there were two black men sitting at a desk behind computers. I asked him if they can help me remove a fuse from my fuse box I'm physically disabled. Do you know both of them told me they were too busy. One told me to go have a seat when he finish. He come help me and I was the only person in the store. how these people even have a job is beyond me. They certainly don't know how to serve a customer or sell a part either. I will never ever go to another Pep Boys because of this experience it's absolutely disgusting to treat a disabled person that way. read more

RACIST!!!!!I went in this morning due to my truck's traction and a service electric control light/4WD service light coming on in the car. I asked the white male at the front desk if they'd be able service my vehicle and he said I would have to take it to the dealership because it was an electrical issue. Which was odd because I've had thousands of dollars worth of work done at this location. Normally they would suggest a diagnostic to get down to exactly what the issue was. I found another Pep Boys location on Scenic Hwy and the gentleman assisted me and gave me additional information on what caused the issue. I realized this location refused to service me because they're RACIST!!!! Imagine turning down money because you don't like the way someone looks. I'm glad I took my black business and dollars to a location that deserved it in the end! I will never visit this location again! read more

I've had multiple repairs done here and they could not have done a better job. Joe is very knowledgable and Doug fixed my truck perfectly. The price was a little high but I understand the crew there doesn't set the prices. Overall a great experience. read more

Pep Boys manipulating people and not been honest. I called first for the price on check on the oil leak and clean to see where the leak coming from , they said there NO CHARGE for that, free charge to check the oil leak. I asked them 3 times just to make sure I know before I arrived my appointment. when I got there they lied and said there a charge for check the oil leak (no service) I told them I spoke to them over the phone and they told me different story, called the right location and the phone number (someone at pep boys lied) so I have to pay check the oil leak charge $34.99. while I was at the waiting area I checked their customer reviews and I was surprised they have ALOT OF BAD REVIEWS at Pep Boys over price , manipulated and not telling them what wrong with people s vehicles. I'm glad I didn't let them fix my car. Check the reviews before you take your vehicle there, don't let them rip you off. read more

I was promised a Carfax report with my 120 point inspection and never got the Carfax report. Feels like a big scam! I paid $74.99 which included the Carfax valued at $34.99 so basically they ripped me off. The inspection says I have zero issues however my front passenger air bag light is on, there's a trail of liquid coming from the engine, the air conditioner is not cold unless on high and the acceleration is lagging. None of these things were noted on the inspection so I doubt my car had a thorough inspection. I should've read the reviews this place needs to be investigated and shut down! read more

Pep Boys - Auto Repair Near Me - Buford, Georgia

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I got an oil change here and they cross threaded oil plug, and I was still under the warranty. But still charged full price with $13 bucks off. Costumers service bad, overall experience was bad. read more

I've used this shop 4 or 5 times. First visit I got a good deal on Michelin all-weather tires. I've had front and rear struts replaced, valve cover replaced. They are reliable and courteous, and I'm glad to have found them. read more

My car battery died so I bought I new one from this shop. It worked fine for about one week then one day my car would not start, it was totally dead, the engine would not turn over and the key fob would not even lock my doors. I found the negative battery connector was totally loose on the battery terminal. I could pull it off without any resistance. It simply was never tightened. The tech even left a socket on the bolt at the base of the battery. I will never use this shop again due to terrible service! read more

This customer service is downright awful outside of Joe. After they mess up, they then give me absolutely unnecessary attitude for some reason. They also refused to give me or another customer i witnessed an ETA on when the work on their car should be done. We both were literally looking for a very generalization so we could know if we should get a ride back to work or wait in the waiting room and they refused to give an answer. Really just a awful experience read more

terrible quality!! terrible customer service!! do not recommend coming here!! i had some cash in my car and after my service it all gone. not them being thiefs after tipping and paying full price. do not get yiur car serviced here!! read more

Soooo overpriced. They take so long even when you have an appointment. Such a scam. Got quotes from auto body shops that were $300 less. Don't waste your time they don't care about their customers. read more

I scheduled an appointment 1 1/2 hours before and when I arrived everything went smoothly. Jhe'Rell and his staff were efficient and provided me with superb customer service. Me and my vehicle were treated with care and I appreciated that. Thanks again. read more

I went to this Pep Boys location to have a tire installed. Whomever installed the tire did not out rge spare tire back in the under carriage storage instead it was placed in rear trunk of my vehicle. I returned the next day to have this corrected. The store manager was alone with no service techs at 7:05 am. All due to accidents that held the employees up. I told him I would come back. I did return and the young man who helped me was named Anthony. He was very pleasant. He put the spare in it's storage compartment. I felt as if my experience at this store was very bad, I had no intention of ever returning. But after meeting Anthony I reconsider it was a pleasure. This young man has dreams and aspirations that I see manifesting for him with huge rewards.My short encounter with him really made my day. Teresa E. read more

Customer service here was very poor and unreasonable. They took an appointment at 2:30 today. I went in to drop off my car. The mechanic who registered me in said that it will be over in 2 hours. I go in again at 4:45 and they did not even touch my car. When I asked the store manager Mark about why my car has been just sitting in the parking lot for 2 hours unattended he told me that it was part of my fault for not understanding that the service itself takes two hours, not the time starting from 2:30. I don't understand how the fault is placed on the customer when the mechanic himself said it will be done in 2 hours. There was nothing they did to compensate for the inconvenience they caused due to THEIR failure to miscommunicate to the customer. read more

Came in for a simple brake pad replacement, came out with a 1200 dollar bill and it took them hours to get my truck back together. They were very rude when i came to pick it up. They Claimed i had bad brake calipers and the rears needed replacing too, i had a private mechanic take a look at my truck afterwards and he confirmed my suspicions and quoted me only for the pads. Pep boys are Scam artists preying on the people who come into their shop. The private mechanic i had take a look is MOBILE MECHANIC 470-303-0902, absolutely quick, easy and great service. read more

Have gone there twice... once when my battery died at the QT next door. The service worker was extremely helpful and checked my battery. He told me I needed a new one and I asked if we could go ahead and get it done since I had to work tomorrow. The woman at the front desk said to him, "I know why you told her you'd do this," implying it was because I was a decent looking female I suppose. She appeared irate as if I were keeping them longer. If it weren't for her, the experience and customer service would have been great. Everyone else seemed friendly and polite. The second time, my husband and I scheduled an oil change appointment online. When we went in, my husband stood in line and the same woman told my husband that she had to go eat her lunch, and that it would be a few minutes- which he said that was fine and proceeded to wait. 10 minutes later, she told him that they wouldn't be able to complete the oil change for a few hours. We stated we scheduled an appointment and she told us that they don't honor those appointments. What's the point of scheduling an appointment then?!!! If we're attempting to be courteous by scheduling an appointment, that woman should at least be courteous enough to utilize some sort of customer service skills... Never going back... read more

I got a full tune up and a break check , and paid $600 for just that . The next day my car wouldn't crank until the third time , the engine light came one too . My car was in perfect state before. This happened for three days straight , I didn't like this location at all . read more

I bought 4 new tires (high performance all-season tires at $91/tire is a heck of a deal) from this location and after Susan offered $40 off a base alignment package ($84.99 regularly), I thought it would be a good idea to go ahead and have my tires installed here too. WRONG!!! Outside from the friendly phone call from Susan and the guy that greeted me at the desk, once a problem arose it was a huge about face. I washed my car and detailed my tires the morning of my appointment because I wanted to have a look of the current condition of my wheels and make sure the mechanic did not have to work with dirty wheels. No curb rash on my rims on all wheels. I watched the mechanic (Orlando) used what look to be a large flat wrench/crow-bar to unmount and mount my tires to the rim. This tool not only came in contact with my wheels but rubbed on several spots on 3 out of 4 wheels causing deep metal scratches. I work on my car regularly and treat my car well because not only is it my hobby but without a running car I cannot make a living. The mechanic came out while I was inspecting my tire and asked if there was a problem. When confronted with my damaged rim he stated they only use plastic tools and there was no way he could have caused the damage. He ended with "if you have a problem, then you can speak to the GM". The GM (Brian) was apologetic initially, surveyed my wheels and stated that he would call a nearby dealership when he got in to work the following morning to order new rims and give me a call once the order was placed. On the drive home, I noticed my steering wheel was significantly left of center. So I called Brian at the store about it and he said they would fix that when I came back for the wheels. Im away at work on Saturday, so my husband calls in at 4pm to get a status update because I have not received a phone call. Susan says she heard the GM call about my rims that morning and that the earliest a delivery could happen was Monday. Monday comes and goes without any update. I call on Tuesday and John (manager on duty) States he has no nothing about the wheels and no wheels have been received by them. Also Brian was not in at the time, so I had to call back the next day again. Called back on Wednesday and Brian now States it will take 2-4 weeks for my wheels to arrive, so it would be faster to have my wheels repaired by a specialist. This was not the agreement nor the offer he made me initially and I think he assumed since I was a female I wouldn't know any better. I called my husband to discuss this change and he called Brian for more clarification. During their conversation, Brian implied to my husband that I lied about where the damage originated and that there was already damage present on the wheels when I brought the car in. He eventually stated that his area manager would not approve the purchase of the replacements which is why he suggested a repair instead. I am not a liar and I have more than enough money to buy a brand new full set of rims x 3. I am a car enthusiast like my husband and can work on this car by myself, I just don't have the tools to mount new tires. I know this car like the back of my hand. After being made out to be a liar and Brian not being able to keep his word, I no longer trusted this shop to right their wrong. The only emergent need was to have my steering wheel straightened out, so I made an appointment for the following day at 930AM. I parked my car at 934AM at Pep Boys, running behind due to unforeseen traffic. Not one soul greeted me when I walked in. Susan was at the counter and coldly asked me to fill out some paperwork and notified me that there were 2 customers ahead of me for an oil change then proceeded to continue to sit there after I handed back the paperwork. I made an appointment for service, so customers who need an oil change should have no affect on my appointment. The alignment bay was empty when I got back to the waiting area. The total time I sat in the waiting area was 65 minutes and it took the mechanic 12 minutes to adjust my steering wheel. John (presumably the MOD I spoke to the other day) motioned me over after the mechanic drove my car to the front of the store. He slid the alignment papers to me and just sat at the counter. I asked if there was anything he needed from me and he said no. Nothing else was said. I was not greeted when I came and nor was greeted as I left the store. A storewide bulletin must have gone out about me and my case. Use this and the other reviews as a warning. Do your research and trust these reviews as they are consistent. Spend your hard earned dollars somewhere else that is worth your time and effort. read more

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Every time I come in, the staff is so helpful!!! Jeff was very nice! I ome o this location for all of my needs.

Received great service at the Mall of Georgia Pep Boys location where I had four (4) tires installed. Chris D. was very helpful setting up my appointment and making sure the pricing was correct as advertised. Mechanic Benjamin H. did an outstanding job with the installation. He replaced the old long valve stems with shorter ones that are a much better fit. He also removed all the old unsightly balancing weights from the outside of the rims. Thank you Chris and Benjamin for a pleasant experience and a for a job well done. You exceeded my expectations. read more

Waited two days for a timing chain replacement cost and refused to do the repair because "master tech didn't feel like it". Really and I'm paying for the repair (just being lazy). Find another career because you just caused your location losing a $1,000-$2,000 profit read more

There service guy the one that looks like former New Jersey Governor Chris Christie is a terrible manager. As a GM for a brand I would never tell my customers "I'm sorry I can't honor your CONFIRMED reservation that MY web based system confirmed by sending an email and a text message. It gets better the reason this Manager advised they can't service my car with my confirmed appointment was due to them being understaffed with no additional help, but in clear view there's one tech on his cell phone sitting in a chair in customer view and the other tech struggling for support. Way to go Pep Boys. Your store Manager needs to reevaluate who is placed in a lead role. Lost a customer I will definitely go through my Cars dealer for quality service! read more

Not really sure the purpose of making an appointment here. I made a 3pm appointment for a 30 minute oil change. At 4pm, I noticed they haven't brought my car in. At that point, they told me it'd be ready at 4:30. It's 4:45 and it's still not ready. There was no sense of urgency when I explained 2 hours ago when I dropped it off that I have a flight to catch. On top of that it was $109 for synthetic which seems high but I haven't really shopped around. read more

Dishonest crew. Don't bother coming in here. Typical mechanics will try to say your car needs this and that. Went for an oil change and new breaks got told they needed to replace some parts in my car and whatnot... needles to say they'd can't even change breaks properly. Whenever my car backs up there's a rattling noise coming from the front tire my car is almost brand new. Don't bother even talking to "Mario" he won't take care of you like they say they will. read more

On Thursday I scheduled a oil change for 10 am on Saturday morning. I figured get there early and beat the crowd. Saturday we arrived at 9:45 am and I walked up to an empty counter to check-in. After waiting a while an employee (which looked pissed) walked in from the mechanics area and started typing away an the computer without acknowledging I was there. She finished her typing and asked if she could help me. I told her that I had a 10 am appointment and she immediately tells me that there is a 2 to 3 hour wait. I repeated myself that I had a 10 am appointment and she goes on saying even if I had an appointment I still had to wait. She asked me what I needed done and I told her I need an oil change and she replied well I only have one technician and the other one that was suppose to be here didn't show up and the tech that I have now has other things to worry about than an oil change. I left without being rude because I was getting nowhere. I made the appointment in advance and they had my email and my cell number where they could have contacted me to cancel or reschedule. read more

Took hours just to be told they couldnt find a leak the inspector had found the day before on a new car purchase. Not very friendly either.

Made an appointment for an oil change for 10 am. Got there at 9:50 and checked in. They did not even touch the car until 11:30, after I asked what was going on and reminded them I had a 10 am appointment. They had the car in the garage for 45 minutes just to change the oil. Fortunately, they did honor the coupon I had for a $19.99 oil change, but only after I reminded them again when they tried to charge me $40+. After reading other reviews here, I'm just glad I got the car back without anything broken. read more

I went to Pep Boys to get a diagnostic test done because I was told they did it for free. Not true. They also had me schedule an appointment for a certain time, but when I got there, they told me there was 2 people in front of me. I was told it would only be a hour at the most. I finally got tired of waiting after 2 and 1/2 hours and told them I was not going to do the test. Then they told me they were taking it back right away. I told them I did not want the test. Next thing I know they took my car back anyway. Needless to say, I threw a fit and got my car back and got out of there. Dishonest. Will not return there. read more

Rolled in there this morning in a panic, check brake fluid light on..Big line for service, but Jonathan, Jose and Tony took care of me in a minute. Tony came out looked at it, said I needed fluid, put fluid in and I was on my way. Very sweet. read more

Terrible customer service at this location, the man working the front desk was rude & very confrontational when we brought a warranty item in from Bosch. But I do recommend the Lawrenceville location! The service techs were knowledgeable & polite. Amazing what one bad employee can do to a nice store. The older store would be my choice again vs the newer store with bad employees. read more

I've never had bad service here! Nowadays. I see all these bad comments about not being able to get in and out and how rude the employees are. But I would say the attitude you walk in with is what you get. If the customer is going to think they are higher and "deserve" the best service. The customer should think about how they depend on their car to earn them the money to pay for their needs. The mechanics there work probably harder then the customer. Also nowadays people are greedy and have no patience in them. And think "time is money" in some cases it's true, but maintenance is not one of these cases. Maintenance is time and accuracy, so when the customer leaves he/she is safe, till the next time they need services on one of the things we all need most in this world! "A VEHICLE". I applaud all of the "service members" Thanks and keep up the hard work! I'll be in for an oil change soon. :) Thanks again! read more

Susan was very pleasant, informative and helpful. They did as requested. They reacted very swiftly. And did a very good job. ps. Diego does the best headlight restoration! read more

On 6/16/20, I went in the Buford Pep Boys for an oil change for which I had made an 8a.m. appointment online. When I made my appointment I specified I wanted a synthetic blend oil change for my Honda Odyssey and I would wait, figuring it would be about 20 minutes (that's the normal wait time at most places). I got the at 7:55. The counter guy comes out from the back at 8:15. 1 hour and 40 minutes later, the counter guy comes out and presents my bill, over $120 I asked him to explain that to me. I showed him his own ad. The ad says $45 and $10 off with a coupon. He told me the price was with a coupon already applied. FALSE ADVERTISING! Then he proceeds to tell me what all they did without my authorization: Premium synthetic oil; Tire rotation and balance and a vehicle check. I was already steaming mad because of the wait and the situation was made worse because of the extra work I did not authorize. If I refuse to pay, I don't get my car back. Well, guess what? Pep Boys, you no longer have my business and I hope anyone reading this will not go there either. My next oil change will be at Walmart, for a lot less. They treat you better too! Can you post a review with negative stars? read more

They are a scam! I went in trying to get an oil change for my car, but I'm a woman so of course they tried to scam me with the price originally, but I got it down to a more normal cost. Then I left after the oil change and everything seemed to be fine, but then a few days later I was at my uncle's house and he is a mechanic so he always does a check up on my car just to make sure things are going good. Turns out there was absolutely no oil in my car! After 3 days! He told me there was no way it could have happened unless they just didn't put any in. I am extremely dissatisfied & it is not the first incident I have had with this location. I will not be returning to this store or Pep Boys again. Extremely unprofessional. read more

I went in for an oil change and was really happy with the service. All the guys were really friendly, shout out to Joe for making the experience better by being so kind. I highly recommend read more

Pep Boys had awful service and tried to rip me off!!! First, when trying to get an oil change, I was required to buy one of the packages that included a fuel additive. The change and rotation cost at least 30 percent more than what I was charged with my dealer and other mechanic. Second, when rotating the tires they informed me that all 4 tires needed replaced after saying the tread is almost totally worn down in 1 tire. I declined the offer and brought the car to another mechanic, who said the tread was OK. They were trying to make a quick buck and they failed! DO NOT GO THERE!!!!!! read more

I highly recommend this pep boys. Kevin is very knowledgeable and didn't try to sell me services I didn't need. He made sure to advice me and thoroughly inform me of what was happening. Kevin has great customer service skills. read more

Just stopped in here about 10-15 mins before closing because one of my tires kept going low. Jose at the service desk was very helpful and accommodating. Service tech Josh found a nail in my tire and patched it up with a smile. Working in the service Industry I know it can be frustrating when customers come in as you're cleaning up and getting ready to go home for the day, but they were still happy to help and got me taken care of quickly and professionally! read more

I was here for over 4 hours for just an oil change...... I had an appointment (which I was late for) but they didn't even mention to be it would take so long. Maybe they shouldn't schedule so Many appointments if they don't have enough staff. Will not be returning to this location! read more