1 Star - Negligence and Complete Lack of Accountability. On March 31st, I visited the automatic Autowash at 120th & Holly, and what should have been a routine car wash turned into a damaging and frustrating experience. While my vehicle was in the middle of the wash cycle, I suddenly heard a loud bang--like metal striking my car. When the wash finished, I discovered that a piece of metal had fallen from one of their rusted roof beams, hitting the top of my vehicle. The impact caused a noticeable dent and stripped the paint all the way down to bare metal. I immediately documented everything with photos and video. I attempted to contact them right away, but since it was after hours, I left a message. The following day, I called again and was told to file an online damage report and that a manager would contact me the following week. Given how clear the situation was--and that this was obviously caused by poor maintenance of their facility--I expected them to take responsibility. That never happened. After waiting with no response, I followed up myself. When I finally spoke with a manager, I was told that I needed to file a claim with my own insurance before they would proceed. This is completely unreasonable considering the damage was caused by their facility, not by anything I did. I explained that I did not want to involve my insurance for something that was clearly not my fault, as it could negatively impact me. Instead of escalating or helping resolve the issue, they doubled down. The following day, I was told that if I did not go through my insurance, they would close the case entirely--despite the fact that they have video footage of the incident and full documentation from me. This is not just poor customer service--it is a clear attempt to avoid liability and shift responsibility onto the customer. A business that allows parts of its structure to fall and damage vehicles, then refuses to take responsibility, shows a complete lack of integrity and accountability. At this point, I have no choice but to pursue legal action. This situation could have been resolved quickly and professionally, but instead, they chose to deny responsibility for something that was entirely within their control. I strongly caution anyone considering this location. If something goes wrong, do not expect them to stand behind their service or take responsibility for their negligence. read more

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Went there on a Saturday morning and all three auto washes were out of service, most of the time when I come there's only one working and an hour long line. It feels as though they never properly maintain their washes. read more

Once again, only 1 of 3 bays up and operational. And all dog washing stations have been locked up for future use. So when you sign up thinking you are getting dog washing stations and multiple car wash bays just know you are only getting one working auto wash bay. And who knows how long that will last. read more

Autowash-Skylake - Down for maintenance - Car Wash Near Me - Thornton, Colorado

If you think their special going on right now is a steal, think again. Everytime I've been here, there is only one automatic bay working. I've never seen all three bays working, let alone two. After waiting nearly an hour for my wash, the machine breaks down so all my time was wasted for nothing! Take your business elsewhere. 0 stars if I could. read more

DO NOT BUY THE MEMBERSHIP!!!!!!!!! We purchased the premium monthly membership because we have a truck. Every month for the past 5 months, we have tried going 2-3 times per week and there's either a line of 20 cars because only one lane is open or all the lanes are closed. They're constantly having problems and closing down. Sometimes, they're closed for no reason. We cannot use the wash at all and yet they keep pulling money from our account. When my husband called to complain about this, they cancelled our membership without our permission. Probably because they'd rather not have to come up with a solution to their problems. Instead, they steal money from their customers monthly while not providing the service we pay for monthly!! read more

Well it's new is the Good The bad is that some of the wash cycles don't work due to pipes been frozen But you still get charged for the time that it's trying to pump the soap to the wash applicators read more

Avoid. Not going to use any longer and not recommending to folks that ask. Automatic Karcher machines do an OK job, WHEN THEY'RE WORKING. Down a lot or a step in the wash process doesn't work. Recently got my car washed in one, dryer didn't work. Left and ended up with water spots all over. Contacted owner or management company as I was in the wash, texted a video and copy of the receipt to the number on the wall in the bay. They asked for info multiple times, which I provided each time, claimed they could not process a credit if you use Apple Pay when all they need to do is contact their merchant bank/credit card processor with the date/time and transaction ID and it'll be taken care of. Made some spurious claims about giving me extra instructions, which I never received, I assume to drag this out and make a bit more interest off the float. All you have to do is scroll through the text chain and see it isn't there. Got tired of the run around after 13 days, sent video/text history and disputed charge with my credit card company. read more

I'm giving this a three because when you can get in the wash does a great job. I use this car wash because it's closest to my house . They have three touchless spaces and as they stated earlier, they do a great job. My complaint is no matter what day or time I go to the car wash at least one of them is down for repair. The lines are extremely long, so I just pass on by. Both my wife and I have monthly subscriptions and two months ago they raised the prices but yet same old thing that can't keep all three up and running. Don't raise your price and continue to provide subpar service read more

The wash is excellent when you can get it. Usually, we can't because most or all of the bays aren't operational. If one berry is open and more than 5 cars are ahead of you, you're looking at an hour at least before you get to the wash. We don't have that much time. Too many times, the app didn't work, and we had to call customer service for a code to get in. Today was the last straw. After 3 unsuccessful attempts this week to get a wash, we went early this morning to beat the line. App/code worked, but the door wouldn't open. We called and left 3 messages today, and in the last one, we said that if they can't fix this problem, we might cancel our monthly membership. Guess what? We got an email that they canceled us! After each unsuccessful attempt earlier this week, we called customer service, and their response was nothing short of an "oh well, that's the way it goes." Adding insult to injury, they raised their monthly price another $5/month. Overall, their business execution process is not sustainable. read more

$22 car wash didn't clean my car. Will have to wash it by hand later. Spent money on nothing, emailed the company. No response.

This car wash sucks. The digital system is garbage, the app is dumb. Leaves hard water spots all over your car. Don't go here. The car wash on 128th and Colorado is so much better. read more

Worst run car wash in Colorado. Don't even think about getting a membership unless you're okay with pissing your money away. One or two of their bays are always down so even if they're not busy, expect to wait 30 - 40 minutes for a wash. read more

We should be able to use wash clothes to take the grime off in winter. The pressure sprayer ain't doing it's job. read more

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When this car wash first opened up it was awesome each wash lasted about 12 minutes never had any issues with the equipment lately the blow dryers won't even dry the water off of your car you still leave with tons of water on your car also half the time the bays are out of service this morning the Middle Bay was the only one working paid for two times undercarriage wash and the under carriage wash portion wasn't even working. Washes areonly 8 minutes now. Not worth coming g here amy more. Especially $25 for a wash that doesn't get your car clean and dry... read more

Bays are constantly closed for repair. Extremely long lines takes over an hour to get a wash. Also enjoy the dog wash. However, water is always cold and last time I was there there was no water pressure and only one room open. This used to be my favorite car wash company. Now the worst. read more

You have to download an app to use everything. I just wanted to vacuum. I don't want to sign up for all sorts of crap. Just take some money and let me clean my car! read more

Vending machine took my money. Costumer service said there was nothing they can do because a service manager wouldn't come out. Guess I am SOL. read more

Not sure what is going on at this car wash, but it seems like the facility is in need of maintenance. I have gone here since it opened and had always been happy with the results, but I had problems with their automatic car wash the last two times I was there. The first problem occurred in the furthest bay on the west side. I paid for a wash that included undercarriage wash, but it only lasted a couple seconds - enough to get under my front bumper before quickly turning off. The second problem occurred yesterday in the middle automatic wash bay. The undercarriage wash and sides worked fine, but the top sprayers did not work properly, leaving me with a partially dirty and soapy car. And the blowers never descended, so other parts of my car were dripping wet when I left. I don't think I want to waste anymore of my money here, so I'll be looking for a new car wash. read more

Cool place but 20$ for a rinse and soap doing it yourself just pay 10$ for the place that does it for you in 5 min

Car wash does a great job when you can get in and it's functioning. Broken down more than it works. Then when it's working the line is so long you literally have to wait an hour for a car wash. Decided to wait recently only for it to breakdown just as I was the next car. If they'd invest in the functionality of the was and have an attendant on site this would be a great car wash. read more

Thrilled with Autowash thus far. It's nice to have a good car wash close by. I signed up for the monthly membership and find it to be a good value. We use the auto wash and vacuums regularly and even made use of the dog wash. Weekends can be a bit busy as you would expect. read more

The car wash works great If you don't mind waiting 30 to 40 minutes to get in. They always have one or two of the three car wash bays out of service. So if you're in a hurry. Go elsewhere. read more

I get off work late so finding a spot that open 24/7 is great! I was a little disappointed because my car was still pretty wet after going through the car wash. I got the "Complete" wash which got the job done besides the contour dry, it hardly took of any water. Also, my headlights were still dirty (a bit hard to see because the lights were on). read more

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I took my dog for wash and finished within 5min, but they charged $10, thats too much! Car wash is much cheaper....i dont know why

I just got the Superior Plus wash, a $17 car wash and not worth it. So for starters there is no "spotless" car wash as the machine does not dry the car sufficient. Then, as you are exiting the wash the bay door opens and drips water on the car again as you pull out. read more

This is the best monthly deal anywhere!!! Do it! You won't regret it. It's actually saved us a ton of money and you can wash your dog too!!! Thank you Autowash read more

A membership here is a great value! I can keep all 4 of my cars sparkling for only $35 a month (1 wash a day). HUGE improvement over where I used to go. They also have a lot of great deals for members, including specials on detailing, ceramic coatings, etc. So glad I gave this place a try. read more

Great wash and the monthly subscription is well worth it. Also has dog washes, that are included as part of the subscription the combination of the two made it a no brainer. read more

I have a monthly membership here and I love it! $35 a month and you can use the dog wash and car wash (manual or automatic - any level!) once a day, unlimited vacuum and you can also use your "extra time" in the manual wash daily. Super clean (aside from the a-holes who bring their extremely muddy cars here and leave it all over the ground for the next person to step in. Not the business' fault!). The only complaints I have are: -The dryer for the automatic wash sucks...er...blows...but it definitely doesn't dry the car very well,l especially on the sides. -The dog wash is pricey. I do get 10 minutes included in my membership but to wash your dog and thoroughly dry them it definitely takes longer and the $$$ adds up. I also have a big dog, though. -During busy times you do have to wait a while since the small amount of manual stalls and the three automatic stalls are all in use. That's not that big of a deal, though, just come during off-hours. -If you need to contact customer support it's not immediate but they are very friendly. All in all I'm really happy with this place and will continue to use it! I also love that you can use your membership at any location. P.S. The gas station next door has free air if you need to pump up your tires. Another plus. read more

For 35 dollars a month I can wash all three vehicles and my pets! Two car washes pay for itself! I wash my vehicles weekly! Definitely best car wash I have been too! Wouldn't recommend anywhere else if you live near one of these carwashes!! read more

Great experience so far from the self serve wash, automatic and the dog wash is great. I use the monthly membership to the fullest and it's well worth it. read more

This is a great car wash facility it removes all dirt and the wax is terrific I don't even have to touch up after the wash and it's brushless. read more

I love this place! Best value in town for monthly wash deals!

Awesome car wash, vacuums get the job done. But really, this review is for the customer service. I signed up for the membership which was awesome during the winter months. Just went to cancel it and had zero hassle and can use my membership during the remainder that I paid for. Would recommend to anyone that gets 3+ car washes a month and needs to vacuum (especially pet owners) to get the membership. read more

Great car wash! Very busy so sometimes it takes a while to get into a bay. I have the monthly subscription and I really like that option.

Really great value, especially since you can use the Superior Plus wash which is $15, it pays itself after two washes. The app works perfectly fine! read more

As far as car washes go this one is a good one. Plenty of automatic wash spaces and do-it-yourself spaces as well. Vacuums are well maintained and work well. I do the monthly option and with 3 cars it's a saver. read more

Easy to use and great wash..go for the monthly includes dog wash and unlimited car washes