I've been purchasing a monthly Cobblestone membership for both this location and the Erie location. For a while, everything worked perfectly, and I was able to use both locations without any issues with the license plate scanner. I recently renewed my membership on the 26th, but when I went through the member lane the other day, the screen said my form of payment had declined. I assumed the renewal hadn't gone through, so I signed up again. I later realized I was charged twice and am now paying for two memberships. I'm not sure if this issue is related to the license plate scanner or how my information was entered by an employee, but it's frustrating to run into this kind of problem after everything had been working smoothly. I'd appreciate help resolving the duplicate charge and understanding how this happened so it doesn't occur again. read more

I accidentally locked my keys in my car. Zach helped me significantly by getting it unlocked for me! Extremely nice and vet helpful

I stopped by in person a week after the accident inside the car wash which the car behind me is blaming me for and has made a claim with my insurance for. I got the name and number for the manager, Alyta, which I have been calling every day since with not one single call return to me. This is awful customer service. I was told there was footage that could be reviewed, myself and my insurance adjuster extremely interested in what might be shown. But, with no answering of the phones, and no returned messages, this seems to be a futile attempt. So, if it's customer service your interested in, this is not the place for you. read more

Cobblestone Car Wash Express - My car after a malfunction. - Car Wash Near Me - Thornton, Colorado

I have a membership, just because we go to and from the mountains so much and it is close to our house. I would NEVER pay the single wash price for this place. Car is never fully cleaned when I run it through. Especially the back and lower sides. I could probably run it through 3 or 4 times and would still not be clean. Whatever hurricane setting they have the dryers set to always blows part of the trim off my roof and my truck is never dry. It's just a massive gale force wind for a short burst that seems to do more harm to my wipers, trim and mirrors than dry anything. Definitely wish it was a better wash. read more

Paid $23 for the platinum wash, went through the first time car was noticeably still dirty. Went in and was informed the manager would not be available until Tuesday. They had us go through a second time (didn't make a difference). Worker started "our car wash will never clean everything". Car is still visibly dirty. He also said he can not issue a refund. Very disappointing. read more

I have always been very pleased with this Carwash. I love the damp towels and high pressure air. The extended hours that it's open is really helpful. Great job guys!! read more

This is what my car looked like after I got out of the car wash. Worst wash ever. Don't waste your money read more

Cobblestone Car Wash Express - Car Wash Near Me - Thornton, Colorado

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Just had a Platinum Express wash that cost $22. My vehicle is filthy and areas of it never even touched by water! There was only an initial soap then the cleaning rags and then a spot feee rinse. No high pressure wash at all. Half the buffers weren't even working. What a rip off. I have read many reviews that have had responses from Cobblestone Car Wash and only lip service is being paid to unhappy customers. I had to come home and clean the entire back of my truck. I will not be back- so disappointing. If I could give 0 stars I would. read more

Cobblestone Car Wash Express - Dirty truck fresh out of car wash - Car Wash Near Me - Thornton, Colorado

So as you may or may not have noticed Cobblestone is taking over everything and popping up everywhere. So it's makes it nice to have a lot of locations to choose from. As far as this one the only reason I keep coming back is its pretty close to the area i/we frequent. Other than that I go to a different location , half or the majority of the time a set of brushes that are supposed to help clean the sides of your vehicle are not working and there has been a few times that the place has been closed completely due to maintenance which obviously thier maintenance guy sucks because all the brushes only work part of the time. And last but not least the "team members " that guide you onto the "mats " that mive you thru the wash must think they will get in trouble if they smile. I swear everyone that guides you in has the expression on thier faces that gives off the vibe that someone just killed thier dog!! Or thier Dog died at least. So if your looking for a place with positive vibes don't come here. In fact come here period. Cobblestone maybe open one up in Brighton, Car wash express is already there , maybe you can buy them too!! Lol read more

Cobblestone Car Wash Express - Car Wash Near Me - Thornton, Colorado

There is a reason this location has such crappy reviews. The customer service sucks nobody's friendly. Everybody has an attitude. The customer service sucks nobody's friendly. Everybody has an attitude. Their towels are always dry. The customer service sucks nobody's friendly. Everybody has an attitude. Their towels are always dry. Their vacuums are not very strong. The customer service sucks nobody's friendly. Everybody has an attitude. Their towels are always dry. Their vacuums are not very strong and I have a brand new car that has had over three paint chips in the same 4 inch area. I walked in to cancel and the woman at the front loudly and intensely says "WHY ARE YOU CANCELLING?!" I said what I said above and was directed to the number to cancel. When I called and said the same thing, no reaction apology or responsibility for my experience there at all. Save your MONEY!!!! HAND wash or go somewhere else. This place SUCKS. Too bad it's so convenient location wise. read more

Cobblestone Car Wash Express - Car Wash Near Me - Thornton, Colorado

It's not full service I looked it up on Google and it said it was a full service car wash. It is not. It's a drive-through damn thing and then vacuum and try to clean the damn thing yourself they lie. read more

Pedro is the hardest working person I have seen in a while! He is always friendly and going the extra mile to make sure your car is clean!! Thank you Pedro read more

We have a membership and it seems like they are closed every time we try to use this car wash. Staff is never friendly. Save yourself the money and choose a different place to wash your car. read more

Been coming here for a year and it has always been favorite car wash..... Left my car looking good as new! Great customer service will be back to this place for sure! ... I do recommend this car wash to all my family and friends. Cool PLACE!! Just wanted to kudos to DAISY.... read more

Cobblestone stole money from my debit card I paid a month for a unique payment for one month for $13.00 and now I noticed that they had the fresh face to get $25.00 from my debit card without any authorization. That is stealing. Tomorrow I will go to my bank and tell them that I did not authorize that payment and you Coblestone I will advise everyone to be careful for that scam. I feel very disappointed. How youe company get money from people without authorization. Is a shame read more

We pay $50 per month to have a car wash that simply gets my car wet, provides towels so I can finish the job, and vacuums that have the suction of a wireless hand vac. I have brought up the quality to the staff and they simply "allow me" to got back through the wash, only to achieve the same result. I'm not sure how this place stays in business! Yikes! read more

SCRATCHED my 2023 Toyota RAV4 with just 1500 miles on it. After I went through this car wash tunnel and immediately turn around to wipe down water around the car (because their dryer equipment never did the jobs well) then I saw scratches on the hood, I went inside and the manager name Josh instructed me to fill out the incident form and said another manager will contact me later. The next day I got a call from a manager name Daisy, she told me that they're not responsible for scratches or any damages. WHAT??? She's also told me that after looking at the camera she saw scratches on my car hood before I entered the tunnel, I asked her for proven she refused! This business is very disgusting, lies and has no human sense. I am sure that someday someone will bring them to justice. DO NOT TRUST the email from reviews@cobblestone.com acting from corporate office, they will not response to you. After reading some negative reviews and for those of you complaining your car didn't get cleaned after washing it you're still very lucky at least your car did not get scratches yet. I will tell all my friends and family members to stay away from this place! read more

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My mirror was snapped off in this car wash! The manager claims they're not responsible. My car has been through this exact wash many times and was fine until now. So now this became a $1500 car wash for me!?! The manager never offered to fill out a damage or incident report. There's cameras in the car wash, so they can see my mirror completely snapping apart from their machine brushes. Additionally, you might see in the photo the wash didn't even clean my car. 10:15am 4/1/23. read more

Cobblestone Car Wash Express - Broken mirror - Car Wash Near Me - Thornton, Colorado

please beware of the cobblestone in Aurora on Smokey Hill that operates with fraudulence. I purchased a monthly subscription that I had for a while in spite of poor washes, having to rewash the vehicle after running it through the wash, having to dry the vehicle myself after each wash, etc. I finally cancelled my service after told I could not run my vehicle through the garage any longer due to rack on my vehicle so I followed the cancellation process Cobblestone posts online and received a confirmation the service was cancelled. Then a service representative from cobblestone sent me a separate email asking me if I was sure I wanted to cancel and if I would accept a lower monthly price. I did not respond to that email and therefore cobblestone did not cancel my monthly service charges for over a year at a cost of $36 per month even though I never used the service presuming my subscription was cancelled! long story I contacted customer service who indicated they would not refund the monthly charges even though they had no record of my using their service since cancelling because I didn't respond to the service rep email. BUYER BEWARE, think twice before using any cobblestone carwash! read more

It was like they forgot to wash my front bumper and grill. When I got home, I had to wash what they missed. The rest of the car was washed like I expected. This was a test wash to see if I wanted to get their monthly pass. I'll go somewhere else. read more

I joined as a monthly member with multiple cars on the membership when this place opened. Yesterday, they were closed for maintenance without warning. A few days before, I tried to go in for a quick wash an hour before advertised closing. Guess what, they decided to close early and unrelated to weather. This used to be a very good and reliable business. Not sure what has happened in recent months but definitely on a significant downward trend based upon my experience since December and other reviews posted the last few weeks. If management decides to respond to this post, I would like you to move beyond the canned responses asking to reach out you your email and reply with a sincere statement committing to stay open and return to reliable operation. Anything else is a waste of time for everyone. read more

This used to be a great car wash. However, the basic wash left all the mud and dirt on my running boards. Rinse cycle started at the windshield and missed the entire front portion of my vehicle. And, floor mat washer has been out of order every time I've been there in the past 6 months. To their credit, management responded to my post. I will try them again next time I need a wash to see if the problems have been resolved. read more

This car wash use to be nice when it was own by a different owner. It is now dirty, the rags you use to dry your vehicle are dirty and their vacuums do not work. I asked the worker/person in charge when they were going to fix their vacuums since they been out for a while and their response was were working on it and to look for one that works. They have been fixing the problem for the last month. It is not worth your monthly membership I'm going to look for another one and making sure everyone I recommended to this location does the same. read more

This place has the worst customer service. Been charging me a monthly fee after moving and not using a Cobblestone car wash for 8 months! Instead of cancelling for non use they require a written cancellation, total rip off and will never use their services again! read more

I don't need to add to what has already been said, everything is true! Unfortunately yes, when ownership changed it wasn't a steady decline, it was a cliff dive for the worst! I would cancel online but I'm not in their system, yet they sure charge me every month. Speaking to anyone in person is like talking to a wall as they don't care since there'll be many more to replace an unhappy customer. Maybe we need to get the BBB involved?? It's a 1 star because of location. read more

The staff is not friendly. Do not buy a membership, there is no way to cancel it! I have been trying to cancel my membership for a month. The only phone number is through the corporate office and they don't ever answer their phone or return voicemails. read more

This facility is maybe a year old and it has gone downhill rapidly since being bought out by Cobblestone. They will close randomly and sometimes will have an explanation posted as to why. The overall quality of the washes (even the top tier) have declined, and when you go to the vacuums station to touch up, you're lucky to get a clean rag. If there are any rags available, I've noticed at least once that they have appeared to be dirty and someone just haphazardly folded them and put them back in the "clean" bin for reuse. The most frustrating thing over the past 4 months or so is that the vacuums consistently don't suction properly. You have to go to each station to check if it has any suction before you commit to parking. The ones that do have the most suction are still relatively weak. read more

It was terrible. Sept 8th 2023, 10::30 is when we got a car wash. I get a car wash every couple weeks. Paid for the $14 polish and shine and came out the other side with bugs still all over the front of the car. Told management and she kept cutting me off and wouldn't listen to me about it but did offer to give us another run through of the $23 wash and same thing, bugs still all over the grill and funny thing is, it was no different of a wash than the $14 one. Management was very rude, she was yelling. read more

The actual car wash is fine. But as I am trying to cancel my membership, I am finding it extremely difficult to do so. I am moving states and there isn't a cobblestone where I am going. When I went to the carwash they directed me online to cancel it which was fine until none of the submit buttons were working. I can't submit to cancel my membership and I cannot submit feedback about the button not working. read more

Loved this place when it first opened when they were owned by Living Waters, we joined and did the monthly service plan, now they are horrible, they changed the blowers and some of the brushes don't even work now, the last wash I had I was done, my passenger side door was barely touched, the entire van was covered with spots, and this has happened several times now, the dryers dont even hardly dry it off, the people before were so friendly and now these people dont even hardly look at you, they just wave you on, nothing is as good as it was before Cobblestone bought it, I went inside to cancel, waited for a while for someone to get with us, didn't even ask why we were cancelling, I went back to our previous car wash who now has better equipment, very disappointed with Cobblestone, dont waste your money!! read more

They push cars thru paid more for a wash my car was still dirty. Asked to go thru again and they said they have a sign if you are muddy your car will not get cleaned. We found no sign anywhere. I recommend Ocean on 96th and Federal. They care read more

Update: Cobblestone Car Wash Express responded to my 'Review' and lack of a return phone call. I'm happy to let you all know that Cobblestone has refunded the $27.00 that was charged in error. I'm expecting and watching for the $8.00 charge to come through for my first month of Unlimited Car Washes. In my opinion, Cobblestone has done the right thing from a 'business point of view' and 'morally'. This is an indication that they care about their customers and will do the right thing. I will continue with the Unlimited Car Washes at $27 per month for months 2 through 11. Kathleen L C from Thornton Colorado read more

I bought a $22.00 car wash 7/17/22, the car wash was definitely subpar for what I paid however, the most disappointing was when I went through the dryer and I heard something break/snap & Upon inspection of my car a plastic piece from my hood had been blown off from my 2018 Subaru. Since this was not loose nor had ever come off before I reached out to the attendant, I was told I could try to super glue it ! I have enclosed a photo with the piece laying where it should be but, driving away it would blow off. I'd like to mention the picture is post car wash. I would expect a cleaner windshield. I completed a claim and was told that Brenda the manager would reach out to me the next day. No call on Monday 7/18 so I called and left a message, no call from Brenda on Tuesday 7/19 so I left another message. Today a response via yelp but still no call after I've given my information 3 different times. Absolutely horrible way to do customer service. The most honest response is to own the damage/mistake done to my vehicle and make it right. Instead, no response. Worst car wash experience in my life. Do not recommend! Also if you look at the reviews they respond to poor reviews but seem like they are all talk but, take no action. read more

Cobblestone Car Wash Express - A piece that was broken off during my car wash. taken post car wash. Does it look cool to you? - Car Wash Near Me - Thornton, Colorado

Paid for the $22 wash this afternoon as my truck was pretty muddy. Went through the car wash and my truck still had mud in a lot of places. I wouldn't expect this poor of a wash with the basic clean. I told the attendant who told me I could do a re-wash. After going through the re-wash, the amount of mud looked pretty much the same. The pictures shown was the amount of mud still on my truck after the 2nd wash. I talked to the GM who said there wasn't anything she could do wouldn't give me a discount or my money back. She did offer that get the membership and can go through as many times as I would like. Why would I pay for a membership for a low quality service? I recently moved to the neighborhood but will not be coming back to this location again. I should have read the reviews before coming as it looks like lots of people have had problems. I ended up going to Clovers down the street and got the mud off my car with very little effort. read more

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If I could rate this zero I would. Brian the "supervisor" knows how to make a bad situation worse. After paying $23 for their platinum car wash, my whole passenger side looked like it wasn't cleaned at all. I went into the office and a young kid told me the manager wasn't there, she was out of town until Monday but he was a supervisor and could help. I told him I wanted my money back since my car wasn't cleaned and I was upset that they didn't have the machine that cleaned the floor mats anymore. He said he could not do that and I would have to wait to talk to the manager. He also mentioned I could go thru the wash again but part of the wash was broken on the passenger side. Why are you charging people full price for half a wash? He then refused to give me his managers name saying he couldn't give that information out. I've worked retail and that's information you can give to a customer. He also said "you don't know what you're talking about" when I mentioned the machine that washed the floor mats. I even pointed to where the machine was covered up and he kept saying I've worked here for two years and you don't know what you're talking about. I cannot understand why the company would think to put someone like this in a leadership role. I will never be back and I contacted corporate to get my money back. I hope you see this review Brian... corporate is not happy with you. Don't waste your money here. Drive up the street to the Costco one. No problems there ever and its cheaper. read more

Could be better if they stepped up the effort. Back in October they were awesome. I'm not sure what has happened since. Someone else mentioned a mat washer. I've never seen one here. Doesn't mean there isn't one but I used to come here weekly. I stopped for a few reasons. First reason is because In the 3 lanes I pulled up to middle one which is for non members. I swiped my card and the machine was having issues. I tried swiping it several more times. My card is brand new. I then honked my horn to try to get someone's help because I was basically boxed in at that point. No way out due to the asshat behind me who decided to ride my bumper and the lift gate wouldn't open. The machine doesn't take cash. I honked several more times hoping someone would run over and help me or direct the asshat behind me to another line. No luck. Finally after the 10th or so swipe the lift gate opened. I drove slowly around the corner where the attendant with the paddle that said stop or go on it was texting. You really should be paying more attention I'm not the kind of person who drives recklessly but I can't speak for others especially since it's allowed environment you can't really hear the cars coming I'm guessing. My attendant must really hate his job because he seemed mad waiving me in. I believe on this day I paid $16 for a car wash when I inspected my car after I got through there was dirt all over the license plate front and back there was dirt on the sides of the cars in the cracks there were water spots all over my windshield. I pulled into the spots where you can vacuum out your car the issue is for each vacuum station usually only one hose works very well the others you can tell are clogged. So either have to wait for someone else to finish or drive to another vacuum and people apparently don't know the dirty towels need to be separated from clean towels because they were both get mixed in occasionally. Also the location itself with a Layout is not the best. you have traffic that's coming from three different directions from the Starbucks from the heart clinic and from the Taco Bell so you have to be careful when you pop out of the car wash. Hoping they step it up. I saw multiple employees working back in October. On this last visit I only saw 1. read more

I purchased a monthly pass, and I'm very happy with it. I love that there's free vacuums, and microfiber towels to wipe my car down with. Decent wash every time, very convenient location and I love that I can go to any of the 60+ locations in Colorado. Not the best car wash I've ever gotten but definitely gets the job done. read more

Cobblestone just took over my car wash and I was at the 2 Thornton locations this morning at 9:00 am & 10 am both were closed. It was approx 30 degrees and sunny so there was no reason for them to be closed with no notice of when they would open. read more

Tried this place for the first time and it was a big waste of money.. the wash didn't even get the back of my car.. all the drying rags were wet.. all surrounding vacuums were clogged and the mat cleaner machine was out of order.. read more

Vehicle coated in oil. Brought my car in for a quick wash. Turns out they were closed for maintenance and said to come back in an hour. Came back two hours later and they were open. In the middle of the car wash I can see an oil coating on my windshield repelling water. I can barely see out of my windows so I pulled to the front office only to walk in on a bunch of kid employees laughing and having a good time. They said they just had an oil leak but it was fixed. Obviously it wasn't as oil is coated in all of their brushes and equipment that touches the vehicles. No manager was on site but they took down my information promising a manager would call me later that day to make it right. I had to hand wipe oil off my windows in 30 degree weather so I could safely drive home. The following day I still haven't received a cal so I reach out to them. All of their phone lines are disconnected so don't bother. I drive back down there (20 mins from Erie) and they confirm they don't have phones connected at this location and they never received the information I left for them to call me back. I would have never heard back from them if I didn't show up the following day. The assistant manager said the best they could do was let me go through the wash again free a charge. I don't think they understand I originally paid to have my car washed and not coated in oil. Wasted $40 in gas driving down there 3 times in two days with the worst customer service. As a customer of theirs for years I will not be returning because of new ownership, terrible customer service, and no professionalism at this business. read more