I don't really understand why there are so many negative reviews of OC Autosense. In my experience, this company has been very professional and customer service oriented. And to be honest, I'm not always the easiest costumer to deal with. To start, they are super flexible with scheduling when it comes to calibration apt's, temporarily turning off the device when my car needs service, and even switching the device to my new car, which has the push-to-start feature (the monthly payment stayed the same too!) Kevin is super careful and professional and he made sure that my new car was taken care of during the installation. I've had the device in my car for a year now and have another year to go; I'm impressed with how painless this experience has been so far! Do yourself a favor, check this place out: great price and even greater service! read more

TERRIBLE!! DO NOT USE THIS COMPANY!!! Go anywhere but here!! We had regular monthly problems with our device. The device needed to be reset 9 times in 12 months and 3 new devices installed. Every time we were charged $15 for the reset or new installation despite the problem not being caused my us. Additionally after the device was removed they continued to charge my VISA $65 claiming they lost the paperwork and can't find proof the device was removed. It was such an enormous headache! Looking back it would have been easier and way more cost effective to get a bus pass! read more

That's incorrect, and a lie. It was removed because the owner didn't like a customer telling him that he is always late. I was on a time schedule that day and I let him know. All my payments were on time and paid up. I have proof of that. This is an attempt to save face and to avoid accountability of the bad service given. read more

LOVE THESE GUYS!! I'm sorry the other reviewers had a bad experience with Autosence. I, on the other hand have had a great experience thus far with Kevin and his company. I unfortunately have needed the use of his services for some months now, and I have some more months ahead. Fortunately, I stumbled on this company though- I have nothing but great things to say. I recently bought a new car and needed to transfer my interlock from my old car. Kevin made the scary transition smooth and reassuring. He installed my device professionally and stealthily, so all the wires and devices are easily hidden from view when not being used. Every time I've needed a question answered, there has been someone there to help me. I'm super grateful for the customer service I've received. Highly, highly recommended! Thanks to you Autosence!!! :) read more

*Update* *Read Original Review below this one(also left on their other yelp accounts) They have now opened up more yelp accounts with different variations of their name. Same address though. After my horrible experience with the employee over text(read below), i started receiving prank calls and texts at 4-5 in the morning sending me shady links to websites. After seeing how upset this employee became, it's a little of a coincidence isn't it? I will say this Autosense, stop harrassing me. This is extremely unprofessional and you're just making things worse. Do not believe these positive reviews. They are obviously phony. Read the negative reviews from horrible experiences with customers at this link "https://www.yelp.com/biz/autosense-orange-11". "I was about to have them install and ignition interlock device in my car and looked up their Yelp reviews before I sealed the deal. A worker or maybe the owner had been texting me a couple days after I initially called them about a quote. I wasn't in a rush and they seemed a little too eager being that they're texting me on a personal cellphone. I was ready today and asked what was the name and address of their business. They gave me their address which is this one here 1650 N Glassell St Orange, CA 92867, but said the name of the store was quick stop interlock. Not Autosense, OCAutosense, or IID Interlock Services(which is what they just had it changed to on Yelp). I found them on Yelp and read many negative reviews on their unreliability, unprofessional-ism, and negligence to their customers which cost their customers more in the end with both money and hassle because of suspended licenses as a result of their bad service. If you want to get your license back and be in good standing with the courts, you're going to want to deal with a company that provides reliable IID interlock services. Oh and after i politely texted back the employee/owner that I was not going to go with their services anymore because of negative Yelp reviews, they went on a spamming rampage of passive aggressive texts. Endless texts telling me about other companies and how I should go with them. Then sends texts such as, "don't waste time with joker," and "block out spammer." Oh and after he finally stops texting me, which I maturely responded "ok thanks" to each one of them, I try searching for their business again on yelp and the profile is nowhere to be found. But rest assured OC Autosense is now ^IID Interlock Services. Look, I get you're trying to run a business, but I got first hand experience of your customer service. I understand why others had such a negative experience with you. Just try and be more professional and improve your services guys. Quality over quantity will win in the end. read more

This company has been a headache since the beginning but the latest issue is the worse. my husband has a locking device from OC Auto Sense and one of their employees turned off the device by error and that is automatically reported to the DMV. The DMV sends my husband a letter that his license is suspended. Never heard from OC Auto Sense about this mistake! Spoke with Kevin from OC Auto Sense last Monday he said he would take care of it and call the DMV to correct this and my husband should receive a form in the mail showing his license is reinstate. After almost two weeks of not hearing from him we decides to call and he denied everything and didn't want to help anymore and also hung up on us. Well we found out from the DMV that his company OC Auto Sense would have to pay a fee for the mistake. Bingo! We have been paying this company on time monthly for crappy service. So we called the manufacturer of the device and they are helping us get through this and even said they would call the DMV to fix OC Auto Sense's error. When we first had this devide installed Kevin's wife stated that they make $50k a day...a day! Something isn't right, this is a company that is on the DMV's referral list so someone is not doing their job at the DMV. If you need a locking device which I pray that you don't but if you do, STAY AWAY FROM OC AUTO SENSE! Find a reputable company, research them through reviews, the BBB any resource you can find to verify they are legit. Do the DMV's job. read more

Kano stop using drugs because you're wrong. You guys charged me and never refunded me the money. Would have been nice of you to get a hold of me and try to help me while I was still a customer! I'm not the first horrible rating you'll get and I certainly won't be the last. Thank you. read more

I do not recommend Auto Sense co. To anybody. The months I've been with the company was cool until I figured out in two months my car is in lock out they didn't explain that to me that they have to come service my car every two months or so... Then on top of that I have to pay a fee for Kevin to come out and service my car. Then was late on payment and didn't tell me it was a late payment fee too. I'm just thinking I have to pay $70 every month and that's it they have bad communication skills and is rude! & also when it was a day before I really suppose to get the machine taken out of my car. Auto Sense called me and told me to rearrange the payment and schedule an appt. to take out the machine I said ok. But same day they came actin like repo men and come to my door mid 8pm to take care of business. Wtf??? Crazy right but I had one more payment due & Kevin taken the machine out my car and all but when I tried to go to work my car is not working at all. I'm like this is bs y'all did that on purpose, ESP if I Had to call off work & curse em out cuz I thought that was really unprofessional. You guys have bad communication I'm sorry but I'm not too please! But happy I'm done with this DUI shenanigans!!! read more

I dont know how these proplr call themselves a business. Do not do any business with these people they are super shady and sketch. I got my breathalyzer from them. My problem started when it came time to recallibrate my breathalyzer. We set up an appt with kevin and i waited for him for an hour and 30 mins to the point where he began to ignore my calls. I never heard back from him till i called back and q guy named will answered. I asked to speak to kevin. He said he will contact him and tell him to call me back. I NEVER GOT A CALL BACK FROM KEVIN. I called Will again and he said he will handle it. We set up an appt again. The day of the appt WILLS PHONE IS OFF AND NO ONE IS ANWERING THE PHONES. And the address he gave me was to a residence who said no one named Will lives there. I call Kevin again. Aftero many calls he finally picked up and i told him i had an appt. With Will.He said he will call him. He calls me back and all he tells me is WILL DISAPPEARED. Ill b there in 20 mins. This is after i had waited 30 mins for Will. When Kevin got there i told him to uninstall it. They are full of shit i dont know how these people are getting away with all this. Find another location for your breathalyzer!!!!! read more

I hope someday that Kevin realizes how much his "mistakes" hurt people. I never had any problems with the company until after my IID was uninstalled and my account with them was supposed to be closed. They have continued to bill me every month! The first time it happened Kevin explained it was a simple error, a mix up with another client who had the same name and the money was refunded after a few days. The second time he didn't even bother to explain, or apologize, and two weeks later the money has not been refunded as promised. This is identity theft. DO NOT BE A VICTIM, choose a different company! read more