My auto insurance policy covers towing services and I needed to get my car towed to a mechanic, so I contacted them who contracted Angels City Towing. My insurance company said Angel City would arrive between 60 - 90 minutes.. 52 min later, I got a call from Angel City (Alex) saying that before he could dispatch a driver, he needed to collect $57 because the towing distance was over 5 miles (when I navigated myself, distance only showed 4.6 miles, but I digress). According to Alex, distance was 5.5 which warranted the $57 charge. Since it has already been an hour waiting for the tow, I gave him a credit card number, he changed me $59.57, $57 + a credit card transaction fee, and after the charge cleared he said his driver would be at my location for pick up within 20 minutes. An HOUR LATER a driver, Angel, shows up and starts hitching my car. If it weren't for my Ring, I wouldn't have even known he was there. About 20 minutes later, he finally gives me a call saying he needed my keys to finish the hitch. No apology for the delay, nothing. As far as service, it was fine. I don't know what the average time is to hitch a car but it took about 30 minutes. I rode in the tow truck because I needed to talk to the mechanic & on the ride, just to confirm my suspicion about them incorrectly charging me, I watched the odometer and the distance was in fact 4.6 miles to the point. The fun doesn't stop there! My insurance company calls me to find out how service was so I let them know about the charge and how it took a total of 2.5 hrs to finally get towed from the time of the initial call and the service agent, Pam, let's me know they should never have even charged me at all and that 100% of my towing services are covered up to 50 miles, so I called Angel City again letting them know I was improperly charged and Alex told me there's nothing he can do because my profile only shows coverage up to 5 miles. I initially wanted to give 1 star, but updated to 2 because I was able to call back and get a receipt for my charge. My insurance company is going to reimburse me, but I had to go through the trouble of fronting the bill and submitting a claim. If I am assigned this tow company again, I will request another. read more

Angels City Towing - Screenshot showing the distance of tow - Roadside Assistance Near Me

This business is being confused with another company with a similar name out of Fullerton that is routinely being dispatched by insurance companies. It's that other company (Angel City Towing vs. Angel's City Towing) that is providing the bad service and taking forever to show up and/or never showing up at all. I feel badly that there are so many negative reviews for this business that are unwarranted, so I wanted to take a few minutes to share my experience in hopes that it will help others. Similar to other reviewers, I also had the experience of waiting over 1.5-2 hours for a tow from when I placed a call to my insurance company's roadside assistance. The person I spoke to at my insurance company said the tow company they'd gotten for me would call to give me an ETA, but unfortunately I didn't get the name of the company from them before we hung up. So after I'd been waiting for over 45 minutes, I tried calling my insurance company back and had to jump through a bunch of hoops to get ahold of a live person again that could finally tell me which company had been dispatched to give me a tow. When I finally get an answer (an hour plus later) they tell me "Angel City Towing", which still has not called me with an ETA. So I do a quick google search and find Angel's City Towing (in El Monte) and assume this must be the right company (based on proximity as I'm stranded between Irwindale and Baldwin Park.) I call their number and get ahold of Mike immediately and he explains what's happening. He even comes out to meet me within 10 minutes of chatting on the phone with him. Mike and his colleague actually waited with me until the guy from Angel City Towing (in Fullerton) finally arrived because Mike is understandably frustrated and curious to see who this other company is that my insurance company (and countless others) are dispatching to their unfortunate customers who need a tow in this area. When the driver from Angel City Towing (in Fullerton) finally shows up (another 30+ minutes later) - a full two hours from when my insurance company had called on them to help, it's a young kid who couldn't care less about how long I've been waiting. He has an unmarked truck, there's no DOT information or any signage listed on the vehicle identifying them as Angel City Towing. When I asked about it, his answer is simply "I'm just the driver". After pressing him a bit more about it, he shows me a photocopy of a DMW title stating that the truck belongs to Angel City Towing out of Fullerton and says they've been in business for less than a year. I asked if he could show me a driver's license as I still didn't feel comfortable giving him my vehicle and he said he didn't have it on him. What?! There was no way I was letting him take my car, so I called my insurance company back to get verification that this was all correct and even they can't verify that this is the company they thought they had contracted. I asked if we could switch over to Mike's company (the actual Angel's City Towing I quickly found on google) and of course insurance has to go through the whole dispatch process again and sadly it didn't work out for us to give Mike the business as he had to go to another job and had already been waiting with me and helping me out for an hour as I tried to get the insurance paperwork switched over. In the end I eventually got a tow from another company my insurance company contracted that was clearly marked, DOT info, etc, but good lord what a nightmare this was due to poor due diligence of my insurance company and the dispatching company that manages all of these tow truck businesses. I feel awful that Mike's company is missing out on business because they're being confused with this other company out of Fullerton and getting all of these terrible reviews that belong to them. Mike's trucks have DOT info, he and his guys are in uniforms and his colleague even helped me with my vehicle (removing the metal & tarp debris that flew towards me on the 605 freeway and got lodged underneath my car to start this whole mess). Pulling that out of the bottom of my car was difficult but necessary so my car would be able to get on the tow truck for the company that finally towed it to my house. I'm so thankful to Mike and his team for their help. My experience with them was 100 percent positive and I absolutely would have given them the business if we hadn't had to deal with all of the insurance & dispatching mess we had to endure. I hope that other company with a similar name out of Fullerton gets kicked off the dispatching service immediately and shut down quickly for providing such terrible service so Mike's business doesn't continue to take on any more of their bad press. Attaching pictures of the company out of Fullerton in hopes that they don't waste anyone else's time and sanity. read more

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Initially they said it would take about an hour to come. Every time I called they promised it would take another 25 minutes. Instead of being honest and saying that they probably wouldn't be able to get to me before the tire shop closes they kept saying "we are almost there.. it'll be another 25 minutes." Call someone else. Don't waste your time. read more

Angels city towing is reliable and fast. I needed a tow from the freeway to home. Called them and they came in 30mins. I highly recommend! 10/10 read more

Ready for my 3 day Labor Day weekend, I was on my way home when my Ranger's ball joint went out. I pulled over and called my insurance agent. They sent over Angels City Towing and before I knew it the tow truck driver was ready to send my truck wherever I needed. They're quick, reliable and friendly. Greatly recommend and I will ask for them next time I need a tow. Thanks guys! read more

Our car couldn't drive anymore so we found them through yelp. We called and they pick up very fast. I ask how much was the towing prices and he ask us our location and where we want to tow it. He gave us a flat price and no additional mile cost. I had called a few places before them and they want to charge us with the towing service and additional cost of every mile along with it which is not worth. Their prices are reasonable and the guy came to us in 15 mins. He helped us with our car and drove it to my house without any damages to the bumper. The truck that tow our car is not a flat bed, they attach your wheel and let the back wheels do the work. Once arrived to my house he helped us maneuver the car to the spot where we wanted. Overall it was a quick and easy experience with them. Super nice and friendly, I highly recommend them! read more

Was told I would get a tow in 45min-1 hour. I'm currently on hour 3. I called at hour 2 and they said 30 more minutes. Just called again at the 3 hour mark and they said another 30 minutes. They continuously lied every time I called and finally after waiting 3 hours and 30 minutes I ended up calling another company because no one ever showed up and not once did they call to give an update or apologize for anything. Unbelievable experience. Never again read more

Great service! So relieved to have found angel city towing . I was in a bind with my food truck and he was able to tow it to an auto shop near by . I just made the call and he was available on the same day to give me the tow . My job didn't look easy but his experience showed he knew all the check points to make to ensure a safe tow . All in all, his price was fair and I would recommend if you're in need of a tow for a large vehicle . read more

Angels City Towing - Angel City towing my food truck! Highly recommend ! - Roadside Assistance Near Me

great service great prices professional staff good communication from start to finish read more

Angels City Towing - Roadside Assistance Near Me

Gave Angel's City Towing a call last night because my uncle's Honda Civic overheated and the car would not start. He was stuck on the side of the 10W Fwy off of the Citrus exit. I asked the pricing for how much to tow a car from West Covina to El Monte and they quoted me $125. It was half the price of what CHP towing company was offering. The driver was quick to respond and was able to pick up my uncle within the time frame that they gave me. They have great communication and will text/call me and keep me in the loop. read more

I have been waiting for 2 hours to get a tow service via Mini Roadside Assistance and this company accepted the job and 2 hrs later no one showed up. When Mini roadside called to see what was going on, no one picked up the phone. Why accept the job when you have no intention of coming out. Terrible service Randy M read more

Thanks again angel city, saved my life twice this week,, NEW and IMPROVED!! I'll be recommend them to anyone! 24/7 read more

This company is super affordable and has great customer service! My brother broke down on a busy freeway just after 7 pm which may be difficult after that time to find someone affordable and open! I requested a quote from Angels and had a response within 5 minutes! My brother is now out of danger from freeway traffic and still has enough cash in his pocket. The guys here keep you updated with status of ETA which in our case was extremely important. Strongly recommend this place! Thanks again! read more

A+ service. Pleasant and courteous experience with technician Danny. Called for a jumpstart on my battery through Farmers Insurance. ETA was accurate as promised. Danny just brought the jumpstart kit and didn't need to pull up the truck to our street. My car was up and running within 5 minutes. read more

I needed a quick jump start and calling every towing service around me on yelp, Angel's City was the only one that picked up.. he quoted me and gave an ETA.. They showed up earlier than he said and quickly jumped the car! I forget the person's name, but he was kind when he arrived and professional. Saving Angels City towing in my phone book for the future! read more

We needed the rain but boy did I get stuck!!! This place came out and saved the day! Thank you so much! Affordable and they xome out quick thank you!!! read more

Angels City Towing - Roadside Assistance Near Me

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You can't give a better rating for this group! I got in contact with them this morning. Within minutes they gave me a very reasonable price to move my classic muscle car from the shop to my storage place. I told them I wasn't able to be there and it was "no problem".... they handled everything so smoothly, the car was delivered perfectly and without any problems. We also got into a great conversation about cars, they took an interest in my car, asked what was wrong and referred me to trusted mechanics to help with its repair!!! Thanks Alex and Randy for doing such a great job! I'm a client for life! read more

I live in Hawaii and bought a truck for my husband with a Toyota dealer in California. Alex was so helpful, he picked up the truck for me and took it to the port so my truck can be ship it. Always answered his phone and was kind and respectful. Totally recommend his company and services. read more

Excellent service! Omar not only arrived promptly to put on my spare tire, but he was kind of enough to follow me to the tire shop. Highly recommend Angels City Towing! read more

They replied in minutes and showed up super quick. Great friendly service. I HIGHLY recommend! I could not believe how fast they towed my car. I'll never call another company again. read more

Great service was under my hood battery problem solved in a matter of moments Conness anything more than just saying oh good service actually they save me a lot of money compared to others Thank you Randy you're the man who shot everything all the help get me back on the road until next time God bless Rescued in the city of flowers. read more

Alex was awesome !!! He was very helpful, professional, and reassuring. He's knowledgeable about the field and all around made my evening so much better!!! read more

Friendly service in a frustrating situation. They also use brand new vehicles to stay up-to-date with California codes in regards to pollution. Would use the service again! read more

Excellent towing service! Highly recommend! Omar arrived on time and began unloading my vehicle off the flatbed before I even got out the front door. Expeditious! My car was unloaded and parked in my driveway in less than 10 minutes. In addition to that, they were nice enough to flatbed my rental car and return to Enterprise for me. Talk about superb customer service. Far exceeded my expectations. With Omar's promptness and efficiency, the entire process took less than 20 minutes. And on top of all this, he was also incredibly personable and easy to talk to. It was a pleasure. Thanks Omar! Angels City Towing FTW! read more

Great service and recommend him. He was attentive in leaving the car not sticking out of the drive way a bit so I wouldn't get ticketed. Reliable and sends you his real time location. I'm using the service again today. Thanks for your help and service read more

Took a nasty spill on my motorcycle on the 10 Freeway offramp. Luckily I was okay but my bike was messed up. Called around and other towing companies told me it would be a 2hr+ wait??? Started to freak out a little bit but thank god I called Angel's City Towing. They answered the phone right away, was sympathetic and showed up less than 20 minutes later. These guys are literally angels and I'd definitely recommend them! read more

Amazing services!!!! I called and Alex was able to give me a quote over the phone to tow my broken car to an auto shop. Tow truck came on time, no problem getting it onto a flat bed. Also letting me know when the car is being drop off at the shop. I am soooo satisfied with the services and I would use them again. Don't hesitate to call Angels City Towing. You won't regret it!! read more

Best of the best towing around. Most companies try to rip you off this guy will help you get through the problem. Rain or shine. He came quick. Gave me tips on what I need to do. Very nice guy. Will refer all my friends and family over read more

I needed my car towed to an auto shop to get my car fixed. After giving Angel's towing a call Alex came in no more than 15 minutes he was very professional and got the job done quick overall everything went fast and smooth thank you again Alex I would use this service again if I needed to read more

Great service, very affordable and quick. Alex was very helpful with the tow service he had his guy come out real quick and got the tow done very professionally. read more

I'm surprised at all the great reviews. Called angels city towing at around 2am. There was loud noise in the background, sounds like receptionist was watching a football game. Incredibly unprofessional. They offered to charge me $75 for the hook up and $7 per mile. Note*: I'm towing my car 3 miles down to an auto shop. Ridiculous pricing. Sorry angels city towing but I will be taking my business elsewhere. To a place that doesn't lack professionalism. read more

One of our drivers got a flat way out in Montebello (about 40 miles away). Called several tire shops and either they did not do mobile service or could not take a credit card over the phone. Finally called Angel's City Towing, they were able to meet my driver, did a temporary patch on the tire and escorted them to the tire shop so it could be replaced. They even let us pay them with a credit card so they could pay the tire shop that only took cash. Helped get my driver back on the road, very professional. Would use again. read more

Received prompt courteous service from guys! Alex and his crew were ontime and very professional. Our truck broke down and they towed it away for a reasonable price and even tried to fix it. Next day they referral one mechanic and he fixed it within 1 hour for a good price as well. Thank you so much guys! read more

One morning before work, I needed help getting keys in my car and I called this place. They gave me a quote and it was reasonable. The service was done very quickly and efficiently. I was pleased with this company. Also, Alex was professional and very nice. read more

Alex is very professional and treats the customers like his friends. The response is quick and the arrival was timely. I am lucky to have the service and it is like God sending the Angel to help Highly recommenced read more

This is the second times I have to call a tow truck due to car mehanical break down. Angel city answered my phone call right away and the driver was courteous. The driver always keep me updated on his destination and estimated time of arrival. Price is very affordable compare to all the other towing services around this area. One bonus is that if you are a returning customer, the owner gives the best price he can and work with you. One last part about the drivers that work here is that they work on call schedule, even on their days off. That is dedication and care. Do not hesitate to give them a call! You can count on the services and the price being the best in the San Gabriel Valley. read more

I found Angel's City towing on yelp. They towed my A6 Audi with no problem. I would highly recommend them. They are reliable and cost efficient. Also, I felt safe and comfortable, which I feel is most important for a woman. Thank-you! read more

Angels City Towing - Our Audi A6 needed a tow. Thank-you Angel for being quick and cost efficient. - Roadside Assistance Near Me

Super quick, ultra friendly, and amazing! My right tire flew off on the 10 freeway, and Angel Towing came in just 15 min. I highly recommend them, and I am eternally grateful. read more

Very Impressed with the service here! I had a very tight time schedule and was not able to be present for the tow, but they made everything work out wonderfully! Alex was very helpful and kept me updated the whole time! I would recommend these guys any day! THANKS AGAIN! read more

I needed to tow my car to the auto shop but wasn't sure if the the tow truck would come in on time because they were doing a service in Inglewood. But they rushed back and were able to get my car to the auto shop in time right before they closed! Great communication and great customer service. read more