Great customer service and Lady at window was most helpful to get my car released and at a cheaper price then i thought i was gnna pay....had all paperwork needed and it was smooth after that car is released and im good read more

I GIVE THEM A 0!I wouldn't recommend this company to anyone. There fraud. They tow cars daily just to come up on peoples money. They hitch cars from the mobile park and don't connect them right. They park on Durfee and continue the connecting process. John towed my truck & scratched it while towing it. They wanted $520 for not even 1 hr. I filled a police report for the damages. They dropped it it $420. I will get their insurance involved. They're very shaddy. read more

Asap Towing - Visible physical damage. Those scratches are from the driver john not connecting it correctly. There scammers. BEWARE! - Towing Near Me - La Puente, California

Sketchy as hell. They lurk around the apartment building (which is illegal), looking for cars to tow. They are aggressive, they are derogatory, and extremely rude. When my car got towed they charged me a gate fee and did not explain what or why until I called. Management is just as horrible, they do not care and take no accountability. If you get your car towed by them just pray. read more

Had to deal with ASAP Towing on a recent Friday night after my car was towed from the lot at Rick's Diner in Alhambra. I had parked there for dinner with my wife--just a couple hours, after the diner had already closed for the day. As a local with a city business parking pass, I didn't think it would be an issue. Clearly, I was wrong. We returned to an empty space and a knot in my stomach. A quick call to the local police confirmed it: towed. They told me it wasn't a city-initiated tow and to call the towing company directly. I did, and the man who answered (polite tone, light accent) confirmed the car was in route to their yard and would be ready in 20 minutes. He also let me know I'd be paying $485. We drove over and arrived at a hard-to-spot location off Valley Blvd. The setup was typical of these types of places--intimidating signage warning of dogs and firearms, a narrow gate, and a small window for human interaction. The guy working wasn't the same person I spoke to on the phone. He told me the car had been at their lot for less than an hour--apparently, we missed it by 10 minutes. I asked if the overnight fee could be waived. He got on the phone to check, but the answer was no. The moment the car passes through their gate, the full charge kicks in. And since I paid with a card, there was an additional fee, bringing the total to $501.97. At that point, what can you do? He checked my license, verified the registration, and brought the car around. I noticed a sign stating you can request documentation for your tow, so I asked. He said it would be available Monday. I followed up, and after a couple of calls, a woman eventually texted me photos of the paperwork. But here's the part that doesn't add up: the tow form requires the signature of the person authorizing the tow. The woman said it was signed by the owner of Rick's Diner. Problem is, the diner closes at 3pm, and this happened after 10pm. Unless the owner just hangs around at night authorizing tows (doubtful), I'm not sure how that checks out. To their credit, the staff was polite--but let's be honest, they know they're dealing with people in a frustrating, powerless situation. The real issue is the system that allows this to happen so easily. $500+ for parking in a closed business lot for a couple hours? It's legal, sure--but that doesn't make it right. I got my car back, but left feeling like the whole thing was more about profit than policy. If this happens to someone without the immediate funds, I can't imagine the stress it would cause. It's the kind of situation that sticks with you--and not in a good way. read more

Bad customer service and overpriced. Don't go there unless you want to get ripped off.

This tow company preys on people.. tonight my daughter who has a sticker to park in our apartment complex.. got off work at 11:30 pm walked upstairs to pick up her sleeping 3year old daughter.. her purse, her cell phone and house key was in her car... within 5 minutes they had her car hooked up. she ran down there to stop it.. they charged 210.00 for her to get her car dropped. they were going to take her car knowing her phone, purse everything was in her car. she did not have any spare money to pay these predators so I had to give the cash so my daughter and granddaughter could go home. Multiple cars parked in same area on private property without a valid parking permit or in appropriate Handicap parking spot. they said those were illegal for them to tow.. make it make sense. The guy told her she should have parked in the emergency/fire zone with her hazards on to pick up her child. Total scum. read more

First of I want to say please avoid this place at all cost, I was at Frank and Son collectible shop, and I saw those signs about towing, but I did not understand because it was a public space, I was in a hurry but I notice a bunch of shady people with clipboards and sitting in a tent near a grocery store on the other side. Although it was a parking space, these people wanted to get a cut, they compete for business so they can careless about your hard earned dollars, they will hire the blood sucker vultures to chalk your tires to mark your car for death, then when you return to your car, it's gone. I am sure that they will not wait until the time frame, they just tow anyway to make your pay the price. Now my car has been towed before but not at this outrageous price of $500. Of course they wanted to make people pay that much, because not many people have that kind of money, so it's harder to get the car back, and they will get charged even more to store the car at the impound. So you have to spend money to get to the location, then pay the fine, that's not enough for them. They also broke my key fob during return my vehicle, I spent another $120 to get a replacement. They gave me the receipt but never returned my ID and registration, I left to San Diego and had to drive back to get my stuffs, they were very inconsiderate, they held on to your stuffs never notified you until you called and checked. Overall this place exists to prey on people who don't live here locally, so if you see this review, save yourself some money, park somewhere safe and beware of this towing company. read more

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Shitty company who tows cars for nearly no reason... cost us 525$ to get our car back plus storage fees even tho we beat the car there

This towing company is beyond shady. They patrol the Rick's Burger lot late at night, towing multiple cars even though that restaurant hasn't actually been running for years. When my car was taken, the receipt didn't even list who authorized the tow -- zero accountability. To make it worse, when my wife asked for the proper paperwork, they kept saying they couldn't release it for 24 hours, which is complete nonsense. That's not transparency, that's a stall tactic. We are taking this to the small claim court, but in the meantime I want to warn others: this feels more like a scam than a legitimate towing service. Avoid them at all costs. read more

Terrible human beings. They lied to me about having my car and I set the alarm off on the car from my phone and suddenly they found the car. They made me pay for extra days too. God bless yall cuz karma is real. read more

Fui a celebrar mi cumpleaños en la ciudad de Alhambra me estacioné en el restaurante rick's Burger y cuando Sali está compañía asap me llevo mi carro y me cobraron por menos de una hora $520 dólares para poder recuperar mi carro. Groseros sarcástico de todo. No los recomiendo para nada. read more

ASAP towing uses shady practices such as patrolling residential parking lots looking for any reason to tow a car. My car did not have the tag sticker so they towed my car from my reserved parking spot that I pay $75 a month for, and is behind a locked gate. They have no way of verifying whether a car is registered or not. Mine for instance was registered, I just had not yet applied the tags to my license plate. They charged me $380 dollars to get my car out the same day. When I called to ask for information on my car, where and why it was taken, a man was yelling at me on the phone and ended up hanging up on me. A towing company has no right to tow your car from a residential reserved parking spot, even the police cannot do that. I came home at 5pm and in the morning my car was just gone. I will be reporting this company to the FTC. read more

Tow my rental car at my parking space 1 am and i live there and they charge 480 take it out try to explain to them i live there show them my id and when i get my rental car and office off close couldnt get a sticker tow owner wanna to be dick about it saying his towing is close and take off fast come take to me like your worker evwrything been koo i dont give fuck there a camera at your place that how u scam people lucky dispatched explain to me to file a lawsuit if i dont get my money back read more

If I could give it 0 stars, I truly would. These guys are using gorilla tactics to claim business. I am parked on a white spot, not obstructing traffic, not in anyone's way. I am moving out of my apartment. My car is filled to the brim with boxes and a desk and these guys claim it was abandoned and my e brake is on. I left the car for 10-15 minutes to grab another load of stuff and it's been towed. They claim they used special equipment to open the door and take my e brake off however the apartment facilities footage says otherwise. They even denied my request to see the tow truck drivers footage. I never pulled my e brake and left my doors unlocked. They were absolutely ruthless in towing it quickly and making sure I paid every scam fee in the book. The towing, special equipment, labor and "gate" fee amounted to $485. These guys are scam artists. Will be taken to court. If you have your own complaints, come to me with receipts. Absolutely animals. read more

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Way to start off our Christmas week. I have been away for my job for weeks and I finally get to return home to enjoy Christmas with my husband and 3 young kids. We were parked in Alhambra behind Rick's and when we returned to our car, every car was gone. We walked around the lot until we noticed the tow sign. We called immediately and had to wait 2 hours before we can pick up our car. Our kids were scared and my husband ended up taking an uber to take our kids home and I had to start my week by picking up my impounded car. This is beyond low. read more

Everyone that works here really needs road rage help! I have to pass by this company many times and I mean MANY times they drive like maniacs! Someone that drives a grey/silver Chevy traverse speeding down the bridge between Durfee ave and temple -YOU seriously made me almost loose control by zooming down the bridge and switching lanes with your erratic driving just to get to your job for me to be right next to you while you wait for your gate to open! If your the owner shame on you and speak with your employees of safely driving! Another time when they reverse from there, their reverse lights don't work and just keep going into on coming traffic!!! I was driving down valley when some old man driver was coming out and as soon as light turned green he was switching lanes in the intersection basically side swiping my car! Still had the courage to shout at me awful things what a scum! Get help all of you! read more

HORRIBLE HORRIBLE HORRIBLE SERVICE!!! My friends and I were at Frank and sons and we couldn't find parking and so we parked at this shopping plaza across and WERENT even in Frank and Sons for over an hour we came out right before they towed us and now we are here paying $500 for NOTHING!!! And they add an extra gate fee which they don't tell you abojt until you arrive because it's only a weekend policy for an extra $200 for no reason!!! All theg want to do is take your money and drain money from you so be careful parking in Frank and sons!!!! And beware they close at 5:30 pm! You can't dispute the charge and have to pay the whole $500!!!!!! Predator type business and super sharkyyyy!!!& horrible horrible company theyre doing this illegally!!!!!!!!! We had screenshots of the time we called them to make sure we were around an hour and they didn't believe us and showed us stupid security pictures only no footage!! read more

I had my car towed from my complex there was no parking anywhere so I parked in front of my garage in a fire lane. I know I messed up and there's security on my property always making rounds so I understood that they're just doing their job at the end of the day. The girl at the front I believe her name was Helen if I'm not mistaken she helped me out and was super helpful and quick with all my paperwork. Yeah I was down money but now I know to never park there again and or wait for a spot to open up lol. You live and you learn and I think things happen for reasons we can't understand so that money will come back to me one day. Point blank I just wanted to say thank you for being polite and quick with your guys work and now I will never see you guys again because I will never park there again! read more

My Son and I were visiting Frank & Sons on 05/20/2023 (Saturday). The parking was absolutely crazy. We drove around for almost 45 minutes looking for a parking spot. We ended up parking in the lot of Puente Hills Plaza. We parked there because we were also going to be shopping at the Sam Ash store in this parking lot. After our shopping experience, our vehicle was gone. Not knowing what had happened we notified the Sheriffs dept. They told me that my vehicle had been towed from this parking lot by ASAP Towing in La Puente, about 7 miles from this parking lot. I called ASAP towing. They were very rude to me on the phone and told me I owed them $430 for tow. My Son and I had to take an UBER to get to this tow company in La Puente. Once we got there I explained that I was shopping at both Frank & Sons, & the Sam Ash store. She told me that unfortunately my car got towed, along with 20 other vehicles from this same parking lot. When I tried to pay with a credit card for the $430 charge, she told me that their machine was broke. She told me I had to pay with Zelle or cash. I ended up sending the payment through Zelle. They are doing this so you can't dispute the charges with your Bank. This company is doing predatory towing in many of the parking lots near the Frank & Sons. They have spotters who are telling the tow drivers which vehicle to tow. After arriving back home with my vehicle I noticed I had several areas of my 2013 Honda Accord were damaged. See attached photos. I am contacting several other people who have had this same thing happen. I will be gathering the necessary info over the next week to file possible Criminal charges against this ASAP Towing company. I will also be filing a CLASS ACTION Lawsuit against the company. They have been getting away with this for years. WELL NOT ANYMORE. It is time to fight back. Look at all the reviews on Google & Yelp that are saying the same thing happened to them read more

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Terrible service. Overcharges and looks to find more things to charge. Would not share the photo evidence why they towed my car and gave the incorrect date of when it was towed so they could charge me more. read more

0 stars. Fraudulent business practices. Contract with your HOA elsewhere. If your tenants car is in their yard advise to get it out immediately and dont answer their questions beyond identifying their car. read more

PAY WITH CREDIT CARD, AND DISPUTE LATER. YOU WILL WIN! Stay calm -- Ask for documentation -- pay fine with credit card so you can get home to safety when they start threatening you -- collect yourself and write down what happened and how you felt -- dispute the credit card charge (tell that to the credit card company and submit any documentation you have) Predatory and scammy. They use scare tactics to pressure you into paying the fine. They don't have a legitimate business license as a different review had stated. They wait in parking lots and tow cars once they sit just past the parking time limit. In my case, they made up a fake story about how the owner of the lot came by and reported the car, took photos, and made up fake text logs between the tower and the owner of the lot. They also threaten you with jail time and saying the police are on their way. I stood my ground and kept asking when the police would come, and they had a friend (pretending to be the owner) "call off the police" because they are afraid of authority because THEY ARE NOT A LEGITIMATE BUSINESS. Ask for documentation, invoice for charge, etc. They will deny it and its okay. Keep the receipt and take photos of the scene. Dispute with the charge with the credit card company and tell them about the predatory actions of the towing company during the scene and submit any photos or documents you have pertaining to it and you WILL get your money back. read more

I was cool with them trying to tow my car away until my encounter with John Gonzalez escalated when my wife was trying to ask him about certain fees and I guess he was annoyed at my wife's questions. He was leaning against the his truck and he jumped towards my wife. I was cool until that point he escalated the situation and did nothing to help us out. He is very unprofessional and a liability to the company. He also said that he would get me back. So I just want the owner of ASAP towing to know that if anything happens to my vehicle they will be personal liable for any damages to my vehicle or my property because Mr. John Gonzalez took a copy of my license my registration so he has my address on file again. I am holding the owner of ASAP towing accountable if anything happens to my vehicle or my property read more

FUCK THIS SO CALL BUSINESS..!!! Hunter is a total asshole, they towed my vehicle from my garage, he has horrible customer service. They had no reason to town my vehicle, i wasn't blocking anything or parked in red or a fire lane. I wasn't blocking anything unloading my child and when i returned my vehicle was gone, i called Asap towing since i have low jack. They are charging me 485 dollars for towing my vehicle from my own home. This is bullshit. I am upset on the fact that they are getting away with towing vehicles that don't need to be towed. IF ANYONE ELS FEELS THE SAME WAY LET'S GET TOGETHER AND SHUT THEM DOWN...!!! read more

towed my vehicle illegally unauthorized tow from private property: private property owners must authorize a tow, and the tow must be accompanied by a written authorization signed by the owner or their agent none of which was provided these people could not see my parking permit because of my tint and took my vehicle while otherws next to me with no tint and parking permit where left alone for over 24hours. read more

My friend and I had to deal with this company last week. Apparently where we parked, was restricted after midnight, even though we didn't see a sign... whatever. There was a tow truck driver close by but he wouldn't tell us if the car was towed. He said to call the local tow company, but we were confused as to which one because Google was populating 2 different ones (La Puente and City of Industries). After pressing him, he told us to call ASAP Towing & Recovery. When we called, the person on the phone gave us a hard time about the color and make of the car as if we didn't know our own vehicle information... they would only identify the vehicle by license plate number. We were also made to believe that we had to "schedule an appointment" to get the car back. We asked if this was a flat rate impound or if the impound was an hourly fee. It was an hourly charge... They were looking to keep the car for 4 hours longer. Seriously? Luckily, we were able to get the car out around the time we called, but I can only imagine how many people have been taken advantage of because they unnecessarily 'waited' for an appointment time. I think this establishment should be investigated for malpractices. They should be ashamed of themselves for treating vulnerable people the way they do. Have some humility. Just let people get their car and stop lying to them! read more

Terrible people, towed my car and I come to pick it up with a flat and then they tell me there's a tire place right next door. Hahahah 500$ to take your car out, scammers hope this place brnz down read more

Used this to tow my service rental car due to a fat tire through my Geico roadside assistance. The tow truck driver showed up around 45 minutes after I requested it assistance. read more

Asap Towing - I mistakenly popped the trunk while the tow driver pulled my car up the bed - Towing Near Me - La Puente, California

This company is used by the apartment complex where I live. I have two trucks and both have parking permits. One of the trucks rarely gets driven, so it sits in the car port. I was walking past it and found a violation notice on the driver's side window saying that I had expired tags and no parking permit. My registration tags were inside my apartment, but I hadn't put them on yet, so I put the tags on and verified that my parking permit was still in the windshield on the driver's side; which it was. On Monday, I called the management office for the complex to clear things up, but no one was available due to it being President's Day. Sometime that night, my truck was towed. The next day, I spoke with the management office, explained what happened and was told that they would see what happened. When the management office finally got back to me, they let me know that it was a mistake and that a truck would be dropping my truck off at the complex between 7 and 8pm. Around 7:30, I decided to walk up front, grab my mail and see if they dropped my truck off without calling. As it turns out-- they did. No phone call-- nothing. I also found that the lid for my truck bed was now missing and all the stuff I had in the bed was now out in the open. When I called the company this morning, the man on the phone denied seeing a lid on the bed. I guess it walked away before one of their truck came to tow mine away. read more

Asap Towing - Towing Near Me - La Puente, California

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I try to move out form My apartment just 5min my apartment HOA just called them to tow my car when I came down they changed me 185$ and damaged my car read more

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They are the same as old Aaron's towing! Predatory towing practices with bogus fees. See my review about Aaron's towing

These guys unlawfully towed my car from my house. They claimed my community's security guard called them to tow my car. We do not have security. I set the appointment to pick up my car and the guy was extremely aggressive from the jump and was looking for a fight. When he asked for my car keys I asked him to give me an itemized report for the tow and that I wouldn't pay until I was able to check my car for damages/missing items. At this point, he became irate and threatened my life and said he was now keeping my car until Monday. Now I have to wait and show up with a police officer on Monday and I've already filed a police report against the employee and will be taking them to small claims court. All the negative reviews are true on here. These people are absolute savages and don't run a real business. They prey on people and tow whoever whenever. Scum of the earth. read more

I would give zero stars if I could. This company towed my car for no reason, then charged $400 to give it back. When we asked ASAP why they towed it, they said it was in a red zone, which is a complete fabrication. The condo security company, Patrol Masters, has pictures to show that it was not even close to any red zone. It shows the car was parked in a valid spot. But ASAP says they were called by Patrol Masters, so that must be another lie since Patrol Masters says they don't know why it was towed. Why would Patrol Masters call ASAP to tow a validly parked car? Who stands to gain from this? Perhaps ASAP is entering the gated condo facility at will to tow random cars, then saying they were called. How can they explain towing our car from a valid spot and saying it was a red zone? That is a complete lie. What else are they lying about? This is predatory. BTW - there are several complaints about this company to the BBB. ASAP is not BBB accredited. I wonder why. read more

Anthony & Front office blonde lady gave me the best Customer Service &Where so Respectful &Patience was 100% w/ME. Even though I was Stressed Out they Where Nothing But Nice to ME. I Understand us customers are upset & stressed due to our Careless Choices we Need to Still Treat Others w Respect & Kindness! A lil Kindness goes Along Ways Thank you for charging my battery att: Ms Feria read more

This place really tried to tow my car on a Sunday morning at 5 am in front of the business where I work!! Saying I'm not allowed to park there, says WHO? I WORK HERE!!! Then they tried to tell my coworkers to "park together" if we're coming in this early. You don't get to tell us where to park in our own parking lot. Predatory behavior from this company, hoping they won't get caught. Disgusting!! read more

As the Mgr. at a Townhome complex ASAP Towing has been a great asset for parking control. Their service & customer relations is Outstanding and would recommend this company to anyone who needs them. read more

**If you are currently experiencing the suspected illegal towing by this company and are reading this comment, please contact me. I have already started filing reports with multiple relevant agencies and will use legal means to have them investigated. Contact me! The more complaints against this company, the greater the chance of something being done about it. I'll teach you step by step how to report them to the right organizations/agencies. Let's work together to shut them down for good.** -------------------------------------------------------------------------- This morning, I had my car towed by this towing company right in front of my own garage. I noticed it when the truck driver was putting dollies under my car, so I asked him to release my vehicle. However, he refused my request and insisted on charging me a "drop fee" of $140, which included their "labor fee" where the driver put dollies under my tires and without even starting hooking up my car. They also demanded payment in cash or through Zelle, without accepting credit cards, they indicated that "machine didn't work". I suspected that was a reason to prevent car owners from disputing with banks later. Since I needed the car urgently for work, I paid the money upfront, but I made sure to take a receipt and keep a record of the transaction. I suspect that this towing action may be illegal. I'd like to emphasize that the tow truck driver demanded payment of $140 before releasing my car, which is a violation of Section 22658(g)(1)(B) of the California Vehicle Code. According to this section, "Upon the request of the owner of the vehicle or the owner's agent, the towing company or its driver shall immediately and unconditionally release a vehicle that is not yet removed from the private property and in transit." read more

Predatory towing company. Ate at restaurant in Alhambra. There was a lot in back. Part of it was designated for the restaurant next door, which was closed. We parked there. Our error. But it was CLOSED. And our car was towed. Came back and met another guy who said these guys target this lot. Saw two other Acme trucks pull in and tow two other cars away like clockwork. Within ten minutes. $485 to get our car back for the $210 towing fee, $70 to store the car for an hour and $100 equipment for some bullshit thing they use "to not injure your car". Went back to restaurant who said you used your be able to park there. Guy at towing company said that a fight broke out in the lot and it ruined it for everyone and now they tow. I call bullshit. They just want to make thousands off hardworking people in a predominantly POC frequented area. read more

I live at Siera Palms Townhomes in Azusa. My daughter in law who is 8 1/2 months pregnant parked in front of my garage to pick up my 2 yr old granddaughter. She wasn't feeling well so she sat on the couch and stayed about an hour. When I walked them out her car was gone. It had been towed by ASAP Towing. They said security had called them after some unknown person complained. They claimed it was a fire lane. Charged $480. Refused to give a copy of the tow form. Total scam artists. read more

My car had gotten towed at 3 am at the apartment complex that I live in. I had woken up to notifications on my phone saying that my car had gotten towed! They didn't even contact the management to about towing or anything! This was the worst way to wake up right before work! Charged $430! $195 for towing $85 for "special equipment" $65 for storage $85 for gate fee read more

Asap Towing - Towing Near Me - La Puente, California

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