Got a 2012 Chevrolet Traverse. Great customer service. Got a lower interest rate than I was expecting. read more

We drove 100 miles to purchase a car here. The car (priced at $17500) had a strong burning smell when under strain. We wanted an inspection but the sales staff wouldn't let us get that done without a deposit. The terms for refunding the deposit were vague. Car was initially priced at 17k, then went up to 17.5 one week later. KBB on the car is around 16.5. Typical used car place. Could be car was fine but we'll never know. read more

Don't buy from these guys. They sell garbage vehicles, patched up just enough to make it off the lot. I purchased a 2010 truck that has been nothing but trouble including a transmission that is tearing itself apart, squealing brakes that I was told were 'brand new', steering column problems, and alignment issues. All of which were not present at the time of purchase and have slowly materialized over the past month. Now I understand why the finance guy was pushing so hard on the aftermarket warranties...because if you buy from them you WILL need one. The staff are nice and try to make the process relatively pain free, but it all boils down to the quality. They buy cars in bulk from auto auctions down south then just toss the garbage onto their customers with very basic maintenance put into them. Live and learn. I guess the moral of the story is...don't buy a truck from a company operating out of the mobile home. read more

My husband and I, unfortunately, got into an accident during the first snow of 2016 and despite our low speed of 10mph, our Scion was totaled. Once we got word the car was going to be totaled, we started researching cars that we might want to look at. The Honda Pilot kept coming up over and over again. Autos Only hands down, had the best price on a 2009 Pilot that I had found between Bellingham and Eugene, OR. Of course, they had my interest at that point. So I called the office in Smokey Point, spoke with the nicest gentleman named Drew and explained that we don't have perfect credit, we have a decent sized down payment and we are interested in a Honda Pilot. Talking to Drew was like talking to your Dad. He was so comforting, so sweet and so straight forward on the phone. I told my husband that I wanted to deal with Drew after just one phone call. We went down to the lot at 5:30pm on Friday evening and by 6:30pm that night we were told that we were going to be driving away with the Pilot we wanted that night. We dealt wiith Drew directly, who had the pilot pulled up front, warmed up and ready to go for us for a test drive at the time I said we would be there and then to finalize the deal, we dealt with Lee, the finance manager. Drew was great by himself but Lee? Oh man, Lee is an asset to any company! He is an employers dream. He is so down to earth, so funny and puts the customers minds at ease. After all was said and done, we got a great interest rate, the whole process from the first phone call to the final signature was totally painless and we didn't leave feeling like we had just "been had." We will absolutely recommend Drew and Lee to our friends and family who are in the market to buy a car and we will be back for our next purchase as well! read more

Here's what happened: Went to see a 2011 outback at the Marysville location, called ahead, was told it was there, as well as a similar one. Drive an hour north, get there, both are gone and the salesperson doesn't know where. Salesperson has incredible customer service, same with their financial woman (who is only there on Mondays). I find out the car I was interested had been taken to their Lynwood store, the other had been taken home by the manager. I head to the Lynwood store and right before I get there, receive a call saying it's not there either. Someone else had taken that one home. The salesperson calls me a few hours later, apologetic, saying it will be at the Lynwood shop the next morning. I drive to the Lynwood shop the following day and am met by a salesperson who was kind at first but then became argumentative, used being a single father with two jobs to try to sway me, didn't listen to me, talked to me as if I didn't know anything about cars (which I do), and was extremely pushy. When I didn't sign the paperwork he became short and didn't even see me to the door. I asked to work with the first salesman I had first encountered instead, because the Lynwood person made me uncomfortable, so they moved the car back to the Marysville location where I went the next day to try to make a deal. Again, the salesperson had been checking in with me regularly and was incredibly professional, while of course trying to sell me the car, but not in an obnoxious way. I get to Marysville the next day and am greeted by the manager who proceeds to make excuses about everything and offered no apologies for anything. I thought perhaps I was being over dramatic, he wasn't rude, he just wasn't taking accountability for his company, so let it go. I meet the financial person who said he heard I had a bad experience at the Lynwood shop, I was honest and said the guy made me uncomfortable, customer service is very important to me considering the large investment I was looking to make, and with everything that had happened, i just preferred dealing with the salesman in Marysville instead. He said sorry for the experience and that he hoped we could work out a deal. He by no means seemed empathetic, but he said the right things. I start talking to the original salesman who was eager to work out a mutually beneficial deal, but was clear about his restrictions in being able to lower the price tag too much, which I understood. In my experience, car sales are always a negotiation, so after he gave me his lowest offer of $13500 from $13995 (sticker price, not out-the-door cost), I came back saying if he could get it down to $13000 I would put $5000 down and sign the papers then and there. I didn't think he'd say yes, but I put my cards on the table as anyone else would to see where it went. He said he didn't think he could do that, but he would go speak with his financial guy and figure out what they could do. As soon as he gets up to leave, the manager races over and sits down in front of me with a stern tone "I'm going to tell you right now I can't do that. That's a great price for the car, I can take $300 off and bring it down to $13700, but there's no way I can do what you're asking." I was a bit shocked by his approach, said I understood if they couldn't do my exact offer, but that I was in the process of negotiating because that's what people do. He said "I can let you talk to [my salesperson] but I'm telling you right now he can't sell it to you for that price." I said, then please, let me talk to him because that's who I was working with. It seemed incredibly unprofessional for him to interject and assert himself the way he did, and I was immediately uncomfortable. The salesperson took me to coffee while his manager called the owners. We come back, their offer didn't budge from $13700, which in principle is understandable since they need to make money, but considering the effort I went through and what I had overlooked to give them my business, I wasn't willing to make such an investment if they weren't willing to meet me more than $300 (off of $14000!!!). I kindly told the salesperson I appreciated his professionalism, I wish I could give him my business, but I wasn't comfortable giving it to the company. So I left. The financial guy calls me five minutes later asking why I didn't buy the car, it was such a great deal. Over the conversation he argued with me, interrupted me repeatedly, talked to me with a stern and defensive tone, and was straight up rude. There were a few times I mentioned that if it wasn't for their salesman, who is a prime example to everyone in their company of how they should interact with customers, I would have left long ago. He at some point said "you know, you keep telling me how amazing he is. Why don't you two just go get lunch or something." I was awestruck, and after a few seconds of shock said "I don't know what to say to you right now" and then he hung up on me. Appalling. read more

I wish i could give this business fewer than one star, because they really don't deserve it. On my son's 15th birthday, we drove by their lot out of curiosity, and stopped to look. The salesman came out and made his pitch about a car, a 2003 ford focus that was "such a great deal." Yeah right! The next day, my husband and son went back and bought the car. That day, we went back and said that there were issues, and they said, "oh, too bad, they are your problems now! Right away we had electrical problems, as the brake lights wouldn't turn off when the car was running. We took the car to the shop, and they had to rebuild a wiring harness and completely rewire the entire car! We get the car back and immediately have to rebuild the tumbler so the key will turn to start the car....then we needed a new valve cover and gasket, replaced all the bulbs in the dash, and a week later, i was at work, and the stupid car wouldn't start! Turns out the starter had disconnected from the battery. We still have a leaking reservoir, and a suspension that needs to be replaced....all of this happened within a month of having the car. When i contacted the dealer about these issues, they said, "sorry, we won't help you!" A month later, i got rear ended(in a different car), amd since the temp had expired, we had to go down to smokey point, as terrified as i was to drive, to get a 3 day temp. We had to do this 3 more times before they got their heads out of their asses and got me my permanent plates, didn't get the extra we'd paid for the registration paperwork until 8 months later. If you want a decent used car, don't go to this place, run as fast as you can unless you like mechanical issues with a car you just bought! read more