Marysville Auto Center Wolf in Sheep's Clothing…read more We purchased a 2011 Subaru Forester from Marysville Auto Center on November 17th 2025. We purchased the vehicle for my son to drive when he came to visit on winter vacation from college. After purchasing the car, it sat in our driveway until my son came home from college for Winter break on Dec. 12th (except for a few local trips to the store within a ten-mile radius). He stayed with us for a few days and then headed down to Portland to stay with his mom where she lives. We had plans for him to drive back up on the morning of Thurs. Dec. 18th because we had tickets for the Seahawks/Rams game. He called the evening before game day on the 18th to inform me the check engine light was on and the car was "surging". I was not at all comfortable having him drive it back to Seattle with the check engine light on. It was not possible to get the car looked at in Portland on such short notice and there was no way of getting him up here in time, so we had to miss the Seahawks game. Although we tried, we couldn't sell the tickets online or otherwise being less than 24 hours to kick off. The following weekend we went down to Portland and took the car up to the Kendall Marysville Subaru Service Center. At this point the car had only acquired about 500 miles since it was purchased. After inspection the Service Department called and told me that the check engine light was set off by PO30X codes and the (4) Ignition Coils needed replacement. They also mentioned that improper spark plugs were previously put in the vehicle, and those should be replaced while they were there. These repairs were going to be close to $2,000 for a vehicle I just purchased from their car lot. I explained the vehicle was just purchased from Kendall Marysville Auto Center, and these repair items should have been picked up on the 163 Point Inspection previously done by their company. I told them I wanted them to replace these parts and requested a copy of the 163-inspection report completed on the vehicle before it was sold. I received the Inspection Report from the Sales Department. The report showed that PO30X codes had previously triggered the check engine light before the vehicle was sold, and Kendell Service Center replaced the spark plugs. Below is from the inspection report. Why didn't Kendell Service Department complete the repairs they say needed to be done on this vehicle when the same check engine light codes came up for them before the car was sold? Instead, they replaced the spark plugs with ones they now wanted to charge me to change since they are not the proper ones. I also looked closer at the 163-point inspection completed on the vehicle prior to us purchasing the vehicle. None of the inspection boxes are checked off in the 163-point inspection. The 163-point inspection was not completed as advertised. Below is the actual 163-point inspection report for this vehicle. I brought this up to the Kendall Service Department. They offered to replace (1) Ignition Coil but not the other (3) they said needed to be replaced. They would not even replace the spark plugs they put in. They now said the spark plugs were ok. When looking for a vehicle for my son, I could have purchased a similar car for less from a private party or I could have purchased from any other used car lot on the corner. I looked online at private sellers and went to several other used car lots. I did not have much confidence in what I was seeing. When I saw Kendell's ads for Marysville Used Car Center, I felt like I could have some confidence in a company that is standing behind the used cars they are selling. When I purchased the Subaru Forester from Marysville Auto Center, I did not even try to talk the price down. I figured if they were standing behind this vehicle like the claims they make in the ads, I was fine paying a little more. Through this transaction with Marysville Auto Car Center they proved they are no different than any other used car lot or purchasing from a private seller. Purchasing a vehicle from Kendall's Marysville Auto Center was a huge inconvenience and costly mistake. They dress up their dealership and web page to look like they offer a product and service that others don't. This is not true. I also question the Service Departments credibility. Beware they are Wolves in Sheep's Clothing. I plan on purchasing a new Subaru sometime in the future. I will not be purchasing any more cars from The Kendall Auto Group.

Well run dealership with integrity and professionalism. Cars being held before inspection cannot be…read moredriven off the lot. You can put down a deposit to move a car of interest up in the queue. They fixed many things on the car I wanted including replacing the brakes. It is a 163 point inspection that gives you much greater confidence in what you are getting. The test drive went very well so we ended up purchasing the car. It comes with a 6 month/6000 miles major engine and drive train warranty. All the staff we worked with were great including sales rep Jovani, sales mgr Jason and finance mgr Zac. We appreciated being treated respectfully and professionally. Encouragement without unnecessary pressure. Definitely recommend this dealership for used car purchases.

I had a frustrating experience with the service department…read more I brought in my 2021 RAV4 Hybrid for a driver-side door lock issue and also explained that my push-button start wasn't working properly. I clearly described the symptoms and came in expecting the issue to be fixed. Instead, I was charged $190 for a diagnostic that simply confirmed what I had already explained. This charge was not clearly disclosed ahead of time. No repair was completed during the visit. On top of that, the push-button start issue is still not working, and I wasn't given a clear answer as to whether it's related to the actuator or if additional repairs are needed. I was told I would be contacted to schedule the repair, but after multiple follow-ups (calls, voicemail, and email), I've received no response. The biggest issues here are lack of communication, lack of follow-through, and being charged for something that was never clearly explained or authorized. 2 weeks later update: someone from Toyota Marysville commented saying they are looking into this, but it's been 2 weeks and no response back from them again showing how much they lack in communication, lack in follow though and follow up. Highly recommend skipping this place as they show they don't care once they have your money.

I've been a customer at this dealership for over two years and I've never had a single bad…read moreexperience. My service advisor, Dan, is a true professional and superior at his job. Thank you, Marysville Toyota for the continued excellence.

What a crooked dealership. Exorbitant "diagnostic" fee for…read morelooking at A/C UNDER WARRANTY. Then calling me today to tell me that I have a bunch of service items on my 21 Passport that NEED to be done...the Maintenance Minder says an oil change is due next, not now. I patronized your business because it was convenient. I will now give all my business to Honda of Burlington where we purchased the car. FU Rairdon.

If I could leave a 0 star rating I would. When we were…read moreinitially buying the car on March 15th, in the middle of negotiations, the salesman told us that someone else was about to buy the car right next to us. My husband and I were both upset, feeling pressured--almost scammed--into rushing the deal. Afterward, we saw the person they claimed would buy it leave in a different car. Despite that shady start, we proceeded. After purchasing the car, I couldn't take it home that day due to radio issues. I returned two days later, only to realize the radio still wasn't fixed. While they provided a loaner (which I appreciated), my car was kept from March 15th to April 16th--nearly a month. During this time, communication was almost nonexistent. Despite me asking multiple times to speak directly with GM Gary--both in person and by email--he never took the time to respond. Meanwhile, Zach and Josh--both sales managers--failed to provide any meaningful assistance. In fact, when I mentioned calling the Better Business Bureau, Zach mocked me. They insisted the brakes were fine, but I could feel grinding and shaking from the rotors. Despite a "pre-certified check" stating the brakes were good, they were not. I tried again last weekend with GM Gary, but he again didn't respond or engage. Instead, Josh vaguely promised Friday. Today, I got the car back, but the brakes still feel unsafe--requiring extreme force, so I will have them fixed by a place that actually knows how to fix the brakes because I am completely done dealing with this nightmare. At least the radio works now, but I'm left feeling deeply frustrated by the management at this dealership. My advice would be to stay far away from this unprofessional, poorly ran "dealership". I will never buy another car from them and I will make it my job to let people know exactly what kind of place this is.

Changed from a 1 star to 5 star review. Michael, sales manager from Ford contacted me today…read moreregarding some recent issues with my car purchase. He was calm, reassuring and was able to help. I will absolutely do business with this Ford location in the future, especially with someone like Michael. You can tell he cares about customer service and doing the right thing which is hard to find nowadays. Appreciate the call, Michael.

Todd in service/parts took great care of our needs. He was a pleasure to work with!…read more Kendall Ford, Marysville - always takes great care of the beast.

I went there and worked with David. I came in wanting just a cheap car under $3k but he stated that…read morewould be a waste of the money since cars like that are likely to breakdown. I told him my credit was crap and we needed low payments. He said he could work with that. So he ran my credit and to my surprise it was a lot better than I thought so I had more options. We tried three different SUVs and settled on a 2015 Kia Sorento which they lowered the price for me. I love it. I can't wait to go back to buy another car from them. This my second time with them and they're amazing!!!

On a whim I found myself at this car lot and ended up buying a car 2014 chevy impala I have loved…read morethis car and the service through out was great. For 3yrs now I have had this car. with no problems! But now is the time for me to have to see if they will buy it back. I'm moving and can't take it with me. With great service, they have hoping they will work with me. idk?

I recently bought a car from Walker Motor Works (Brion). I made the mistake of not checking every…read morenook and cranny of the car before purchasing and came to find that the horn and audible panic alarm were both inoperable (they are interconnected). Even though Walker Motor Works doesn't have an official 7-day return policy and/or officially/legally offers reimbursement of any kind, they seem to be proponents for fair business practice. After I found these issues, I was able to call and get ahold of Kylie Walker. We made an appointment for the business's mechanic to take a look at the car. He was able to fix the issue in 15 minutes and did so for free (on Super Bowl Sunday no less). Mistakes happen. What matters most to me is whether a business can accept accountability and make things right when mistakes happen. Walker Motor Works does that. Brion was an excellent car dealer and human being. I enjoyed my time with him and I think that we both got a little distracted by how great the conversation was that we just didn't have the attention-to-detail when it came to examining the car. I highly recommend this place!

So I am a first time car buyer, thanks to the dedication and hard work from Kim! I crash course…read moreneeded a car in one day! I just got an amazing job, but not the greatest credit and wasn't able to use a friends car anymore for work. This cheerful, empathetic and helpful woman stayed late, was patient with me and and helped me get a 2014 ford focus for a great deal, with only 46,00 miles, and great on gas! She helped make an incredibly stressful situation go away and put me at ease when I didn't see another way out. Highly recommend them! Thank you Kim and Walker Motor Works!

Wow wow wow! The level of professionalism at this place is unmatched. From the second I first spoke…read morewith Steven the owner I knew that my new Land Rover Defender was in good hands. He is SUPER knowledgeable about cars and what he has done to them and the package that we got was specific to the needs we need for our new car in the PNW. Steven walked us through the whole process in detail letting us know everything that would be done to the car. Is it cheap? No, is it worth it? Absolutely. You don't want a cheap crappy job on a vehicle you're seriously invested into. Highly trained professionals and would definitely send my friends here. LOVE how shiny our new Defender is. She's a head turner for sure! Thank you Steven and the team at Blue Star. Also, love that this is a small family owned business! Always support small businesses when you can please.

Took my work truck to them recently and they did an amazing job! Although they took 15-20 minutes…read morelonger than they expected to finish the detail - they were less expensive than anyone else. I'll be back to use them again! Highly recommend!

I needed a new (new to me) vehicle and my son recommended this dealership because he and his son…read morehad both purchased their cars from here. I had a great deal of apprehension going in... hadn't bought a car since 2009!! I was pleasantly surprised by the great customer service and caring staff...I really didn't want to leave my old car behind, but I was made to feel comfortable and trusted the folks there to help me make a good decision for the car I wanted!! I'm very glad that my son sent me here. The team went above and beyond to get me the best financial deal, and even though I don't relish the idea of a car payment, it doesn't hurt TOO much!! The oil changes for life are a terrific bonus!! I have already recommended this dealership!! Diann Lewis

Run! Rip off artists. Tony can't be trusted. Don't believe a word he says. The inventory is crap…read more They give a good trade in but mark up the shit cars.

Got a 2012 Chevrolet Traverse…read more Great customer service. Got a lower interest rate than I was expecting.

We drove 100 miles to purchase a car here. The car (priced…read moreat $17500) had a strong burning smell when under strain. We wanted an inspection but the sales staff wouldn't let us get that done without a deposit. The terms for refunding the deposit were vague. Car was initially priced at 17k, then went up to 17.5 one week later. KBB on the car is around 16.5. Typical used car place. Could be car was fine but we'll never know.

Love the mobile appl, and customer service @ branch is excellent…read more Friendly staff, very professional & nice. Thank you

I have been a customer of the Marysville branch of NFCU about 5 years, best bank I've ever used…read more Anyone with a relative (dead or living), or even room mate who is or has been in the armed forces, can join. I began coming here due their high CD rates, better even than most of the online banks, and they have many local branches where you can visit your money. This had been the closest branch to me accessible to civilians, a couple months ago they opened a new one near Alderwood Mall. I go there for simple stuff, but still consider Marysville my branch. So I went up to change some CD's to higher new rates. I was expecting to pay the penalty for breaking our deal, and was told the fees would be waived! I couldn't believe it. Always so friendly, and extra spiffy being in the Naval Support Complex, which despite the name, is accessible to civilians.