I'm surprised at the negative reviews. Been coming here for years. The lady who you check in with has always been pleasant and efficient and I have always been happy with the quality of car wash. Very detailed and thorough read more

Unfortunately, the recent negative reviews for this carwash place are all reasonable. As someone who's been an on and off regular for years, I no longer intend to renew my membership after today's despicably unprofessional customer service. The moment I rolled down my window, I was greeted with a smileless welcome from a grumpy old lady I've never seen before, irating that I buy their $300 detailing package. I declined, which she was tangibly upset by. Instead, I asked to buy a one month membership, with the stipulation that it be cancelled right away, as I do not want the membership renewing on its own. The old lady immediately rejected. I asked how then would I cancel it. There was no response on how, implying that I was not free to cancel it. I explained to the old lady that another worker had already allowed this stipulation before, and to go check for herself. The old lady comes back to tell me that they do in fact sell a 30 day package, but it just was not on the paper with all the deals. So I asked the old lady which type of carwash that would be. She said she was not sure, but "it should be one of the carwashes," as she vaguely hovers her finger with no further explanation. I had to figure out myself that it was in fact just the regular monthly package they have, minus the automatic renewal-- my exact stipulation. The entire time, the old lady displayed an angry, unpleasant attitude with a big ego-- like you are required to buy and pay for their services. The old lady did not apologize and maintained a steady crescendo of said unacceptable attitude the whole time. I hesitantly renewed anyways, as I found the cleaners themselves have always done a decent job in the past. But after that unglorious customer service interaction, I intend to take my money somewhere else next time-- where customers are actually appreciated. read more

DO NOT GO HERE. Hostile, screaming staff and incomplete service! I paid $41.95 for "The Works" package, which explicitly includes an interior console wipe down and a full exterior wash with bug/debris removal. Instead of getting a clean car, I was aggressively screamed at by a staff member in front of other customers. The issue started when a female employee (white woman, mid-60s, long straight brown hair) flat-out refused to clean the scale bug honeydew off my car, wrongly insisting it was tree sap even after I explained I park under a Coastal Redwood (which doesn't drop sap). I let it slide to avoid conflict. But when the wash was "done," my center console hadn't been wiped at all and bird poop was still all over the exterior. When I politely pointed out these missed spots, this woman came out yelling at me, screaming that I only paid for a basic wash and that wiping a console is a "detail service" (which completely contradicts their own menu). Even the car drying attendant tried to step in and tell her that I was right! She refused to listen to either of us and literally ordered the attendant to STOP working on my car. She forced me to leave with an unfinished wash and a dirty interior that I fully paid for. The car drying attendant apologized several times as she would not listen to him or me. Unbelievably toxic, unprofessional management. Avoid this location at all costs unless you want to pay premium prices to be screamed at and left with a dirty car. I am contacting corporate for a full refund. read more

BEWARE! Zero stars. Terrible service and even worse customer treatment. I drove over 15 miles for a "complimentary" wash that was promised over the phone, only to be met with a condescending attitude and RACHEL literally raising her voice at me. Completely unprofessional. I've been a repeat customer and have referred my husband, my dad, and friends here but after my last two visits, I'm done. Both recent times, the service wasn't completed to satisfaction. One visit, my back seat carpets weren't vacuumed, crumbs left everywhere. Both times, only the driver-side tires were dressed. For $50, I expect the full service listed on your menu not half a job. When I came back to redeem the promised wash, they refused to honor it. If that was the case, say that on the phone. I had explained over the phone that this was a free wash and I was still having issues. I was told on the phone to mention it and they would take care of it when I returned. Instead don't waste my time and gas just to turn me away once I'm in person. Yes, I asked for two free washes because both times the service was not done correctly. That's not unreasonable, that's holding you accountable. I also paid for at least 3 washes prior to this when the service WAS DONE correctly. Being talked to like I'm the problem when your team didn't deliver is unacceptable. No wonder the rating is so low. Do better. Treat customers with respect and actually complete the service you're charging for. I will be contacting my bank for the last wash I did pay for. read more

Horrible! I spent $169 to get my car washed and clay bar wax treatment. They did an awful job. I ran short on time so o didn't inspect it before driving back home which was my mistake. They left wax on my car, there were still bugs and bird crap all over the car. I took a couple of pics then gave up because I was so frustrated and needed to hurry and clean it because I had other things to to do. The workers were nice but I'm never going back. read more

Autopia Car Wash - Martinez - Auto Detailing Near Me - Martinez, California

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Worst customer service from woman that works the inside shop. Very rude. Will not come back to this autopia.

Very good service. A-1 detailing and washing of vehicles. First class service and detailing.

This has never been the best car wash but it's been ok for the price but the "car wash" I supposedly received today will have me going elsewhere. I paid for a wash, and when I got home there was still bird crap all over my car, the roof hadn't been touched and there was dirt all over the inside. I called them and the lady was not apologetic whatsoever, just told me to come back, which I did. When I arrived she told me I was getting extra vacuum, the roof would be done and a free hand wax for my troubles. Which was very nice but still no apologies or anything just matter of fact like this happens all the time. After the second car wash, the car was shiny from the wax but there is still bird feces on it, the roof is a little better and none of the problem areas inside were touched. I don't have time to spend 2 hours and multiple trips when I want to get my car washed only to have it still be dirty. I wont be coming back. I have attached pictures from after the 1st wash and after the second wash. I should be refunded for this joke read more

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I'm happy with them! They do a Good job. If you're not happy, just tell them and they correct it right away. $30 for a quick good wash is a deal. (For now' until their prices go up) read more

Does anyone else feel this location has gone down hill? There seems to be a new manager I'm thinking and it's showing!!!! I used to love coming here everything ran smoothly you'd see the same workers every time. Something has changed and it is really showing. read more

Definitely recommend this car wash! It has good prices and the service is always great. The wait time varies between 15-30 minutes. They do a great job each time. read more

Autopia Car Wash - Martinez - Auto Detailing Near Me - Martinez, California

Usually just my card but added on interior cleaning for 50.00 as well. Dust all over my touch screen splotches all over the dash. It's like complete rip off for that price. Service has been poor multiple times in a row for sure. Won't buy another card because they don't care about customer service ‍ read more

They do a good job fairly quickly for a reasonable price. I have tried other places and always return here.

Amazing detail. Kevin was just great!!!! He took on a very muddy mess with such kindness!!!! All the employees at this location are just just such good people. Well done read more

The lady will always shame you for how dirty your car is and try to up sell you. If you say no she pouts! Car wash is mid.

Great staff doing a great job! The monthly membership is so worth it! My car is 10 years old but it looks new

I purchased the Car Wash package at the Walnut Creek Location on a Saturday back in May. The cashier asked if I would like to pay for the VIP package and just use the car wash two times a month and it pays for itself. Not a bad deal if you want to keep your car clean with little effort. So, I went to the Walnut Creek location for a few weeks. They do an excellent job. Since I live in Martinez, I thought I would try the Martinez location. They did a great job and, at the beginning of July, I started using the Martinez almost every Saturday. That is until last Saturday. I was in line, the woman who checked my car in, who has always been great, checked me in and came to me and said, "Honey, did you know your plan is only Monday-Thursday?" She then offered to add the Friday and Saturday on to my account for an extra $10 a month. I then explained to her that I have been a member of this "club" for months and I have only come on Saturdays. And for the last two months, I have had my car washed on Saturday in Martinez and she was the one that has helped me. She shook her head and said, "Uh, noo." I told her to cancel the membership. She asked why and I explained I work Monday through Friday from 6am to 6pm, 30 miles away from Martinez. A car wash plan that is Monday through Thursday is worthless to me and I am not spending an additional $10 a month, when I can just show up on Saturday every other week and have my car washed for the same price. She offered me a "free" wash "this time" and I could think about it and let her know next time. I went and sat down as I received my complimentary wash, which I had already paid for with an automatic payment out of my bank account days before. I got up and canceled my account since that was the inevitable outcome to this joke. I imagine if I ever get a chance to be off of work in the coming days, I'll be able to use my M-Th car wash since I was given zero refund for cancelling my account which was paid just days before, but looks like I just wasted $60 for this month. Like I said, they do a pretty decent job at this car wash, but the whole bait-and-switch of their sales tactics really left a bad taste in my mouth. I would say, read the fine print if you are presented with one of these plans. The problem is, there is no fine print. You are presented with the plan verbally, they take your credit card and hand you a little "membership card" and you are off on your way. Live and learn I guess. read more

I took my Audi to this car wash. They didn't decent wash but my air fresheners wet missing. They're $25 each from Audi

I bought the monthly membership which allows me unlimited full service car washes. I think it's the best deal in town. The guys do an incredible job on cars. I think what I like best is how well they clean the wheels. I have chrome rims and it takes extra effort to make chrome gleam but they do it every time. HIGHLY RECOMMEND!! read more

Having dogs & working in a dog grooming shop, the inside of my truck is always full of hair. I always ordered the mid rate wash & these guys have always done a great job. I went to the do-it-yourself car wash once. I dont know how they get the dog hair out, i do know it isnt easy. I will continue to go to autopia. Good crew of detail oriented young men. Thank you! read more

Do NOT come here if you own a truck. Rear bumper damaged from the wash tunnel. Please look at other reviews regarding this car wash; similar damages relatively close to same area of the vehicle. I'm efffin sad right now. This car wash sucks. read more

Autopia Car Wash - Martinez - Damaged from wash tunnel - Auto Detailing Near Me - Martinez, California

The worst ... I went there twice to detail clean my car and they only make it worst, the first time when I got home so much soap left on my car seats and the floor mats .. actually everywhere I was really pissed then I went back to get the second time , the lady I think she's manager say can give us 10% off and help us wash out the soap, I accepted that and trust her. When I got home and look at it again ... horrible ... even worst than the first time... I have to buy the cleaning machine to soak All the soup out and clean myself again and again , even now I still have white things in my car, I don't even want to give any star for this car wash store I'm really disappointed upset and angry about their service ... read more

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27 dollars for what????? Very disappointed, if I knew they wouldn't do anything I would just do it myself. I understand they need to do it fast but there wasnt even that many cars. I have bring my car 3 times already and I would always think next time they will do better. It is what it is. Disappointed read more

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I paid for the middle car wash, wax was not done and they spent more time on cars there before me, car was still dirty on the inside when I left, pics included when I got in, regret the 10.00 tip I left...next time I will go to another place and check the recommendations first since this was only 3 stars I personally say 2! But a 3 is pretty close unfortunately from my experience... read more

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If I could give this place no stars I would. My husband and I brought our Subaru Forester there to be washed, we chose the 40 dollar wash and tipped $10 which should have included an outside dressing of the car. The total time from start to finish was less than a half hour. Now, that would be a good thing if they actually cleaned my car. Before we left, I noticed some "water spots" from from the usual places water will run from when you get your car washed (side mirrors, trunk door, etc) which is fine I know that happens. However when we got home (and we live less than a mile way from the car wash) it was a whole different story. There were still noticeable dirt marks and residue all throughout the car, the wheels were half cleaned, the tire dressing spilt onto the wheels, windows still were not cleaned, the interior was barely wiped down and vacuumed, etc. You can see for yourself in the photos attached. Anyway, I was very upset so I decided to drive the car back up to the car wash, told the employee who checks in the cars (Rachel) I believe her name was, and told her about my dissatisfaction with the car. I was met with the response of, "well we can't clean the water spots so if you wanted that you should have bought this wash), when I mentioned the interior being barely wiped down I was met with again, "Well if you wanted the interior dressing you should have bought this wash". When I pointed out the dirt and other areas the car was not cleaned she stated, "well I can run you through again and just have your exterior done". Now, call me crazy but I paid 40 dollars for less than 30 mins at the car wash and the car obviously was not cleaned and there were some major issues to be told I should have done this or that and to be told they could clean my exterior again but that wouldn't be a guarantee it would fix the issues. So rather than waste my time again hoping they would do a good job cleaning the car again, I left the car wash and decided to fix the issues myself. And guess what? Those "water spots" I had to buy a whole other wash for? Came off with a little bit of elbow grease and a standard quick detail spray, my interior, just took a few minutes to wipe down (after it allegedly was already "wiped down". My windows? Sprayed with some auto glass cleaner and guess what? No more water spots, streaks, or marks! I can go on but the point is I should have to have done any of that if I got the proper clean I payed for in the first place. I wash not asking for much, I just wanted to be done right in the first place, only to be met with blatant disregard for the mistakes, turning it back around on the customer, and an insufficient cleaning job by the employees. I will never patronize this business again. read more

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First time going to this particular location. The service was fast and the guys working there did a wonderful job, mind you it was 100 degrees outside! They have a bench to sit down in the shade while the service is being performed. I recommend if you like to keep your vehicle clean and life keeps you busy purchase there vip pass. You can use it at all there locations as well as get 10 dollars off for other vehicles you may own that are not registered to the card. read more

DO NOT COME HERE. They do a half a** job. I paid for interior detailing. Wanna know what I got? I broken seat. My passenger seat now will not move forward. They jammed it and it won't budge. I'm pissed. Waste of money and time. I should've done it myself. I would still have my money and a working seat. Stay away. Update as of 6:00 pm (15 min after review) THEY USED SOLVENT ON MY CAR!! I'm missing paint from the hood of my car. In patches. This is bullshit! Do they just hire anyone?! Avoid this place. They will f**k up your car. read more

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They do an OK job though I frequently have to ask them to finish drying certain areas of the exterior or point out they forgot to finish vacuuming certain parts of the interior when they hand me the keys back. It's better than my local place so I'm usually willing to drive a little out of my way to get there. However, they raised their prices again (by $2 for their most basic wash) within the past month so it now costs $37.95 before tip for the basic wash & interior cleaning which makes it harder to continue justifying the cost. read more

Love this place. It is always busy, and for good reason! The workers do their best and my car comes out smelling great every time. Even with being super busy, turn around time is about 25 minutes at most. The girl who checks you in is always so kind. They have a month VIP card that also gets you about 12 cents off gas which is a nice little touch. read more

Do not reccomend. The car wash facility is super out dated. For the price of it - does not justify me going here.

These guys always do a fantastic job. After taking my car to several car wash chains in the area, this Autopia location is my favorite. They've got a great crew and most importantly, my car gets thoroughly washed and cleaned per selected package. They even offer an unlimited monthly car wash package that includes discounted gas. Only this location though, as it's connected to a gas station. read more

Autopia Car Wash - Martinez - Auto Detailing Near Me - Martinez, California

Most the time I have no complaints about this car wash. They do a pretty good job except when it comes to the queue it's horrible. Cars are lined up on the boulevard trying to turn in to the driveway but there are so many cars waiting to be processed by the cashier and hardly any cars that are being dried and cleaned by the workers because of the bottleneck. I'm afraid to say this business is poorly managed in that regard. I think they cut back on staff during the rainy season in there left flat-footed and people have to wait an hour to get the car washed. Don't understand why they don't hire another cashier. Saving $15/hour wages is penny wise and pound foolish. I saw 3 customers give up and leave frustrated. read more

Being a monthly member over 2 years, they never being the best around but for the price you paid,is what you get..but the staff and the service is falling apart in the last few months... this week one of their staff i saw hes playing with my car inside the parking lot(martinez) and he hit the left part of my car in the wall,scratches a lil bit and was very inappropriate ... i call the manager very upset and until now nobody reaches me back even to apologize about the stupid action from they team... or anything else....really disappointed!!! read more

Autopia Car Wash - Martinez - Auto Detailing Near Me - Martinez, California

Please stop making me listen to the hard sell of multiple car wash packages. I don't want to pay $50+ per month for unlimited car washes- stop trying. It's why I don't go more often. Also - stop calling me "honey". read more

Went there for a car wash just now and was denied because the tires were "too big". But 2 weeks ago they ran it through just fine no problems at all. Then the cashier lady (dont remember her name) was rude and proceeded to tell us to go somewhere else. I understand truck size and tires they don't want to cause damage to their equipment or the vehicle but when it has already been through the wash without a single problem and you deny a service saying it's never been through the wash before basically calling us liars is completely unacceptable I will never recommend this place or return. read more

Convenient for me. Long lines sometimes but on the whole it doesn't take that long. Every once in awhile tire dressing doesn't get applied. I have no complaints. Have witnessed some very picky people though. I have a monthly card which for me is a good thing. read more

Doesn't look like much but they did a great job! They really pay attention to giving you car a little mini detail especially inside the cup holders and all the other little areas other car washes seem to miss. read more

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It seems every time I come the quality is less and less. I walked around my entire truck and on every panel there was still mud and dust. On my hood, there's still bird crap.. it seems that they importance is geared at getting in as many cars as possible instead of the quality of their work for $50. It should be a lot better. read more

I've been coming here for years and it never disappoints!! Quick, easy, and my car comes out looking and smelling brand new!

A client of mine gave me a 69 dollar gift card to get my car "detailed" here. I'm a dog walker so, this was very much appreciated. Unfortunately, I think I paid 89 dollars including tip for a car wash only. I don't expect them to get the car perfect, or all the dog hair out. However, the doors are still dirty and they didn't even bother to vacuum the carpet a bit. The tires are still dirty. Once again I don't expect it to be perfect but the doors and a quick vacuum can get some of the stuff out. I think the guys are working hard but the expectation to have a car "detailed " in 15 min is unrealistic. Would never go to this place again. read more

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