I honestly wish there was a negative star rating for this company...
DO NOT, I REPEAT DO NOT purchase a car from this dealership. My husband and I have had nothing but a horrid experience with them. I did some research on buying a Mini Cooper which I found one at a not too crazy price at this dealership. We show up, after being ignored for ten minutes, we began to leave...finally someone chased us down. I ask about the car, he seemed to have minimal information and claimed that it may be at their other lot. After trying to get us to look at other cars, I told them never mind, and he then offered to have the car brought over, quote us a different price than what was advertised, and we could clearly tell it had been in a small accident due to a repainting and the fender cover had been attached using what looked like Bondo. They claimed it had not been in any accidents or ever had any trouble Lie #1. So, we ask to look under the hood, they let us inspect the car...engine was clean, miles were low...my big mistake was I didn't check the oil! We test drove the vehicle and it ran really well. So, we told them we were interested, had us fill out the paperwork, and started our purchase process. (It was completely out of oil).
Almost an hour later, after being ignored any time we asked, and after 4 attempts to leave...Mario, a very rude, nasty, and insulting "manager" came to us and told us that they were having to re-run our application with a lower price than the car was because we couldn't get approved for the whole price of the car. Lie #3.
We told them that we were just going to leave because they were keeping information from us about the car. So, Mario argued with us on the price and I even had to show him their website to show they were still trying to get us financed for more than the price originally shown.
After finally getting the process done, papers signed, we were finally on our way...
Two days later, the engine, airbag, and seat belt lights all came on. I called the dealership immediately and was told that they wouldn't have time to bring the car in for at least a month, so I asked if I could return the car and get my down payment back because they sold the car to us under pretenses...Mario, once again, yells at me and tells me that he didn't lie to me and they would look at my car that following Monday. Lie #4...When I called that Monday, they claimed that they didn't have a mechanic available (how convenient) and that they would call me later in the week. Never heard from them. About a week later, I received a call from Barbara, the finance manager saying she needed me to send her a photo of our driver licenses because the finance company claimed they didn't receive them (even though they took two copies of them at the dealership). She also claimed that they never received proof of insurance which they had as well. So, after sending those to her, she told me she would let me know if there were any other documents needed. *RED FLAG* I get a call two days later asking if I could send the pay stubs from my jobs to be sent to the finance company (which I left copies of all pay stubs and W-2's with them to be sent to the company). She gives me the e-mail, I sent them the same day. She called me the next day claiming she never received them, so I sent them again. Never heard anything, so I thought they were received. On April 4, the day before our temp tag was to expire, I contacted them about our permanent tag, and Barbara told me that it had not come in yet, I also asked about the pay stubs and she said "If they didn't contact you about them, then they got them." Whew! Lie #5...
On April 10th, I received a call saying there were finance issues due to missing documents, so I re-sent all documents that had been asked for. They then told me I had to bring my car in for a "routine inspection." I was a little sketchy because I have purchased cars from dealerships before and they never once had me bring the cars in for inspections. I told them that I would have to call them to let them know what my work schedule looked like. I called back three times a day for a week and a half straight. Every time I called either no one answered and I would leave a message or the person (Barbara) was not in the office. She would then call knowing that I was at work and kept claiming that I never answered my phone, yet when I would return the call, she would either not answer or not be there (yet again). After a couple of weeks of back and forth phone tag with no luck, on May 3rd at 1am, they came and repossessed my car. They claimed that we were delinquent on a payment (in which we were never notified of) and that our financing never went through. I called to request my down payment back, I was insulted, rudely spoken to, and hung up on. They now will not answer the phone when I call. read more
