Communication was poor - we waited for almost an 2 hours and then realized our vehicle was out of…read moreservice for some time. Service person said "sorry, we are so busy." Will not go back or recommend.

In my previous review of this business I was very pleased with the help they provided even though I…read morewas driving a competitors truck (which had a blowout tire). Based on that experience I said when I was in the market for a new vehicle I would give them an opportunity. I had several choices on a new vehicle and narrowed it down to Toyota Tundra or GMC Sierra. Today, I signed the papers on the new GMC. I'm impressed with the overall quality of the truck and I made the right decision for myself and my family. If I had not had an issue with my truck having a blowout in front of this dealership I would've never even thought of a GMC. Katie Wilkins made this deal about as easy as a deal can be. Zero pressure & kept me fully informed on the make ready process.

Fantastic experience at Denton Honda made purchasing a new vehicle easy and stress free. Josias…read moreBusa was easy to work with, and he fought hard to get me a great value on my trade-in and the best price possible on my CRV Hybrid. Would highly recommend this dealership and Josias Busa A+++ all around.

We purchased a used vehicle from Drew Gibson at Honda of Denton. He was a wonderful…read moreYoung man, did a great job assisting us with our purchase. I highly recommend Drew, and the team at Honda of Denton, for integrity and courtesy.

Great experience buying my new to me truck. Traded in my f250 and received a fair offer. Paul…read moreRagland was my salesperson and made the process so stress free. Jimmy, the finance director was awesome and very honest. They both explained everything in depth and answered all my questions honestly. Truck looked great when I picked it up. Thank you for the smooth transaction.

Do not bring your vehicle here for service!…read more Brought it in for a CEL that was covered under warranty. I dropped it off on Friday 1/2. They didn't even begin to diagnose the vehicle until 1/6 (it turned out to be a problem with the coolant system). During those several days I tried to check in with the service advisors to see any progress as I hadn't heard a thing. No matter how many times I called no one would answer the phone. I ended up having to drive to the dealership multiple times to get any updates. After a series of poor communication through the week, the vehicle was finally ready to be picked up Saturday 1/10. Well not even 3 hours after getting it back, the check engine light came back on. The dealer was closed by then until Monday so I did some work of my own to diagnose the problem. The "technicians" didn't bleed the coolant lines of air after they filled it back up. So my jeep was running very low on coolant. I brought the jeep back to them on Monday 1/12 first thing in the morning. They confirmed there was air in the lines, they bleed the lines of air and filled it back up and returned it to me. Well later that very same day, I turn off the jeep and it just completely dies. No lights on dash or anything. The battery was toast, so I called them back. They said the technicians didn't touch the battery and there was no way I can prove they caused the battery to die. I was on my own with replacing it. Sure it could've been coincidence that the battery died on its own, but based on past incompetence it doesn't look good on them. Overall horrible service, bad to nonexistent communication, and incompetence in the techs that caused multiple issues where I had to bring my jeep back to them to fix

It's been a little over one week since I got my new 2021 Venue from Eckert and I felt compelled to…read moreleave this review after receiving a very thoughtful follow up call this afternoon from John Wester. John was the key associate who assisted me throughout the process and he is absolutely fantastic to work with. He walked me through the experience (all "new" for me) and put an incredible amount of care into ensuring I had a positive experience. My interactions with the owner and other team members have also been great. I'm hoping to maintain a relationship with this dealership for many years to come and highly recommend them if you are looking for a new vehicle.

Our car's sunroof randomly shattered in our garage while off and parked. A quick search explained…read morethat this is a known defect and the company extended the warranty by 5 years because of it. The service person on the phone was extremely clueless and unhelpful. When we took in our car for the warranty claim, they explained we were just out of the coverage period and could not help. I contacted corporate for a good will extension and they were very willing to help. HOWEVER, this dealership not only lied to corporate claiming this was cause by impact despite photo evidence, but they were completely unresponsive. I am going to report them to the BBB!!!! Very shady business. TAKE YOUR BUSINESS ELSEWHERE, they only care about lining their pockets.

I have mixed feelings about this place and my honest review and feedback on how they can do better…read moreand what I did like. I was doing my research on the Toyota Crown and 2 years ago when I wanted to replace my Ford Taurus, I wanted to get one, but unfortunately I did not have the cash to get one so I settled with a Hyundai Sonata Hybrid as the Taurus was 150K. I saw that Toyota of Denton has a lot of Crowns in stock and it was the color I really wanted and one day I was curious of clicking on getting today's price. I also saw an old friend of mine worked there, Jack Mitchell. The price ended up being $2000 dollars off extra, so I ended up getting the car $6121 dollars off MSRP. Beware of the $2000 dollar off is a catch is you have to finance through them and not immediate. The person contacted me and wanted to know when I can come in and setup the appointment. I asked for Jack Mitchell and since Wednesday was his day off, he gave me a call early in the morning the following day. I setup an appointment with him on Friday. Unfortunately, Friday was really hectic and I could not get off of work until 4:30pm and I informed the dealership I will be arriving around 5:30pm. We finally arrived and Jack did recognized me as he was telling a story about how his in laws had 12 kids and one of them to get a boy and my wife finally intervened and asked if he remembered me and he did. We took a test drive and Jack told us about the car and some of the cool features. It was night time and we took the car around the block and it was not too bad. I thought the car drove okay, but I knew this was the car I really wanted based on the reviews. We came back to the office and the part I really dislike the most of is coming to a deal. The out the door price was the same. I had to mention about the $2000 off of today's price as they forgot to include that. Jack told me we had to finance through them to get the discount which I was okay and I was okay with out the door price as I knew Toyota of Denton offered the best price. I probably could have gone to other businesses and see if they can beat it, but since I knew Jack I wanted to do business with them. Next was the trade in and what they can offer us which is the tough part as I did my research of what other auto dealers were willing to pay for the car. The first one they offered me was $13,684 dollars and $15,000 trade in credit and I said well I was looking at other websites and they were willing to offer me $19600 to $20K for my car and we were way off with the trade in. Jack talked to his manager and they gave me $17000 for the car and $18000 for the trade in value so the total cost with taxes was $32,388.87 I wanted to push my luck and said if you can get the price to $31,999.99 you got yourself a deal. Then, they came back and only gave me the 0.87 off more and then we could not come to an agreement. Jack said why don't you see if you can sell your car for the price you are looking for and the out the door price will still be the same. I ended up selling my car somewhere else and took an Uber to the dealership and Jack met up with me. We went over the paperwork like credit and went byquickly. I had to wait 30 minutes for the finance guy. The finance guy went over all of the warranties and tried to do some scare tactics about tires deflating, try to get me to pay for future maintenance and theft insurance, but I declined them all. He was not pushy at all and found him humorous. The next step was getting the Toyota app setup and they were detailing my car and said it would be done in 30 minutes. I waited an hour and I finally said something like to ask what is happening as I really wanted to get out of there. The lady that was helping me out named Simone, I am not so sure she really liked her job or not as she seemed uninspired. She did not say anything to me or ask me how is everything. Anyways I found out the car was sitting there for 30 minutes. She setup my app and just took my phone and did her thing, there usually there is someone to guide you and give you instructions, but she just wanted to do her thing and get out of there. She said she did not want to install in the license plate as there was a holder, so she told me go to the service department and have it installed instead of her just taking the car and driving it there. Jack saw me leaving with the car and then he gave me instructions on how to setup the car and the features which was nice for 20 minutes. He asked me if I had any questions and I said no and I thanked him and took my car to the service department. They were fast with the installation and it was only 20 minutes. There is a follow up call with either the manager or the car sales person, but I did not not. I tried to contact them to see if the car owner manual comes with the car, but I did not get a response. Jack was great, finance was good, but rest was meh.

Not the best communication tbh. Two hours for oil change. Not happy it took so long even if it was…read morea "special" oils change, tire rotation, wiper blade, cabin filter, and multi point inspection.

I just bought my first car and it was the most AMAZING experience!! Matt and Xavier made the…read moreprocess seamless and very enjoyable. The service was fantastic and I will be using this dealership for everything from now on!!

Mr. Xavier P. Exceeded all our expectations! His honest and warm demeanor made our truck buying…read moreexperience AMAZING!

Excellent customer service, nice waiting room with snacks while you wait. Schedule your appointment…read moreahead of time, it reduces the amount of time you have to wait. Very accommodating.

Will Lewis, General Sales Manager at James Wood Cadillac ... and all that support him are nothing…read moreshort of SUPERSTARS!!!! I wish I could rate Will a 1000. I bought a new Cadillac from James Wood a few months back. I was having a supply chain order issue from Cadillac, trying to get parts for a repair. Will Davis stood by me the entire time, made sure I was not without a car to drive and I honestly felt like he cared, along with my sales person Rossie Sewell and the service manager, Brandon. My car is back with me, running better than ever. Love Love that I bought from James Wood Cadillac ! Feel confident that if you go there for your vehicle needs, you will be taken care of !! Thanks again Will (and Brandon and Rossie). You guys rock!

Our salesman Jackson is by far the best and sweetest guy ever! He is amazing at his job took care…read moreof us in a timely manner and explained everything about our brand new 2026 Nissan Platinum Armada that we purchased! Jackson got me everything I wanted and then some and all the people there were very helpful thru our whole process! We will definitely be back to purchase any vehicles from here in the future with Jackson Morin! Thank you all for our great experience!

We have brought 3 cars from here, sadly it will be our last. We always bought the maintenance plan…read morewith them for our oil changes etc. a few months ago we took our Murano in and the next month LITERALLY all of the fluids were empty from the vehicle for washer to steering! When we called and asked to speak To the manager, no one called us back. DO NOT BUY A CAR FROM HERE OR USE THE SERVICE DEPARTMENT

RUN AND RUN FAST. I…read morereceived a written quote through TrueCar Auto App. Once I typed in what I wanted. I called Tom Clark dealership because they had one of the better offers and they were close by and I told them about the quote. Everything was going well then they send me over the quote from their finance manager after I agreed to let them run my credit. They sent me numbers $4,900 higher than the quote. I told them I'd come up but was only willing to pay the original quoted price. Patrick Richardson the salesperson told me "we can't do that" Total bait and switch. Then I went up to talk to a manager David (forgot last name) he proceeds to tell me he'll honor the price but TT&L would be added on. $3,000 more than quoted price. When the offer clearly states taxes and fees included! I talked to my attorney already and we'll be proceeding with a law suit. Total dirt bags Treble Damages

Called carvana to make sure I had all the paperwork in order before I drove 4 hours to sell my car…read more Two people from the call center said I had everything. I get here "oh we can't buy your car, sometimes the people in the call center don't know" THEN WHY EVEN LET THEM GIVE US THAT INFO! All bullshit

This place runs like a well oiled machine! Apparently they were short handed last night but…read moreeveryone was buzzing around with a sense of purpose and getting stuff done! I had a vehicle transferred from Tulsa, OK to this store since it was closest to my house. It is smaller than most the other CarMax locations that I have been to but all the people were super nice and helpful! Beyond the statement that I would buy from here again I just about refuse to buy a used car from anywhere other than CarMax if I can help it.