Fantastic experience at Denton Honda made purchasing a new vehicle easy and stress free. Josias…read moreBusa was easy to work with, and he fought hard to get me a great value on my trade-in and the best price possible on my CRV Hybrid. Would highly recommend this dealership and Josias Busa A+++ all around.

We purchased a used vehicle from Drew Gibson at Honda of Denton. He was a wonderful…read moreYoung man, did a great job assisting us with our purchase. I highly recommend Drew, and the team at Honda of Denton, for integrity and courtesy.

Great experience buying my new to me truck. Traded in my f250 and received a fair offer. Paul…read moreRagland was my salesperson and made the process so stress free. Jimmy, the finance director was awesome and very honest. They both explained everything in depth and answered all my questions honestly. Truck looked great when I picked it up. Thank you for the smooth transaction.

This place sucks! It used to be good and went down hill quickly. Bought multiple vehicles here and…read morealways came here for service. Never again. HARLEY my service advisor has no communication skills. I tried calling multiple times and texting her service number and I got no response to my questions. I called and asked for pricing and was told they had a $59.95 oil change special. I asked how long it would take to get an oil change today if I come in at 1pm and was told it should be about 30 to 45 minutes. (Normal timing) I got there and the price was different, asked about the special and was told there isn't one. I told her I had just spoken to someone that told me they had a special. She seemed annoyed that they told me they had a special. (That that was a call center who told me about the special and that they shouldn't be doing that). Then she proceed to try to upsell me an oil change package. When I asked questions about the package she had no answers to my basic questions regarding the package. IT TOOK THEM 3 HOURS to do a basic oil change. I have friends that express similar concerns with they took their vehicles in for service.

It's been a little over one week since I got my new 2021 Venue from Eckert and I felt compelled to…read moreleave this review after receiving a very thoughtful follow up call this afternoon from John Wester. John was the key associate who assisted me throughout the process and he is absolutely fantastic to work with. He walked me through the experience (all "new" for me) and put an incredible amount of care into ensuring I had a positive experience. My interactions with the owner and other team members have also been great. I'm hoping to maintain a relationship with this dealership for many years to come and highly recommend them if you are looking for a new vehicle.

Got a 2022 Volkswagen Atlas from this place. After a week the car battery died. I called the sales…read moreguy Max who sold me the car and seemed to be a reasonable person and explained about the battery died and asked what about the 125 points inspection which they claimed at the time of the sale . He said he will call me back right away BUT he never called back. Stay away from this dealership . Went to Volkswagen dealership and paid $580 for battery replacement. For Now battery died. God knows what else is coming my way

I recently brought in my Tundra for service at Toyota of Denton. I was met at the service bay with…read morecourtesy. As the repair could take several days, I was provided a loaner vehicle and met the service manager Tim Dorweiler. Tim was fantastic. He was knowledgeable and helpful as well as professional. As a service manager has to deal with multiple priorities and clients, Tim always made me feel like I was the priority. I also witnessed Tim bounce back and forth helping customers- He treated each one with respect and worked to solve their problems. The staff was reflected in Tim's leadership style. In talking with Tim, I learned he had been the service manager for many years. Longevity is a good indicator of an employee's reliability, commitment, and stability. While the service area environment was busy; it had a feeling of calm, friendly and everyone seemed to feel their needs were being met. I was happy and confident with the work done on my truck, as well as the service I was given. I would highly recommend Toyota of Denton's service department.

I purchased a brand new 2026 RAV4 XLE Premium Hybrid here and paid 100% cash. While the car's…read moreshorter length compared to the 2026 Honda CR-V is exactly what I wanted, the dealership experience was an absolute failure from the top down. The lack of transparency started before I even arrived. I texted Manager Alex King in the morning to confirm my arrival time. He told me it was 'perfect' and that Reece would help me, completely hiding the fact that he wouldn't even be in the building. When I arrived at noon and asked to introduce myself to Alex--since we had done all our communicating via text--I was finally told Alex wasn't even there. I used Toyota's official SmartPath online ordering method to buy this vehicle. However, when I arrived, the VIN on my SmartPath online order sheet did not match the physical car paperwork given to me at the dealership. My salesperson, Reece Casteel, was completely untrained on how to explain this mismatch. He gave a highly confusing explanation about 'temporary factory VINs' vs 'dealer-assigned VINs' and had to get a manager to correct him just to verify it was the same car. If Toyota is going to push SmartPath online ordering, they need to ensure the factory VIN matches the dealer VIN, or at least train their staff to explain it properly instead of confusing customers. Reece then completely rushed the delivery process, skipping the basic vehicle walkthrough and leaving me with no idea how to operate any of the car's safety amenities. The timeline games continued with my vehicle's arrival. I was initially told the car would not arrive until tomorrow. The exact moment I showed them a physical cashier's check for the full amount and maxed out my credit card to get my reward points, the timeline magically changed and I was told the car was suddenly ready on the lot. Because I didn't take a loan, a separate manager took my check into the back and came out to interrogate me about whether the money was financed through my own bank, desperately trying to find a way to flip me into a dealership loan. When they realized it was 100% personal cash out of my checking account, Finance Manager Ronald Jackson became incredibly aggressive and pushy, trying to force unwanted extra services and warranties onto my bill to make up for their lost finance profit and credit card processing fees. To top it off, the vehicle was packed with $1,737 in unrequested distributor add-ons (crossbars, organizers, etc.). When I contacted Alex King within 24 hours--with only 20 miles on the odometer--to utilize their 3-day exchange policy, he completely refused to assist. He made excuses that a swap was impossible unless the exact vehicle was already sitting on his lot, hiding behind the excuse that 2026 models are hard to find. He didn't make a single effort to call neighboring Toyota dealerships to initiate a standard dealer trade to satisfy a cash customer. This dealership completely abandons you the exact second they have your cash. Avoid Reece Casteel, Ronald Jackson, and Alex King. Go to Honda or a different Toyota dealer instead.

I requested a certain type of truck from Xavier. He told me not to worry about it because he would…read morefind it. It only took him less than a day! Here I am with my dream truck. Thank you Xavier for providing the best experience each time we meet up for a deal. If you're looking for your ideal vehicle don't hesitate and reach out to him.

I don't usually leave reviews, but after multiple experiences with this dealership's service…read moredepartment, I feel obligated to warn others. A few months ago, I brought my 2022 Raptor in for The Works service package. After getting home, I noticed part of my splash shield had been left off during the oil change. I called the dealership, and they asked me to come back. When I arrived, they couldn't locate the missing piece and told me they would order a replacement. A few days later, they called to let me know the part had arrived. I told them I wouldn't be able to bring the truck back for a few days, and when I finally did, I explained the entire situation to the service advisor. He seemed confused at first, but eventually told me he had figured everything out and that they'd take care of it. I waited in the lobby for two hours. When the advisor came to get me, he said my truck was ready. Given my previous experience, I decided to verify the repair before leaving. To my surprise, the splash shield was still missing. I had just spent two hours waiting for absolutely nothing to be done, yet I was told the repair had been completed. That completely destroyed my confidence in the service department. Fast forward to today. I had no choice but to return for another The Works service since there aren't many Ford dealerships in my area. Before handing over my keys, I explained what had happened during my previous visit and emphasized that I simply wanted the work done correctly. The service advisor assured me everything would be handled properly. A few hours later, I received a call informing me that the technician had forgotten to put my wheel lock key back in my truck. At this point, it's no longer an isolated mistake, it's a pattern of carelessness and a lack of quality control. When customers are paying to have their vehicles serviced, they should be able to trust that basic procedures are followed and that their vehicle is returned complete. The service advisors have generally been polite, but the repeated mistakes and apparent lack of oversight reflect poorly on the leadership of the service department. Based on my experiences, management needs to take a much more active role in ensuring work is completed correctly before vehicles are returned to customers.

Excellent customer service, nice waiting room with snacks while you wait. Schedule your appointment…read moreahead of time, it reduces the amount of time you have to wait. Very accommodating.

Will Lewis, General Sales Manager at James Wood Cadillac ... and all that support him are nothing…read moreshort of SUPERSTARS!!!! I wish I could rate Will a 1000. I bought a new Cadillac from James Wood a few months back. I was having a supply chain order issue from Cadillac, trying to get parts for a repair. Will Davis stood by me the entire time, made sure I was not without a car to drive and I honestly felt like he cared, along with my sales person Rossie Sewell and the service manager, Brandon. My car is back with me, running better than ever. Love Love that I bought from James Wood Cadillac ! Feel confident that if you go there for your vehicle needs, you will be taken care of !! Thanks again Will (and Brandon and Rossie). You guys rock!

Elba and Kendrick were very responsive and attentive when I was looking to buy a car. The staff…read morehere is very helpful

Do not take your car here to be worked on unless you can let it sit for at least a week with no…read moreloaner and don't care for timely information or call backs. Otherwise this is the place for you! They have absolutely no customer service!!! If I could give them a zero star rating for service, I would!

RUN AND RUN FAST. I…read morereceived a written quote through TrueCar Auto App. Once I typed in what I wanted. I called Tom Clark dealership because they had one of the better offers and they were close by and I told them about the quote. Everything was going well then they send me over the quote from their finance manager after I agreed to let them run my credit. They sent me numbers $4,900 higher than the quote. I told them I'd come up but was only willing to pay the original quoted price. Patrick Richardson the salesperson told me "we can't do that" Total bait and switch. Then I went up to talk to a manager David (forgot last name) he proceeds to tell me he'll honor the price but TT&L would be added on. $3,000 more than quoted price. When the offer clearly states taxes and fees included! I talked to my attorney already and we'll be proceeding with a law suit. Total dirt bags Treble Damages

Appointments don't mean jack shit here. There service department sucks. All I wanted to get an oil…read morechange.