The VE dealership crashed my car so they sent it here to get fixed. It took almost 3 months to fix my car and it wasn't done right so I had to take it back. I was told to drop it off Wednesday and it would be ready the next day. But now I'm being told I'll get an update on it Monday. I need my car back? Why do I have to be car less because they didn't fix it correctly to start with read more

If only I had the time to write it all. This place doesn't care about your vehicle or you as a customer. That's clear at every level all the way up to the manager. First issue occurred with a non oem engine component that I didn't want on my performance car. I wanted to pay the difference to upgrade. I let them know this. I let them know it was on back order. They didn't seem to have an issue. Some 10 days later they said they were going to start assembling. I asked about that part. They said they wouldn't wait for it to arrive and never ordered it. Had they said it was an issue an alternative could have been established. In the moment I asked about overnighting a different part. Although it would let me order the other part and overnight it. They said it couldn't be done. At that point I gave up because they clearly didn't care. A few days later I contacted the manager. He was very rude and unprofessional and made the same excuses I had already been told. The excuses that didn't add up. Then he all but hung up on me. The car then wasn't "completed" for 23 days. That's not enough time to figure out alternative options though. I say "completed" because when they said that I had it go to a mechanic. Only then did they bother to send me pictures of the "completed" car. After viewing the photos I could see pieces beyond the grill not fully painted. Reflectors that were the wrong color. The grill was the aftermarket one that was on before the accident but when ordering it you get several pieces to put it on in different styles. They had pictures of how the car should have looked from the very beginning. I was specific about how to do the grill. And it was done the exact opposite. I told them of all of this. They claimed it was then done 3 days after it came back from mechanic. I drove 4 hours to get it. Paint still wasn't corrected and the Audi Quattro lettering wasn't on the grill. Multiple times I was told the grill came with "weird letters" "don't know how it's supposed to go" "don't know how to do it". This body shop shares a parking lot with an Audi dealership...... it literally takes 30 seconds to walk door to door. And apparently there isn't internet in Spokane either? At that point I also noticed that the clear bra wasn't replaced on my bumper. I was then told it never had one. So apparently they put clear bras on fenders and hoods (my fenders and hood wasn't damaged) but not bumpers anymore? The car never had another front end accident in its past. I took possession because I drove all the way there. And had clear impression of what the shop was long before this point. The icing on the cake was on my drive home. First finding the uroplate mount I told them didn't belong on the grill in my back seat not the trunk like I asked. Sheet metal screws pressing ever so nicely into my leather and alcantara seats. Next thing I notice is what I can only guess is a clear coat overspray all over my windshield that wasn't before. I'm not sure why it would have overspray because the only thing that should have been near a paint booth is the bumper before assembly. I haven't been able to get that off yet. And then I notice the owl that was on my dash missing. An owl that symbolizes my daughter that died 4 years ago, almost to the day I picked up the car. I check the photos I was sent of the "completed car" and it was still on the dash then. But no longer is it in the car anywhere. When I get it home I tint the reflectors and notice that visually one is there. But you press on it and it scoots inside the bumper. I put the Quattro lettering on that a professional body shop doesn't recognize or know how to do it. I attempt to clean the window with rubbing alcohol and still no luck. This shop doesn't care about anything other than getting cars through the doors as quick as possible and taking advantage of people regardless of then knowing or not. There isn't a low enough score I could give them. Never will I bring anything to them under any circumstances again. They cost business for the service departments next to them because if I'm ever so unlucky to need a body shop again. It will go to another city with an Audi dealership. And the Audi dealership was fantastic. This experience was so bad it made me dislike the car I loved. To the point we almost bought a different car from Audi when we were there. Oh and there is a spot missing paint on the front of the bumper. Hope this helps and hope this shop reads it although they've already made it clear they don't care. read more

After a front end collision in December of last year my ONLY vehicle was taken to this repair shop as they assured me that they could work on my vehicle. After painful 4 months of my vehicle being in this particular shop it was released to me with more issues than it had prior to entering the shop. When I contacted the service department about the issues I was facing they stated it couldn't be a result of their work. Not only was my accident in dead of winter only to be returned to me without AC, heat and defrost; my passenger front door will no longer respond to touch to lock or unlock the car; and my shift knob on more than one occasion will not pop out to shift the car into gear. Now I'm faced with placing a claim on my own insurance to remedy these items even though the original accident I was deemed not at fault. Which will leave me carless for however long this time to actually be repaired properly like it should of before it was even released back to me & while I was in possession of a rental car from the at fault parties insurance. This whole process is a continuous nightmare. Why did this company run a diagnosis on my vehicle before they said I could pick it up they had ample amount of time to get this right the FIRST time, 4 months to be exact. read more

I went there to get a "Free" estimate after a lady ran into me. The soonest opening for the estimate was 3 weeks out. I had the appointment with Brandon but he wasn't there that day. Another gentleman came out that was familiar with my needs. He already had reviewed Brandon's notes about the insurance company that would be handling the collision work. I explained that Progressive insurance company would be handling the repairs. He told me that they don't do estimates for that company. I asked him WHY I needed to wait 3 weeks and drive all the way down there to be told the don't to estimates for Progressive, but he just blew me off. What a waste of time and gas. What a bunch of losers. That's the last time they see me. read more

These guys did some work for me after a fender bender. Work was fast and quality but where they really excelled was that 6 months later they looked at my bumper again and did a quick free fix for me for something unrelated to my accident. Then they even polished off some paint for me from a different accident because they could do it quickly for me while I was there. No charge. I was so appreciative! The service man was so friendly and respectful too. I will definitely return here for other needs. read more

Dave was outstanding!!!! I was in tears after the parts guys sold me a part and completely blew me off. I was on hold after 3 transfers for 25 minutes. Thank you Dave and the front desk lady(so sorry can't remember name) for being kind and giving great customer service!!! read more

Go see Mikey. He's the best. I had 2 separate collisions repaired under 4 different insurances and he kept everything well organized and billed to the right folks. read more

This group went above and beyond, not only did they do a great job fixing my car in a timely fashion. They also cleaned and vacuumed it, also made sure air was in my tires and helped figure out a rattling noise and fixed for free. Defiantly impressed. read more

Great at customer service and body repair. Kept us apprised at where they were in the process and finished on time. Will recommend them to anyone as we were completely satisfied. Thanks so much read more

Best service and best job. Attention to detail. Always kept me informed how progress was going.

It took a while to get my car in, but I'm so glad I waited. I gad some damage to the rear side of my car from an accident. I took it in, was given an accurate date to expect it to be done. They called me with updates. They were done a day early and it came out perfect. I seriously can't tell that it was ever in an accident. I highly recommend them! read more

On 4/3/17, I was rear ended on Sprague Ave. While I was not at fault, I was required to choose AutoNation Collision Center as they were verified to work with Farmer's Insurance, which is the insurance company of the person who was at fault. I met Greg for consultation and showed him everything that happened including how the impact caused the interior door handle to come loose. He refused to fix that at the time because he believed it was unrelated...even though it happened in the accident. I brushed off fixing the door handle as I was just grateful to have the rest of my car repaired. They were unable to get me in for repair until 4/25 and were expected to complete repairs by 4/28. I asked if they could do an oil change and change my wipers, since those are services they offer. I was obviously willing to pay extra, but they were unwilling help. I guess they weren't wanting my business. That's okay, I can take care of these errands somewhere where my money is appreciated. I work in Post Falls, CDA, and Sandpoint, and they were unwilling to compromise with a rental car due to my age. I was forced to carpool all week, whatever fine, at least my car would be fixed. On 4/28, when I picked up my car, it smelled so bad, but I was happy as I thought my car was fixed. (Read full review on Facebook) read more

They detailed our car perfectly and it's like driving a new one. They got us right in and were very timely. Can't say enough good things about these guys. read more