After my review the manger contacted me and did what they could to help. We received a second FOB and their apologies. Granted we had to spend a day driving up and getting this done and still also have to go to the DMV to get the correct plates. Our issues appear to be caused by the finance manger we felt with and not the leadership as a whole. I think they took our situation seriously and we appreciate that. read more

I had a great experience with AutoNation. I initially spoke with Ron, the sales manager, who was very friendly and was happy to hear what I needed. He put me together with my salesperson Dylan, and while I came prepared and knowledgeable in what I was buying, Dylan was sure to find some info that I didn't already have and I appreciated that he didn't try to oversell me on anything. The standard offers were laid out but he accepted that I knew what I wanted. In the finance office I dealt with Josh who was very personable and we had a great time exploring our shared musical interests which really helped the mundane process of the 175 signature blocks. I'm absolutely positive that everyone there met me with a smile and nobody was afraid to stop and have a conversation with me about the music we were listening to while I waited. It was just a really friendly, fantastic overall experience for me. read more

Can't say I've bought a vehicle here, but that's exactly why they deserve a 1 Star. One of the sales associates, Ariel was lovely super friendly fly and easy to work with. As for the middle age, bald finance advisor single handily lost a $50K sale. I understand that you don't want to budge on a Priceline of a vehicle but you need to make the customer feel a little in control and when I asked "can you throw in 3 or 4 free oil changes?" And your response is..."ahhh well I'll have to run the price on that and see". Really? You lost the sale of a $50K dollar car that's been sitting on your lot for over 100 days over a few $90 oil changes?? Drove right over to Koons and bought a brand new Yukon and could t be happier we walked out of AutoNation. read more

My car has some kind of issue in which 3 mechanics all said to take it to the dealer. So I did. Hannibal was so amazing. He did a diagnostic and tried to find the problem but couldn't. After I took my car the problem happened and I called them. Hannibal, personally, came out to check my car, to jump it and follow me back to the dealer. Turned out when I had a new battery put in they never tightened all the wires. So far it's running great. I would definitely come back just for his help. read more

Hubby needed something reliable so we came here. Which I might say was good. As soon as we walked in two gentlemen greeted us, and we were paired with Ron as our sales rep. Hubby had a plan and Ron helped us, but was able to make our plan go better. Ron was nothing but amazing throughout the process. Instead of a used car, we ended up with something new. He was truly a gem. We were reassured and offered water or coffee while waiting. The whole process went smoothly. Once everything was complete, they took the car off the showroom and had it detailed. Then dropped my car, Chevy Cruze for an oil change. Each and every staff made you feel like family. read more

AutoNation Chevrolet Timonium - Hubby looking for another card - Car Dealers Near Me - Timonium, Maryland

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I can not say enough about this dealership. Aileen is the General Manager and she is awesome. My son bought his first car at this dealership last evening and the time spent to get this deal done was so ideal for a first time car buyer. The salesman, Troy, was fanastic as well, during the test drive and answered all questions thoroughly. Doug, in finance, explained all of the warranties and payments so well and was very organized and thorough. All had great personalities! I can't say enough about this dealership and we will return again and refer all friends and family there to buy!!!! Thank you Autonation Timonium!!!!! If there were a 10-star rating available, I would give it! read more

i wish I could give them a negative rating. in my over 50 car purchases in my lifetime this is absolutely the worst dealership I have ever went to. During my 1 week transaction I left my name and number 6 times and was never called back. i left 3 emails with the salesman and finance manager with zero response. paperwork was filled out and full amount was wired. 4 days later they still couldn't find the wire until I gave them the confirmation number. then when I go to pick up the car they tell me it has to be inspected wtf? shouldn't that have been done prior to even being put up for sale. I would NEVER tell anyone to go to this dealership, Never. still here 3 1/2 hours just to pick up a dang car that's paid for in full. read more

If NO stars were possible, that is exactly what they would get. First, my son (who has Aspergers) was quoted an $800 price to fix his Cruze. A couple weeks later (now) it jumped to $3,000. Then today, my 81 year old mother went to take him to pick up his car, which he chose not to get fixed at AutoNation because he was being gauged. Whoever this "Jody" jackass is completely belittled and degraded while yelling at my mother when she questioned why the price suddenly went up. AutoNation should be lucky if we do not file an elder abuse case against them because of "Jody" behavior. We may still do so. Do ***NOT*** use this business for anything. Ever. read more

Beyond unimpressive. I mean, it's not their fault that I killed my car, but you sent me a quote over email when I inquired about selling it. If I follow up with you, repeatedly, day after day after day, talking to the owner, calling the store, waiting around for somebody to show up and inspect my car, and nothing ever happens? You're supposed to be interested. Stop jerking me around. Defecate or vacate the commode. read more

I just had the same bad experience reported by others to the lack of respect to possibly buyer in this dealer. They just care about how fast they can get money in. I was in the middle of conversations and negotiations (credit ran and approved) to get a lower finance rate when suddenly, and with an agreement to move forward, they communicated to me (after calling, emailing and texting in multiple occasions) that the car was sold to someone else three days ago (meaning they were making negotiations with me) in a car already sold. They are not trust worthy and gave no respect to customers in middle of negotiations of a $77,000 dollar car. They are far from providing a great buying experience and will not recommend this dealer to anyone. Go somewhere else where clients are treated with respect and you can trust on what they are saying to you. read more

I purchased a vehicle here yesterday (10/9) and received amazing service. I was unprepared on what car I wanted and feared being taken advantage of and being overwhelmed. Not only was I provided with the space to peruse, the first thing anyone who worked here asked me was if I needed any water or coffee. This level of care continued throughout the 3 hours I was there. When I asked questions about vehicles, I was given honest and informed answers. These professionals treated me as a human being and not as dollar signs. I was treated like family. Even the relationship between the staff was remarkable. They took care of each other and respected each other within their departments. The General Manager even came over to check on us and her employees to offer her assistance. Seeing upper management on the floor, helping the bottom line, not letting ego or arrogance prevent her team from their success is so rare. This level of collaboration is the reason my experience was so fluid and stress free. I'm so thankful to have had this experience. Aileen McDade, James Bice, John Kennedy and the gentleman who handled financing all need the recognition from Corporate read more

Online, you're able to reserve a car for 72 hours. In fact, their website states, "We'll hold onto this vehicle for 72 hours so no one else can claim it but you." I found a car I liked, I reserved it and scheduled an appointment for Saturday. I received an email confirming my reservation of the vehicle, and that I had until Sunday until that reservation expired. Then, I receive an email saying the car has been sold. When I asked how that could be, as I reserved it, I was told I needed to speak with Jerry, the used vehicle sales manager. How Jerry works in customer service I have no idea. He is the archetypical used car salesman. He refused to explain their reservation policy. When I couldn't think of the car model immediately (sorry, I have a traumatic brain injury and finding words is extremely difficult), he cut me off and told me he didn't have time for this. When I asked him to wait a moment, so I could pull up my email and get him the information, I was again told he had no time for "this." Honestly, after his treatment of me, I will never shop at AutoNation, and I can assure you I'll tell every person I know that this place is shady AF, and cares not about their promises to their customers. read more

The salesman was very accommodating; however I put large enough sum as a deposit. The financing could have been better. I had the car refinanced afterward at a better rate. read more

The service department is horrible! Jodi is the most condescending, liar, and Rudest human I've ever had the displeasure to deal with! I bought my car a few weeks ago, and was assured (In writing) that they would cover it through Volvo.... They sent me around on a wild goose chase over Three-sear appointments, just waisting my time and talking in circles! Finally they gave me another written assurance that they would cover my deductible.... As I wait for my car at Volvo, he's not returning their calls, accused me of going to wrong person(inside rep) *Its Koons not independent contractors?! Also, the problem they passed onto me isn't covered by waranty. How did it pass inspection? I paid a lot for this car! I deserve good serviceWhen I asked to speak to his general Mmanager, He told me "have a nice day"! Then hung up! read more

Bought my first car ever at AutoNation Chevy Timonium! Found a 2015 Veloster online, received a call from Eric who helped me through the entire process. I had lots of questions and he was able to dumb it down for me, which I appreciated lol. He also periodically calls/texts to check in and is always available with any questions I have. He's extremely helpful and easy to talk to! Great buying experience I did run into some issues with my window and set up an appointment with Courtney who has also been wonderful to work with! Easy to contact, easy to talk to, was able to schedule right away. Overall fantastic. Love them read more

I would not take my vehicle here for service ever again. I have had my car for seven years now, and after my "service," I noticed that my vehicle was shaking. The only other time I had this item was when my oil cap was not put back on after service. I decided to change my oil, and it was low and was changed as it should have been. I ended up getting a qt of oil, and my car was fine. I have called probably 4-5 times to reach a manager, and no one has gotten back to me. read more

On Sat. March 16th 2019. I purchased a 2008 350Z Nissan from AutoNation Chevrolet Timonium 60 East Padonia Road Timonium, MD 21093 A guy name "Allen Burrill" -Ecommerce Manager -burrilla@autonation.com and Clifford Bruck sold me the car. I drove 3hrs from Richmond VA to pick up the Car. On March 19th 2019 "The CHECK ENGINE LIGHT CAME ON". I couldn't get anyone on the phone to help me out. On March 19th. I was still on my 5 days window to return the car with 100% Money back guarantee. They Told me to go get a Diagnostic Check and Just Bring the Car in and the will Fix everything. I was Like Great and Thank you. DIAGNOSTIC TesT REsult 1. CATALYTIC CONVERTER RIGHT REAR BANK 2. O2 SENSOR B1S1 3. SPARK PLUGS 4. GDI INDUCTION SERVICE 5. AIR FILTER 6. PWR STEERING FLUSH 7. TRANSMISSION FLUSH 8. SYNTHETIC TRANS FLD I have been in constant contact with the Dealership to get the Car registered. On April 11th I finally got the time off to drive 3 hrs from Richmond VA to MD. They changed their story and told me they will not fix the car. Wan DraL Tue, Mar 19, 7:21 PM to BurrillA Hi. The check engine light came in in the car. I can't get anyone on the phone to help me. Lok2 Bruck, Clifford 2:25 PM (50 minutes ago) to me, Allen The issues you have had since your purchase are not covered by the Maryland State Inspection. Clifford Bruck New and Used Sales AutoNation Chevrolet read more

I bought a used car from AutoNationTimonium in January 2019 and had a good experience. I love my Dodge Charger RT and it's my happy place, so it was upsetting when 6 months later it had a suspension knock coming from the front end, and warning lamps flashing. I took the car in, and my car's service was managed by Courtney who worked hard on my behalf to ensure the necessary repairs were made properly. Courtney stayed in constant contact with me throughout the time my car was in the shop, made sure I got maximum value for my warranty, and went Above & Beyond to get me a (free-to-me) rental car while my car was being repaired, so I didn't miss any time at work, or suffer any personal inconvenience. It's natural to feel mistrustful of dealerships, particularly with repairs & service, but I really felt cared for and valued. At the end, having a rather minimum bill, I presented a coupon which was applied, and further reduced my out-of-pocket expense. It's great to have my Baby back, and purring like the happy Beast she is. Thanks, Courtney! read more

I was told when I put downpayment on the car I chose "It's yours. We have your paperwork. You just need to come in at your convenience and sign & pick up or we'll bring it to you." I said "Ok great. I'll come in after the holidays." This was New Year's Eve. We corresponded New Year's day (a Friday) and I said I'd be in the following Mon to pick up. The email reply I rec'd was "Ok." Today I get a text the car was sold. This is AFTER I not only gave my debit card # (thinking the down payment was being taken out), but put the car on my insurance and forwarded the new insurance card. Today I was told that they don't take deposits on used cars and the salesman had not run my debit card. WTF was that charade about? Just tell me I need to come in the same day I put give the down payment or it could be sold. Or do what you say you are going to do and let me pick it up "at my convenience." It was all complete BS. read more

This Autonation Timonium location owns my worst experience, we bought a car from them 4 years ago and when it came time to sell it we thought it was a good idea to use them again, I was so wrong. On December 7 2023 we gave them title/car keys and finance release letter( the car was paid off), they kept saying that they need finance letter for 2 weeks but we went ahead and ordered it again, then they came back saying that new title is needed( it took another month to get it, once title arrived on January 22 2024 they said all look good and we are sending you the check, we waited another week but check never arrived, on January 29 2024 I followed up and no response. On February 1st I left negative review and in about 10 min was told by GM to come pick up the car. I have contacted customer relations and still waiting to hear from them which will probably never happen. Yes now after 2 months we will take the car somewhere else, we lost few $$$ on it by now, but I hope you will loose a lot more. What a nightmare it has been!!!! read more

Jody the Service Lane Manager was impeccable. He was very informative and my vehicle was done in a timely fashion. The facility was very clean in the bay areas as well as the lounge and restrooms. Very pleasant staff. I will definitely go back not only to have a vehicle worked on, but to purchase one as well. read more

I purchased a 2008 Corolla from Clifford Bruck at Autonation. Very smooth purchasing process, no blindsided costs and the price was fair...on the higher end but fairly priced for the above-average condition of the vehicle that I purchase. They will not move on negotiation, but you can always play the waiting game (prices will drop if the inventory has been sitting on the lot for a while, but you run the risk that somebody else buys the car while you're waiting). That said, they do love to push the dealer warranties, so you just have to keep declining every 15 minutes. These guys have some used cars that came from dealer auction (like mine) which unfortunately may come with an incomplete maintenance history. As always with buying an as-is used car, please do your research and get a prepurchase inspection from a trusted mechanic if you are not mechanically inclined. Unfortunately, even with a PPI, your car may still have mechanical problems in the future, especially if it's an older car. Overall, it was as expected when buying a 12 year old car...I've had my car for 6 months now and no major issues aside from changing the serpentine belt myself and replacing the door catches which were worn out from previous owner's use. Aside from that, the car has ran great! read more

Avoid at all costs. Scammers and downright nasty customer service from the body shop. Got 4 refurbed rims put on my 2010 camaro, amongst other things, and apparently handing a car over to a client with 4 different colored rims is acceptable in their book. But wait it gets better, the Monster's Inc. slug that works at the body shop (main lady) was so disrespectful to me and my girlfriend after I returned to the shop to explain my dissatisfaction that she called me after we left with a half assed apology, practically begging me to forgive her. It was honestly the most pathetic thing I've experienced in my life. This lady rolled her eyes and went "UGHHH" when she saw me returning, before I even entered their tiny office area, so loud that I could hear it through the closed, glass door -- then blurts out "what's wrong" before I could even speak. I express my concern and some idiot next to her literally admits how they ordered the wrong colored rims 7 different times (basically saying they know what I'm talking about).. then the Monster's Inc slug starts glaring at the other girl that was admitting to it - so then she starts back pedaling saying some BS about how my rims look different colors depending on the angle and sunlight due to the hypergrey color of my rims. NEWS FLASH.. my rims weren't that color from the factory. So after giving me the runaround on an issue they knowingly, fraudulently lied about - my gf gives them a chance before we go to the insurance adjuster --to which the slug lady said "Go ahead! It's not like they'll come out anyway, they havent come out the past 3 adjustments". So now they're implying that that they milk the insurance companies when they realize an adjuster isnt attentive. What idiots! Was literally about to start a case against this shop and decided its not worth the time. Instead I just tell everyone I know about it -and you should to! And guess what- after twisting their arm for days they finally agree to repaint the rims, but Jason literally denied denied denied the whole time never admitting what happened. I still have no clue how 4 different colored rims got on my car - even worse is that it still looks like crap after the "fixed it". Oh wait, AND they charged my insurance for the followup repair, mind you -for a mistake THEY made. Falls in line with the whole scammer/fraud thing I was saying. I cant imagine how they treat cars under warranty if this is how slimy they were with me when I'm not even under warranty.... read more

Had my car towed to this dealer for a tire repair. One week later and it took me to throw a fit to get it back asked to speak with the service manager no return call. I have a tire policy which I told them about when they received the car. Went to pick it up after they had it for an entire week and they charged me for the tire never ran it through the tire policy at all. I will never take my car back again. I have also.put in a complaint to GM and Cadillac! Stay away from this service department! read more

After dealing with the general mgr Aileen and corporate "customer service??" For weeks, autonation in Florida, customer.relations@autonation.com, you will discover customer satisfaction is low on this poorly run company's list. See all of the low review scores that reflect after the purchase they don't know who you are and they cannot be trusted. Very bad experience at the AutoNation Timonium Chevrolet. read more

Don't waste your time going to this dealership I drove a hour in a half to receive the worst service ever! Sellers are completely not interested in making a sale. Went on a Monday mid day while it was slow and everyone was on there phone just very uninterested. TAKE YOUR BUSINESS ELSE WHERE! read more

Very disappointed. My son and I were looking for a used car for him. We choose to look at a car at this dealership because it was a dealership and not a used car lot. It had a clean car fax and they told us it was in great shape. The car looked perfect but they wouldn't let us take to to our shop (which was understandable since we're from Virginia). They wouldn't negotiate at all, but it was a pretty good price. They did have a 3 day, 250 mile return policy so we purchased the car. We took it to our shop and our mechanic said he wouldn't even touch this vehicle. It had been in a front end collision and had been welded back together. The frame was rusted to the point there were chunks of metal clearly visible and large holes. I called to tell the salesman the issues and that I wanted to return the car. His response was "ok." Ok? That's it? No surprise? No apology? Nothing? Unbelievable. I thought I could trust a dealership of this size, but sadly they are no better than any used car lot. They'll sell a useless car and hope you don't notice it until it's too late. We would not have made it back in within the 250 mile limit and, after being deceived about the car, I was not going to trust them if we had gone over the limit even by a single mile. I had the car towed back to them. This experienced cost us $320 between the inspection and towing, but it saved us thousands. It proved once again never to trust a used car sales person. read more

I wish I could give zero star, THIS PLACE IS A JOKE, I took my Camaro 2016 to collision center to fix a issue but they broke my damn speakers, before I take my car to their shop my speakers were working perfectly fine, once I took it back EVERY DAMN THING in my car was messed up They had charged my insurance over 12,000 and I have no damn idea why. When I drove 65 miles back to the dealership to get this issue fix their manager Jason told me that this problem is from your iPhone. The moment he said I figured that people working there do not have the enough knowledge about their jobs. Now I have to take this headache and go to a different place and pay out of packet to fix a issue where these people had me in. Their staff members are terrible I spoke over the phone with a lady name Jenni, she was screaming at me and telling me that it is not their job to fix this. Just stay away from this place if you don't want any headaches. read more

I had an amazing experience at Autonation and Bettii was great! Such an easy and relaxing experience selling my car. Can't wait to come back and buy a car from them in the future! read more

Don't even buy a bag of pretzels from them. I purchased a BMW from them and two years later it's JUNK, needs a new engine. They sold me the car with an oil leak. When I called the dealership, I was told I should have purchased an extended warranty and an oil leak is an "AS-IS" item. No one knew when JERRY the Used Car Sales Manager, was suppose to be at the dealership. I don't ever recall seeing a extended warranty that would cover a new engine! read more

Dear Corvette Owners, I just wanted to let you know that Autonation Chevrolet of Timonium has a tip top service department that understands and has pride in servicing Corvettes. They also understand the fastidious nature of Corvette owners. They have a positive attitude and approach toward doing the job right. They know that we can be tech geeks and make sure they are properly educated to put us in a mode of confidence with their work. And the team truly loves cars. The most unparalleled part of my experience was that they treated me with the highest level of respect that I've ever experienced in any dealership! I've owned My service manager Brennan treated me like I bought the car from him. He took personal ownership in my experience and the result of the services that he oversaw for my Corvette. He took initiative to make sure that the extensive service at hand went smoothly for both me and the technician performing the service. The whole team treated my 2009 100,000 mile Corvette like it just rolled out of Bowling Green Kentucky. I drive the car fast, hard, and long distance often. Even with its chips and dings they took every precaution to protect it while in their hands. They even made sure it was clean and detailed when I picked it up as well. It's hard to find a Chevrolet service department anywhere that understands the depth of the Corvette product line this completely. A service group that is fair, educated, and passionate about service. I interviewed three Chevrolet dealers and two Corvette specialist shops before deciding on Autonation Timonium. My next truck won't be a Ford anymore and my next Corvette will roll off the showroom floor at Autonation Chevrolet in Timonium no matter where I'm living if I continue to get this level of service. Thank you for making a very difficult service confident and painless!!! Many more thanks and best regards. Scott Ellis read more

I purchased a used non-general motors vehicle from this dealership a few months back. My experience here as a first-time car buyer left me with a rather bad taste in my mouth. The salesman with whom I purchased my car approached me with indifference. I was not treated like a serious buyer, and my test drive was no more in depth than a 1 mile cruise on easygoing neighborhood streets. I was unable to get a good idea of what I was getting into, and my saving grace was a pre-purchase inspection by my trusted mechanic. Thankfully, AutoNation included a repair order detailing the work done to the vehicle to prepare it for purchase and the work checked out. The vehicle was delivered to me rather dirty, and with little fuel. Thankfully the latter issue was rectified the following day. In the week following my purchase, I found that the vehicle incurred rodent damage while on the lot, and was forced to pay money out of pocket to regain the comfort access function. This couldn't reasonably have been discovered until I lost the function, but rodent damage is something to be wary of if purchasing from here and most other dealerships in this area. This is often not covered by manufacturer warranty. Otherwise, the car is low-mileage, was a fair (but non-negotiable) price, and was well-documented. This was just a case of the right vehicle being at the wrong dealership. Now, following my purchase it took 2 months before I received the title in the mail. I financed my vehicle through my bank, which was not listed as a lien holder on the title. I began receiving letters from my financial institution notifying me that without proof of security interest, I would be in default of my car loan. This was a mistake that I paid to have done correctly in tag, title, and license fees when I bought the car. As a result, I spent an entire day running around between MVA and bank branches to resolve the problem, and had to pay fees to file the lien holder to my title. Not to mention that I technically owned the car outright according to the state for a while there... which seems like a massive oversight. Overall, my experience with AutoNation was a huge headache and I'm glad to be free of their clutches. A lot of this could've been avoided with adequate communication. read more

Unfortunately I was sold a heap of scrap metal... February I purchased a GMC yukon, not even 30 days later my check engine light was on. Apparently I had a transmission leak which was not covered under the warranty I had purchased. The staff at this location did not seem bothered by the issue or my unhappiness at all. I was told "I don't like to pay for things in life either" when I stressed my concern of having to pay for the repair out of my pocket so soon after purchasing the vehicle. I paid and moved on. A few weeks later engine light back on this time reading a fuel evap, I was told replace the gas cap. I replaced the gas cap but here we are still having a problem. The back side of my vehicle smells like gasoline, inside and out. I have never had. a bad experience with a dealership like I did here. Never again. read more

I brought my car in about two weeks ago. My car had died twice in traffic. I thought it was an alternator problem, since I had replaced the battery. They "checked" the alternator and found no problems. They then found a number of other problems with the car, and replaced a few parts, which I did OK as I figured they thought those repairs would fix the problem and regardless, were legitimate problems. They kept my car for a week. Apparently those repairs were not related to my actual, immediate problem. My car died again, in the exact same fashion, just three days after I got it back from them. I took it to Pikesville Automotive who test drove my car for ten miles and found that...surprise, surprise...my alternator intermittently shut down. They replaced it and then test drove it again. They also let the car run for an hour to see if my problems arose. I had my car back in two days. As of three days after the fact, my car seems just fine. AutoNation did fix legitimate problems with my car...just not the one I brought it to them for. All in all I was out $800, without a car for a week, and still had my problem. I wouldn't recommend them, and I'll never return. read more

Bought a brand new truck there, a few months later left my new truck for replacement of passenger side window that got broken. Received truck back with dings on inside panels, scratch marks and a small dent on outside. When picked up the truck I pointed out the damage, a lady service manager came out with her tuna sandwich and was talking to me with a full mouth, telling me "they didn't do that, however we are sorry and we'll replace one of the panels" It would seem whoever did the work, it was their 1st time and he was training on my vehicle. Terrible service, terrible management, I'll never go back there. read more

HORRIBLE customer service makes you question the quality of work performed. Dropped car off at 7:00 am and was promised car would be ready by noon. Car not ready at 3:15 pm. The only call I got was pricing for service I did NOT request or want. Repeated calls were made just to get their go to run around complete with phone tags, unreturned voicemails and plenty of excuses from the operator. Could not talk to anyone. This place took over service for the defunct Frankel Cadillac in Timonium. They cannot use COVID or labor shortage for the greed that makes them take on more work than they can perform and use lies to hold your car hostage. read more

About a month ago my wife and I were looking for a second vehicle as we are both working different jobs in different parts of the city and it was getting too hard to get by with just one. I had a list of cars picked out to look at when by chance I noticed an ad for AutoNation Chevrolet Timonium. Seeing as it was closer to my location than any of the other used car lots I was looking at I decided to check it out. The next day I had the car I wanted. I had the opportunity to work with Ian and I had an excellent experience working with him, he was very nice, easy to work with and accommodating. I did not feel overly pressured and he made me feel very comfortable throughout the stress of making such a big decision. For better or worse I also felt much more comfortable getting behind the wheel with the stick shift after first letting him test drive first. I did have some reservations about the car at first and wanted to have a third party mechanic take a look before I made the purchase. The dealership was very supportive and the next day we called to make an appointment. On top of that Ian was able to pull the old inspection records from when they put the car on the lot and showed me what had been replaced at that time. I would definitely return in the future. It looks like a good number of the negative reviews are coming from the service department which I have yet to experience (and hopefully won't have to other than for routine maintenance). read more

Very poor customer service. I was here to sell my car after making an appointment online. Joshua Pilkington said he wasn't expecting me, and "today was Saturday, and he was trying to sell cars, not buy cars" Then after I was there for 45 minutes he gave me a paper offering me $2200 less than the quoted price online, stating that they had to pay "1800" for Maryland inspection. And 600 to fix the front and back bumper. I already had stated that the car had scratches that required fixing. Also they know they have Maryland inspection costs. That should be built into the quote they give. But instead, they do the bait and switch, and assume people are stupid. I left, and called autonation to give feedback on my experience. They said that Josh's behavior was unprofessional and they were "talking to the dealership to find out what happened" and kept me waiting for 30 minutes and never got an explanation to me, while I saw everyone in the dealership carrying on with their day. So obviously they weren't interested in buying a car. I then left and sold my car to carmax. I would never recommend dealing with this dealership or autonation. These dealerships just want you to buy a car from them. They pull the bait and switch and autonation do not honor their quotes. read more

OK, so we've all had horrible experience at dealerships, but I'll say this: Jody at Chevy Timonium rocks! Not only were the service provided great, he kept me informed and called with status updates. I couldn't ask for a better service department, and I'm willing to give this dealership a try when I get my next car sometime in the next year or so. If you have a Chevy and need service, this is a good place to go. read more

We purchased a Chevy Spark last week from Scott, and the overall satisfaction level is pretty high in a few areas. The first, and biggest, reason I purchased from AutoNation was the pure fact that they had the vehicle I wanted for the lowest price in a 50 mile radius over a 3 state area. I'm am an extremely informed shopper, and for such a serious purchase I did my homework. Once you know exactly what you want, and the price you are willing to pay, it makes the rest of the process easy. The second reason I purchased from AutoNation was the fact that Scott is a great man with integrity. Even while I was at the dealership I was getting calls from other dealerships trying to get my business. When I said I was moving forward with AutoNation because no one could touch their price, they asked what price it was - then proceeded in saying that couldn't be right. Well, the price was right. I have no reason to lie. Having my integrity questioned by three other dealerships while working with Scott further gave me the confidence I needed in AutoNation. The only reason I did not give a 5 star rating was because there was some wheeling and dealing while trying to find the right financing options/extended warranty selections/ etc. that held us up for a bit, but that is just par for the course when trying to settle on what's fair for all parties involved. I just have no patience, so any sort of hold ups make me anxious. I would return again. read more