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    AutoNation Chevrolet Timonium

    2.5 (82 reviews)
    Closed 9:00 am - 8:00 pm

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    Ask the Community - AutoNation Chevrolet Timonium

    Review Highlights - AutoNation Chevrolet Timonium

    I was indecisive on what I wanted to get done at the time but Courtney was very patient with me and my million phone calls, haha.

    Mentioned in 5 reviews

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    Hampstead Preowned

    Hampstead Preowned

    (119 reviews)

    I purchased my first car at Hampstead and absolutely loved the experience and the car! Victoria was…read moreamazing definitely ask for her if you're looking for a car. Super sweet, kind and patient! Kiran in customer service is also very sweet and helpful. Highly recommend!

    In a two-word summary? Dishonest advertising!…read more Gave me the ol' "bait & switch" Drove 1.5 hrs for a specific vehicle. The vehicle price was listed on Auto Trader, then I reviewed the listing on their website. We set up the appointment and visited the dealer. A sales rep allowed us to test drive the car, then offered to repair the minor issues we found. The car itself was a five year old car with 69k miles on it. It was in very good condition. The price listed was competitive. After the test-drive, we went into the office with the sales rep. We told the rep we were paying "cash" (check) and would not be financing (they encouraged us to finance and said we could pay it off early, but after questioning we found out that the earliest payoff would be 6 months). Anyway, the rep disappeared into the other room for a while, then cam back with a sheet of paper that had the advertised price with SEVERAL OTHER LINES OF LARGE FEES added to it, including "certified vehicle cost" and a handful of other fees. These fees totaled $3,547 dollars on a $21,999 advertised sales price (over 16%)! I don't have a problem with sellers/dealers adding reasonable fees, so long as these are CLEARLY disclosed (without "hiding them in very small print or on pages you have to click hyperlinks to get to). THESE FEES WERE NOT DISCLOSED ON THEIR WEBSITE OR AUTO TRADER's website. I am not an experienced used-car buyer and the next time I'm in the market for a used/pre-owned vehicle, I will be sure to ask those questions before visiting the dealership, but such tactics are not honest. We left the dealership without purchasing because now the price went from a "good deal" (per KBB) to a fair/poor deal. I wasted 5 hours of my life on this bad experience. So why am I giving the rating a "2" instead of a "1"? Because other than the failure to disclose the 16% ($3.5k) "markup", they were nice people, particularly the sales guy. But that decision was not made at the salesperson level (at least not without the knowledge of executive management/ownership). A manager/supervisor who came over the desk after the salesperson summoned him said that this was a regular practice. In my own line of business, this is not considered "normal", honest, and a good business practice! TOTAL HONESTY/INTEGRITY is always the best way to run a business! I did end up purchasing a vehicle from another source, and I'm very happy with it (the TOTAL prices was clearly noted!). So what did Hampstead gain from that? Maybe they sold that vehicle for the price they wanted, but in the long-term, those advertising/business practices rarely work out in business's favor!

    CarMax Car Buying Center

    CarMax Car Buying Center

    (15 reviews)

    I was amazed. The business was clean, quiet, and comfortable. The staff members were efficient,…read morepolite, and professional. The CarMax offer was higher than expected, and the transaction was completed in less than 30 minutes. They even helped me deal with a stressful Uber issue, so I wouldn't have to walk home (25 miles). Absolutely no complaints, highly recommended!! Ted W.

    I think in total, they spoke 25 words at the york road location I cannot wait to see what kind of…read morepassive aggressive lies They reply to this review with Said the engine has a knock there is a ticking sound I do not believe the issue is what they said it was, and I think they are trying to get the lowest possible price for the car. On Carmax website, they bring you in with a high "quote I sat in my car, thinking it was not even a real Carmax location . After calling the website, the number listed online, they were very kind and the person I spoke to said they did not know about the York Road location and gave me the option to go to Ellicott city or White marsh. I had been to White marsh before to help a young woman buy a car. Three years prior there was no issue with the location. After arriving and having the customer service representative, tell us that it was all right that it would take us 30 minutes to get to our 3 o'clock appointment . We show up at 3:15. Marty was very nice and did their best to help us, but the last place did not even give us any of the paperwork they had. I had to explain that that was unprofessional, then another gentleman who was not the manager told me what my experience was he sat there in front of my face and told the manager that the person at York Road explained everything to us. Then was hesitant when I immediately confronted them. I asked the man if he was there at the location when the information was explain to me they of course, said they were not there. So I had to ask how is it that I'm sitting here with no paperwork and you're telling me how it was explained. I thought this gentleman whose name of course I did not catch, was holding everything he could back from being very angry, that I was daring, to question him . Angela who is the manager of White marsh sat with me like an adult and explained that they would do their best to rectify all of the issues we have been having. I told them very clearly it was not about the price. I am mad because I think the location was unprofessional and disrespectful. The person I thought was holding back from saying what he really wanted to say. looked at the vehicle again after the. York rd location , and tried to tell me that a ticking sound is the same as engine knock. I told him I did not think that's what it was shook their hands and thank you walked back inside and found them guess what talking to the manager, which of course stopped when I walked in I spoke to the manager. She was polite and did what she could to get me out of the store . Overall I would say I will be bringing the car back to the mechanic that just gave it a clean bill of health and if it is true that it has an engine knock this car with 40,000 miles from 2019 . Then we will repair it sell the vehicle move on. What I think is more likely to happen is that they will find something that is causing the ticking and fix it. I literally just looked it up and they said a ticking noise in this model vehicle could be a loose, spark, plug or low oil pressure. And they think I will fall for that and give them the vehicle for several thousand under the original price on the website for a loose spark plug. It is honestly embarrassing. If you want your car to have fake issues so that they can get the best possible price for themselves go to Carmax they will tell you that you're wrong. They will tell you what conversations happened in what way. This visit ended with the young woman trying to sell the car in tears and broken down embarrassing treatment. I will copy this review on the white marsh page as well. Your welcome.

    Buy Here Pay Here - The dealership

    Buy Here Pay Here

    (7 reviews)

    Frankford

    If you have the down payment they're asking for--don't give it to them. They are not trustworthy. I…read morespoke with them over the phone, and Tony wasn't even willing to hear me out. All he kept saying was, "Just come in, bring your paystub and license, and we'll get you out of here." I already knew it wouldn't be that easy, so I didn't go in expecting much. I was pre-approved by another lender who works with this dealership, so I figured it was worth checking out. Unfortunately, I ended up dealing with the manager since Tony was with someone else. I guess he thought being the manager gave him the right to be rude. He didn't check my income or anything--just took my license, walked to his office, came back, and asked how much I had down. I told him, because it was already on my application. Then he hits me with, "I can get you approved, but you'll need $7,000-$8,000 down. Do you have that?" And he didn't even sit down--he was standing behind me, clearly focused on another customer. At that point, I was done. I just pulled out my phone and called my ride. He shrugged, said "OK," tossed my license back on the desk, and walked off to help the other customer.

    The dealership was closed down. I went there to surrender a car due to the fraudulent loan they set…read moreme up on. They pocketed the down payment and the vehicle is a terrible price of garbage. Barely drives up hills. Dim headlights that they promised to fix and never did. 6 month trade in not honored and lied about. Good they closed down. Should've not been scamming people! West lake financial is even worst that's backing them.

    AutoNation Chevrolet Timonium - car_dealers - Updated May 2026

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