This a great Catholic Store. Everyone working there is so helpful and considerate. They have wonderful Catholic items, religious items, art and surgical supplies. I always enjoy their sales. read more

Autom marketing knuckleheads keep sending catalogs to our home - they are *** This is a waste of paper, postage, and mailbox space. We have stopped ordering from them as they ignore our requests to stop sending these wasteful catalogs. We have been pleasantly asking them for years to stop!!! We will eventually file a harassment lawsuit if they keep up this stupidity! Autom needs to stop sending these idiot catalogs and fire the imbecile who thinks that harassing customers is a good idea. We not only will never buy from them again, we source elsewhere. What is wrong with their marketing and senior management team? read more

Autom Company - Front of the Latest Harassment Catalog. - Bookstores Near Me - Phoenix, Arizona

I went into the store and found lots of nice gifts for $.99. Ruth was very helpful with me finding things as well as the store being clean and the prices was very good ,along with good service! There were lots of things for clergy and family for religious gifts and regular gifts ,mostly Catholic things but a lot of things for protestants as well , so non denomination can find many things there. Another thing they offer is veterans discount. read more

Terrible quality and almost impossible to return items. Avoid this company at all costs.

Not only does this company charge outrageous shipping fees, but now they have come up with a new trick: they add a 12% "Tariff surcharge" to your bill! So, they advertise a LOWER price than their competitors, BUT...when you add up all their fees and surcharges, they end up being the same or HIGHER than the competition. BEWARE! read more

This is a warehouse of church supplies and clergy clothing. Lots of interesting items. Discounts offered. Tons of items on sale and discounted. read more

I ordered 1 item 6 months ago and they keep sending me catalogs and junk mail and emails I have unsubscribed a thousand times and I keep getting junk read more

I ordered product from them based on a referral. I never received my product and when I contacted them by phone I was routed to a rude call center that couldn't help locate my order. Then I contacted by email and when I finally received a response, I was told to contact the carrier myself because apparently they don't care about showing any customer service, taking ownership for lost items, or trying to win back my business. But, as several previous customers have indicated, they blast you with newsletters and promotions even though I have unsubscribed. Bottom line, I had to open a dispute with my credit card company. STAY AWAY FROM THIS SCAM WEBSITE! read more

Love! Love! Love! Shopping here!! Especially the bargain area!!! You never know what you're going to find in the bargain area!! I can spend a couple of hours there! read more

I liked the prices in the catalog and went online to purchase a few items. Was I ever surprised when I saw I was the full price not the sales price in my cart and it was already going to PayPal. This is a very shady practice especially for a company that sells religious products. read more

I would give this company zero or negative stars if I could. They send out Unsolicited Advertising which I never signed up for or agreed to receive. Considering what they are selling they Should Not be adding people to their mailing list. It is Rude, Offensive and Unprofessional. It is also Nothing short of Blatant, Malicious Harassment. They need to stop adding people to their mailing list without people's permission. I filed a complaint against them with the Better Business Bureau. If they continue to mail Unsolicited mail to me I will take further action against this company read more

I call this the Mega Catholic Super Store!! I absolutely can spend 2 hours here, you can find unique items from home decor to bachelorette party favors and of course everything Catholic!!! I try to come once a month especially on Saturday because they'll have a sidewalk sale!! The store staff they are there if you are looking for something specific but they tend to keep to themselves. Right now all Advent items are 50% off "Christmas" items this store is a hidden gem !!! If you need a Baptism gift First Communion gift come here!! Need a package of 12 plus rosaries come here read more

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I bought some 2 types of incense from them, frankincense & myrrh. Classic fragrances, we've had from other vendor's. We've been burning incense for decades, just put it on a hot coal. With both aromas of incense there is almost no aroma, just smoke. I called to complain and was told we were not burning the incense correctly and there was nothing they could do since we opened the box. How do you test incense without burning some? These people are getting a cheap ride on the Catholic Church, I wouldn't have expected to get ripped off from them. $15/box, plus another $15 shipping. Caveat emptor. I will not be buying anything from them again. read more

I ordered some holy water fonts. They told me when I placed the order I would receive in 7 to 10 days. As of today it has been 3 weeks. Only 3 of the 10 showed. I called customer service and they are very grouchy and unhelpful. I still cannot get these. The customer service is TERRIBLE! Try to find elsewhere! read more

No customer service at all - rude - and at the end of the call they said God bless!! Sarcastic and hypocritical. Horrible experience. Would have never believed it. Agents (more than one) made error advising. Requested supervisor to honor original request - $5 shipping. Customer service supervisor Misty Reese (who said she is in charge of all of customer service for the company) responded, "Do you know how many times I would have to honor a request if I believed every customer who called?" Horrible experience - very disappointing - shop somewhere else.. read more

Purchased online and tried to cancel but was told it was too late, the order had shipped. Was told I could return when it arrived, return to sender. The order did not arrive for over a week! When it arrived I went to the UPS store to return and was told shipping would be over $40 to return a box of candles! It looks as if the order had not shipped and could have been cancelled, it arrived much later than promised, and was basically lied to by a customer service rep. Shady business practices lost my future business. read more

Customer service was okay but the products are cheap Chinese crap right off a container ship and all of it says made in China. Big, big mistake ordering from these people. The pictures of what you are ordering are deceptive. I'm going to return 4 rosary's that with shipping was 74.00 bucks. I was giving a price at check out and then it readjusted with a box fee, honestly for cheap Chinese crap? You live and learn but I warn you that you shouldn't trust this. Just don't buy this cheap horrible stuff. read more

The product that Autom ships is good, no complaints there. The one star review comes from the fact that two days after I made my purchase, there was an "After Christmas Sale". If I would have waited two days, I could have saved $23.67. When I called to question if I could get the discount - I was told that Autom doesn't offer a price match/ or price guarantee. The only way to get the discount is to ship back my already purchased order, and replace the order with the discount code. I realize I'm not dealing with Macy's or Amazon here- but if you want to piss off a first time customer- mission accomplished Crystal in customer care. Product- A+ Shipping Charge- D Customer Care Woman Crystal - F Policy- F read more

I ordered a crucifix on the weekend after Thanksgiving. I received it the weekend after Christmas. The item was not as expected. I called customer service and was told there was nothing they could do. It was a drop ship item and the only option was to ship back to the vendor at my expense. The agent I spoke with told me that other people who purchase the item are happy with it, implying I should be too? Disappointing customer service for a Catholic company and assessing from the other reviews it does not appear they care. If you are a church or religious organization, this is probably a great resource, but if you are an individual consumer, beware doing business with this company. read more

I chose a few items online and was given a price as "grand total", including shipping, that I approved. I saved a screen shot of it. I immediately received an email with a different price than I approved -- about $15 higher. So I emailed Autom asking for a refund of the overcharge. They didn't respond. I called the next day, and they said they are adding an additional "container/freight surcharge" that doesn't appear anywhere on the final screen that I approved as the "grand total" to be charged. It turns out that in the *second note* that is under all the "shipping information" (which is the second to last page during checkout) it says, "Effective 11/1/2021 a 10% container/freight surcharge will be added to the order at the time of shipping." And they expect their customers to both find this note and understand that it means they'll actually be charged 10% more than what they approve as the "grand total" on the last page. The supervisor of customer service admitted many people have missed this information (not a surprise). So I asked her to please refund the additional amount. She refused. So I asked to cancel the order, and she agreed. But, just to be sure, I asked whether the refund would include the shipping charges as well ($25 plus the $15 "surcharge")....and she said no! Even though I ordered on a Sunday and emailed about the problem immediately, she said it was already shipped, and I would have to absorb that cost. I told her that was unethical and unacceptable, and asked to speak to someone higher up in authority. She refused and claimed there is no one further up at Autom that I could talk with. Only after I pressed the issue did she finally agree to refund my entire purchase price including shipping. This will be the last time I order anything from Autom -- particularly because I found the exact same albs at another website for the same price and ended up paying $32 less for shipping. Caveat emptor. read more

Decent selection and prices are hit or miss, definitely some good deals but not everything is wholesale price. Customer service isn't great. The worst thing by far, though, is they sell Monastery Icons which are evil. I told them they need to stop selling these, as even priests would say they should be burned if you own them, and the store employee seemed to know about the reputation but was dismissive about asking management to remove them from the shelves. I don't think I'll ever return because of them selling an evil product. read more

If you are Catholic and looking for anything from a bible to a statue of the saint of your choice this is the place to come. My mother is a devout catholic and hosts a Rosary to St Jude every year. It makes her happy, and I'm happy to help her in any way I can. This store was amazing and had a lot of the things we have had a hard time finding in the valley during previous years. The prices are great also and the employees I encountered were all friendly and helpful. Minus one star because some areas are very unorganized and hard to look through. read more

If you are not Catholic and your name and address were taken from another list you are SOL. I have spent a year trying to convince them to remove my name from their mailing list. They refuse. Every month I email my request and after their promise that they have taken care of it I receive another one. They are reckless and negligent. I have filed my complaint with the Tennessee Attorney Generals Office. read more

Huge huge clearance section at the back of the store, this is by far the biggest Catholic goods store in the valley. Located in an industrial area, this store sells everything for both layman and clergy. Art, books, rosaries, if you're a Catholic in the Phoenix area this place is a must-see at least once in your life. read more

Best place to buy your Catholic item of ALL kinds.

They had everything my son needed for his baptism and it was also really cheap compared to other places.

DO NOT USE AUTOM! Due to Covid-19, our confirmation ceremony was up in the air. When I finally knew when it would be I had to make a last minute order on the items to be shipped and ordered them. I paid the 24.99 for 2-day delivery and ordered on June 3. I received a voice message early evening of June 4 to confirm my order. I was unable to speak to a representative until the morning of June 5. I confirmed the order and was told that I would receive the order on Wednesday, June 10. I told the representative that I was flying out for the confirmation ceremony early morning June 10 and that I had paid the extra money for 2 day shipping (which technically I should have received them that day since I ordered early morning June 3). She confirmed that I had in fact paid the extra money and that I would have my package no later than June 9. Definitely more than 2 days! At 2:38 a.m. on June 9 I received notification that my package had finally left the shipping facility and would arrive on June 11. At 9 a.m. I called and spoke to a representative from Autom. She told me that there was nothing she could do because the package had already been shipped. When I told her that I had paid extra for the 2-day shipping she told me that I hadn't because it was being shipped to a PO Box and that wasn't eligible for 2-day shipping. I told her about my phone call from June 5 and that was not expressed to me and that I was told I would receive it no later than June 9. I told her that I needed her to send the same package to a residence in Montana so I could have the items for our confirmation ceremony. She said I would have to reorder the same items and pay over $40 for 1-day shipping and then, after I returned from Montana I could ship the other package back to them and they would refund me for the ITEMS ONLY and not for any shipping. I asked to speak to a supervisor and was told that the supervisor would tell me the same thing and that I wouldn't be able to speak to a supervisor. I told her how disgusted and sad I was that this, a Catholic company, had such terrible customer service and would do nothing to help me with a problem they caused. She said she was sorry but that was their policy. I confirmed with her that I would pay for the items again, plus pay $40 for 1-day shipping and then, after I returned from my trip I would send the package back to them (after paying another shipping fee) and I would only be reimbursed for the items that I had ordered. (Basically 24.99, 40.00 and whatever shipping would cost to send back...maybe 10.00 for a total of approximately $75). She said that was correct and that I wouldn't receive any reimbursement for any shipping fees. She was unwilling to do anything to help me and only repeated the insincere, "I'm sorry." As someone who has worked in customer service for decades, I was at a loss. I will NEVER use this company again and would highly recommend that you do not either. I will send this package back to them and cut my losses at approximately $34.99. read more

0 stars for the exorbitant shipping fees. $15.99 to ship rosaries that together don't even weigh one pound is unfair. And it's been 3 business days since I placed the order and it still hasn't left the warehouse. Called customer service and the agent said the shipping rates were contracted with UPS and now FedEx. That sounds untruthful. There is no way that UPS or FedEx charges that much for shipping a package weighing less than a pound. How about trying flat rate shipping from USPS and getting real rates from UPS or FedEx. Not to mention a lot of retailers and wholesale companies now offer free shipping. Fine don't offer free shipping, but do not charge shipping based on the cost of the merchandise. You'd earn a lot more business from those outside of Pheonix if your shipping rates were reasonable. read more