I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

First time at this shop. They did a good job diagnosing the random misfire and the repair needed on…read moremy jeep wrangler. Running nice! Friendly also. Solid place to go that does all types of work.

i dont own a German car but have been going here for several years because they aren't far from…read morewhere I live. they have serviced/inspected my '04 Nissan Xterra and now my '17 Jeep wrangler. i cant say enough good about them! They never try to upsell me on anything but do tell me when something may need service soon, several of which I've handled myself which always saves money. Great people, excellent service, honest and upfront which can be hard to find these days. Try to plan ahead if you need service because their lot is always full of cars and they are always busy. Clearly this shows how many people appreciate good honest service these days. you can't go wrong with Dubbles, I'd give 10 stars if I could, take the negative reviews with a pinch of salt, there are always people that feel the need to complain about something!

Receptionist has an attitude, asked some basic questions and instead of getting help got sarcastic…read morecomments back. not gonna bother taking my vehicles there

Very friendly: they even offer shuttle service if you (as I did) had an all-day inspection to knock…read moreout. They also use texting to keep in touch with you as the day progresses. Got a box of Girl Scout cookies and a smile when I checked out. Recommended.

Gene is the bomb. He just finished getting our 1969 Karmann Ghia roadworthy again and he was…read morefantastic. An expert on "vintage" air-cooled VWs, has shelves and shelves of spare parts, knows every inch of these cars, enthusiastic, thorough, and professional. Great pricing as well. So glad to have found him; mechanics like Gene are becoming a rarer breed every day.

Been going to this place for 10 years. They have kept my 05 jetta in tip top shape since the day i…read morebought it. You cant beat the prices and the parts availability for VW. This place is the place to go if you have an older VW that doesn't want to stop going.

The service was great and the people were polite and extremely helpful. My daughter was traveling…read morefrom Reading when here breaks blew out. I randomly directed to 625 shop. They fixed the rear breaks and addressed another few with the vehicle putting her back on the road in one day. Places like this seam harder to find these days. Thanks for service

Like many people, I don't usually enjoy bringing my car in for service--but 625 Auto Repair made it…read morea truly pleasant experience. From start to finish, I felt comfortable, informed, and confident in the recommendations they provided. I came in needing my inspection done and also wanted to get some "mystery noises" checked out. My car has a lot of miles, and I wasn't sure if it made sense to put more money into it or trade it in. The team at 625 was great right from the start. I was given a loaner car immediately, and after they checked everything over, they sent me an electronic file with all the recommended repairs--clearly itemized with costs broken out. When I spoke with Casey, the owner, he took the time to go over everything with me. I explained my situation--deciding between keeping the car or trading it in--and his honesty really stood out. He told me that if I planned to trade it in, there was no need to spend money beyond the inspection since, with high mileage, the dealer would likely just auction it off anyway. That advice wasn't in his best business interest, but it was absolutely the right thing to say, and it meant a lot. If I decided to keep the car, he had the repairs prioritized so I could take care of the most important items first and handle the rest over time. I decided to keep it, and the repairs they completed were done quickly and done right. The noises were gone, and what had been a rough, bumpy ride was suddenly smooth again. I'll be continuing down the list of recommended repairs in the coming months, but I can already say this was one of the best auto repair experiences I've ever had. 625 Auto Repair is honest, professional, and truly customer-focused. Highly recommend!

Wanted to get my inspection done, i paid 80$ for them to tell me i needed tires not even giving me…read morea warning. i left and got tires and wanted to come back the next day for them to tell me i needed to pay 90! Over priced and never taking my car there again.

Very nice workers.. very honest ... they treat me with respect place clean...all of all was a get…read moreexperience..

My first issue with this company was when they told me I needed a $3,000 fix on my car that was…read morecompletely solved by changing my air filter when I went for an oil change. It left me extremely suspicious of their expertise, but after having work done on my tie rods, I took the car to them for a simple balance and rotation. It wasn't until AFTER they had completed the job that they called me and said I would need brand new tires if I wanted to pass inspection, so I had to buy brand new tires. Instead of giving me the chance to get new tires and THEN perform the balance and rotation, they did the job anyway so I had to pay for the job to be done twice in the same week. Then after being promised I'd pass inspection because of the new tires, they failed me on inspection anyway, forced me to have more work done on my car, then failed it again. I called the garage that did the repairs they told me had to be done and they said they did the work up to state standards and there is absolutely no reason my car would fail. He actually recommended I get a sheriff involved because I was being robbed. I will never trust them again. if you want to waste money on your car, take it to Dulins because they will make sure your money is wasted.

Needed shocks and struts. Went to Dulin's based on a friend's recommendation. Friendly staff, great…read moreservice, great prices and a great experience overall.

Great shop with great customer service. Been dealing with them for years. Very reliable and always…read moredo an awesome job. Great guys to deal with and always helpful. They do all my repairs. Would recommend highly.

These guys do a great job at affordable prices. It's hard to find honest and competent people to…read morerepair and maintain cars today.