Been at this game for over 50 years...thier upper level management team is made up of people from…read moreother industries.. solid understanding of shops needs is totally lacking...we has 5 sources in our area...most all shops here use others because of better service and inventory...

As a woman shopping for parts it can be very challenging. I had the best experience with Reginald…read moreat the Redlands store. With the information that I gave him, he helped me with kindness and patience. I'm very grateful to having somebody who took the time to help me out. Huge shout out to Reginald!!!

Service was Welcoming and helpful. Dedicated Parking right next to the building. Isles are well…read moreorganized and spacious. A larger location compared to others. Registers are around the corner from the entrance. Staff were attentive guests for shopping for their auto needs. Right in the heart of downtown across the street from Trader Joe's shopping center.

I love this location. I visit often to pick up engine oil and every time I am greeted by friendly…read morestaff members. Service is quick, and they are helpful and knowledgeable. Very clean and large store as well!

What an amazing experience to work with Mike and his team. Myself and my husband had a tire issue…read moreon the freeway, and they promptly took care of us. They were the only tire store that had the size of our tire Thank you, Pep Boys for having such an amazing team and a big and amazing shout out to Mike for taking such good care of us Thank you April Aoyama

Worst experience ever at a Pep Boys! The front associate Mike was extremely rude and…read moreunprofessional... he was answering business customer phone calls in-front of me and got very annoyed with every single one of them. At a certain point he slammed and hung up the phone following up with a "stupid people" comment. Awkward silence after that... lol. The employees are so rude no one says Goodmorning or greets you, many customers in the waiting room were complaining about how rude and how long the wait was. Took me 5 hours to get out the door with an oil change. NOT KIDDING!! an oil change took 5 hours. I wish I was making this up. Business owner please look into Mike, the type of behavior I witnessed was very far from ok and take action because I am done with Pep Boys and if you want to prevent current customers from leaving like myself. I also thought I'd mention that the inside is extremely dirty and smells bad. I think they probably sweep the floor maybe once a month. They prioritize Amazon vehicles before anyone else. I wish I can say I'll be back again but I won't. Please don't ever email me or try to send me offers again. I am completely done with Pep Boys after this experience. I thought I'd share my horrible experience here, if you wish to come even after reading this review then thats on you. Good

I had a terrible experience here. The sales clerk that assisted me lied to my face about my…read morelifetime warranty on my alternator. He told me he could not honor my warranty because it was already replaced once. I proceeded, ok thank you for your time. I went to a different location and they didn't hesitate to honor my warranty. I will never set foot in this store again.

The customer service could improve. The two employees, Adrian and Hector, were playing some game…read moreon their other employee "Eric" but they used the customer to play this game not thinking that I would need to call and ask for a follow up on my part. Well my part didn't come in same day so my husband called to follow up and then they gave the run around because Adrian gave me the wrong name and Hector let him. They kept trying to excuse their behavior and lie about the whole thing. This is the worst experience I have ever had and I am a paying customer who didn't play with anyone but just wanted to order my part for my truck. Very disappointed and upset

Today I visited your store to purchase a headlight bulb for my 2005 Scion. I was assisted by an…read moreemployee named Luis, and unfortunately, my experience was very unpleasant. I asked for help finding the correct bulb for my car. While I did not have the exact model information at that moment, my vehicle was parked right outside the store and clearly visible, as the store is quite small. Luis told me that it was my responsibility to provide the exact model and that he could not assist me otherwise. I explained that the day before, another employee had helped me find the correct bulb and even assisted with installing it. Luis responded that this was not his job and that he would not help me with that. His tone was dismissive and rude throughout the interaction. I felt unsupported as a customer and ultimately decided to leave and take my business elsewhere. When I told him this, he simply said that was fine. I believe customer service should include a willingness to assist, especially in situations where help is clearly possible. I hope you can address this situation to ensure a better experience for future customers.

Staff is friendly and helpful... I came in with my license plate and ordered what I needed with no…read moreissues.. Parking is easy...

I was excited about this place at first because of it's size. But I found that like most…read morebusinesses money comes before customer service. I ordered a timing belt kit and the below picture (the tensioner) came cracked which is the most expensive item in the kit. We had already installed most of the other parts from the kit so I ordered another tensioner from a different place and put it on. When I called Advanced they said come on down and we will give you credit for the item even though it was part was not part of the kit. The first time I went down there they said I had to talk to the person I talked to on the phone. The second time I drove down there he said he could do nothing about it. My main concern is they sold me a defective part yet I take the loss and not them. With all the auto shops around I know I will never set foot in that place again.

Eric helped me with my car battery issues, he went above and beyond. I bought the Die Hard power…read morepack and it works great to jump start my car. Very happy with the customer service I received here from Eric.

Excellent experience. We scheduled an appointment online, but were running late due to another…read moreappointment. Texted and requested a later time and they were very accommodating. Service was very professional, courteous, and prompt. We were charged the price quoted--no surprise additions. We just found our new go-to place for oil changes. Thank you for a great experience!

Pros: They were able to diagnose my cars issue and fix the issue. Customer service was good,…read morecommunication was good, service was completed and my car was fixed. Cons: Their pricing for some add ons (which they were recommending) were outrageously priced. For air filter/cabin filter, and oil change, would've been an additional $388.56. If you know nothing about cars, please youtube "how to change cabin filter" and you'll see how simple that is. Oil changes are at maximum $70-$100. So a $388.56 quote for those additional upsell attempts, in my opinion, were crazy high.

So I have been calling around all morning for parts for my vehicle and I normally go to California…read moreauto supply in Pomona when I called them they said that they didn't have the parts but they would order them from parts Authority in San Bernardino who had the parts and my total is gonna be $114.14 And that they would be delivered to Pomona by 1:30 PM I said can I just pick them up in San Bernardino and they said yes call parts Authority in San Bernardino so I did and for some reason they were trying to charge me $20 more for the same exact parts and they would not have to drive it to Pomona And I said why are you charging me more than they are and they're buying the parts from you the same exact parts the guy was like I don't know who that is but these are our prices. Very rude. Maybe learn some customer service skills. Of course I called back California auto supply in Pomona who I guess was acquired by parts Authority this year hopefully they can learn some better customer service skills

Their packages came to my house instead of to their desired destination, call their New York office…read morethe next day they had everything picked up and rewarded me with a lot of hats and gifts. I thought they were pretty cool considering.