Had no choice but to use their service because the police department called them for our truck…read morebreaking down on the highway. Whoever we spoke to on the phone was AS RUDE as all these 1 star reviews say. Literally don't go out of my way either to leave reviews because I also operate a small business so I understand and respect the hustle but keyword is RESPECT. To dismiss my staff simply because they were asking for more information? to provide false information and to rudely accuse us of credit card fraud because we wanted to know why it cost $850+tax for a tow LESS THAN 0.5 miles? absolutely unacceptable. We said we would pay but we just needed a proper invoice first for our accounting, and thats when we'd provide the credit card info but to refuse that request and then to rudely shut us down. How you do business, I have no idea but I would never recommend this company

The way to owner himself responded to my review is exactly how all his employees act, if not worse…read more They hang up in the middle of your sentence.. I always leave positive reviews with my positive experiences and my profile will reflect that.

My car had been towed there by Elmsford PD after a car accident. I wasn't allowed to call my own…read moretow or request where my car was taken. Additionally, I was never informed of cost/ fees associated. My car was scheduled to be towed to the dealership performing the repair, I spoke with Reina to notify them my car was being towed. She sent me an authorization form that stated I was aware there would be a $125 fee. I called to ask about why they were not upfront with the fees, she screamed at me to sign the form, then said "I guess you don't want your car back!" and hung up on me. I reluctantly agreed to sign the form, sent it to her and emailed that I would be coming in to retrieve items out of my car before it was towed. When I went out to my car, I looked to make sure they hadn't done anything to my vehicle, and noticed there was a piece that they had ripped off. I understand there are times when something has to be removed for safety during a tow, but they are supposed to document everything done, and why. I took photos. My insurance then called me to notify me that the tow had gone there, but was not authorized to spend the exorbitant amount they were charging, so they had to leave. I called Brandon's to explain that a piece from my car had clearly been removed. Reina was nasty and condescending on the phone, ended up saying she has no idea and maybe something had been removed but has no way of knowing. How do you have no way of knowing when it was done by the shop you work at? She ended up transferring me to the owner. When I explained the situation to him he said "if you got proof come here and show me." I went in, showed him the photo of my car at the seen of the accident. He told me that the part I was showing him was a piece of the other persons car (it clearly was not), I told him it was not, he said "well then it's still there." I said it was not there and I would just like to know what was removed, why and have it documented, as it is my right to do so. He went out to look at my car. While he went out, I asked Reina for an itemized bill (as it's my right to have). She said "no," when I asked why she wouldn't give it to me, she said "because I said so, you're not even paying, insurance is." My insurance, that I pay for, for my car, that I also pay for and she's telling me I have no right to the bill? I said okay, then explain the charges to me (my insurance had given me a rundown of what they were told the charges were). I asked why I was being charged an inspection fee, a labor fee, and why I was being charged $250/ day instead on the $125 listed on the release form. She rudely stated "Things cost money, what did you expect it to be free?" I said absolutely not, but I am entitled to know what I'm being charged for and why, she once again went on about how I wasn't being charged, insurance was. Agin, my insurance, that I pay for, for my car.... Any honest company would be more than willing to tell you why they are charging you the amount they are, and would be more than willing to provide an itemized copy of the bill if they have nothing to hide. The owner then comes back in screaming at me about how the parts were all still on my car, nothing had been removed and that when they drove the car it got moved under the wheel (complete lie). He then started screaming at me to bet him $1,000 that it was there. I told him I would not be betting him, but would like to know what was done. Again starts screaming at me to bet him, because that's a professional way to conduct business and carry yourself as a company owner. I said okay, well it clearly was removed, but if you won't admit it then let's move on to the charges.He refused to answer any questions pertaining to the charges or amount and continued screaming about how he gave me a nice discount. He then began asking me why I was getting the car towed off his lot and where I'd be getting the work done (why would I want to get it done by him after the way they treat customers). I told him, not that I needed to, he then began talking down to me saying dealerships can't do repairs and they'll send it out elsewhere. (some dealers don't but some do, the place I'm bringing it does them there). He began once again talking over me, talking down to me like I was stupid about how the dealer was going to send my car to a body shop. Why does it matter? I would hire anyone to fix my car before I hired him. He then told me my car was totaled, it is not. He told me it's an old model (literally a 2024 lol). And asked me if the air bags went off, if the air bags had gone off, I'd imagine he'd notice when he went out to look at my car. He then went on about his various titles and how he's on the board of the Westchester automotive something or other (not that it matters or anyone asked). My front seat also had debris all over it after they towed it and the owner refused to acknowledge where it came from. This company is extremely corrupt, charging illegal rates.

Outstanding job on repairing my Range Rover. They went above and beyond and delivered it in…read moreimmaculate condition.

Very clean truck and the Driver was very knowledgeable and understanding and went a step above to…read moremake my bad situation better

Whoever the lady who handles customer services calls here is, is probably one of the most rude…read morepeople I've ever talked to over the phone. Her attitude is disgusting to say the least and she is giving this business a very bad reputation. The guy at the front was very helpful and kind.

Fast and reliable service. I'd definitely call them again if I ever have an emergency. They showed…read moreup quick and handled everything no problem.

These guys were completely stress free and reliable they arrived on time took care of my car and…read moremade sure I had transportation home. Will definitely recommend your Towing company to family and friends. Thanks for your services.

Went to take my car in the other day, and got some exterior work done. However, when I picked up my…read morecar money had been stolen from my center console. In order to see my money someone would have to open my center console and look through my things to see the money because it was on the very bottom. Very sad to see how disgraceful people still act. Wouldn't trust my car here again.

Had my car repaired by Silva's about a month ago from a hit and run. This was my first involvement…read morewith them. I have to say they did a great job on fixing the damage and the car was pretty much done when they said it would be done. Where I am totally disappointment, grease all over my light colored visors, inside windshield and ceiling controls (interior lights, moonroof...). They lost the key to my wheels but they did find another that I could use. A large chunk of rubber was somehow ripped off the weatherstrip inside my driver side door. When I brought this to the attention of the owner, Tony, he told me that his people could not have done any of this and that I probably never noticed the missing chunk of rubber. I do not work with grease and it is impossible that it was brought to them like that, they received a clean car. Also I am the only person who washes my car by hand, that said, I always open the doors and wash the door jams and panels inside the door. If that chunk of rubber was missing prior to the layover in the body shop I would have noticed it. I get in the car and drive everyday, I would have noticed. Being told I probably didn't notice was totally absurd. I was not looking for anything from the body shop but I wanted this experience to be known. So, my chat with the owner was a big disappointment! Lastly, my car was hit again and I contacted them to do the repairs. I found out pretty quickly that the insurance company removed them from their list of preferred body shops. I called Silva's twice and I was told by Steven, both times, that he would straighten that out with the insurance company, because he knew somebody there, and would call me back. Well, its been over a month and have heard nothing from them. If this is the way customers are treated I couldn't in good conscience use their services again.

Chasers responded to my AAA call. I had a flat tire. Even though AAA gave me a 2 hour window,…read moreChasers showed up immediately. Jamie , The young man who helped me was amazing- friendly , fast , efficient. I highly recommend them if you ever need car towing/ recovery !

From the owner: Chaser's Towing & Recovery LLC is a Towing Company located in Rye, NY. We offer Auto Wrecking, Jump…read moreStarts, Car Towing, 24 Hour Tow Service, Auto Lockout, Roadside Assistance, Locksmith and other Towing Services. Chaser's currently covers Westchester County, Putnam County, Nassau County, Dutchess County, Suffolk County, Rockland County, Orange County, Connecticut and New Jersey. Our fleet is the reason our company operates. We offer complete roadside services, towing, recovery, dealership transports and more. No matter simple or difficult, our company will provide the most professional and reliable service possible. Call us today for assistance!

Had my car towed less than 5 minutes from their address and the car stayed there Sunday & picked up…read moreTuesday. They charged me $1,080 I asked them to explain the charges they said look at the receipt. They charged $250 for a pull out fee but the car was driven straight onto the bed of the tow truck no pulling was required. 288 for storage when on the receipt it states 96 per day for storage. Overall Terrible experience they are scammers

Poor customer service,ANTHONY WAS VERY RUDE he didn't want to help me because I asked for a…read moreflatbed...

Towed my motorcycle today-totally professional. Great customer service. Quick and responsive…read more Reasonable price. Would use again100%

So I proceed to call and an irate guy picks up as I give him the address he proceeds to tell me…read morethat doesn't exists and is insanely impatient (I'm not from around these parts so it took me a min) then I call the company back because I need them to meet me where the care is impounded and he proceeds to yell at me like he lost his mind as I proceed to ask him to calm down he could've just said no he hangs up on me, RUDE , then I text him to let him know his customer service needs help and that I was gonna yelp him he proceeds to tell me he's gonna call his lawyer, needless to say I M NOT REFERRING HIM OR EVER USIMG THIS WACK JOBS SERVICE LEARN HOW TO TALK TO A WOMAN ON THE PHONE LOSER....and I put one star because the app made me I want to take it back