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Brendan's Auto Body

3.2 (53 reviews)
Closed 7:30 am - 6:00 pm

Services - Brendan's Auto Body

Bumper repair

Auto frame testing

Auto mirror repair

6 More Services

Auto mirror replacement

Auto steering and suspension repair

Rear-end damage

Auto window repair

Auto window replacement

Vehicle towing

Brendan's Auto Body Photos

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Recommended Reviews - Brendan's Auto Body

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Reviews With Photos

alleged bird dropping that ate through paint
Alan E.

Horrible Customer Service experience--- Treated as if they were doing me a favor by repairing my car! I brought me car in for an inspection on 6/26 after having an accident on 6/25 with damage to my rear passenger side panel and tail light, as Brendan's was on my insurance list, and also because my wife had reported a good experience with them a few years ago. Jerry, who inspected the car, did not tell me at the time when to bring the car in for repair. As I had not heard from them subsequently, I called them on 6/30 and was told that parts had been ordered. After no further communication from them, I called again on 7/7, was told that parts would be in the following week, and then brought the car to Brendan's on 7/11. When I brought the car in, I showed Jerry 2 little dings on the driver's side door and asked if he would take care of them. He assured me that it was a minor issue and that they would "take care of it" for no charge during the repair. When I picked up the car on 7/26, I felt that they had done an excellent job on the repair, with one exception: The 2 dings has remain untouched. Jerry told me that the PDR or "ding man" had been on vacation, and advised me to bring the car back the following week. I arranged to bring the car back on Friday 8/11, was told by Jerry that he would call me when the "ding man" was available. He called me @ 2:15 pm, and asked me if I could bring the car in ASAP. When I got there, I had to wait another 30 minutes until Jerry and the "ding man" looked at my car. He said he could do it --- but "not now," that I would have to make an appointment to bring the car back yet again the following week. When I brought the car back the morning of 8/18, Jerry told me I should leave the car --- and they would call me when the car is ready. While waiting for an Uber to take me home, I spotted the "ding man" and told him I'd brought the car in. He told me that Jerry hadn't told him that I had done so, but asked me to stick around, and took care of it in less than 15 minutes!! When I informed Jerry afterwards, he told me there would be "no charge" for taking care of it, reaffirming an offer me made at the time of my bringing the car in. A few more salient points: When I brought the car in on the 18th, I showed Jerry a damage to the paint on the top rear panel over the cargo door. I told him I had not noticed it when I picked up the car a few weeks before, but know it had not been there previous to the repair. Jerry told me that it was the result of bird droppings, that is could not have been caused by them, and offered to repair it for $250; that in addition to the $4500 he had already gotten from my insurance company along with my $400 deductible. I currently keep my 2023 car in an indoor garage, and typically use it 2-3 times a week for short errands. I have no idea if the paint was indeed caused by a bird dropping --- which I'd never experienced or even heard of before. I do know that I will never bring another car to Brendan's Auto Repair, and that I will have the paint damage fixed by another body shop, even if it costs me more than $250 to repair! Customer service is important to a business, and the service I received was unacceptable and inexcusable --- no matter how busy they are. Whenever I had contacted them in the wake of no communication, I felt like they were doing me a favor and sounded if they were annoyed. And getting them to honor the ding repair should not have taken 2 additional times of bringing the car back to them for a 10 minute process!!

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6 months ago

Outstanding job on repairing my Range Rover. They went above and beyond and delivered it in immaculate condition.

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1 month ago

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8 years ago

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6 years ago

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5 years ago

I was in an accident and brought my car here. I found them to be professional, courteous and did great work and delivered when promised.

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Review Highlights - Brendan's Auto Body

I was towed off the Saw Mill River Parkway due to a mechanical issue with my car.

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Alex's Towing

Alex's Towing

(34 reviews)

Very clean truck and the Driver was very knowledgeable and understanding and went a step above to…read moremake my bad situation better

Just got booted at the Elmsford Post Office and then fleeced for $65 plus tax by the driver…read more I am not from Elmsford but had visited the USPS once to mail something. I assumed that since the lot was open at 9 p.m. when I arrived that it would be safe to park there. There were no signs saying that it was closed and there was no gate. I called Alex's tow company and was on hold for quite a while until they said that they would send a truck. While I was waiting, I called the Elmsford police who said that they couldn't do anything about it even though I told them that that this wasn't legal. They told me to write to the Better Business Bureau. Not only wasn't this helpful but it was surprising to me that someone could just boot a car and hold it hostage for cash and that the police condoned it. When the truck arrived the driver pointed to 2 signs in the distance in the dark, as far from the entrance/exit as possible (one in the trash area and one in the far corner of the lot, probably 75 - 100 feet away). There were no signs indicating that there were parking restrictions or hours for the lot and no signs any where near the entrance -- having read other reviews, it seems that there have been others that have had this problem and yet no one does anything about it. When asked about it, the driver how they have the right to do this he said 1) I saw when you arrived at 7:30 p.m. and you could have seen the signs (I arrived in the dark at 8:50 p.m. in time for a concert in Elmsford at Pete's Saloon 2) didn't you think that maybe you shouldn't park here? 3) you seem like a smart guy, why don't you just admit that you made a mistake. These statements were incorrect and insulting.

Silva's Auto Body

Silva's Auto Body

(22 reviews)

Went to take my car in the other day, and got some exterior work done. However, when I picked up my…read morecar money had been stolen from my center console. In order to see my money someone would have to open my center console and look through my things to see the money because it was on the very bottom. Very sad to see how disgraceful people still act. Wouldn't trust my car here again.

Had my car repaired by Silva's about a month ago from a hit and run. This was my first involvement…read morewith them. I have to say they did a great job on fixing the damage and the car was pretty much done when they said it would be done. Where I am totally disappointment, grease all over my light colored visors, inside windshield and ceiling controls (interior lights, moonroof...). They lost the key to my wheels but they did find another that I could use. A large chunk of rubber was somehow ripped off the weatherstrip inside my driver side door. When I brought this to the attention of the owner, Tony, he told me that his people could not have done any of this and that I probably never noticed the missing chunk of rubber. I do not work with grease and it is impossible that it was brought to them like that, they received a clean car. Also I am the only person who washes my car by hand, that said, I always open the doors and wash the door jams and panels inside the door. If that chunk of rubber was missing prior to the layover in the body shop I would have noticed it. I get in the car and drive everyday, I would have noticed. Being told I probably didn't notice was totally absurd. I was not looking for anything from the body shop but I wanted this experience to be known. So, my chat with the owner was a big disappointment! Lastly, my car was hit again and I contacted them to do the repairs. I found out pretty quickly that the insurance company removed them from their list of preferred body shops. I called Silva's twice and I was told by Steven, both times, that he would straighten that out with the insurance company, because he knew somebody there, and would call me back. Well, its been over a month and have heard nothing from them. If this is the way customers are treated I couldn't in good conscience use their services again.

Brendan's Auto Body - bodyshops - Updated May 2026

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