If I could give a ZERO STAR - I would. Extremely Disappointed The lack of customer service from Safelite is absolutely unbelievable. I had damage to my glass back in January, and I have now experienced EIGHT canceled appointments. What is most infuriating is that Safelite does not notify me ahead of time that they don't have the necessary part. I find out after I have already rearranged my schedule and taken time off from work for an appointment that ultimately gets canceled. I even contacted my insurance company, and they confirmed that the part was ordered. So how is it possible that I continue to show up--or make arrangements to be available--only to find out that Safelite still doesn't have what they need? I am LIVID. This has been going on for eight months, and I have repeatedly been inconvenienced because of Safelite's lack of communication and organization. My time is valuable, and I should not have to keep taking time off work for appointments that Safelite cannot fulfill. This is completely unacceptable customer service. Eight canceled appointments is beyond ridiculous. I would expect much better from a company of this size. read more

Would give 0 if available. After scheduling 2 weeks in advance Satellite canceled appointment last minute. read more

The WORST customer service I have ever experienced. Horrible staff and not helpful. DO NOT USE THIS COMPANY! First, they forgot to fix my car after it sat in their parking lot the entire day Then they put the windshield on incorrectly and my mirror is hanging from the windshield. After waiting to hear back from them for several days and me following up persistently - I was forced to go back to the shop and they broke off the hanging mirror from my windshield, leaving me in a non drivable situation. It is now over a week and they still do not have a new windshield for my vehicle. also, the manager is too much of a baby to get on the phone and confront the issue- which is completely their fault. Every time I call the manager is busy or not in the shop. they do not care and I will never be using them again zero stars- If i could leave a negative I would. read more

Safelite AutoGlass - Auto Glass Services Near Me - Mount Kisco, New York

It's been 5 weeks since my windshield repair appointment at the Bedford Hills NY location. They broke the internal rear view mirror attachment. I was told it was on order. Never got a straight answer as from where it was ordered or when it would arrive. Manager has avoided me, head tech passes the buck. No one answers the phone. This was to be pushed up the line to someone with authority. I never received a call. It's too bad the rating system forces me to give one star. They deserve less. read more

No Show!! First appointment was cancelled by SafeLite at the end of the appointment window after I waited 5 hours. They rescheduled at their first availability 6 days later and then the lTechnician did not show !!! And he also did not call !!! read more

I recently had my windshield replaced by Safelite after it cracked beyond repair, and the entire experience was excellent from start to finish. GEICO recommended Safelite, and I can absolutely see why. It was very quick and easy to schedule an appointment, and the whole process was smooth. The front office lady was professional, friendly, and extremely helpful, providing excellent customer care and support throughout. The mobile technician, Isaac, was outstanding. He clearly explained everything, answered all my questions, and we even had a great conversation like two regular guys. It's always refreshing to meet someone who's both knowledgeable and personable. Michael, the technician who replaced the windshield, did a superb job. He was careful, thorough, and professional, taking the time to explain his work and ensure everything was done perfectly. From start to finish, Safelite provided quick, quality service with great communication and true professionalism. I'd highly recommend them to anyone needing a windshield repair or replacement. I especially want to thank Isaac, Michael, and the front office staff for turning a frustrating situation into an easy and pleasant experience. read more

Zero communication with actual location. Parking is chaotic with no regard for customer first. Was supposed to receive a call when car ready. Dropped at 8am was told would be about 2 hours. Never heard from anyone and finally went there at 3:30 to see what was happening as it is impossible to get a live person on the phone whether locally or through Safelite. When I asked why no call, basically was told not sure tech is supposed to. No apology just handed me the key. read more

I was expecting them to come change my windshield from 8am to 12pm. Never showed up, no phone call to cancel or to say they are not coming. Missed work today to wait for them. Terrible company Don't use Safelite, take your money some where else. Where they value you as a customer. read more

Worst experience ever. Broken back window for a full week before the first appointment was available. All of the Safelite comes to you and repairs the windows in your driveway is not true. Safelite would not come to my driveway and replace my window without an explanation why. So i was headed to Safelite at 8am about to get my window fixed atleast i thought until 2 minutes before i arrived they called me and said we cannot fix your window today literally last minute. Since i was 2 minutes away i said let me just go and see why not they told me the guy who was doing it called out but as i was walking in there was 5 mechanics doing absolutely nothing but sitting around talking in the garage. So i asked the guy if there was a different Safelite around i can go to since i already took the day off of work and he was extremely rude about it saying everyone's booked not even looking for me. Overall this ruined my day because nothing got done i missed a day of pay and the people i talked to were rude about it. Would not recommend this location to anyone. read more

Just take it elsewhere. Got my windshield replaced a week ago and they broke/ disabled the sos feature on my dash, by damaging the wire that is based directly underneath the windshield. They also misplaced my wiper blades, and they now go to opposite sides of the car and actually just snapped in half! Should've listened when i was told not to go lol, best of luck to future visitors doesn't save you any money to go here when you have to pay repairs double the price after your visit. read more

Safelite AutoGlass - wipers snapped off - Auto Glass Services Near Me - Mount Kisco, New York

Everyone there was kind and pleasant. I arrived early and they were able take care of me.

Aug 2nd 2023 I took my ford explorer to replace the windshield that had cracked I returned aug 3rd to have problem fixed The installer missed a detail so I informed the office, a young woman named Chrissy, she is an employee that is what all employees should be, along with the manager they took care of issue Fast and as courteous, the both of them Work to make sure clients are comfortable and know all that is occurring, so if anyone at satellite upper mngmt reads this take care of these two individuals they make your company better read more

a horrific experience with Safelite. After a no-show for the first appointment, the second repair failed immediately. On the third visit, the technician arrived at 8:48 AM, ripped the trim off my car, and claimed there was structural rust that prevented the install. ​I immediately took the car to a local mechanic and body shop in town; both confirmed the rust was NOT structural and the glass could be safely installed. When I returned to Safelite to ask them to put my trim back on, they refused. Because they removed the structural support trim and left it off, my windshield cracked completely across while I was driving away. ​To make matters worse, the front desk staff (Chrissty) was incredibly nasty and dismissive. This location has a reputation for mistreating elderly customers, and I experienced it firsthand. They left me with a damaged, unsafe vehicle and refused to take responsibility. Avoid this shop at all costs." But they are sorry for letting me down.. read more

My experience w/ Safelite (SL) has been horrible! Two+ weeks with a broken windshield -- 4 appts scheduled & messed up by SL. My windshield was hit by a rock while traveling for XMas. Called Statefarm (Mon) & they set me up w/ SL/Cape Cod. SL Dispatch called & set me up for a mobile, next day appt (Tues). Ten mins prior to my 4hr window was up, I got a call from a nice lady at SL Cape Cod who said they had no vans available & Dispatch never should have given me the appt. She talked me through repair vs replacement, we did some measurements over the phone & she advised that the windshield actually needed to be replaced not repaired. She assured me that they could do a mobile replacement at our vacation house the next day, Wed/New Years eve. Wed morning, SL Cape Cod called back & said there was a mistake and they did not have the windshield in stock, but could get it by Fri (Thurs was New Years Day/Holiday). I was concerned that we were headed home that weekend and that SL had cancelled twice already. So, I decided to reach back out to Statefarm and schedule the replacement when we got home to NY rather than getting the fix on Cape Cod. That day, I spoke with Safelite in Mount Kisco. They said that they had my windshield in stock and could do the repair on Sat, Jan 3. I shared that we were planning to head back from Cape Cod on Sat but if we get this taken care of once and for all, we'd just leave on Fri because this had now been plaguing us for the week. I triple checked that they had the windshield and we made plans to travel home on Fri, 1-day early, for the Sat repair. We arrived home around 3:30pm on Fri (a 5.5 hour drive) & at 4:50pm, I received a phone call from SL Mount Kisco indicating that did not receive the windshield in time for my appt. I explained everything (above) AGAIN & while kind & apologetic, all the woman could do was reschedule, which I did for today, Sat/1-week later. Through our conversation, I learned that my windshield would require a safety recalibration, for which it was explained they could give me the earliest/8am appt time on Sat. She noted the account/ticket & again apologized for all of my trouble. I called yesterday/Fri to confirm my 8am/1st appointment (CONFIRMED), the windshield glass was in (CONFIRMED) & we prepped the car and garage according to Safelite instructions. We waited for our 8am arrival this morning.... 8:30am, 9am, 9:30am..... no answer at Safelite Mount Kisco. No ability to leave a voicemail, just an endlessly ringing phone line. At about 9:45am, a man/Manager at Safelite finally answered. He advised that Caesar was at a home in Mount Kisco but would make it to my 8am appointment before noon. I asked if anyone saw the notes in my account .... he looked and ooops, let me call Caesar. I received a call from the tech/Caesar at the other appt in Mount Kisco. He hadn't reviewed the account or the notes this morning and apologized. He said that he had just finished the windshield replacement there & had about 30-40 minutes left on the recalibration but could get to me by 11:30am "as long as all continues to go well here." I asked about how we would manage if he had any trouble with my recalibration when the dealership/service center closes at noon and SL closes by 3pm He "did not expect we would have any problems" but he could always replace the windshield & then I could call the office on Monday with problems. (Will I have use of a car in this time? Will it be inspected? Safe to drive)? I had so many questions..... So, Caesar said he'd call his manager & I should wait for a call. Waiting, waiting, waiting ..... I made 4-additional calls to SL Mount Kisco's endlesslessy ringing phone. No answer. No return call from the Manager. When Caesar called back to say he was on his way, I said -- I've already called State Farm. We may have to move forward with another autoglass provider. He was kind, apologized & said he'd call his manager again to give me a call to try to sort this out. That was about 11 hours ago. read more

I had a great experience getting my windshield replaced. I received a few texts and a phone call to confirm my appointment. I dropped off my car and again received notifications about when and how to pick up my car. It was all easy and smooth. read more

Awesome, thorough service. They took the time to explain to me in detail what the process was for repairing my windshield. They were super flexible -- I had to reschedule a few times -- and were just so easy to work with. read more

Great service. Friendly and back their products with no questions asked if needed. Would go back again.

Absolutely horrible service. Appointment 1 drop off car and an hour later told the glass they have is damamged (this is after being told by the manager when I arrive they need to make sure the glass is there as 99% of customers have to come back at a later date). Appointment 2 the technician doesnt show up and doesnt call. 90 minutes on phone with customer service an nothing resolved. Appointment 3 they actually show up but glass they brought dmaaged. Reschedule for appointment 4 and you guessed it damged glass. This company is horrible. read more

Through GEICO, this place was recommended. This shop in Mt. Kisco has cancelled on me three times! This time was even more special as they cancelled an hour before I was supposed to be there. Calling GEICO to find if there is another place to go that has their stuff together. Amazing ! read more

They did a good job, we dropped our car off, came back at designated time and was done!

I needed to replace the windshield on my SUV. It was very easy to set up an appointment through my insurance company and I found the people at Safelite to be extremely professional friendly and helpful. The work was completed in one day. Overall I was extremely impressed with their work and service. Highly recommend this place. read more

Requested a replacement winshield through my insurance company USAA. They referred me to their provider of choice Safelite. I am totally satisfied with this decision and the service I received. I chose to take it to the Mt. Kisco location for an 8am appointment. I was taken in at once and in an hour my car was done - professionally and without any drama. Completely professional in every way, friendly and an overall 100% positive experience. Thank you Safelite! read more

Staggering incompetence combined with Olympic self-praise and confidence. If your car has a safety camera behind the windshield (colission avoidance or lane departure) they will attempt to install an aftermarket glass that does not have the same specification as the factory OEM and when the camera does not calibrate, they will try to convincde you something is wrong with your car (because they are, clearly "perfect")!!! STAY AWAY, go to your dealer and they will do it right. read more

I own my 4th jeep wrangler and anybody who has ever owned one knows the windshield is prone to breaking because of the 90 degree angle. This being said, I have always used Safelite to fix or replace the windshield and have ALWAYS had the greatest service. This most recent time ( today) I used the Mt. Kisco location where I was treated with professionalism, friendliness, and respect. Getting a crack in your windshield is a pain. But dealing with Safelite is an absolute pleasure. Thanks Nate read more

Charged for wipers that were never given or wanted, have not refunded in over a week. They do not answer phone. They charge hoping people do not notice and STEAL the money read more

First off they claimed that they would not put my new windshield on because they were codes on my car. It turned out that they were old codes that were not affecting my truck whatsoever. And we're not active per the dealership I bought my truck from they installed the windshield which ended up being defective, but I didn't notice it until about a week later it was a huge scratch that on my windshield that looked like it happened when the windshield was manufactured how they didn't see this when they put the windshield on is beyond me because it's right in the line of sight when you drive, they also broke the clips on the Cowell on the bottom of the windshield never told me about it, forgot to reattach the hose for the windshield washer fluid when they were done and did not align the windshield wipers right when they put them back on and it now hits the Cowell on the bottom windshield and it's not supposed to do that the overall experience I had from them was beyond ridiculous. I don't see how I could ever use this company to replace my windshield again because the unprofessional job that they did. And not telling me that they not only broke the clips but also knowingly, put on a defective windshield when you can clearly see the defect on it read more

I've been a USAA insurance customer for over 45 years. We had a tree branch fall on our windshield, resulting in a crack. We called USAA, and they got us an appointment with Safelite, but only for 10 days later. They didn't show. They then called and rescheduled for a week after that, and also didn't show. There is no way to direct dial to talk to a local Safelite person. Their national customer service people are unhelpful. We finally got another company from USAA, but it'll be another 2 weeks, so it's going to be over 6 weeks we can't drive the car. If we go to Toyota, they can do the repair right away, but it'll be out of pocket. If referred to Safelite by anyone, choose another provider. These people don't bother to show up or call if they can't make it. And you can't call them. read more

Registration and emissions stickers were not placed back on the car - do not go here. Go somewhere else! I had a small nick that needs to be repaired. Someone came to the house and said I need to have the whole windshield replaced because when he tried to fix it the nick got bigger and because I have camera so I have to bring the car to their shop for the windshield glass to be replaced and camera recalibrated. That was fine. I had no problem with this. Then I came Tuesday and they called after an hour saying that the replacement glass they have has a scratch so I had to come back on Friday. Then on Friday I dropped off the car at 9 AM and it was not ready until 4 PM!!! I was not happy but I still did not make a big deal even though it took them 7 hours!!! Also, I was promised last Tuesday by Chrissy that I will get a new windshield wiper due to the inconvenience of not getting it done last Tuesday but they did not. I did not even mention it. Then the cherry on top, I drove a block away and my gut feeling was telling me that something is wrong and then I realized that they NEVER put back my emissions and registration stickers!!!!! It's a good thing that I was not pulled over by a police!!!!! I came back and when they put back the stickers, the emissions sticker now says VOID because they did it so badly!!! I had my windshield glass replaced by another glass company in Mount kisco before and this never happened. Bottom line: DO NOT COME TO THIS SAFELITE!!! STAY AWAY!!! read more

I was able to get them to come to my house to repair a broken window 4 days after the break. We got a call that day at around 4 that they ordered the wrong window. Day later they ordered the wrong window again. I thought this was a quick service. So frustrating! read more

Safelite in Mount Kisco was very easy to work with. They had a minor supply chain issue, getting the windshield but they kept in touch with me throughout the process. Their interaction with my insurance company was seemless. I called Safelite and they handled the whole thing. I had nothing to pay. I've used them in the past for other cars with equally good experiences. read more

Great service! Friendly, competent folks who kept to the time frame they promised and did quality work!

Great service quick and efficient when it came to accommodating my schedule the technician Devonte took care of everything had no worries while I was inside working from home definitely makes things a lot more easier 10/10 read more

I had my windshield replaced. Gaspare was great. He replaced my windshield in less than an hour. The experience was great from scheduling to completion. I even had to call the the day before to let them know the crack has gotten bigger and they were able to cancel the original appointment and setup a new one with a new windshield replacement. All this took less than 15 mins. Awesome service!!!!! read more

Scheduled appt to get my windshield replaced. After arrival i was informed they ordered the wrong window, ok, i get it mistakes happen. I reschedual and take day off from work - i arrive at safelite for the install, had to be done in shop for calibration, and guess what, wrong windshield again. As im waiting for them to figure it out the installer was agrivated and started dropping f bombs in the waiting room because he was stressed with his manager. When i asked when they could take care of tghis all i got was "i dont know". I recieved no apology and missed two days of work due to thier incompetence. Liberty Mutual considers these guys partners for window replacement, i wouldnt use these guys ever...im taking it somewhere else. Mt Kisco NY Safelite. read more

Have an issue with their botched installation and they don't answer the phone. Been trying all day to get somebody on the phone and they do not answer. Go elsewhere and save yourself a headache read more

My window cracked back in October and I scheduled an appointment for October 25th 2021 to have it fixed. We received a message that the appointment would be canceled due to backlog in shipping the window, which is not unexpected. But we never got a call back to schedule it. We followed up 6 times with the same excuse "no update" or "we will give you a call tomorrow after following up on this", which never occurred. 2+ months later and the crack is still in the windshield. read more

Drop off and pick up were so fast and they did an amazing job. Also day my window broke they wrapped my back one up so nothing got in while we waited (only 3 days) for the rear window to come in. read more

The Best Technicians-Best service- skilled,professional,efficient, timely, communicative! Thank you

They incorrectly installed the windshield the first time. I brought it back today at 10am, cannot get anyone to give me a status they close in an hour and a half. The funniest is they call the repair of their botched up job "a warranty". A back and forth 8 times, between time and gas, total disaster. I'm heading there now, I hope it's done, correctly. Do not recommend read more

Quick, professional and friendly service! Excellent communication. Painless process to have my windshield replaced! Very punctual with my appointment. The service man, Pablo was very professional and friendly and knowledgeable. His work was very clean and was able to save my inspection sticker and registration and reapplied to the new windshield on my Jeep Yay! Highly recommend this company! read more