This company is terrible today I had a appointment to have my windshield repaired the time frame…read morethey gave was from 12 pm to 5pm ir is bow going on 4:40 pm and still have not heard from them ,I called customer service and they could not help me either, I am very upset and very aggravated my whole day has been taken because they cannot communicate to say hey we are stuck at another job , or that we are sorry for running late, the answer was we have a window of 12pm to 5pm ,poor way of doing things they had to of k own i would be there last stop once they get there schedule in the am. Needless to say I do not recommend this company at all. Today is March 30th 2026

Had an appointment scheduled 3/21/2026 from 0800-1200 at my home no one has called to checkin with…read moreme 3hrs past my appointment. Poor customer service communication.

Didn't get a tint but they hand wash like you would at home plus the price is perfect.read more

Jose did a wonderful job tinting my Tesla model Y. He was vey friendly and helpful. He helped me…read moredecide which tint would look best. Very respectful and professional.

Very easy and quick experience. Installer came within the time range as specified, windshield was…read moreinstalled within 30 minutes. He was very professional and efficient. They also come to you, which is very convenient. Price was also the most reasonable out of all the businesses I contacted, just be aware that the quote may not include the tax, so be sure to clarify that.

Very pleasant experience…read more Installers called me prior to the appointment time and showed up on time. Two installers finished the job in about 30 min. Cost is far less than Safelite and I didn't have to travel to them.

Called on a Monday and had a technician as soon as Tuesday. William was courteous and respectful…read more He contacted me to ask questions and advised me when he arrived. He called after the work was done to say that he needed to come back. The glass broke when he went to seal it. Apparently it happens with older trucks and he was going to discount me the wipers blades for the inconvenience. The wipers blades were another issue. I was told they had to be purchased to go along with the glass and it was a specific blade to ensure the safety of the windshield. My insurance claim begged to differ as they weren't going to cover it because they were $75 and you can get cheaper blades plus if it was a part of the service it wouldn't be extra. Well played, Safelite - I got duped. Thankfully, the technician broke the window so I then didn't have to pay for them. When I got home that Tuesday. My driver door was wide open. It has been raining on and off. The seat was wet and the floor saturated. Yay for mold. I'm not even sure how an oversight like that happens. I called the technician to ask and was told that he is very meticulous and cannot imagine leaving the door wide open, but would come back to clean it should I want. Nope. We are good. I like squishy floors. On Thursday, the tech was back. Very well spoken and communicative. I questioned my confirmation emails because my estimate went from 414 to 317 because of the new discounted wiper blades to 561 to 886. I was told he ordered extra parts and they are all attached to the service until scrapped. Cool story. It seems odd to add it to the estimate when it is not the customers fault. William finished. Gave me the details. He cleaned my seats and floor. Dried up as much water as he could. Set the new window. Attached my rear view and made sure to close my door. We settled up for 317. He told me I would get a notification that I was zeroed out. When I didn't - I texted him to advise. It felt a little rude but I was told he was driving and cannot look that he will handle tomorrow morning or I can call Mary Jo in the office. I said I would call. He then made sure I knew that he "in fact knows he charged me only $317" I know. I was there. I also never said he didn't. I said I was getting additional invoices. I was told it would be zero once the work was done. I called the office to the rude Mary Jo. She is just finished settling my account. With that she knows I am at a zero. I explained what William told me about adding additional parts to the same service call makes the estimate higher. Mary Jo snarkily advised that he wasn't wrong. I never said he was. I was questioning why they do that and make bills appear higher. And once you've paid why they continue to send texts and emails stating you owe more. Not my cup of tea. Overall, the window got fixed quickly. But the customer service was pretty shaky in the end. I cracked my windshield which led to another cracked window, a door left wide open and some pretty substantial water saturation to a sort of decent recovery into a bunch of caustic undertones over correspondences Safelite continued to send me.

This review isn't about the technician's ability--they did the job. It's about the customer…read moreservice, which was seriously lacking. From the moment I arrived, the manager at the Safelite in Middletown, NY gave off a confrontational vibe. He seemed irritated--possibly about where I parked--but didn't say anything directly. Still, the tension was obvious. I had scheduled what they called an "all-day" appointment because we intended to drop the car off before we went to work and pick it up on the way home after work. I informed the receptionist that our plans had changed and ask if we could pick up the car sooner if it was ready, the manager bluntly told me that it wasn't possible. What made it worse was his tone--he made a point of reminding me (rather smugly) that I had booked an all-day slot, so "it is what it is." Totally unnecessary and unprofessional. Eventually, I got a call saying the car was ready. The receptionist asked if the technician had already contacted me--I hadn't heard from anyone. Then she told me they were closing in 30 minutes... and I live 25 minutes away. It honestly felt like they waited until the last possible moment to call, just to make it a full-day ordeal. (For reference, a windshield replacement and calibration takes about 2.5 hours.) Long story short: I won't be returning, and I'll be warning others about how I was treated. The friendly, helpful service shown in their TV ads couldn't be further from what I experienced.

So here's the story behind this dealership.we were in Middletown and heading home on interstate 84…read more Warning comes on "Tire malfunction ". Ok I'm at an exit so I pull off and right at a gas station. I called AAA and they dispatch a tow truck to fetch us. Here's where the problem starts. Remember it's Saturday, the day before Easter. Most tire shops are closed and the ones that are open don't have my tire. Then a bell goes off. Most Mercedes Dealers are open on Saturday and since it's a Mercedes they should have a tire. First try... Strike one. Second try, Orange County Mercedes, yes they have a tire in my size but Elena tells me that they close at four and it's now 2:30. We get cut off, but Elena take the initiative to call me back. She tells me I have to be there by 3:30 or they can't change it. Just then the tow truck arrives. It's 2:45 and looks like it will take 45 minutes to get there. The driver says no problem. Well he wasn't kidding. We made it with minutes to spare. I'm saved. The lovely Elena tells me they were planning to close early but didn't. No one knows why. I DO. The service advisor is just as sweet as Elena. Her name was Caila, not sure of spelling. She tells us just sit in the waiting area, have coffee and she will take care of everything. And she did. One hour, car is ready and even got a full car wash. Follow up... turns out the front license plate and holder are missing. I'm befuddled but I'm guessing this is going to involve the Motor Vehicle Office, which is always a headache. Today Caila calls me to tell me they found the plate in their parking lot and she was overnighting it to me. I don't know about you but this whole episode brings tears to my eyes. Orange County Mercedes is a top notch dealership with top class people working there. Than you, thank you, thank you

So I came at 1.05 pm at this dealership, it took 20 mins some paper works, then agent told me it…read morewill take 1.30 hours to service me, relying on his words I ruled my other things to do that day, and especially meeting my daughter at train station. But when it was time to go for me, my car was only started to be inspected, because as I understood right they just skipped mine and did other cars. So I am totally unsatisfied and upset and disappointed with such attitud. If even they didn't do this they should tell me that it will take much more hours and I would figure out my other issues depending on it. It is unfair, and surely I am gonna tell everyone about it and to do all my best to spread i, and of course never buy from them any more. Shokhida

Absolutely amazing shop! Guys treat your car as if it's their own. Purchased a new car and wanted…read moreto get it ceramic coated together with tint. This is definitely the place to do it. I dropped the car off and left it for a day. They even picked dropped me off! Amazing customer service. Amazing staff. Professional and definitely coming back. Do not hesitate to pick wrap estate!

Highly recommend Wrap Estate! Checked many shops for the front package PPF for my Tesla model Y and…read moregot quote here for $1800 which is cheaper them other places near Ridgewood. Installation took 2 days and come out perfect, I could not even tell that there is any film my car. I found couple water spots but they should dry out in couple days . They do not use precut and they wrapping edges around which was the most important part for me! I don't want to see any edges form paint protection film and specialty dirt clogging there. Most of the shops I went to are charging $300-500 more and use precuts. Overall Great experience and guys are professional, very easy to work with!