This company is terrible today I had a appointment to have my windshield repaired the time frame…read morethey gave was from 12 pm to 5pm ir is bow going on 4:40 pm and still have not heard from them ,I called customer service and they could not help me either, I am very upset and very aggravated my whole day has been taken because they cannot communicate to say hey we are stuck at another job , or that we are sorry for running late, the answer was we have a window of 12pm to 5pm ,poor way of doing things they had to of k own i would be there last stop once they get there schedule in the am. Needless to say I do not recommend this company at all. Today is March 30th 2026

Had an appointment scheduled 3/21/2026 from 0800-1200 at my home no one has called to checkin with…read moreme 3hrs past my appointment. Poor customer service communication.

Didn't get a tint but they hand wash like you would at home plus the price is perfect.read more

Jose did a wonderful job tinting my Tesla model Y. He was vey friendly and helpful. He helped me…read moredecide which tint would look best. Very respectful and professional.

Very easy and quick experience. Installer came within the time range as specified, windshield was…read moreinstalled within 30 minutes. He was very professional and efficient. They also come to you, which is very convenient. Price was also the most reasonable out of all the businesses I contacted, just be aware that the quote may not include the tax, so be sure to clarify that.

Very pleasant experience…read more Installers called me prior to the appointment time and showed up on time. Two installers finished the job in about 30 min. Cost is far less than Safelite and I didn't have to travel to them.

GO TO ORANGE COUNTY AUTOGLASS If I could give SAFELITE a…read morezero I would. Most of the employees at the Safelite AutoGlass in Middletown NY seem like they hate their jobs and hate people even more. They ordered the wrong glass my vehicle which I had to schedule a pick up from their business to home and am self employed which messed up my work schedule and entire morning . After explaining my dilemma to Abrianna who was rescheduling me, not only told me that it wasn't her fault but she didn't apologize in any way. That is the purpose of customer service, to be polite and stand for your company even if the issue wasn't your fault at all. It was the fault of the company. This is the kicker, she called me back and told me my appointment was cancelled and they didn't want me as a customer. I didn't yell, I didn't swear I did tell her maybe she should find another job as she seems like she isn't cut out for customer service. Very vindictive and not a nice company.

Called on a Monday and had a technician as soon as Tuesday. William was courteous and respectful…read more He contacted me to ask questions and advised me when he arrived. He called after the work was done to say that he needed to come back. The glass broke when he went to seal it. Apparently it happens with older trucks and he was going to discount me the wipers blades for the inconvenience. The wipers blades were another issue. I was told they had to be purchased to go along with the glass and it was a specific blade to ensure the safety of the windshield. My insurance claim begged to differ as they weren't going to cover it because they were $75 and you can get cheaper blades plus if it was a part of the service it wouldn't be extra. Well played, Safelite - I got duped. Thankfully, the technician broke the window so I then didn't have to pay for them. When I got home that Tuesday. My driver door was wide open. It has been raining on and off. The seat was wet and the floor saturated. Yay for mold. I'm not even sure how an oversight like that happens. I called the technician to ask and was told that he is very meticulous and cannot imagine leaving the door wide open, but would come back to clean it should I want. Nope. We are good. I like squishy floors. On Thursday, the tech was back. Very well spoken and communicative. I questioned my confirmation emails because my estimate went from 414 to 317 because of the new discounted wiper blades to 561 to 886. I was told he ordered extra parts and they are all attached to the service until scrapped. Cool story. It seems odd to add it to the estimate when it is not the customers fault. William finished. Gave me the details. He cleaned my seats and floor. Dried up as much water as he could. Set the new window. Attached my rear view and made sure to close my door. We settled up for 317. He told me I would get a notification that I was zeroed out. When I didn't - I texted him to advise. It felt a little rude but I was told he was driving and cannot look that he will handle tomorrow morning or I can call Mary Jo in the office. I said I would call. He then made sure I knew that he "in fact knows he charged me only $317" I know. I was there. I also never said he didn't. I said I was getting additional invoices. I was told it would be zero once the work was done. I called the office to the rude Mary Jo. She is just finished settling my account. With that she knows I am at a zero. I explained what William told me about adding additional parts to the same service call makes the estimate higher. Mary Jo snarkily advised that he wasn't wrong. I never said he was. I was questioning why they do that and make bills appear higher. And once you've paid why they continue to send texts and emails stating you owe more. Not my cup of tea. Overall, the window got fixed quickly. But the customer service was pretty shaky in the end. I cracked my windshield which led to another cracked window, a door left wide open and some pretty substantial water saturation to a sort of decent recovery into a bunch of caustic undertones over correspondences Safelite continued to send me.

I had a blowout in NY while on a road trip down to Georgia, and Mercedes-Benz of Orange County…read moretruly saved the day! They were the only place that had the exact tires I needed in stock and got me back on the road incredibly fast. Every single person I interacted with was professional, courteous, and understanding of my stressful situation. Highly recommend their service department!

I brought my Sprinter there. Quick service, friendly staff. Clean building. Fair price.....I'll be…read moreback.

Absolutely amazing shop! Guys treat your car as if it's their own. Purchased a new car and wanted…read moreto get it ceramic coated together with tint. This is definitely the place to do it. I dropped the car off and left it for a day. They even picked dropped me off! Amazing customer service. Amazing staff. Professional and definitely coming back. Do not hesitate to pick wrap estate!

Highly recommend Wrap Estate! Checked many shops for the front package PPF for my Tesla model Y and…read moregot quote here for $1800 which is cheaper them other places near Ridgewood. Installation took 2 days and come out perfect, I could not even tell that there is any film my car. I found couple water spots but they should dry out in couple days . They do not use precut and they wrapping edges around which was the most important part for me! I don't want to see any edges form paint protection film and specialty dirt clogging there. Most of the shops I went to are charging $300-500 more and use precuts. Overall Great experience and guys are professional, very easy to work with!