My car had been towed there by Elmsford PD after a car accident. I wasn't allowed to call my own…read moretow or request where my car was taken. Additionally, I was never informed of cost/ fees associated. My car was scheduled to be towed to the dealership performing the repair, I spoke with Reina to notify them my car was being towed. She sent me an authorization form that stated I was aware there would be a $125 fee. I called to ask about why they were not upfront with the fees, she screamed at me to sign the form, then said "I guess you don't want your car back!" and hung up on me. I reluctantly agreed to sign the form, sent it to her and emailed that I would be coming in to retrieve items out of my car before it was towed. When I went out to my car, I looked to make sure they hadn't done anything to my vehicle, and noticed there was a piece that they had ripped off. I understand there are times when something has to be removed for safety during a tow, but they are supposed to document everything done, and why. I took photos. My insurance then called me to notify me that the tow had gone there, but was not authorized to spend the exorbitant amount they were charging, so they had to leave. I called Brandon's to explain that a piece from my car had clearly been removed. Reina was nasty and condescending on the phone, ended up saying she has no idea and maybe something had been removed but has no way of knowing. How do you have no way of knowing when it was done by the shop you work at? She ended up transferring me to the owner. When I explained the situation to him he said "if you got proof come here and show me." I went in, showed him the photo of my car at the seen of the accident. He told me that the part I was showing him was a piece of the other persons car (it clearly was not), I told him it was not, he said "well then it's still there." I said it was not there and I would just like to know what was removed, why and have it documented, as it is my right to do so. He went out to look at my car. While he went out, I asked Reina for an itemized bill (as it's my right to have). She said "no," when I asked why she wouldn't give it to me, she said "because I said so, you're not even paying, insurance is." My insurance, that I pay for, for my car, that I also pay for and she's telling me I have no right to the bill? I said okay, then explain the charges to me (my insurance had given me a rundown of what they were told the charges were). I asked why I was being charged an inspection fee, a labor fee, and why I was being charged $250/ day instead on the $125 listed on the release form. She rudely stated "Things cost money, what did you expect it to be free?" I said absolutely not, but I am entitled to know what I'm being charged for and why, she once again went on about how I wasn't being charged, insurance was. Agin, my insurance, that I pay for, for my car.... Any honest company would be more than willing to tell you why they are charging you the amount they are, and would be more than willing to provide an itemized copy of the bill if they have nothing to hide. The owner then comes back in screaming at me about how the parts were all still on my car, nothing had been removed and that when they drove the car it got moved under the wheel (complete lie). He then started screaming at me to bet him $1,000 that it was there. I told him I would not be betting him, but would like to know what was done. Again starts screaming at me to bet him, because that's a professional way to conduct business and carry yourself as a company owner. I said okay, well it clearly was removed, but if you won't admit it then let's move on to the charges.He refused to answer any questions pertaining to the charges or amount and continued screaming about how he gave me a nice discount. He then began asking me why I was getting the car towed off his lot and where I'd be getting the work done (why would I want to get it done by him after the way they treat customers). I told him, not that I needed to, he then began talking down to me saying dealerships can't do repairs and they'll send it out elsewhere. (some dealers don't but some do, the place I'm bringing it does them there). He began once again talking over me, talking down to me like I was stupid about how the dealer was going to send my car to a body shop. Why does it matter? I would hire anyone to fix my car before I hired him. He then told me my car was totaled, it is not. He told me it's an old model (literally a 2024 lol). And asked me if the air bags went off, if the air bags had gone off, I'd imagine he'd notice when he went out to look at my car. He then went on about his various titles and how he's on the board of the Westchester automotive something or other (not that it matters or anyone asked). My front seat also had debris all over it after they towed it and the owner refused to acknowledge where it came from. This company is extremely corrupt, charging illegal rates.

Outstanding job on repairing my Range Rover. They went above and beyond and delivered it in…read moreimmaculate condition.

This was my first time taking my car in for repair, and I was nervous and didn't know what to…read moreexpect. The team at AFC Auto Body Shop set me completely at ease. They were welcoming and knowledgeable from the get-go--even fixed my front bumper in seconds and immediately. They sent me an estimate on the same day for a crack repair and some paint correction I needed to get done. I dropped off my car and a couple of days later got an email from them telling me less work was needed than initially thought, and informing me that the price would go down. *down*! A true testament to their honesty and ethics. The work was completed ahead of time and beautifully. My car looks as good as new, when in fact it's ten years old. I would go back in a heartbeat and with full trust. This is a perfect auto body shop.

I recently had damage to paint on hood of car due to water leak in my garage. I had been to AFC…read moreseveral times previously so stopped in to speak with Luca but instead met new owner Sarub and his father. Sarub was very pleasant and was able to provide me with an estimate that same day. Car was repaired and I was beyond pleased with result. I was glad to see that Sarub kept on Fernando who does beautiful work. My car looked so beautiful and it shone in a way it hasn't since I drove it out of showroom. I would highly recommend AFC.

John helped me through a difficult accident. The other person's insurance company gave me a hard…read moretime and John was there every step of the way for me. Very knowledgeable and friendly.

Trustworthy and transparent. I would recommend them to anyone. It's too bad I'm not going to be in…read morethe area forever because I wouldn't go anywhere else for future needs.

Great body shop. Fairly priced ,great communication. Vehicle was repaired promptly. Recommend highlyread more

This my second time taking my BMW here and I have to say these guys are simply the best! They…read morereally know their stuff and their work is extremely polished. My car looks as good as when it came off the lot. Not only are they amazing at what they do, but they are absolutely the nicest people. Trust and don't event think twice about!

I've been a loyal customer of Mastroddi Auto Body on Nepperhan Ave in Yonkers since I was 16 years…read moreold, and now, at 39, I still wouldn't trust anyone else with my cars. Mastroddi's is the kind of place that combines old-school honesty with top-notch craftsmanship. Every time I've needed body work, they've been straightforward, down-to-earth, and consistently delivered quality work. It's rare to find an auto body shop where you feel like you're in good hands, but at Mastroddi's, that's exactly the experience. I can't recommend them enough!

Brought my car in for an estimate 2 months ago and was told that I wouldn't be able to drop off the…read morecar because they were backed up with work. Fast forward to today and they said they couldn't write me an estimate. Older man came out rude and said he couldnt help me right off the bat!!! Made no sense! I feel like it was race related. All I needed was to get an estimate so I can get my car fixed. I was going to pay cash! This is ridiculous. I guess if you aren't white they don't even want to help you.

Front bumper repaired. Nice staff. Quick Quote and repair took the week…read more I had to get a rental and because they are not open on Saturday or Sunday it was tricky but I made it work. Because of the hours and no one working Saturday or Sunday and no voicemail or a place to leave a message - I am not giving 5 stars - but other than that - great repair on my car and they guys were really nice.

Excellent auto body repair shop specializing in upmarket European auto makes…read more Over the years I have used the services of this company for body repairs on various Mercedes Benz and BMW vehicles I have owned and have been very satisfied with the quality and reliability of their repair service. The company is an authorized approved auto repair facility for all major auto insurers.

my family has been coming here for years and they're kind, trustworthy, helpful, and good at their…read morework

Friendly, efficient service. Ended up with nails in two different tires two weeks in a row, had a…read moregreat experience here both times.

Master Mechanix has more customers than they know what to do with because they're honest and take…read morepride in their work. This means it can take time to get an appointment. But it's more than worth the wait.

If you want it done right. This is your stop. The team here makes it happen. Professional handling…read moreof your vehicle's needs. Parking is rough. But you're in great hands.