My wife recommended Auto Aid to me some years ago after my family mechanic retired and other mechanics were just disappointing. Glad she did! This is now my go-to shop - quick, courteous, clean, honest. read more

Great customer service, I came here because I'm new to the area and saw the good reviews posted on yelp. So I decided to give them a try and I'll definitely be coming back here, FYI call to make an appointment. read more

I went there for my car's headlight because I saw many good reviews about them and I felt they are nice and good. They checked my car and show me the price that was little expensive. After I paid the price I felt that was not right price, but they asked me to visit and took time to explain why that was expensive and I appreciate it. They are nice and professional. read more

Jack, David and the team at AutoAid are the BEST when it comes to auto mechanics. I was referred to them by others who had used them. We needed to get my husband's car serviced as all the electronics on the passenger's side were not working. It had happened once before back East. Jack's team were able to find the electrical problem and fix it. They then serviced my car for its 35000 mile check up and oil change. then my son's car had some major noise issues, we took the car to Jack and his team went to work and got the issues resolved. We found Jack and David to be very honest, knowledgeable, and respectful. They kept us informed about what they found that needed work. When I asked for some things to be done to my car, they wrote it down and later called me to tell what on my request list did not need to be done! WOW never have I had a mechanic tell me that something doesn't need to be done! After working with them I can see why they are certified female friendly, and why they have their AAA rating. If you are looking for a mechanic to give you an honest assessment with your car's troubles and good pricing then you need to call AutoAid. read more

I am not a fan of car problems. I am a fan of a mechanic who makes it easier when it's time to get service on my car. I actually found AutoAid on Yelp, and saw that it was approved by the AAA, so I decided to give it a try. Their customer service is top-notch, they run a very organized shop, and the waiting room is very clean and does not smell of engine oil or exhaust one bit. They even like to make sure you're comfortable-- "Is it too cold in here?" "Would you like a pastry with your tea?" They also offer all kinds of deals and coupons all the time and send you a cheesy joke by email just about every day. You get a little rewards card that racks up points for bonus service or other deals, with each dollar you spend there. Every time I go to get my oil changed, it does seem like there is some other service they want to offer you... but they do show you the evidence, and then you realize that you really had been neglecting that part of your car unawares. After all, it isn't good to go driving around with a filthy cabin air filter or nearly worn-down tires. Yes, it did end up being very expensive, but it will save me a lot of hassle and probably money in the long run. Per is the main guy I do business with when I go there. He's like an old-fashioned auto repairman, and he's serious about making sure the customer is happy. When I had to get a rental car, they helped me out by arranging for it. Plus, it was about 50% off Enterprise's usual daily rental price. I'd definitely recommend taking your car here for your next service. They can even recommend a good body shop too-- the one next door. read more

Autoaid is the place to be. The staff is friendly and knowledgeable. I refer all my family and friends to them. You never have to worry about being taken advantage of here. I moved to Van Nuys last year and was referred to autoaid by a friend. I'm so glad they did. I bring my car here for oil changes to repairs. I must also mention that the waiting area is extremely clean as well as the bathroom. It's nice to have a comfortable place to wait while your car is being worked on. They have filtered hot and cold water, coffee, candy and a tv in the waiting room to keep you comfortable. I wouldn't take my car anywhere else! read more

These guys not only know how to take care of cars, but they know how to take care of their customers. They started a program called Manicure Monday - just mention that when you make your appointment and they'll set you up with a manicure or gift certificate. Very cool. The best part - my car runs so well! And, they are AAA approved, an impressive rating. Try them out! read more

AutoAid is my go-to for all things related to service of my cars (current and past). They are efficient, and provide excellent service to vehicles and also people. I greatly appreciate the ride home while my car is being serviced, and the ride back when done. Their office environment is welcoming to someone wanting a cup of coffee, to little kids, and to pets. It feels like family -- which it also happens to be, with several family members running the business. read more

Wonderful service. Honestly, I can't say enough good things. They are cheap (well, reasonably priced) and offer discounts. First time customers come into the office with always friendly and professional attitudes from everyone who works there, and their very own "care Kit" that includes little goodies for the road. A tiny thing for a business to do, but what a difference it makes. Be sure to meantion yelp and a first time customer, and they knock $25 off service. And if you are a AAA member they knock 10% off. The experience and being an AAA approved speaks for itself, so you can feel confident in leaving your car there to get fixed correctly and quickly. If you're in the valley, and want to go some where where they will not oversell or fix the wrong issue with your car, visit Auto-aid. read more

Let me start by saying Amazing!! AutoAid did an Amazing job with my vehicle! They walked me through every step of the way, and they made me feel comfortable. From the front staff to the mechanics I just want to say thank you!!! Jack and David are the go to guys when it comes to information about your vehicle. The body work that was done on my Toyota by AutoAid was Amazing!! I will definitely recommend AutoAid to my friends and family....Once again Thank you! read more

This is tip top of the line shop worthy of all the star rating that I've given. In the most crucial moments which may seem stressful, this shop was all the guidance I required. Truly efficient professionals in their trade. Knowledgeable, friendly environment, & yes a great place to call 10/10 for my car's maintenance, repair (reasonably priced), with text/ email updates of your vehicle's repairs accompanied by visual and professional explanations. Thank you for your hard work! Thank you Debbie, vehicle techs & David for great, honest customer service. AAA recommended at the right time ! read more

At first I was disheartened, I rushed these guys and was disappointed how the work was not completed fully ... That's on me. So I brought it back the next morning and ... Now I'm happy the Old PonyBoy is running great again ! You guys found the current fatal issue with my old Bronco II and fixed it right ... Again ... Thank you. You guys always treat me like a friend. read more

They are very professional and I like their customer service. Just had my second service with them after moving to Studio City.

Finally found an honest mechanic shop! Thank you Jack, Alex, David, and co. I've brought my vehicles into these guys a ton of times and they are always so friendly and go over everything very thoroughly with me. I honestly feel like I'm part of the family now. LOL I LOVE that they are honest and tell me things I don't need to do and that can wait rather than just trying to make a buck. I've sent my friends and family here and everyone I know always has a great experience. Don't take your car anywhere else...trust the guys at AutoAid for all your mechanical needs!!! Much love... read more

Jack was very nice and gave a lot information. He called me and was very detailed about the issues with the car. Most definitely I know that I'll return to this place if I'll have any future problems with my car Thank you guys! read more

Brought my car in to fix after crashing my side bumper into a pole. Work was finished on time, excellent communication and clean detailed work above and beyond what I needed repaired. Price was very resonable too compared to other quotes I had received. read more

I really appreciate the quality of auto aid thanks Doug, Max and David I came in for the aaa inspection they did a great job I will use auto aid in the future thank you read more

Needed to get my brakes fixed so a friend of mine suggested that I go here, as she had had a lot of work done on her old car before she got a new one. Made an appointment to get my car checked out (only "downside" to this place, for me, is that they aren't open on Saturdays, since my working schedule has weird hours), brought my car in, filled out some paperwork. David, the gentleman helping me out, was super nice and accommodating. Told me exactly what they were going to do and what would happen after they inspected my car. They didn't get around to checking my car until maybe 12:30pm (had dropped it off at 9:30am), but they were incredibly busy that day as it was the day before Thanksgiving, and I didn't have to be anywhere anyway so no big deal. They finally called me around 1:30pm and said what I needed to get fixed. Had to have my rotors and front brake pads replaced. They also mentioned the wear on my tires and advised me to get them replaced soon (just got the brakes fixed, though). They had estimated to have my car ready by the time they closed at 5pm, but actually finished it up an hour early and were even awesome enough to come pick me up to get my car. :) Total work done was around $450 (also had a tail light replaced and complete brake service [fluids, etc.]). They even told me they tried to fix my front license plate, but the part was broken, so...ha. DUCT TAPE! Overall, a great experience with Auto Aid. They didn't try to sell me on anything I didn't need and were very informative about the whole process. Would definitely bring my car back here for future repairs *knocks on wood* read more

A very professional and great body shop! Tony greatly exceeded my expectations for a body shop. My Scion look practically brand new as if I was never even in an accident. Tony was very helpful in explaining the whole process to me and how everything would be done along with doing his best to keep the price within a range that I could afford. He also kept me up to date with pictures and phone calls of how the car is doing and informing me what he'll be doing to the car the following days. All in all I have nothing but praise for this body shop. It's exactly what I expected of a body shop and more, so I definitely recommend anyone who needs their car's body repaired to check out AutoAid & Rescue and talk to Tony. As they are very professional and will get your car back to the way it was or even better! I for one will definitely be coming back here again if I every need any body work done done on any car. Thanks a bunch Tony and everyone else at AutoAid & Rescue! read more

I have finally found a mechanic I can trust!! This place is everything a woman needs in a mechanic shop and more. Outside of the outstanding service and fair prices the shop itself is clean (yes...clean), has a baby changing table and area for the little ones to play and self entertain! So happy to have found these guy and will gladly be using Autoaid for all my car needs! read more

This place is great. I started to bring my vans here monthly and David always makes sure everything is taken care of. Highly recommend!

AutoAid is the best. We have multiple cars and have been using them for 7 or 8 years. Jack and David take great care of us. When dealing with a mechanic trust is important and they never disappoint. read more

Took my car here a few days ago and was extremely satisfied with their customer service. Allen was professional and friendly and explained everything to me. Thank you for the great service! I will be back! read more

Been taking my cars to Jack & David for years. They do excellent work for a reasonable price. They go the extra mile for their clients. And now, they offer body work - which, much to my dismay, have had to take advantage of recently. The work was fantastic. You can't even tell there was any work done on my car. I wish there were more businesses run like AutoAid. read more

As always, it was a pleasant experience dealing with the staff at Auto Aid. They are caring, friendly and very honest. read more

This place is honestly the greatest for Auto Body repair and other services. I am returning a lease and needed work do before I turn the car in. I went in for work on my car's rocker panel. David was extremely courteous, and answered every question I had. He called me various times to keep me in the loop about price quotes, work, and even asked if he could reach out to my leasing agent in order to get me the best deal w/ work I needed AutoAid to complete. Wow! Clearly AutoAid cares about their customers! They truly went above and beyond with their communication and craftsmanship. I was thoroughly impressed w/ the help everyone provided the moment I walked in, to the moment I left. I HIGHLY recommend AutoAid for repair work. There isn't a better place to go. read more

I love this shop. Been coming here for years because the personal family oriented service, they're a AAA Approved and the staff makes you feel like family. Try it, you'll like it. read more

These guys do great work and have wonderful customer service! They are certified female friendly and deserve that rating. Very helpful for a busy family schedule and prices are better than the dealer. I've been coming here for about 5 years. read more

As a first time customer of AutoAid, I relied entirely on Yelp reviews to direct me to a business that does auto body work. The high ratings, customer satisfaction, and consensus on the fairness in pricing led me to Auto Aid. The reviews were spot on. Matching my car paint color required a tricky three part process, using pearlescent and metallic paints, in addition to the base color. The work came out beautiful, and my husband and I couldn't be happier. It was very sweet to receive a beautiful Mother's Day card, in my email, the day before I picked my car up. The mechanics we've been using for about 15 years, never thought of that nice extra touch; and to be honest, I can't think of any businesses which we regularly use that does that. It warmed the cockles of my heart. read more

Friendly staff, clean waiting area with refreshments, great service!!!! David even installed my son's car seat when I dropped off and picked up my car, TWICE!!! He declined a tip stating that's the way they do business at AutoAid. I was referred by a chiropractor after I was rear ended. Best recommendation ever. My car is back to new. Thank you to Jack, David & Mike and all the people behind the scene working their magic. I'm happy to recommend you to all my clients, family and friends. Keep up the excellent work. read more

Been a happy, satisfied customer since 2003. Excellent customer service. This repair garage is the cleanest I have ever been to. Service is exceptional, always a quick diagnosis and repair. Fair pricing, efficient mechanics and the business is family owned and operated! They give a complete and thorough check on the vehicles, and will give an honest assessment of necessary repairs, I never feel as though I am being "sold" a job I do not need. Absolutely nothing negative to post for this great auto repair shop. (And yes, you are always greeted with a warm and friendly smile) AutoAid & Rescue is a gem in the heart of Van Nuys. read more

David and company are preeminent mechanics. David, his father, and all of his associates are knowledgeable, communicative, and extremely personable. Best of all: They get the job done!!! I digress: I took my father's 1995 Ford Crown Victoria to AutoAid and Rescue after he had visited Vista Ford in Woodland Hills 3 times regarding light-dimming, voltage-dropping problems. Vista was completely unable to diagnose his problem. They charged him on his first 2 visits $80.00 apiece for failed diagnoses. They told him that no problems had presented, and that, therefore, they were unable to determine the source of his automotive difficulties. His car could not maintain lighting at night and on one occasion simply died while driving. On his 3rd visit, my father was met by a mechanic who couldn't even communicate intelligibly with him, so he (rightly) decided to leave. My father is 86 years old and really doesn't have the energy to go back and forth to a dealership which is so obviously unprepared to help him. During his first 2 visits, his car was kept at least 2 days at a time, and he had to rent a car at Hertz in order to transport my mother to the places she needed to be. Nobody from the dealership even cared to let him know how things were going. A lot of time and money were wasted, and my father was at the end of his wits. The car remained unable to be safely operated for over a distance of 5 miles without incident. On with the review: So, based on my son's recommendation, I intervened in the situation and took the car to AutoAid. I had no appointment, and brought the car to them at 4:00 PM on 12/29/14. They close at 5:00 PM, nevertheless the guys had the car in a bay and were looking under the hood by 4:30 PM, despite the fact that they had many other cars there. The next morning (12/30/14) they contacted my father with the diagnosis that he needed a new alternator, and a few other items that needed to be taken care of: dirty differential fluid, burned out rear window brake light, etc., all items my father always trusted Vista to find and point out to him. They finished all repairs that day. The car was fixed and runs like a champ. End of story. So, just cut to the chase when you have an automotive problem and go to AutoAid and Rescue. I will also be posting the text of this review on the Vista Ford Yelp page, so that others may benefit from this experience and my father's frustration will not have been in vain. read more

The Auto Aid outfit was excellent from start to finish. From an impressive clean area when you arrive to wonderful customer service, updates when needed, and my car was ready 2 days earlier than I expected. With brand new parts expertly assembled my car looks brand new! Thank you Jack, David, and everyone else there! read more

Yet another wonderful experience at AutoAid. I brought my car in and David got in the car with me for a quick ride so he could hear the squeaks and noises the car was making. While the car was being serviced, I broke out my laptop and used their wifi. Very comfy there. Squeaks Gone. Rattles Gone. Oil Change Done. Headlight lenses polished...and it all cost less than I had expected. Overall, a GREAT experience. It's a 30 min drive from my home, and I pass maybe 20-30 (probably more) other repair shops along the way...but I won't take my car anywhere else. HIGHLY recommended. read more

I've been going to auto aid years, David is the most friendly and honest service advisor I've ever had the pleasure of using. He will always take the time to explain services that need to be done, and what can wait and why. I've never once felt like I was doing anything Unneeded to my car. They also do a very comprehensive check of the whole car with any service. read more

Great body work done on my car - looks like new or better. Very nice and professional in every way.

I was traveling in the area when my engine light came on. I stopped into a Hyundai dealership and was told it would take 2 1/2 hours before they could look at my car. So I yelped and found Auto Aid. They were the kindest most caring shop I have ever been in. David stepped right up and offered his assistance. When my engine light mysteriously disappeared David still drove me around the neighborhood just to be sure. If you live in this area consider yourself fortunate to have this shop for all your car needs. read more

I had what seemed like a minimal, 'no brainer' accident last September when a guy backed in to me. As of today, the insurance companies are still battling it out, but my car has been repaired. Jack talked me through the process, then when I finally decided to get the repairs done, David in the body shop took great care of me. Also worked on items outside of the accident that helped my car look better. He made my rental car reservation, basically good old fashioned SERVICE! NO run arounds, no nonsense, it's done and the care looks great. Definitely keep them in mind when you need work done. read more

I was very pleased with my service experience here. My service advisor David was friendly and knowledgeable. The facility is easy to get in and out of as well as modern and clean, especially the bathroom. I thought my car needed new brakes. AutoAid's diagnostic check showed I didn't. All was taken care of in a timely manner. I highly recommend AutoAid's service to all my friends. I had a great experience and I will be returning next time my car needs to be serviced. The personal care and attention you receive from David, Jack and Alex at AutoAid's is something you can't put a price on in my opinion. No additional charges for peace of mind! They are super friendly, always taking their time to go over the details of your vehicle repairs with you. AutoAid just makes you feel special, a valued customer. They changed my perspective of the automotive industry. read more

Great service! My car was rear ended and I was looking around to get it fixed, but other companies weren't up to par. When I went to auto aid they catered to all my needs, the work was great, and I was truly impressed. So impressed that I live 30+ min away and I'll make the drive i he future because of the great service. read more