AutoAid is great. I had been going to another mechanic for years and he only ever did the least necessary. On a recommendation from a friend I brought my car in for an oil change. The did the oil change and a full inspection and discovered everything the last guy had simply never bothered to look at. Their recommendations for service all came with photo or video documentation so I could see exactly what was going on. They gave me a clear picture of what was urgent, what needs looking at soon and what can wait. That allowed me to make a plan to get things fixed on a schedule that works for my budget. The team is thorough and service minded. I was treated very well. I will send all my friends here and will continue to bring my car here for all its needs as long as I am in Southern Cal. read more

Pleasant and friendly staff. Great work on our vehicle. Explained everything to us the repairs were made. Clean waiting area and restroom.

I went to AutiAid today for an AC diagnostic test. The team was thorough and professional but it was the owner, David who really made my visit great. He was extremely helpful and empathetic on what is the hottest day of the year (not great timing for an AC issue). David did right by me and we spent nearly half an hour just talking about family and growing up in the area. A rare experience in today's world with an extraordinary owner. read more

Friendly staff. Knowledgeable. And fair. I would highly recommend. And the property is clean and well kept.

I wanted to take a moment to sincerely thank you for all the time and care you invested in working on my old car. I know it's a very aged vehicle and, in many ways, not really worth the money or effort it needs, but you still treated the job with patience, professionalism, and attention to detail. I truly appreciate the way you carefully explained the options, respected my decisions, and went above and beyond to keep the car running safely for as long as possible. Your honesty and dedication mean a lot, and it's clear you take real pride in your work. Thank you again for your outstanding service and for looking out for my best interests. I'm very grateful to have a mechanic I can trust. Sincerely, Armin Ardavan read more

I've been going to AutoAid for a couple years now and I've always found them to be very honest, nice/kind and fairly/reasonably priced (i.e., not the cheapest but not the most expensive). I think what won me over was the first time I brought my car to them, they had two opportunities to cheat me, but didn't. Specifically in one case, they noted my tires needed replacing, but they said that only 3 of them need replacing as the 4th was in really good condition. They could have easily just said all 4 need replacing, but only recommended the 3, so I appreciated the honesty. Recently, I took my Civic for AC servicing and an oil change and the process was as smooth as always. Very random, but I love the online system they use. You get to see all the notes made about the cars, they sometimes upload photos, etc. Keep up the good work! read more

Been about 5 years since I needed service done. Went right back to auto aid. Check engine light with a P0014 code. Diagnosed the issue which was exactly what I had read about on line, so no surprises there. Some delays getting the work done as the Hyundai dealer delivered the wrong part twice, so Lupe himself drove to Mission Hills dealer to make sure the right part was gotten. Professional all around,. Lupe is great as well as John, Christian and David. Have a neighbor with a Volkswagen issue and I will definitely refer them to AutoAid read more

They have been very helpful servicing our older car. Honest about service timing and what was truly necessary. Originally referred by a friend. I have gone back twice now! read more

I found Auto Aid after my car dealership's service department quoted me an $8,000 repair. My Subaru had a busted hose, which the dealership repaired, followed by the $8,000 repair quote and a recommendation that the engine be removed and taken apart because of coolant and oil mixing. My car has only 70,000 miles on it and runs fine. A second opinion was definitely warranted. Auto Aid was great. Dave was polite on the phone, stayed within the time promised for a detailed diagnostic, gave my car two test drives after the diagnostic, and explained what he thought the issue might be. The cost of the diagnostic was reasonable. As it stands, he did not see anything that warranted a serious repair or engine work. Just so I would know, he also ran a quote of exactly the repair that the dealership recommended: $4,200 as opposed to $8,000. However, Dave did not see anything indicating such a repair was needed. I took my other Subaru to Auto Aid for rear brakes ($100 less than the dealership) and an oil change. Great service, fair prices, nice people, rides given for local customers, and a cute waiting room with free wifi. I've found my new mechanic. read more

AutoAid - Cute waiting area -- tricked out with toys, games, candy, and little kids sized chairs. Keurig for the grownups on the left. - Auto Repair Near Me - Los Angeles, California

(From my experience two months ago) I've been coming to this place since they were at their old location. They've always been friendly, honest and excellent at their jobs. My only tiny disappointment comes from my most recent experience: I saw they were offering a Cheesecake Factory coupon for reserved appointments, but nowhere in the email nor on the appointment pages did they say anything about minimum cost required to qualify. I asked them about it and they said the overall cost has to be over $120, whereas they charged me under $90. While I'm glad that I got my maintenance done by a reliable crew with a reasonable price, I'm a bit bummed out by the technicalities. Hope they'd be able to clarify that more in the future. read more

AutoAid - Auto Repair Near Me - Los Angeles, California

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Autoaide is by far the best mechanic shop that I've ever worked with.The ownership ( David) is super friendly and knowledgeable. The service advisors are also great . John is absolutely amazing and has been fantastic to work with. He has always accommodated me with all of my cars that I get serviced at Autoaide . To say that John goes beyond and above his way to help customers is an understatement. He's also extremely knowledgeable and has been very helpful in helping restore my Porsche Boxster that I purchased in 2023 . They make taking my cars is for service a pleasure rather than a feeling of "oh no I have to go to the mechanic's shop again" Please give them a chance and you won't be disappointed read more

This is, without a doubt, the best mechanic I've ever worked with. From our experience, they were incredibly honest and thorough, making a huge difference when we were buying a used truck. Despite their busy schedule, they managed to fit us in for an inspection. In just an hour and a half, they identified everything we needed to know about the truck's condition. We were so impressed that we decided to buy the truck and left it with them for a few days to handle the necessary repairs. Even though we live 25 miles away, it was well worth the trip. This is the only mechanic we will be using from now on to work on our new 2005 Tacoma. Thank you, David, John, Lupe, and Christian. Y'all were incredibly helpful and amazing. See you soon! read more

Great Staff! John, Christian & Lupe are all very very polite and unegotistical you clearly get the feeling they are only concerned with making sure the clients/customers feeling good about entrusting their cars to them. I experienced excellent communication, documentation & a great referral to a specialist which absolutely saved me money and time. I really felt at ease talking to any of their staff. They don't have any airs about them, no ego to protect. There is no doubt I will return to AutoAid for my future car health maintenance and needs read more

Auto Aid is absolutely superior! I came here after I had a terrible experience with my local dealership service and Auto Aid took better care of me than the actual dealership that sold me my car. Everyone on the staff is insanely friendly and you can tell they're really good, positive people. It's so easy for women to be taken advantage of in the car space and I can say that I 100% trust Auto Aid to always be honest and never try to falsely upsell me. I've had my car serviced here twice so far and I plan to continue coming here as long as I stay on the area. I've never had to use their waiting area but its important to note that it's always very clean and well taken care of. Most mom-and-pop car service centers have dingy waiting rooms that are super uncomfortable to hangout in. Auto Aid really takes care of that area and that shows that they invest in a good customer experience, which is something I really appreciate- even though I don't typically use those spaces. Overall, I have been really happy with my experience here and highly recommend giving them a try! read more

JUST WHEN I THOUGHT MY FAITH IN HUMANITY WAS LOST -- David reaches out to make my bad situation better and delivers! He communicated with me, refunded my expenses and helped restore my trust in what real customer service really stands for! Competitors take note of this true class act. ***Thank You AutoAid*** read more

Thank you Lupe for the rescue and excellent service this morning. Lupe and the guys are very friendly and the shop is clean. I was attended to immediately when entering. I will bring my car here in confidence in the future and recommend to friends and family! read more

Great mechanics who care about and stand behind their work completely - . True family owned business that really take care of their customers and go the extra mile. read more

Very helpful guys, I went in to get AC fixed, they tested it and let me know there were areas it was leaking. They looked up the parts and discovered there was a factory recall on them, so they printed out the necessary paperwork I needed to bring in to the dealership and get the parts replaced by Honda for free. Really felt like they were looking out for us. read more

Reliable repairs and they keep you informed all the way. Dependable people! I've been going here for years and I'm always satisfied with their work. read more

I love this place, great customer service and the mechanics do a great job when servicing my vehicles.. The Service Writer Lupe was very helpful and understood what my vehicle needed.. I will continue to bring my vehicles to this gem of the valley.. Definitely would recommend this place to my friends & family, 10 out of 10.. read more

There are no better words that can describe AutoAid. Trusting, Effective, and Reasonable Pricing. Thank you AutoAid Team!!! read more

Have been going to AutoAid for several years with both of our cars and I wish we had found them sooner. Everyone there is genuine, honest, communicative and helpful. They will help you save money if whenever they can. The work they have done on our cars has also been great and reliable. Couldn't recommend them more highly! read more

I moved to Los Angeles nine years ago and had no idea who to have service my car. One of my colleagues recommended AutoAid and it was one of the best recommendations I ever received. The entire staff is wonderful! Everyone I've encountered was courteous, friendly, and courteous. They have never talked down to me. I trust them. They serviced my two previous cars. Then, last year, after an accident totaled my 2014 Camry, I purchased a new car, which I've had serviced at the dealer because I have Toyota Care. The dealer is not as courteous or welcoming as the guys at AutoAid though. My tire pressure light was on and I went to the dealership twice and was turned away twice, even though I was told I did not need an appointment when I called. After being told I'd have to leave my car overnight for them to check the tire pressure, I decided I'd go back to AutoAid. They took my car in immediately and resolved the issue. I'm going to try to get my Toyota Care routine service transferred to them. And if I cannot, I'll pay out of pocket for it. It's worth it to be treated with respect. If you need quality car care and want it done by people who treat you with respect, I recommend AutoAid. read more

Your response is poor. You mention that a car battery should be replaced when its 6 years old. A lot depends on battery life such as how much you drive, living in area that is cold in winter. You mentioned that you wouldn't want me to get stranded because of a dead battery--well my Nissan Rogue battery has plenty of life in it and is very strong at this time and does not need to be replaced. Not to worry, I have AAA service. I received the email that was supposed to contain my courtesy inspection but was unable to open the attachment. Correctly I should have been given the courtesy inspection at the time I came to pick up my car, along with copy of the alignment. Looks like maybe you hope that the client will not ask for these reports--Inspection or Alignment. I should not have had to call Auto Aid to request these reports. As for the tires, Mac showed me the cracks on the outer side of the tires .On Thur 11/4 I went to a tire store on Sepulveda Blvd and bought 4 new Uniroyal Tiger Paws with 75,000 mi warranty out the door for $600. Your creditability at the moment is at zero percent. There is obviously a need for you to take Mechanic School 101 over again. You could also use a class big time in Customer Service and learn how to talk to customers and not try to snow them on needing unnecessary parts or work. A customer at your shop will have to beware and hopefully be knowledgeable on car repairs or be at risk of being taken by someone such as you. You brag about doing a thorough courtesy inspection, yet you did not fill up my windshield wiper fluid plus my antifreeze level was low. Such poor quality service!!! read more

I've heard nothing but good things about these guys, and the time was here finally to give them a try for myself. Well it was even better then I imagined! This was one of my best experience ever at a mechanic. Usually you go and at the mercy of what they tell you. David one of the owners was so helpful, and I received the most thorough report on my car ever! I found someone who I trust which some times is hard now a days! Thanks Auto Aid I will be back, and will be sending others!!!!! read more

Hands-down the best repair shop that I've ever been to. I had a popped tire and a nearly obliterated ran. Not to mention the fact that my ABS cables were completely destroyed. Not only did they get me parts on my budget and repair my auto brake system, but they did it in a timely fashion and in a creative way that was unique to the circumstances that I am in. I could not recommend them highly enough John and the rest of the group are complete jams, I highly recommend them, I will be going back to them for everything from here on out read more

I took my car to AutoAid twice. Once after my battery died and second time when I cracked my oil pan. I was very happy with the work they did. The did great quality work and got my car back to me both times quickly. Their customer service was polite and professional. I would highly recommend AutoAid to anyone that needs car work done. read more

Excellent Service! Wonderful Employees! Beautiful, clean, Love the decor! I enjoyed my short waiting time just taking it all in.

Only great experiences over the years! AutoAid staff has always treated me really well, been honest, and very thorough. I appreciate that a ton read more

Autoaid has been taking care of our cars for over 10 years now. From some much beloved 200,000 miles Honda, to some more exotic and newer cars, they always came through. Rapid quality workmanship and at very fair price. They are our whole fasmily and friends one-stop car repair. read more

They referred me to their auto body shop partner, and they had excellent service. Fantastic throughout!

Just want to thank John and the Auto Aid team for their continued excellent service! They recently replaced the shocks and a set of tires on my 2012 Toyota Prius. I appreciate their professionalism, fair pricing and turnaround time - their customer service is top notch. read more

Very happy with their service. I will let all my friends know how fair they are. BTW I never seen such a nice lobby in an auto shop. read more

My car was serviced for an oil change plus maintenance inspection. I am extremely pleased with the work and recommendations made by the auto tech. I've always had my car serviced at the dealer and found out my air filter wasn't even securely bolted on! My cabin filter was basically disintegrating even though the dealer stated it was replaced. My A/C works perfectly, and my car runs like new. I highly recommend AutoAid for car servicing. They are the best!! read more

Truly a Breath of Fresh Air! Honest, Kind Gentlemen =you can feel safe taking your car and service to Autoaid ! David, Christian, John and crew =all lovely, skilled and extremely attentive. They took time to evaluate my car issues, made me feel welcome and part of the family. We need more good people like this! I will return :) read more

Professional service and timely completion. Cleanest bathrooms anywhere. Plenty of snacks!! Use the Mensch with the Wrench

Honest shop, with great service! Would def recommend.

Just thought I'd follow up on the review from 2019... If anything, our opinion of AutoAid has only improved... I cannot recommend strongly enough... Thank you for the honesty, integrity, and wonderful customer service... It's good to know you're in the neighborhood. read more

I first went to AutoAid many years ago, first with Jack and now his son, David, and all the great guys who make up the company. I recently took in my old truck because it failed the smog test. I have two vehicles, but had become leery of driving the truck as, the rare times I did, it was pretty wonky and felt like I might get stranded somewhere. I took it to AutoAid to see if they could get it to pass, planning to sell it, if I could. The repairs cost more than I wanted to spend and required a new catalytic converter, but not only did it pass the test, it now drives like it did when a much younger vehicle. I am no longer afraid to drive it. As an added plus I got an education on a proper asking price from John, which I had no idea about. But it drives so nice now, I may keep it awhile longer. read more

Just had my car serviced here today. AMAZING customer service. The moment I got there someone greeted me with a smile and great energy and had me go into the waiting room where they promptly took care of me. There's coffee, little water bottles and mini muffins to enjoy while you wait. There's also a little toy section for kids. Everyone here is on point. Thanks to David and Jack for running a very clean, smooth operation. They just take care of you here, I'm very happy! I feel very welcome and will be coming back for future services. They do anything and everything for servicing cars, trucks, etc! David showed me what was underneath my car and how it works! I've never seen my car like that before, definitely a cool experience. Side note: at first it's easy to pass by, but you'll see an arch drive through area and right next to it says Auto Aid! Srry for the glare, kind of hard to avoid when I took the photo. Thanks guys! read more

AutoAid - Auto Repair Near Me - Los Angeles, California