Wow. This place is amazing. I had the best customer service experience I've had in a long time…read moreyesterday - and from such an unexpected place. It just goes to show that some kindness can go a really long way and come when you least expect it. I rushed over yesterday, found the cheap jumper cables I was looking for and stood in line, admittedly frustrated that it was taking so long to get rung up because the two guys inside were taking their time with really going in-depth on questions and answers and looking up availability of the items for the two customers they were helping. Finally, one of them was done and I placed my single item, the jumper cables, on the counter. The guy looked at me, I think his name is Frank, and said, "Is this for an emergency? Like one time thing?" I told him yes, my boyfriend was waiting at my house to jump his car. He said, "I'll loan you some." I was kind'a shocked. He went in the back, brought me out some jumper cables which he said were better than the ones I was buying anyway, and said I could bring them back later that day or the following morning. How kind! He said not to worry about the cables I was buying, he'd put them back for me and good luck. He didn't really ask for my info or details because I think he could see I was harried and stressed. He just trusted that his act of kindness would be enough for me to come back and do the right thing. I returned them this morning to another gal working inside who said it must've been Frank I spoke with and she'd let him know I said thank you. And I do really appreciate that small act when I was super stressed out. I could already see they were going above and beyond with the people they were helping in front of me and that would've been enough, but I'll be loyal to this store from here on out for my automotive needs, who wouldn't?

Seth provided excellent customer service assisting me with…read morewiper blades today. He asked questions and gave details about various brands to help me select the best blades for my vehicle and situation. He installed them in a few minutes and made sure I tested them before leaving. Very polite and professional!

I had a 7am appointment to get new tires. They opened 20 minutes late and then was surprised when I…read moretold them I was going to Discount Tire instead. I have had many problems with Walmart in the past. This was their last chance. Never again.

I bought 4 Goodyear tires and in less than a year 1 tire blewout. Obviously a defective tire. I…read morereturned to Walmart and they said it would be covered and made an appointment to have the work done the next day. The next day a different crew was there. The manager called me a liar, saying I hit something. He charged me full price for a replacement. I will not return.

Autozone on Dam Neck…read more Caleb helped me out at the Dam Neck location and was amazing ! He knew exactly what i needed , gave me multiple choices and recommendations then even installed my lightbulbs and answered all my questions ! THANK YOU CALEB AND AUTOZONE ON DAM NECK ROAD IN VA BEACH !

Just had an amazing experience and it was all because of a nice man named Don. While it was raining…read moreout, i noticed once of my wipers was starting to fail, so I pulled into this Autozone to replace them. As soon as I walked in the door Don asked me what I was in for, he immediately started looking up what size wipers I needed. He quickly got to grabbing the size and brand that the store computer recommended, he then went out into the rain to check the adapter size on my car to make sure they matched. When the store didnt have the right size for the brand recommended, he got the next brand size but still gave me the lower price of the original recommended brand. Don did multiple trips out to the rain to replace my wipers and I was out of there in less than 10 minutes. Will only go to this Auto Zone in the future because of this experience.

I always have the best experience at this Valvoline location. I arrived on a Saturday around 2:30pm…read moreand there was one vehicle in the station ahead of me. Since it was taking a little longer than expected to complete their service, they asked if I could move to the other lane so they can service my car. Once I was in the lane, I was pleasantly greeted and asked a few questions regarding my mileage, oil preference, etc. Just FYI, Valvoline always has coupon codes for synthetic or conventional oil changes. Who doesn't like saving a little money lol! They also perform a maintenance check on your car as well, which is nice. In less than 20 minutes, my oil was changed and everything was complete. One of them even helped me reset my service light in my car, which I really appreciated. The staff are always extremely pleasant and friendly! I will definitely be returning for my next oil change!

Very well run. Friendly and fast. No wait and you don't even need to get out of your car.read more

Jordan is a rock star. He gave me a competitive quote replacing my Steering Rack and delivered on…read moretime. I can't express how much I like this place and the SUPER friendly staff. The only reason I went there is that I brought my wife's car in for an oil change one morning after coming back from the gym. They told me that my inspection is due tomorrow and they could do it now if I wanted. As they were working on the car the young lady explained all their services to me. I'm glad I stopped there. I will be bring all my vehicles here from now on and recommend them to my friends and huge family. I grew up in the area and live in the surrounding community and know a lot of people. You bet I'm gonna send them all here. KEEP IT IP GUYS!

Family member went to this business the other day and was rejected for their inspection for the…read morefollowing: Front tires too little tread - agreed the vehicles eats through tires and need to be replaced. Hood - vehicle dented from being in accident and inspector claims it doesn't close all the way. I beg to differ. The hoods closes and latches completely, doesn't shake, vibrate, and is unable to be open without a pull of the handle. So not sure how closed and latched it needs to be as according to the inspector manual it should have passed. The hood is partially dented and small gap created from accident three years ago was created over the front right head light. I shouldn't have to hit it with a hammer and bend it back. Plus it passed the last three years with the hood like this and once previously at this facility. Front right headlight not secured - well again front right corner involved in an accident. A bracket was created to secure the front right headlight to a rigid service, preventing it from being able to shake or move and is angles to proper beam direction in accordance with the inspectors manual. Again it passed the past three years ago exactly as I have it now. Lastly rear window tint bubbles - window was failed for having small bubbles in rear window. Again the window has passed the last five inspections like this and even once at this specific shop. So if this is the case all windows with illegal tint should fail to include all the trucks with the windshields as it prevents the driver from being able to see clearly and distorts their vision. I will replace the tires drive down the street to another facility and I guarantee they will pass the vehicle. Don't bring your vehicle here unless you have days on end to bring it back and forth. It's an inspection like chill out as if people can afford to lose time off of work for your nit picking especially when it complies with the vehicle inspection manual.

I had recently joined NFCU. My brother had been trying to get me to come in and join, and finally…read moredid a month or two ago when they had a promotion for new members. This NFCU is located in the Red Mill section of Virginia Beach. When I came in the first time to get an account set up, the place was very busy. Once getting in, I was greeted by a receptionist at the front. They asked the reason for coming in and told them it was for opening an account. They had me sit down in their waiting area for someone to be able to help me. After a while, I found out that their systems were down, so I ended up having to do a paper application instead. Once I filled that out, they gave me a welcome bag, along with letting me know that I would get some additional info in the mail once everything is back up and processed. Sure enough, within a few days, I got the info that my account was now active and had a member number, etc. The overall process of opening an account was very easy. On a future visit, I talked with a mortgage representative to see if they could give me a better deal on the loan that I have now. One nice thing is that they don't require mortgage insurance (PMI) like many other lenders do. In the end, I didn't make any changes as the closing costs were quite a bit when compared the amount of savings I would get. I would definitely check with them again in the future though as well. Overall, I have had some good vibes about NFCU. I am now working to change this credit union to be my primary banking partner. If you're looking for a credit union versus a bank and you meet the eligibility requirements, you should look to join NFCU.

This is the worst bank ever . Customer service are sucks. The guy working there name Austin and the…read moreAsian heavy lady manager are very unprofessional and very rude. I closed my account after the way they treated me.

While Firestone wasn't able to repair my tire that had a screw in it due to the placement of the…read morescrew, I'd still recommend them. John, at the front desk was super helpful and even stayed calm, cool, & collected when some other customers weren't being so nice. Despite the large crowd that continued to visit this place, they kept the cars moving & customers were in & out. Customer service is great & I'll keep this place in mind should I ever need future service!

Worst experience I've had with an auto shop…read more I would strongly caution anyone considering Firestone Complete Auto Care. I brought my vehicle in for service, and what should have been a straightforward repair turned into a series of broken promises and wasted time. I was repeatedly told different times to pick up my vehicle, only for each "ready for pickup" time to pass with no call, no explanation, and no vehicle ready. Because of these constant delays and false assurances, I ended up missing a day and a half of work, costing me both time and income. Communication was poor throughout the entire process, and each time I tried to get an honest update, I was met with conflicting information from different employees. I expect transparency and accountability when trusting a business with my vehicle and my time, and Firestone failed on both fronts. I would recommend looking elsewhere if you value your schedule, your livelihood, and your peace of mind.

Haven't been in this new store until today but have driven past 1000 times at least. It was…read morecompletely torn down and rebuilt a few years ago having a larger gas station with several pumps (before there was no gas I believe), additional parking and a nice, new interior/exterior. This area is the land of 1000 7-elevens with about 5 or 6 within a small 1-mile radius and no Wawa's around. How they swung that I don't particularly know.... but the 7-elevens are all nice and new and renovated and this is no exception. We went inside for iced coffee and found tons of snacks, gaming machines, friendly staff, and a very clean store. We found like 10 different types of coffee drinks and my fiancee settled on the nitro cold brew on tap with a little creamer. ANY size is $1. Are you kidding me?!? You legit cannot get a deal like that anywhere around. It was good coffee too - and usually the size he bought would've been $12. Highly recommend.

The Slurpee machines were fully operational, with a well-stocked supply of cups and lids. Checkout…read morewas quick and seamless, contributing to an efficient and pleasant experience.

I had a positive first experience here today. My car has had a "wobble" when I drive around…read more15-20mph for the last week after a road trip to Richmond. I assumed a bent rim may be the culprit and brought it in around 12:45pm today to have it looked into. The fellas inside were nice enough and I was able to quickly give my info and drop off the key. I ran home and they called me about an hour later with a diagnosis of a blown tire. I had the guy quote me on several tires since they didn't have the exact match to my other three and settled on the mid-range replacement. Again, they called an hour later and said it was ready for pickup. I wanted to add a state inspection bc it's due this month but they said it's best to come early in the AM for that and I'll add an oil change as well. Their website has tons of info on it and you can browse around about the services and see if they have specials or coupons to apply to the work you're doing. They were able to quickly and easily take care of my problem for a fair price, so I'm pretty happy. Plus, it's only 5 minutes away.

I want to say a thank you to Rebeca Lipinski and the mechanic who worked on my car 2015 Dodge…read moreJourney. I cried that day all day. It was all good. Rebeca you know why. The only place I will go to, to have my car service. Tire Choice Nimmo Pkwy. They truly go beyond expectations! Susan Camp​