I will never bring my car anywhere else again, for any automotive work!! I seemed to be the perfect…read moretype, men like to "take advantage of related to: 'automotive repairs, tires, and batteries!!!'" I have been struggling for months with a tailgate on a 2018 Toyota Rava 4. (Review Toyota dealership websites and just see how many people are dealing with their tailgate issues!) It is unbelievable!!! The "Dealership price is off the wall!!" FIRESTONE will BEAT any Dealership price on work of equal value!! Perfect!!! The first thing Carl did was greet me with respect and dignity! He was soft spoken and did not talk down to me; and began to explain how we would find out what was going on with my car! NO GUESS WORK! They do a "complete computer program study on your vehicle that reveals what is wrong with your car!" Then, they give you that report and a quote of cost and time to complete the work!! Carl me an "EXCELLENT quote " for all work and the timeline to complete the job! I appreciate the respect and courtesy he gave me! Carl and Dustin, both worked with me and made sure I understood how the tailgate works with my key fob, internal button, and the buttons on the tailgate! Go here first! Don't waste your time going anywhere else! I don't think, they need improvement in anything related to automotive work, they stand behind the work they do, and they have Phenomenal Customer Service Skills! Forever Grateful! Blessings Always! Celia Herron

I made an appointment online for my 2024 Chevy Colorado LT for an oil change , tire rotation and a…read moreVA state inspection. I also enquired about their credit card. The service representative, Carl, had my credit application completed within minutes and asked if I was waiting.. being a retired man and not having immediate need I told them to contact me when it's ready. Once I returned to get my truck, I asked Carl about the 5% discount for applying for their credit card and if that discount expires after a certain amount of time. He was extremely professional and very helpful. I had used Firestone Automotive Centers before while I had lived on Long Island,NY and I am grateful to have a Firestone Center located in Edinburgh, Chesapeake, Virginia not far from where I call home now. Great dependable service.

Holy bananas! The service at Big Al's Mufflers and Brakes was so exceptional, it inspired me to…read moremake a Yelp Account just to sing their praises. I think everyone can agree that having issues with your car/truck is incredibly frustrating. So much so, you scream expletives while slamming your hands against your steering wheel with rage. (Or maybe that's just me)? I noticed that my "check engine" light was on while driving back home after getting a safety inspection. (If it's not one car thing, it's another). I decided it would be best to get it checked out...as the saying goes, "Better to be safe than sorry." So as recommended by word of mouth, I drove to Big Al's Muffler's & Brakes on East Little Creek Road. Manager Rick was so friendly and professional and answered all my questions. I asked him about my PCV pipe that was recommended I get replaced (as noted on my safety inspection). He took a look at it and told me it wasn't urgent and that may not necessarily be the cause of my "engine problem." He offered to run a diagnostic test (WHICH IS FREE -- totally made my day...some places charge a flat rate just to run the test!) before replacing the PCV pipe so I wouldn't incur any unnecessary charges. As I was waiting, Rick talked me through the process of what was happening (like if I saw white smoke billowing from my car, it's not exploding or on fire -- that it's just the chemicals being blow out of my pipes, etc). I cannot get over how phenomenal the service was -- professional, friendly, informative and quick (about an hour for a diagnostic, PCV replacement [which I decided to get] and pipe clean out)!!! ALSO --- just so you're in the know, they offer a punch card for oil changes -- 5 oil changes, and the 6th is free I believe! Totally and completely recommend Big Al's Mufflers & Brakes on East Little Creek Road if you're in need of any repairs. OH! AND FYI -- they DO NOT offer safety inspections. :( (Over heard a few people coming in asking about a safety inspection).

Went in for drum brake replacement. All was well and timely until I got the tru k back and the…read morehandbrake suddenly wasn't working. They didn't even properly adjust the brakes. This led to me going back. They fixed it for free and that would be great if that's where it ended. Fast forward 2 weeks and I start hearing some sounds but research convinced me that it's just because they're new brakes. All of a sudden, parking brake isn't working AGAIN. Now I have to go back a 3rd time and possibly pay up some more for them to fix it. Truthfully I probably wouldn't even know there was a potentially catastrophic issue at all if I didn't have a habit of always setting the hand brake. For that they get 1 star. If you're working on a system as important as brakes, there is no room for negligent work.

Visiting family and needed work done on my Jeep and McKenzie's Auto were precise and on point with…read morethe needed repairs. I would recommend 10/10

Came in because it was the closest shop to me after I blew a hose on the highway. They found out…read morethere was no replacement part around but found a hose they could use. I was cool with it, paid my $400 for it and was in another shop 2 days later because the clamps on the hose were not tight at all, I could turn them with my fingers. Now I'm out more than double the money because of a tow and another diagnostic and repair I had to pay for. They're nice people but I paid $400 days for a 4 inch elbow hose and a lack of attention to detail that caused a failure on my vehicle. Thought this was going to be my go to place because they were so helpful but they've costed me more money than necessary.

Stranded with a flat tire and got enough air in it to hobble to J&M. These guys got me a used tire…read moreon and back on the road in 15 mins! Great place

Came here after I had to have AAA put air in my flat tire. I wanted to see if I had any leaks or…read moreissues with the 2 tires that were giving me trouble. I pulled in and was immediately greeted and I made my request. They let me know how much it was going to cost if there was an issues and then had me sit in the waiting area. In about 10-15 minutes I was advised that only one of my tires had a nail in it and they fixed it up for me for $30. The service was fast friendly and I was satisfied.

This group knows customer service with a reasonable cost. It's hard to find an honest repair shop…read moreand A+ is one of them. I will definitely be back when I need more work done.

The wait time for my inspection was great. Both times I had it inspected it was about an hour…read more Everyone I spoke to was very nice and professional. Unfortunately, I could not justify the price of the repair needed to pass inspection so I had to take it elsewhere. My re-inspection was also very quick. I feel like the price for the inspection (20$) and the re-inspection (1$) was great.

We had a great experience. The work was done in a timely manner and much less than two other…read morequotes. Thank you Frank!

Price's Automatic Transmissions have been around a long time. They have built a reputation on…read moreservice, workmanship and standing behind their work. Most in the community only know them by reputation for transmission work. However, many may not realize the shop does almost everything. When my son's used car began having transmission issues a Checkerd Flag Toyota recommendation was to have Price's take a look. I did so and scheduled with front desk staff Amanda who was fantastic. The older model Honda was diagnosed quickly with needing a transmission rebuild. I also asked for an estimate on brakes, rotors and calipers and a few smaller items. A detailed written estimate accompanied and it was not cheap. But I had already done my homework and knew it was more reasonable than the dealer and another local shop. They also provide military discounts which is a rarity in this field. Ultimately after less than a week of thinking about what to do the manager Les called me. I decided to move forward and scheduled the work. Les provided a ride home and also picked me up when repairs completed. The car was delivered as promised after four days. There was a lot to do and I felt very comfortable with the skilled technicians that have worked at Price's for years. They also back up all transmission work with a 3/36k warranty. Other shops do not offer that extensive of a warranty. Also their warranty is good coast to coast as they have agreements with shops across the country. The only caveat is the car must be returned for inspection and sign off on warranty around 10 days after initial work complete. Checkout with Amanda was smooth and the price was to the penny as promised. But wait! Amanda informs me that she took it upon herself to have the car receive a Virginia state inspection that was due in days. That is one of few services Price's does not offer. It passed and they provided it as a thank you for my business. WOW!, what other shop would do this...few in my opinion. Follow up with shop to sign off on the warranty was completed in less than two weeks. I informed them the car operated like it was new. The shifting was now smooth, braking perfect and no more wobbly wheel. Other items also fixed such as a leaky overhead gasket. The inspection took around 15 minutes and I enjoyed a cup of coffee. Price's remains a family owned local shop. They have fleet contracts with City of VB, Chesapeake among others for a reason. They are trusted, get the job done right and are affordable. I cannot stress the fact it's their integrity that I appreciated the most. They wanted my business enough to follow up which I liked and the price never increased when it could have with a few small items added. 100% RECOMMEND! Closed half day Friday and weekends.

Needed a relay for my A/C compressor that kept cycling off and on…read more The part was in stock and the repair was simple enough, since I am a retired electrician. Got in and out of the store in less than 15 minutes! Great service! It was the Haygood store, not the First Colonial store listed!

My dad and I ran in here after buying a "new" truck - from 1987 - and they had everything we needed…read moreto get the truck going. They were kind and helpful and even let us know where the closest car wash is.

Great lifetime alignment on my vehicle and complete with professionalism and in a timely fashion.read more

After a disappointing tire change experience at Firestone, I left thinking I would never come back…read more A couple of days later, Bryce, the store manager, personally called to ask what happened. I explained the situation in detail, and he listened, expressed genuine concern, and apologized. He assured me he would address the issues with his team. Today, I returned to have my tires aligned, and the service was professional, efficient, and courteous. Bryce once again apologized for my previous experience. It's rare to find a manager who takes customer feedback so seriously and works to make things right. Bryce is the reason I came back--and the reason I'll continue to be a customer here.