Calling a customer "rude" because she did not like the way I counted out exact change is disgusting…read morebeyond reason!! On receipt there is site to make complaint. However you must give name, phone number and email address to make same. Don't fell comfortable in giving same after such poor service. Autozone ref# 06411-618546-260603-5

Standard autozone parts store, it's a little larger than others so more parts are available here…read morethan other stores. It's on the newer side so it's pretty clean. From my past few visits to this location I'd say the smaller locations near by have staff that is a little more polite and personable. I'll be back cause I'll always need auto parts.

This location beats the one that's two minutes from me hands down, I wish I had gotten the younger…read moreguys name but he seemed in his early 20's, tall & skinny. He was extremely helpful with multiple customers going the extra mile each time (he really didn't have to) it showed how much he cared and took his job seriously. When it was my turn I overheard him finishing up with another customer and agreeing with them that this location is the best in the area....as in they dont act like they can't help you,are too busy,etc these 4 stars are just for him, he got me in an out quickly. There was another associate though... maybe early 30's, short/stout. I didn't even know he was there until the helpful guy had the other guy ring me up. I was walking around the store looking for something while the helpful guy was helping someone else...walked around a bunch and couldn't find what I was looking for...apparently the other guy was there the whole time off in the corner on his phone ::face palm:: didn't say a word when I entered, didn't acknowledge me or even make his presence known. Just being quiet and creepy and not showing his face until the helpful guy came back inside the store to help me. No stars for this guy, it was annoying to know he was there the whole time but just didn't care (no he wasn't on break, he was just avoiding work). Anywho the younger guy makes the difference with the customer...the other guy....

From the owner: Your local Advance Auto Parts at 5741 E Virginia Beach Blvd in Norfolk offers automotive…read moreaftermarket products, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

We needed a new battery and tried advanced auto parts. Evan was so helpful and changed our battery…read moreout in less than ten minutes. We just had a bad experience at auto zone on military hwy and coming here was just a breath of fresh air. Thank you so much Evan for being nice and polite. We will definitely be coming back for any our car needs. :)

top tier service. grabbed a rear windshield wiper from autozone who were supposed to install it in…read morethe first place, came to advanced just by chance and my man Evan O. looked out for ya boi. installed and had me on my way in 5 mins.

I'm new to Virginia per military orders and was referred here by someone at the pick and pull in VA…read morebeach and well when you get there place has no receptionists. People just walking without a purpose and group of men just sitting in an office near what I assume is the (empty) reception desk. Finally while standing there for 5 mins someone that finally noticed that I'm standing there asks if I need help. I tell them I'm there to purchase car parts and well get given the runaround guy tells me to call a number on a little torn piece of paper with a different company name and a different website name where prices differ. I ask if I can wait there to place the order while I'm the phone not knowing that they can not just simply give you the order after waiting on the phone for 45 minutes some guy from who knows where tells me they can only ship the orders, which I was trying to avoid as I could've just gone to amazon to place that same order. Later that day I hop on amazon and place the order from a seller "AUTOPARTS GIANT" which turns out being guess who?! These mf (excuse my French) which not only after seeing my order leave the same city I'm in just to come back to only 6miles away they don't even deliver the full order only sending me one piece of what I ordered now calling amazon which have to send an email to them and I have to wait 2-3 buisness days for a reply. Hilarious! And how do I know it's the same company you may ask? Well on the box you can see the from address comes right back to these imbeciles. Save yourself the trouble and go with my favorite company APO (autoparts outlet)which I used back in San Antonio TX much better customer service guaranteed. That one review on here can't possibly be real about them being helpful is BS. If you decide to go with these fools best of luck to you I'll be leaving a review just like this (which I NEVER do) on amazon too

Great customer service and willing to go the extra mile to get you the information you need if a…read morepart is not available.

We called in advance to make sure that our parts were in stock and in warranty. Over the phone we…read morewere told they were all in warranty and to bring them in! After taking the parts off the car, bringing them in to the same store we called, they told us they were not in warranty... waste of time. Edit: Indian River had no problems ;)

This will be the 3rd time that I have arrived at the store when it was supposed to be open. The…read morefirst time it was 15 min until closing and the door was locked without an employee in sight. The 2nd time it was 10 min until closing and an employee waved his arms from inside to let me know they were closed. This last time it was 10 min until closing and again the door was locked without an employee in sight. Ive worked retail so I understand wanting to close early but that doesnt mean you do!! Not that it matters, but the one item that I would have purchased each time wouldn't have taken them long to ring up.

This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

5 STAR service and a 5 STAR product purchased. I've been to this location in the past, but is been…read morea really long time. My wife has been begging me to replace her wipers and I swear honey I've been busy! So popped onto the O'Reilly's store to inquire about replacements and installation. The gentleman confirmed they had in stock and recommended the Bosch brand. They are also under warranty for a year. Checkout was smooth and he installed them in minutes. The entire process maybe was 10 minutes. I've been to competitors that were not close to as efficient on install. Absolutely recommend and will be back.

I came here looking for a left brake light bulb to replace. Usually, at these places, most people…read morewill help you find the bulbs but not replace them. Becky stepped outside the norm and helped me replace the bulb; it took her 5 minutes. It would have taken me about an hour because I would have researched it and did not have the right tools. Do not get me wrong, I could have done it, but the convenience and her positive attitude made it easier for me not to do it alone. I highly recommend this place for all your car parts needs. Ask for Becky - she is 5 Stars and above.

UPDATE!!!! It is June and still no response from Tidewater Fleet supply for a defective 15.5" D&W…read moreclutch that didn't work upon installation. Even D&W tech rep. said to replace it after we did all checks they wanted us to do. Really disappointed in Tidewater Fleet Supply's attitude about this. They act like it is no big deal, BUT don't miss paying them $5.23 and pay it the next day because they won't send you the parts you ordered the next day and won't even call you to tell you they aren't sending them. Very unprofessional as far as I am concerned. I feel like they should have at least told our people the situation instead of leading us to believe the parts were coming with no warning that they weren't.

I needed new battery cables for my Duramax pickup, they were the only place that could crimp what I…read moreneeded and had the gauge wire and connectors on hand to do it. Drove around all of Tidewater, spoke with seven other stores, TFS was the only place that had what I needed, and at a reasonable price with my military discount. The staff were all very knowledgeable, friendly, and accommodating. No smartasses, no talking down, no arrogance like other garages and stores, I've since went back four times for other vehicle parts and their prices beat all the large chain stores nearly every time and often, the products the order/stock are much better quality.