This place is full of men that talk down to women and when we tell them what we need, they laugh at us and then get surprised when you get angry. They sold me a faulty battery and tried to argue that they didn't need to give me a new one even though if it died before a year they needed to give it to me and they said well you weren't he is gone and you already used it for the second battery and I said I argued I said yes I know that but it still shouldn't have died before years was up so give me my battery and he starts laughing. read more

I asked a simple question: what is the return policy? An employee who wasn't even involved in the conversation decided to tell me that I should take it to an actual mechanic instead of testing parts. The comment was rude, dismissive, and completely unnecessary. What made the interaction even more frustrating is that he had no idea that my father and brother are mechanics and were the ones advising me on what to purchase. His attitude came across as condescending and, honestly, somewhat chauvinistic. As a woman, I felt like I was being talked down to rather than helped. The young gentleman, Kayden, was the complete opposite. He was helpful, informative, professional, and treated me with respect. Kayden provided excellent customer service and is the reason I'm giving any positive feedback at all. Management should take note: Kayden is an asset to your store. The older employee needs to work on how he speaks to customers. read more

Customer service from Kenny and Kobe. Kenny customer service was polite and helpful by looking up the single low beam headlights, as well as the hood lift. None was available at this location, but he let me know Jones road had them available. Kobe did an awesome job by managing the exchange of my left low beam headlight, and left rear turning signal light. Kobe is very professional & polite. This location is officially my GO TO for minor auto maintenance. Love and appreciate Kobe for his amazing mechanical service. Ps. Remember to always tip the your service guy. read more

Vincent was very helpful when I needed a turn signal light replaced. He quickly changed the bulb for me. In and out in 10 minutes. Vincent was my hero today. Thank you! read more

Alex L at AutoZone was a lifesaver yday. I picked up a battery and my truck was about half a mile from the store--she didn't let me haul it back on foot and actually drove me to my truck. Once we got there, she helped me get it installed quickly. Really appreciate her going the extra mile. Thank you, Alex! read more

Ive never had a bad experience at autozone except at this location the employee refused to help me check my vehicle outside because he did not want to go outside. I went to another autozone and they helped without a problem. read more

Good customer service all around. Help me with what I needed . Definitely a good auto zone unlike the other spring cypress one and champions forest. read more

Individual explained what I was looking for and he was very polite. Keep your customer service going it is extremely helpful when to young people being polite and helpful. read more

Gary! That's the guy that changed my battery in the heavy rain! I called and he answers and was very helpful. He gave me recommendations on batteries. No one would change my battery cause it has this special plate from the Toyota dealer, he changed my battery and in heavy rain. Gary was so helpful, it's soo hard to find kind people, good customer service and people willing to work and make a difference. Gary you are making a difference, THANK YOU!! read more

Auto Zone - Cypress - Gary changing my battery in the heavy rain!! Unbelievable, Gary you are the best!! Exceptional customer service! - Auto Parts & Supplies Near Me - Cypress, Texas

I had my battery die while taking a child to doctor, I immediately went to Auto Zone for replacement. Phoebe ensured the battery was in fact bad, and immediately replaced it for me. She turned my unfortunate morning into a good day. I appreciated having a female there that was truly capable and provide this Momma with peace of mind. This location has the some of the best employees. read more

I purchased a battery from autozone and about 30 days later, the battery was dead. Per their warranty, they will recharge or replace the battery for free. I took the battery back and without question, they replaced it. I didn't use the service but auto zone is offering curb side pick up. All patrons and employees are required to wear masks and social distance. read more

Auto Zone - Cypress - Auto Parts & Supplies Near Me - Cypress, Texas

See all

I went for a windshield wiper blades and general questions on my top up for fluids, Dillion and Peter WERE SO INCREDIBLY NICE. Dillon helpee me install my windshield wiper blades and Peter came and checked the air in my tires and made sure I had enough fluids in my radiator and windshield wiper fluid; for my drive back to Austin and was super kind! 10/10 great guys! read more

I took my car to put on new wipers. Phill was a professional and a wonderful customer service agent. Thank you! read more

Service is always a problem at this particular AutoZone. Often employees are conspicuous by their absence and I have to hunt them down. Some employees are excellent while others are clueless. Otherwise AZ always has what I need at a reasonable price and they are convenient. read more

Gary and the crew were super helpful in testing my battery, doling out a replacement, and getting me back on the road. Great customer service! read more

Vincent was a god send! My fiancé and I came in to get our batteries checked and Vincent was super helpful and friendly and provided us guidance on what we needed. And also took the time to install both batteries. We need more people like Vincent in the world. Thank you. Patrick read more

Very helpful employees. Glad to have it so close to my house. Read through the negative reviews theyball seem to be from a few years ago. I havent had any of thw problems they described. read more

Not a great AutoZone. Often missing basic automotive supplies. Has a long line to check out and excessive wait about 50% of the time, more frequently on the weekends. Parking lot is tight and often there is trash on ground/ all over the place. read more

I've only been in this AutoZone a few times. And it's a typical store. The staff has been friendly and helpful each time and it's usually a pretty quick in and out with what you need. read more

Auto Zone - Cypress - Storefront - Auto Parts & Supplies Near Me - Cypress, Texas

I went there to get an oil filter and full synthetic oil the guy didn't even know anything about cars and he said he needed to look under the hood he shouldn't be working there when he doesn't know anything about cars so I left I have to go to another auto parts store cause this location doesn't hire employees that know about cars read more

This is the worst AutoZone I've ever been to. When it first open it was OK for a while. Management is nonexistent now, hiding in the back. to just buy items that you walked to the store to pick up will take you 20 to 30 minutes waiting to pay for it. They don't get it if people are wanting to give them money they want you to wait for it. You'll have more luck going to Walmart and trying to figure it out on your own. read more

Auto Zone - Cypress - Auto Parts & Supplies Near Me - Cypress, Texas

Store 3996 off of Spring Cypress and Skinner has excellent service, Gary the store manager is a great guy and really takes care of his customers. read more

We arrived at this location at 6:15, my husband was in a rush because they were closing at 6:30 because of the coronavirus situation. I was sitting in our truck as he went in store, I was looking out the window when I saw a man holding the door open for an employee. The employee (which I took a picture of) yelled at the man that they were closed. They were not closed the doors were still unlocked and it was 6:20. He then yelled "go inside, go inside" repeatedly as this man was still holding door open for him! I could not believe it which is why I took a picture of this employee! As the man walked in the employee still continued yelling outside talking to himself which was concerning. He was yelling "I know your not talking to me, I will (something) your head n*gga". The manager walked out to calm the employee down saying "I got you". The employee continued yelling pointing at the customer through the window causing a scene. The customer was inside the store the entire time not even realizing anything was happening, not even knowing that someone (me) was observing this entire thing! Maybe this employee was upset because he was working during these tough times (coronavirus), but these customers are most likley working themselves. He is not the only one, we are all struggling during this tough time and for those who have such a big issue to provide service for others during difficult times is, unreal and sad. I feel so bad for this customer being nice to this employee as this employee was full of anger. He should not be working around people! read more

See all

The manager John is extremely helpful, he checked the charge on my battery and loaned me a battery wrench to help loosen a stripped nut. I have always had good service when buying parts for my 2003. read more

Big thank you to Vincent. He saved the day for my 7 year old daughter and I. He helped me pick a new battery and replaced it right away! I am so so grateful he made it a super easy experience. Thanks again Vincent. read more

Awesome experience today, had to have my battery replaced, bought it and the nice gentleman installed for me, unfortunately I wasn't able to tip him as I do not carry cash but will try to swing by and take care of him read more

VERY POOR CUSTOMER SERVICE. Long slow lines with only 2 employees working while others just seem to be walking around. If you just want to buy something of the shelf you still have to wait in the parts line, which takes forever. I thought they had a dedicated checkout line but no, was asked to wait in the parts line. read more

I went in to get some help with my tail lights being a senior lady and an old car. The manager, Gary, came up and helped me get what I needed and put them in for me. He advised me the price of a new unit and about a month later I got stopped for a brake light out. Went back to the store and Gary again helped me out. Part is on order and should be in today. He said he would call and put it in for me. How great is that. I have been recommending this store to all my senior friends. They are great. read more

I ordered a part over the phone. I was promised a 3pm pick up time the following day. The only reason I ordered the part here is because of said pick up time. I needed it today for a repair. I went in at 7pm and they still didn't have it. They had no explanation as to why it wasn't on time. So if they promise you a pick up time, don't expect them to follow through on it. read more

If I could I would give this place a half a star. The customer service here is horrible. Today was my third time in this location and every time I've had to wait almost ten minutes to check out. Which is horrible when there is three hours employees in the store and one of them on the register. read more

Ernesto helped me get my battery replaced really fast, talked about cars and mine during the whole thing, it was a comfortable experience, i recommend this place read more

The manager Chad Castile is the best! My truck chewed up a serpentine belt and I was stuck in the rain near the store. He hand delivered the belt to me! read more

They really helped me today finding the part that I needed and had good service. Thank you

This place is consistently the slowest customer service I have ever seen. It takes less time to change your oil than buy it from them. You will stand in line for 20 minutes waiting for somebody to ring you up It doesn't matter if there are 20 customers in the store or 2, they are slower than molasses in January. read more

Always 10 people in line waiting on one or two cashiers while one dude helps someone change wiper blades. Autozone has a poor business model and this store is the worst. They would rather change wipers and batteries for free than take people's money buying items off the shelf. read more

Went there to get some off shelf parts, 80% of time are waiting in line, while other clerk work on inventory, only one help customers, slow, slow, slow, poor management, customers should be the top priority, need change store manager, I will avoid this store, try O'reileys, they are better focused to the customer need. Autozone, regional management? Are you listening? May be you are the problem too. read more

VERY POOR CUSTOMER SERVICE. If I could give zero stars I would. Came in because I wanted to know why my battery was giving me trouble and have it tested during my work break. I was next in a long line, and the guy at the front told me to wait until he had finished checking out everybody else and stand near the front and wait until he was ready . Stood to the side for about 20 minutes while I watched two other employees walk around in the back and not even stop to ask what I was waiting on or if I had been helped. Needless to say: I left without getting my battery checked. read more

The three gentlemen working in here today were so friendly and helpful the second I walked in with three kids! Justin personally helped me with checking my car battery. He was very thorough and so nice! Got me in and out super quick! read more

The 1 thing I was looking for was in the wrong section (according to the signs), but after asking an employee, he made sure to help me pretty quickly. He even walked out to my car with me to make sure I was getting the right size. I was in and out in less than 15 minutes. read more

Typical auto zone get in pretty quickly sometimes they even help with just going into the aisles and getn the part for me. Just make sure they charge you the correct amount for the things your getting. read more