I bought my vehicle from them in August 2021. At first they were real friendly, doing what they could to make a sale. Please drive the vehicle up to the speed you usually drive and a little faster. I say this because the vehicle that I bought from them did not come with the original key and I was limited to 80 MPH on the freeway. This took me by surprise and a couple of times I could not keep up with the flow of traffic on the freeway in San Antonio. This is a major safety issue that I didn't notice until I got on the freeway. I noticed they don't let you talk much and they talk talk talk until it's time to sign. Nicest as they can be. After signing for the car, 2 weeks later it shuts down and overheated without warning. This is within a 2 week period of signing for the vehicle. I contacted AutoWorld and since the contract wasn't fully off their hands, Autoworld paid for the vehicle to be fixed at Cantu Motorsports in Uvalde.
After receiving the car back the same day, it broke down again about a week later going up the hill in Castroville, TX at 9PM at night. With oncoming traffic and traffic behind me I made an emergency U turn like the cops do and coasted us down the hill and with enough speed I made it to the gas station. with the car in neutral and parked. That could've been worse. I called the "FOREVER WARRANTY" and they were suppose to provide a towing service. What they don't tell you is that you pay out of pocket and don't get reimbursed. So I had it towed to the nearest Ford dealer per the "FOREVER WARRANTY" instructions and complained to the dealer which the General Manager reimbursed me out of frustration. Speaking of the General Manager, he likes to flash his money in front of customers. The Ford Dealer must submit a diagnostic report to the "FOREVER WARRANTY". All the while I'm thinking I'm gonna get a rental. Nope! You get a rental after the diagnostic is sent to the "FOREVER WARRANTY" AND the warranty company must accept it, then you get a rental. The Ford dealer was so backed up they reported the diagnostics a month and a half later and still no rental.
The vehicle needs a new engine as per the diagnostics from the Ford Dealer.
The warranty company has a rule that says if the vehicle was purchased within 4 months and less than 4K miles and less than 4 payments, they are not responsible for the repairs. I contacted AutoWorld in Uvalde and they have not done anything to get the vehicle to their service dept in Eagle Pass. I have been without a vehicle of any sort since the incident. I bought this car in August and it's now November. I call almost everyday to get a status and I keep getting the secretary telling me to leave a message and they will call me back in a couple of minutes. That's 2 weeks of leaving a message and no call back. Since the diagnostic was sent to the warranty and AutoWorld.
If you're thinking this is covered by the Lemon Law it is not.
Lemon Law only covers new purchased vehicles.
Also when you buy a vehicle from them, don't be dumb like me and let them lie about your information to the bank so they can make a sale.
They've sold many cars and I keep hearing bad things.
I should have listened. read more