Best used car dealership in the CSRA. I just bought a 2023 Subaru BRZ Limited from Omar's, and the…read moreexperience was exactly what I wanted. The staff was friendly and helpful, and never pushed me toward cars I wasn't interested in. I got the out-the-door price up front, and the final number matched it with no hidden fees. The doc fee was reasonable too ($399). Every time I'm back in the used car market, Omar's is my first stop.

Omar's keeps asking me to take down a review I left after purchasing a truck from them onl 2 1/2…read moremonths ago. I spent all summer cutting grass and weed eating and did without to raise money for a truck. 19. 500 for a 14 Laramie. The next day I had the truck the check eng light came on. AC valve. They did replace this. It has an exhaust leak that I keep getting the run-around about. Week later I had to replace the brakes and rotors. Two weeks ago I got pulled over for having ( unaware) blue fog lights!!! 220 dollars ticket! They sold me this !!!! Guess what I'm doing on this Sunday morning? Replacing a ducking cracked radiator!!!! You cannot make this shit up! Don't go to Omar's!!!! If you're foolish enough to be brave, bring an excellent mechanic with you!!! Guarantee your OTD price won't be all you end up paying!!!! I had to give one star or it wouldn't let me post this review

Go here all the time for service and it seems they have changed to be like Bob Richards/Miracle…read moreToyota where they try to get money out of you for nothing. The reason I go here is because they didn't used to be like that. Last time before last they told me that I had a bulb out (no bulb out) and this time they told me I needed 2 tires on the rear upon inspecting them they were fine. They also asked me if I wanted the engine tune up package. They seemed more involved in telling me about this that they neglected to tell me that it should have a new engine air filter which I would have had done. The air filter was on the final paper work but by that point I was ready to get out of there. Please don't change for the worse by trying to get me to pay for things that are not needed. Will I go back - probably.

I have returned here a few times for minor repairs and now never again. Very deceptive business…read morepractices and unnecessary up charges. The recent service techs aren't friendly and not sure who is in charge of hiring but please work on how your agents engage with customers. Unfortunately since they are the only Toyota dealership in the area they own the market and can do as they please. On the sales side - I expect the normal sales techniques and yo charges but to need to read between the lines and get charged extreme fees for diagnostics on the service side is appalling.

Ashley at Enterprise Car Sales of Augusta Helped me get approved for a car really quickly and I was…read moreable to drive off the lot with my new car the day of my appointment!! Highly recommend!!

First the Good: Deana (sales) was awesome to work with. Now…read morethe Bad: The car we bought was in for repairs within 2weeks and the Assurant warranty that we purchased (claim associates) made it VERY DIFFICULT and tried everything to not pay the claim. Eventually they paid half I feel as though we were ripped off. You only get 7 days to return the car. Carmax gives you 30 days. Lesson learned

Awesome people good prices very good cars trucks and suvs lovel my Lincoln I got from them have…read morehad no problem with it been to Atlanta daily driver !

From the owner: We offer friendly service .most cars under 5000.00read more

Very hesitant because I thought it would take a long time with the purchase. I was wrong. Matt is…read moreawesome and honest. He was helpful and courteous though the entire process. I suggest that you come see him and let him use his expertise in selecting a vehicle. Once I made a selection, on to the paperwork. Tiffany made it easy and quick as possible. Less than an hour.....I was riding. Matt and Tiffany are courteous and will help you with your vehicle selection. Great vehicle selection and honest staff.

Very upset! Bought a jeep patriot in August. Everytime I called up until last week to get the…read morepaperwork to have my old plate transferred I'm told its not in yet. Temp tag expired so Tiffany did put a dealer plate on, however that tag expires this coming month and no one will answer the phones no matter who or how many times I try to call. I'm not going to drive something I can't have legally registered!!

Several months ago I bought a Lexus for my wife. At the time we were told the car had a small…read morescrape on the left front fender which had been repaired. I looked at it and couldn't see any defect. Later, my wife went to a carwash. The wash peeled off some paint from the left front. I took the car back and delt with a young man named Daniel. I half expected to have to argue. I was wrong. He immediately took responsibility and fully owned the problem. His manager had to inspect and approve the repair. On his inspection, he noticed a slight mar on the hood that I had missed. Without me asking, they approved sending the car to a body shop to totally strip down the fender and hood and repaint both. We were given a rental car, at their expense. Most reviews never refer to how a business handles an honest mistake or error, unless it is to chastise the business. However, if our words of criticism are to be taken seriously, then our words of praise for customer service must be spoken as well. Over the past 20+ years I have purchased many vehicles from CarMax. This was the first time I had to take a problem to them. The way Daniel handled this issue has reinforced my confidence in CarMax.

I bought a used van one year ago and have had nothing but mechanical problems with the van. I also…read morebought the extended warranty through Assurant Vehicle Warranty. Carmax has been too busy, appointments are 2-3 months out for a repair through the warranty. The only repair shop that accepted Assurant was 1 1/2 hours away from me. I had to file a formal complaint against the repair shop with Assurant the mechanic did such a horrible job with a simple repair. I have had to use outside mechanics to fix the repairs. However, Assurant finds every loop hole possible to deny a claim. I don't believe Carmax did their 125 point inspection on the van I bought. Had they done the inspection, the short in my van would have been discovered. Instead, I have had five breakdowns requiring immediate towing. Carmax service department has not even returned the last few calls I made trying to get an appointment for repair under the warranty. I find the majority of mechanics do not wish to deal with Assurant Warranty as it is too time consuming and the representatives have been rude and not well trained and are quick to deny coverage. I bought a car in Los Angeles from Carmax and had a great experience. However, this Carmax in Augusta, GA, does not even come close to the same standards.

Rating not great on this place but we purchased a 2018 Ford Ecosport from here last Saturday 13th…read moreApril. Our salesman was Austin. The car was in tip top condition ready for us to test drive after 30 minutes of us inquiring on the telephone about it. They were kind of non negotiable about the price with the general manager telling us they only had $89 dollars in it !! But in the end we were able to negotiate $340 off the out the door price. Overall I would say it was a fairly good experience and the car is still running. Austin was really the one that made it for us. Would I go back - yes I would say "likely" if they had a car I was interested in.

When you go in to get a new car and your credit score is in the mid seven hundreds as a 20 year old…read more and they want to stick you with a 19% interest rate with their first offer. No, this is not the place to go and then they don't even accept cashiers check to pay for the car in full with somebody with GOOD credit that can get a loan from a bank! Like WHAAAAAT? No thank you! Hard Pass

I just purchased a used Mazda Miata from Keith and absolutely love it, I didn't want to take any…read morechances on its condition, although it was beautiful in and out I needed a full check. Made an appointment at Kennesaw Mazda and had it fully gone through, there were only a few concerns mostly fluid flush exchanges which they performed other than that a perfect bill of health. Lol Very pleased with my purchase

It was amazing all there cars were good and the owner Sean was really nice and none of the cars…read morewere bad

Customer service was great, I called, bought vehicle in, gave my vehicle warranty to Customer…read moreService Rep, dropped vehicle off and was contacted the next working day to inform me that my vehicle was ready. I am thankful that it was under warranty, I am more grateful for the promptness. Again, the Customer Rep presented a kind of known me for a while personality, dignity and respect and that within itself gave me confidence. Thank you for your service...

WOULD NOT recommend using this dealership. My husband and I have had an awful experience here. Our…read more2016 Chevrolet Silverado 3500 Diesel was taken to them for repair, via our warranty company due to a CP4 failure, resulting in us needing a full fuel system replacement. Our truck was previously supposed to be taken care of by another mobile repair company, that ended up not completing the job, leaving the fuel system partially taken apart. The dealership took on the case, knowing this, in agreeance with our warranty company that they would be paid for the repairs. One of the biggest problems is the complete LACK of communication from this dealership. We knew it might take some time to complete, as they stated that they only have one diesel mechanic at this location. The problem is that hardly any communication happened between the time the truck was in their possession, to the time we picked it up, that didn't have to be initiated by US! As the consumer, it's the DEALERSHIP's responsibility to reach out to us to resolve problems, give updates, etc. Not ours. The dealership & the warranty company came to the final price decision on the initial reason it was brought to them. We were told what we would need to pay. The work began. Months later, after many calls and inquiries BY US... the warranty company let us know they paid the dealership. & then TEN DAYS LATER, the dealership finally calls us to let us know the truck is ready for us to pickup. At a MUCH higher price than agreed upon might I add - a $4,000 difference that the dealership ended up removing as that price was not what we were told. We come to pick up the truck, and upon arrival, we notice the front bumper of the truck (which is made of steel), is damaged. It was not like that the day it arrived at the dealership, because we have pictures with timestamps/dates that show how the truck arrived. We spoke with Don & Mike Jones about this, the men who have been handling this case along the way. They agree that the truck was damaged in their possession and that they would take care of it. We were advised to get an estimate for the repairs to submit to them (because we live in South Carolina & they are in Georgia). We get the estimate from a shop here in SC on 2/2/25. We submit the estimate via email on 2/3/25, as well as us TEXTING Mike to make sure he knows we submitted the estimate via email. Since then, it has been radio silence. We have tried calling to get updates, and plan the next steps for them to repair the truck as THEY are the ones who damaged it. And have heard NOTHING. If you want things done in a timely matter, DO NOT GO HERE. If you want honest, straightforward customer service, DO NOT GO HERE. It is unacceptable as a consumer who has paid you THOUSANDS of dollars in repairs, only to now be given the run around due to the poor and careless treatment of our vehicle. We will be filing with the BBB. CUSTOMER BEWARE!!!!