I was a customer of auto spa for many years and I stopped going about a year ago because I felt that the quality of service had drastically declined. I decided to go back today because of the new ownership and I was extremely satisfied! 5 read more

Website says they close at 5PM. I was across the street at 4:45 when the sign said OPEN. By the time I made it into the lot and began talking to a person it was 4:55 and I was informed that they stop taking customers at 4:45, which is when they change the sign in front to closed. In actuality it was changed at 4:50 because I was waiting in traffic and noted that. Nonetheless, that seems reasonable enough, after all the workers have to finish and clean up and clock out. But the attendant was very rude and loudly emphasized they were closed. I mentioned that the website says 5PM closing time. She argued back it did not. The home page clearly states HOURS OF OPERATION at the bottom 8-5 M-Sat, 9-4 Sunday. I was referred to another employee, who was not rude, and she said I needed to go past the home page, which you might argue is unnecessary, to "CONTACT". It is worth noting that most people surfing the web don't want to contact a person if they already have the information. Nevertheless, on the contact page, it states in bold capital letters "WE STOP DOING INTERIOR WASHES AT 4:30" Great, I want the exterior of my car washed. Ahhhh, no, did they mean cars going inside the wash tunnels? Perhaps it would be better said, Wash Tunnels close at 4:30? But the second set of tunnels was still open. Dear AutoSpa, nobody cares if you close early regular basis, but please update your main webpage to say 4:30 or 4:45 or 4:50 or whenever you stop offering services. I didn't stick around to find out if there was any service I could get after the closing of half the tunnels. As I drove away I heard the rude attendant say "this happens all the time." I think I found a clue as to why. Also as I drove out at 5PM on the dot, another car owner was confusingly approaching the CLOSED sign. Good luck my dirty car friend. Maybe next time, in a couple years from now when I have forgotten this epic experience, I'll return. Brent read more

I have been coming here for a few years on occasion, and usually get the Wax Works Way car wash which runs about $27. I haven't been disappointed in my car washes, and even joined their club where you get a free car wash after a certain amount of car washes, and a free wash on your birthday( available the month of) They do have a car detailing section where it's by appointment only. I haven't had my car detailed there, but might consider it. read more

Cash wash itself wasn't terrible, but when I got into the tunnel for them to hand dry, I was met with a gaggle of 5-8 young men all staring into my windows with the their faces close and making noises and saying inappropriate things at me with my 9 year old son in the car. VERY unprofessional and I will not be back. Hire individuals that don't harass women in their vehicles. read more

Whoever was assigned to clean the interior of my car, opened the center console, removed all of the contents and stole the money and unused gift cards that were stored there. It was definitely deliberate as there was no reason to open the center console. I might not have noticed if the person hadn't thrown everything he didn't take into the backseat. Very disappointed and will not use Auto Spa again. read more

Bad business practices. I went in the line and was told I could clean out my car and get back in the line to clean it. Did so and they told me that they weren't cleaning interiors for the rest of the day. It took me 5-10 min. I complained inside and they basically ignored me. Won't be back here. Now I see other reviews and it all makes sense.. read more

Interior service and exterior cleaning/detailing efforts are very inconsistent day to day. Usually this is directly proportional to the number of staff they have on duty to work on any given day. When there are more workers they work is usually better. When the workers don't show up or go AWOL, your car will take much longer to clean and the quality will be noticeably less. Mgmt seems to have a hard time keeping cars in order when it comes to the interior/exterior wipe down and detail after the wash. Mgmt always uses the excuse "We're short staffed" today as if this makes it OK to provide poorer service in these instances for the same +$40.00 price. Also don't bother showing up 30 minutes before they close.. I've personally witnessed workers walking off the job towards the end of their shift with the car they are working on half done... for the price this is unacceptable... read more

It's the best car wash I found in Baltimore County. I've cheated out a couple of times and done the exterior only option. Truly, just do the full-service. You're car probably needs it and when you do the full option the folks there really take care of you. It can get crowded so plan on spending some time getting the process accomplished. read more

I am very upset about the way that this car wash tricks you into getting service. I pulled in in order to make a u-turn to get to my doctor's office, but the way they have the orange and yellow cones setup is in a way that you have to go through the carwash and actually get your car washed in order to get out! So now not only am I late for my doctor's appointment but now I have to pay to get a car wash that I just washed last week. Because of this trickery I will never come back here on purpose and I will make sure to never do a u-turn near this place again. read more

$31 and I had to redo the inside...inside windshield cloudy from just moving dirt around, cup holders had debris that should have been vacuumed up, area where the back hatch meets the rear bumper was dirty and a big palm print on outside windshield right in the driver line of sight. While waiting, I overheard the counter person talking with someone on the phone about the workers stealing tips from the other workers by not turning them in if handed to them directly vs. putting in the tip box. Airing dirty laundry in front of customers not appropriate. This place has gone down hill...I wont return. read more

Terrible. I had a bad experience there a year or two before but decided to try out today as I was driving by. Just wanted the basic wash to clean the outside. Even that was terrible. I got back home, got out of the car and couldn't believe it. I think they may have actually added dirt in some places! Seriously though, there were streaks of dirt all over the place. The wheels were absolutely untouched and filthy. After waiting in line for 30 min, paying them $14, I then spent 45 min at home with quick detailer finishing the one simple job that they had to do. Save your self the money and the wait and go to a touchfree gas station wash. You'll get better results. My car color is not conducive to great photos showing the terrible job but I've attached some of them anyway. read more

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This used to be a good car wash. Many years ago. Now it is actually a pretty bad one: expensive, subpar service, rude staff. I used to be a customer; after what happened this morning, I will never set foot in this establishment again. I went in to get a standard wash, with a car that, aside from needing cleaning, was in immaculate shape. After I paid and returned to my car I found out that the inside rear view mirror had been knocked off. See picture taken on the spot. After getting ahold of one of the employees (lady at the cashier), a few other employees who may or may not actually have been involved in cleaning my car showed up, and proceeded to tell me that "it was like that when you came in". I have rarely witnessed such a level of dishonesty. read more

Auto Spa - Broken rear view mirror - Car Wash Near Me - Cockeysville, Maryland

I keep telling myself that the next time I go they will do a better job, but it never happens. Recently they opened up the left side lane, which is 'touchless', which does a little better job, but they still lack the details. Instead of the owner greeting everyone in the beginning of the line, he should be standing at the end making sure everything is up to par before people leave unsatisfied. It seems like the workers don't even attempt to make your rims look good. read more

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I will never return, unless I am just absolutely desperate!! I thought I purchased the full package to have my car cleaned interior and exterior. I read the signage and I thought I was getting vacuuming--nope. So after paying $28 instead of $23, guess because I have a SUV, I had to pay an additional $15 if I wanted my floors cleaned and I didn't even know this until I went to get out of my car. Are you kidding me!! And after I paid the additional $$ it was a horrible job! I will be going to the two other carwash locations that are about 10 minutes further away but definitely more reasonably priced and the service is fantastic!! read more

This used to be THE premier car wash in the area when it opened. Priced well and they did a beautiful job! Since going through what I believe are several owners, it's become much more expensive and they do a TERRIBLE job! I'd suggest you run your car through the wash at your local gas station. It'll do a better job. read more

Two weeks ago i take my son for a drive and decide its car wash time. Arrive at 4:30 on a wednesday to find car wash closed, figured it was a fluke. Yesterday we leave house (in westminster) to run errands and decide to give it another chance. I called this time and the lady on phone confirmed car washes until 5pm. Arrive at 4:45 to find lanes closed. Pull up to exit and was greeted by a man in sunglasses asking if he could help. I gave him details, he told me that workers had to be out by 5, no one wanted to stay so they had to close. Told me to come back at 8am in the morning. "Come early because the lines are huge" Brushless car wash down the road (across from target) is just as good on exterior and we have more fun cleaning interior as a family and save ~$30. No thanks read more

They do great work a little pricey tho. I wouldn't come here for a regular was but if your in need of a deluxe wash or detail this is the place. Good sized staff makes the car wash very efficient. read more

Auto Spa - Got Betsy all washed up - Car Wash Near Me - Cockeysville, Maryland

I JUST got a car wash from here. Why were the workers starring at the bird crap on my car as I rolled through the drying off belt instead of cleaning it off? Waste of money for sure. read more

If you value the paint on your car do not go here..they will mess it up every chance they get I can do a better jo. It someone paid me to do it myself. Got swirl Marks all over my 2017 camaro SS from them using brushes they rush it and care only about supply and demand more then they do attention to detail dirt and crap in the back seats definitely not worth 44 dollars. Definitely do not reccomend. read more

I always take my car here when it's time for some deep cleaning. It's convenient and a good value for what you get. The people who hand clean the cars work hard. read more

A waste of money. Extremely expensive. I wouldn't mind the cost if they did a good job but that doesn't happen when you request outside only. They not only wipe the car with wet rags they use the same rags to wipe the windows, leaving them smeared. And they constantly miss the side mirrors. And don't request everything because you may get it 60% of the time. Otherwise you have to request a refund because they don't give you what you pay for. You are suppose to get black on your tires but once I had two tires done leaving two undone but most of the time it isn't done at all. The only thing you can do is get out and check the car beffore you leave, which they don't want you to do. It is a rip off.. Just cautioning you!!! read more

Experience 1: Watched them dump a 5 gallon bucket of filthy wash water into a storm drain inlet. I let them know it shouldn't be done because the storm drain goes to the Chesapeake Bay. Several employees indicated that they could care less. Experience 2: I drive a BMW i3 - a small car. They insisted on charging me for a surcharge for an SUV because it has a hatch. When questioned, they were complete assholes, not acknowledging my logic at all, acting intimidating toward me and refusing to budge, saying that I was not right. I bailed, never to return. Avoid if you don't want to support polluters who act like arrogant assholes. read more

Great car wash if you want them to dry it off dirty. Second time I've been where the car came out of the wash tunnel still dirty. read more

Auto Spa - Car Wash Near Me - Cockeysville, Maryland

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Just had interior and exterior "cleaning" done for $38. Car still had film of dirt bc they were so delayed so it never got dried after the wash. But clearly the wash does not work very well. Even a HUGE bird dropping that I wiped off with no cleaner - so clearly no one even tried to clean it. TERRIBLE JOB - WILL NOT BE GOING BACK. read more

This has to be one of the worst places to get your car washed. I think it's safe to say the customers who keep returning here never read reviews and are too damn lazy to wash their own car. One sane mind cannot really believe this place has any real value for what you leave with. THE GOOD.... -the wash itself is fast -clean waiting area THE BAD... -almost $30 for inside/out + tires -tire shine is such a joke...I've had to ask for staff to actually clean the wheels because it looked like all they did was wipe the edge of the tire -they wipe down the inside, but don't use any product...looks like nothing was really done -so many missed areas...half ass job Overall this place is not worth your time or money. Drive up the street and go to the do-it-yourself wash...it won't cost nearly as much and your car will actually be really clean. If you decide to still go here after reading all the negative, but very factual reviews best of luck! read more

Wow. I arrive at 4:40 to be greeted by "the owner" who rudely tells me they are closed and tells me "use the self service down the street because they have to leave by 5:00pm". My response is it's 4:40 and your website says you are open until 5:00pm and I only want an exterior wash". He says "I don't know what to tell you because I have 50 cars out back waiting to wash and we have to leave at 5:00pm". IS THIS WHERE I WANT TO SPEND MY MONEY?!?! My suggestion to him is change your website and sign to reflect you close at 4:39pm and stop fibbing because there were no cars out back...keep turning away customers and hopefully you will get to stay home all day when your business closes down permanently. I WISH I COULD GIVE YOU 0 STARS!!!! read more

I've been going to this place since the 1990 s when it opened. I've taken both my cars there several times a month since then. As of today, I m through with this business. It used to be that they charged top dollar and did a very good job. Now, they charge top dollar and do an inferior job. The ownership is now absentee and it shows. The inmates are running the asylum. It will cost you nearly $40 for a complete wash, inside and out. You will see that the laborers are more interested in horsing around and flirting with each other than they are in working on your car. The result? A dirty car at an expensive price. Don t bother telling a manager. The managers don t like the customers. I d give it 0 stars if I could. Stay away. read more

This car wash was a joke and very expensive. It cost $29 for a basic wash exterior and interior!!! The windows were attrocious! All kinds of spots left on them. Like they have been in a dish washer. I am new to the area and the only car washes I have found so far are one of those drive throughs at the gas station. This one has you go into "tunnels," where the exterior of your car is washed by several guys at various intervals of the "tunnel." You do not get out of your car. It looks all fresh and professonal! Then if you want an interior clean you go through another tunnel. This time you get out! It takes about 20 minutes for both tunnels. However, the exterior of my car was barely washed, still dirt on the outside. They blow dry your car, so no one ever wipes it down. For this price they should be wiping it down, spraying those areas with hard to remove dirt etc. They barely touch your car. I spoke to someone and said wow it is really expensive to get a car washed here. They promptly said I had been ripped off and I could have gotten a decent wash for about $12 to $16 which is what I was expecting to pay at Auto Spa. Lot of glitz and glam but no real service or cleaning of the car. I could not believe it was so crowded there. Those folks must not know of a decent car wash at a reasonable price either!!! Needless to say, i will not be a going back to Auto spa. Totally a rip off!!! The first review looks like a put up job by the owners1 This is not a reasonably priced car wash. It is very expensive and not very good. I will not be going back for sure. read more

Expensive, half-assed job. The $23 Wash & Wax was a complete disappointment. I had to wipe bird droppings off with a napkin because Auto Spa failed to wash them off. Tire shine was included, but I couldn't tell that they actually did it. For that matter, if I hadn't been in the car, I wouldn't be sure they did anything at all. My car was slightly cleaner after, but in the same sense that my car is slightly cleaner after it rains. This was my first time getting a full service wash. For decades, I've used the self-service pressure washes. I wasn't always pleased at what I could do for $6 with just a foaming brush and sprayer, so I thought I'd see why people paid so much more for the Auto Spa. Queuing up, paying, driving through the wash was mostly fine. It was a more active experience than I had hoped for. After driving through the washing section, I had to shift back into gear and drive around to the drying tunnel. Mildly annoying, especially relative to the fact that my car didn't come out clean. This business is a total failure at it's core competency and it should be avoided. I may still try Canton Carwash, as it seems to have better reviews, but I'm somewhat jaded on the whole idea of a full-service wash, thanks entirely to Auto Spa. read more

I've been using the car wash for 5 years - I used to love them, until last week when the manager wouldn't honor my VIP free birthday car wash : ( So now my feelings are hurt and I'll be thinking twice before I lay out $29.00 for a wash!! read more

If I could give zero stars I would. Attempted to go here twice when it wasn't even raining and it was closed. On a Saturday. Ridiculous.

I agree, price is higher than Wash Works downtown, and the quality is poor. Wash Works literally covers every inch of the interior. Auto spa consistently misses cup holders, center consoles, and under the seat vacuuming. For $50 and 15 minutes, I would get more out of my money. Not to mention on my last experience, I still found bird poop on the windshield.... Purposely left a gum wrapper in my cup holder, and sure enough it was still there when I got back to my truck. I'll probably return because of the fact its right down the street from my house, but I will lower my expectations considerably which is a shame. read more

You gotta be kidding me! I used to go to the auto spa every couple of weeks to have my cars cleaned before covid. They were really good at cleaning your car. Not anymore. I was in today and paid $45 and was incredibly disappointed in the quality of work. This is 50% more than I was paying a few years ago. I dont mind paying the amount but I expect a reasonably clean car. No one wiped off my car so water spots everywhere. french fry under one mat - the third row mat wasnt even removed and cleaned, none of the kick guards were even touched, the console between the rear seat was worse than when I brought it in. The tires had an over spray that I needed to clean when I got home and none of the door trim was wiped down. It used to be that you would bring your car in, they would run it through the exterior wash, when it was done 5 or 6 people would attack the car and completely clean the inside and then someone would take the car and spend about 10 minutes do minor wipe down and touchups - averaged about 20 minutes total once you got your car in the exterior was section. Today they was one person doing the interior and they were totally done in about 4 minutes. 4 minutes! I asked the supervisor if he was sure it was my car when he brought the key in. I had heard from a number of people that their quality had fallen off a cliff but I had no idea it was this bad. I easily used to spend $1500+ for all of our family cars each year at auto spa . It is really a shame. I used to refer everyone there because they did such a good job. I just compelled to send out a blast to over a hundred of our friends and neighbors to alert them not to waste their money there now. SO disappointed! read more

I feel like the pictures I posted speak for themselves without a review but it seems only fair to share more about why I would never bring my car back here. I paid the $39 for the most interior and exterior services you can't you buy (except for detail, of course). In case you're wondering how they clean the interior of your car, they use the damp rag from wiping down your still dirty, wet exterior. I'm also 100% positive that I didn't get the wax job that I paid for. This all comes down to my favorite moment - just an example of how this business doesn't care about your business. I accidentally ran over some deer remnants the other day and a tiny bit was left on the front of my car. Before I even told the guy which wash I wanted, I confirmed they would be able to get it out. Then, after my car went through the wash and it was still there, I again confirmed with the next group that someone would ensure its removal. Finally, the guy is wiping down my car at the end and sees it, scrapes a tiny piece off realizing the rest is a little stuck, then just leaves it and tries to hand me my keys. I didn't have the time to deal with the attitude I had already seen dealt to other customers so I just left. Do yourself a favor and just save the money and go to the gas station car wash, the machine will do a better job. read more

Auto Spa - "Cleaned" cup holders - Car Wash Near Me - Cockeysville, Maryland

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Rude trailer park counter girl..She verbally abused an older gentleman after he was trying to be polite! Overpriced underdelivered... read more

This place is BUSY! Decent car wash, but nothing special. You have to stand on top of the detailers and make sure they get all of the grease off your wheels. In the end my car looks great, but it took a lot of bossing around to get it that way. Might be worth more to pay a professional detail shop. read more

Prior to coming out this morning I called ahead to determine if they were open. Now, I'm no weather expert but a quick look at the weather channel told me that rain was definite. When I called I was assured that they were open and would be all day. I drive 30 minutes to find out they are closed. I get it. It's raining you might need to close. But then be upfront about that when people call ahead. I could have dealt with that disappointment and come back another time. Except for the unbelievably rude manager and cashier. Don't be be snotty to your customers. It doesn't go over well. I have brought my car here before, but never will again. And I will tell everyone I know to take their car somewhere else. Anywhere else. Two words - customer service. You should try it sometime. read more

This was an dreadful experience. I was trapped, trapped because they don't move the cones so you can leave, for 40 minutes before my turn. They have drastically reduced staff and maybe two people wash your car when there used to be five or six at the same time. They were making us go in one at a time instead of one after the other on the conveyor belt. Prices have gone up to $39 for the wash works option with a $2 charge for an SUV. I have a tiny crossover SUV. It took so long I had to leave without the inside of my car cleaned completely because it was my lunch hour and now I was late. Complete waste of time and money. Just going to vacuum my car myself from now on. read more

I have taken my car here for several months. I get excellent service and a very clean car. It is joy detailed unless you make an appointment for detailing- which they also offer and do an excellent job- however if you are looking for a good cleaning of your car- I side and out I would recommend this business. Have been very pleased. read more

This place has really changed and I love everything about it. Great car wash and decent price