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We come to this car wash from time to time when we want a good cleaning of our cars, inside and outside. This place is pricey, but given the service and details they provide, it's worth it. Unfortunately, for us who are used to washing our own cars at home every weekend, this place is a bit too pricey to come here every week or something like that. But then we do choose the most expensive option. They have different price range for different services (as you can see in the pics). When you drive through the back, they will vacuum your car and clean your wheels. Depending on the size of your car, the cost varies by a few dollars. Then the car goes through the automatic wash and it gets cleaned further and wiped down by people. The whole process can take about 10-15 minutes, not including wait time. At the end, we tip them and end up paying about $50 for two car washes (SUV and small car). We say it's on the pricier side compared to the automatic car washes where you pay about $13 per car wash and you can vacuum yourself. But if you want to give yourself or your car a treat, this is a good place to go. They offer coupon books, which offers a pretty good deal. The only catch is you have to use it within 6 months or it expires. Because of the time limit, we decided not to get the coupon book. They're a busy place. We went during a weekday about 15 minutes after they opened, and there were already a few people ahead of us. But it also shows the kind of great services and results they provide with that many people coming.
I have been going to Eastern Car Wash since I was 16 years old and I'm 50 next year. I have left several posts throughout social media over the years about how fantastic they were. Believe me I no longer feel that way. I bought a gift certificate for my friend to have his car detailed. His car was in pretty bad shape but I just knew that Eastern was going to do a fantastic job, boy was I wrong. It started badly right from the beginning. I was told I had to make an appointment for detailing. That was not a problem except when I finally called to make the appointment, the young lady who answered the phone wouldn't speak into the phone and it sounded like I was Santa talking to someone's four-year-old child trying to get their Christmas wishes. She kept mumbling incessantly. She was the last person who should've been answering the phone. I bring the car in for the appointment time. When I arrive, the workers start shaking their hands at me telling me I can't leave the car with them, they're not doing detailing that day. I asked to speak to someone and an overwhelmed gentleman came over. I told him that I made an appointment and I took off work that day to drop the car off. He said that it was fine, said he found my name wherever it was and that I could leave the car. Fast forward two hours and I come back. My initial reaction from 20 feet away was that the car looked really good. And then I got up close! I'm going to include the pictures below. I asked to see the person that worked on the car because I wanted to point out a few things I initially spotted. The guy got really defensive almost immediately, and told me that he was the one who did the car. He walks up with a spray bottle and a dirty rag and starts wiping off the spots that I see. When I started showing him the finer details, he said that I should've bought a better package. The car that I brought to him was a Mazda 3. The highest priced package for a small car was $125, the amount of the gift certificate. All he kept repeating was that I didn't pay enough. So I simply ask him how much more do I have to pay for you get the rest of dirt cleaned off. At that point all he was doing was smearing around the dirt that I asked him to get off of the car. I went inside to speak to the manager or owner. Guess who was at the desk? And her voice was even harder to hear behind plexiglass. Now while I was asking to speak to the owner/manager there was a young woman in line who chose not to wear a face covering and was literally 2 feet away for me. I asked her to step behind the line and she became belligerent. There was an exchange between she and I, and the customer behind her who realized she wasn't going to cover her face decided to leave. Now the reason I'm including that in this review, someone, other than a customer, should have told her that if she didn't have a mask on, she can't be in the building. By the time I understood the cashier wanted me to call another day when the manager was in, I have just about had enough and I left. Before I left these are the pictures I took of my car. I did not leave the lot and take these pictures later. This is exactly how they presented the car to me. I don't know who the new owners are, because for as many messages as I left, no one ever returned my call.. I paid to have that car detailed. Detailed! That means that the details should've been taken care of. The service was awful. The workmanship was abhorrent. The end of an era for me and my family.
My family has been getting their car washed here for 4 generations....Grandparents, Parents,Myself, my children and extended family and friends always impressed attention to detail, personable workers/staff and great job in washing your vehicle....Well they're under new management and replaced the entire staff.. I was hesitant in giving them a try and it turned out to be the worse and most expensive mistake I could've made...My Brand new Tahoe Truck now has deep scratches on my bumper from their machine, the worker who was supposed to be drying my truck off did an absolutely horrible job and when I tried to explain my issues with the service no one understands me.....Do not take your vehicle there, I repeat do not take your vehicle there or you will regret it!!....You've been warned !!!!
This place does 5 star work at a unbeatable price, but the traffic situation is dangerous. The car wash only has one lane for line up along the building, but with 10 cars waiting, the line starts to form on eastern avenue. I really think this is waiting for an accident. There were tractor trailers rolling past waiting cars, and everyone that was driving in the right lane had to switch lanes at a moments notice. Management could line up cars parallel to each other along the building, and then alternate turns entering the wash. Bedsides the traffic situation, there are no other complaints.
So let's just say my car looked tf good for a great price! It's important to note that the picture of what each was comes with is correct! So if you get a deluxe wash, an undercarriage is included in it. I got the deluxe instead of the premium because it didn't come with rain x. I looked it up while I was waiting and decided I didn't like what people were saying about it lol. They take a lot of care in wiping everything down after your car comes out the wash. I was going to give them four stars at first because of the cloth particles left behind, but I realized that's not really something they can control too too much. So here, take my five stars lol. Overall it took about 30-35 minutes. I got there a little after 10 so that amount of time is appropriate for how busy it was.
Overall I'd rate a 3.5 , but 3 items were missed or I had to " suggest immediate attention". (1)-The drivers side & passenger mirrors were missed. (2)- Missed the " obvious spilled sugar packet on the center console.(3)- Vacuum in the corners, only takes a moment to push the seats forward . Kudos to the interior windshield glass guy. Yes I tipped him. Also very pleasant & amenable cashier. The locals were very complementary of this car wash. I was advised that the "Detail Person" on the Community Bulletin Board was Outstanding !
I probably get my car washed about once a year, because I'm terrible with maintenance in that respect. I had my emissions test and I thought I would just take care of my "annual car wash" at the same time, you know, kill two birds with one stone. I wasn't super familiar with the area that I was in, so I literally put "car wash" into my gps and leapt out on faith! Eastern car wash was 7 minutes from me, seemed decent enough, and I prefer to give my money to a small mom and pop style car wash, then to a big box style car wash. The car wash is pretty small but has everything you need. I pulled in and waited for about ten minutes in a line of about 5 cars. The instructions are clearly written on a sign at the entrance-remove any detachable antennas, unlock all car doors, remove trash from your car etc. The car wash attendant will ask you what package you want; full, deluxe, or premium. The most expensive package is $21 (premium) and includes complete service and tire shine. I went with the premium $21 package because my car needed the extra attention, and I thought the price was reasonable. I paid for the service, watched my car go through the automatic wash, and let the attendants know that I wanted my tires shined. Overall they did a great job, but they did miss a couple of spots-the car door compartments, and some parts of the center console, etc. I touched those spots up when I got home just so everything would be done. I don't carry cash, but I wanted to tip so I ran down to the bar at the end of the parking lot and took some money out. I tipped $2, to the guy who handed over my keys. Until next year!
Careless car wash with careless staff. Cars now covered in scratches, but it's own fault for bringing it to such a garbage place. Stay away from this place if you care about the integrity of your cars paint job. $21 wash for a $200 detail job, thanks.
Still the best after all these years. Business travels take me throughout town and fancy washes are almost everywhere. Looks like the joint has had a couple of ownership changes. The staff throughout ownership and neighborhood changes has always been diverse. There are no slackers working here and the team deserves tips at entry and exit. Especially the latter. Especially if they're under the hot sun drying and pampering your chariot. Today's $23.00 wash, with tips ran $36. Don't be a fool and "wash and run." Tip. Make somebody's day. Their work isn't perfect but it's great and they do a better job than I would myself. Eastern is my choice and is well worth the drive. Even from Towson. Go. read more
We come to this car wash from time to time when we want a good cleaning of our cars, inside and outside. This place is pricey, but given the service and details they provide, it's worth it. Unfortunately, for us who are used to washing our own cars at home every weekend, this place is a bit too pricey to come here every week or something like that. But then we do choose the most expensive option. They have different price range for different services (as you can see in the pics). When you drive through the back, they will vacuum your car and clean your wheels. Depending on the size of your car, the cost varies by a few dollars. Then the car goes through the automatic wash and it gets cleaned further and wiped down by people. The whole process can take about 10-15 minutes, not including wait time. At the end, we tip them and end up paying about $50 for two car washes (SUV and small car). We say it's on the pricier side compared to the automatic car washes where you pay about $13 per car wash and you can vacuum yourself. But if you want to give yourself or your car a treat, this is a good place to go. They offer coupon books, which offers a pretty good deal. The only catch is you have to use it within 6 months or it expires. Because of the time limit, we decided not to get the coupon book. They're a busy place. We went during a weekday about 15 minutes after they opened, and there were already a few people ahead of us. But it also shows the kind of great services and results they provide with that many people coming. read more
3 years ago
6 years ago
I have been going to Eastern Car Wash since I was 16 years old and I'm 50 next year. I have left several posts throughout social media over the years about how fantastic they were. Believe me I no longer feel that way. I bought a gift certificate for my friend to have his car detailed. His car was in pretty bad shape but I just knew that Eastern was going to do a fantastic job, boy was I wrong. It started badly right from the beginning. I was told I had to make an appointment for detailing. That was not a problem except when I finally called to make the appointment, the young lady who answered the phone wouldn't speak into the phone and it sounded like I was Santa talking to someone's four-year-old child trying to get their Christmas wishes. She kept mumbling incessantly. She was the last person who should've been answering the phone. I bring the car in for the appointment time. When I arrive, the workers start shaking their hands at me telling me I can't leave the car with them, they're not doing detailing that day. I asked to speak to someone and an overwhelmed gentleman came over. I told him that I made an appointment and I took off work that day to drop the car off. He said that it was fine, said he found my name wherever it was and that I could leave the car. Fast forward two hours and I come back. My initial reaction from 20 feet away was that the car looked really good. And then I got up close! I'm going to include the pictures below. I asked to see the person that worked on the car because I wanted to point out a few things I initially spotted. The guy got really defensive almost immediately, and told me that he was the one who did the car. He walks up with a spray bottle and a dirty rag and starts wiping off the spots that I see. When I started showing him the finer details, he said that I should've bought a better package. The car that I brought to him was a Mazda 3. The highest priced package for a small car was $125, the amount of the gift certificate. All he kept repeating was that I didn't pay enough. So I simply ask him how much more do I have to pay for you get the rest of dirt cleaned off. At that point all he was doing was smearing around the dirt that I asked him to get off of the car. I went inside to speak to the manager or owner. Guess who was at the desk? And her voice was even harder to hear behind plexiglass. Now while I was asking to speak to the owner/manager there was a young woman in line who chose not to wear a face covering and was literally 2 feet away for me. I asked her to step behind the line and she became belligerent. There was an exchange between she and I, and the customer behind her who realized she wasn't going to cover her face decided to leave. Now the reason I'm including that in this review, someone, other than a customer, should have told her that if she didn't have a mask on, she can't be in the building. By the time I understood the cashier wanted me to call another day when the manager was in, I have just about had enough and I left. Before I left these are the pictures I took of my car. I did not leave the lot and take these pictures later. This is exactly how they presented the car to me. I don't know who the new owners are, because for as many messages as I left, no one ever returned my call.. I paid to have that car detailed. Detailed! That means that the details should've been taken care of. The service was awful. The workmanship was abhorrent. The end of an era for me and my family. read more
6 years ago
My family has been getting their car washed here for 4 generations....Grandparents, Parents,Myself, my children and extended family and friends always impressed attention to detail, personable workers/staff and great job in washing your vehicle....Well they're under new management and replaced the entire staff.. I was hesitant in giving them a try and it turned out to be the worse and most expensive mistake I could've made...My Brand new Tahoe Truck now has deep scratches on my bumper from their machine, the worker who was supposed to be drying my truck off did an absolutely horrible job and when I tried to explain my issues with the service no one understands me.....Do not take your vehicle there, I repeat do not take your vehicle there or you will regret it!!....You've been warned !!!! read more
3 years ago
3 years ago
12 years ago
This place does 5 star work at a unbeatable price, but the traffic situation is dangerous. The car wash only has one lane for line up along the building, but with 10 cars waiting, the line starts to form on eastern avenue. I really think this is waiting for an accident. There were tractor trailers rolling past waiting cars, and everyone that was driving in the right lane had to switch lanes at a moments notice. Management could line up cars parallel to each other along the building, and then alternate turns entering the wash. Bedsides the traffic situation, there are no other complaints. read more
4 years ago
12 years ago
So let's just say my car looked tf good for a great price! It's important to note that the picture of what each was comes with is correct! So if you get a deluxe wash, an undercarriage is included in it. I got the deluxe instead of the premium because it didn't come with rain x. I looked it up while I was waiting and decided I didn't like what people were saying about it lol. They take a lot of care in wiping everything down after your car comes out the wash. I was going to give them four stars at first because of the cloth particles left behind, but I realized that's not really something they can control too too much. So here, take my five stars lol. Overall it took about 30-35 minutes. I got there a little after 10 so that amount of time is appropriate for how busy it was. read more
4 years ago
9 years ago
10 years ago
Overall I'd rate a 3.5 , but 3 items were missed or I had to " suggest immediate attention". (1)-The drivers side & passenger mirrors were missed. (2)- Missed the " obvious spilled sugar packet on the center console.(3)- Vacuum in the corners, only takes a moment to push the seats forward . Kudos to the interior windshield glass guy. Yes I tipped him. Also very pleasant & amenable cashier. The locals were very complementary of this car wash. I was advised that the "Detail Person" on the Community Bulletin Board was Outstanding ! read more
7 years ago
I probably get my car washed about once a year, because I'm terrible with maintenance in that respect. I had my emissions test and I thought I would just take care of my "annual car wash" at the same time, you know, kill two birds with one stone. I wasn't super familiar with the area that I was in, so I literally put "car wash" into my gps and leapt out on faith! Eastern car wash was 7 minutes from me, seemed decent enough, and I prefer to give my money to a small mom and pop style car wash, then to a big box style car wash. The car wash is pretty small but has everything you need. I pulled in and waited for about ten minutes in a line of about 5 cars. The instructions are clearly written on a sign at the entrance-remove any detachable antennas, unlock all car doors, remove trash from your car etc. The car wash attendant will ask you what package you want; full, deluxe, or premium. The most expensive package is $21 (premium) and includes complete service and tire shine. I went with the premium $21 package because my car needed the extra attention, and I thought the price was reasonable. I paid for the service, watched my car go through the automatic wash, and let the attendants know that I wanted my tires shined. Overall they did a great job, but they did miss a couple of spots-the car door compartments, and some parts of the center console, etc. I touched those spots up when I got home just so everything would be done. I don't carry cash, but I wanted to tip so I ran down to the bar at the end of the parking lot and took some money out. I tipped $2, to the guy who handed over my keys. Until next year! read more
9 years ago
Careless car wash with careless staff. Cars now covered in scratches, but it's own fault for bringing it to such a garbage place. Stay away from this place if you care about the integrity of your cars paint job. $21 wash for a $200 detail job, thanks. read more
6 years ago
9 years ago
6 years ago
I took my Mom to get her car washed on 11/5/20 and it wasn't cleaned properly, we were told her car was too dirty. The owner or manager said we needed to make an appointment! An appointment to get bird poop off and to get dirt out of cracks and crevices! If washing/cleaning cars is your business there is no such thing as too dirty! (my Mom got the deluxe wash). The customer service is horrible and I wouldn't recommend this business. read more
7 years ago
7 years ago
4 years ago
This was my favorite car wash for years and years. I know they changed management a few years ago. Now it looks like they have changed the crew as well. I went today, around 10AM and I was extremely disappointed. The car wash is split into two crews, the back crew and the front crew. The back crew gets the car wash started, vacuuming and scrubbing wheels. The front crew does the hand wipe down and tire shine. it is the front crew that I have a problem with. As soon as they finish, they let you know, and they are practically standing there with their hands out waiting for a tip. I usually always give a tip, I have no problem with a tip for good service. As I walked towards my car, I told the guy that wiped my car down that I wanted to look at my car before I tipped him. I walk over and there is so much brake dust on the front wheels. Especially up in the lug nut area. I asked him was he going to wipe the wheels again. He told me it would be $40.00 more for him to clean my wheels correctly. I was totally taken back by this statement. I spent $24.00 today, because I did give the back crew a tip, and had to come home and clean my own wheels. I attached a pic of the paper towels I cleaned the wheels with. This summer I will be cleaning my own car, apparently I have to clean it, even when I pay someone else too. read more
What a great deal! I was skeptical at first and wasn't really sure of the setup but I am glad I gave Eastern Car Wash a chance. For $12 and a tip I got an automatic wash and a custom cleaning and drying by their staff. They paid great attention to detail and did an excellent job. Why pay more at Canton Car Wash when you can head a few blocks up and get it for cheaper! read more
7 years ago
9 years ago
12 years ago
7 years ago
5 years ago
7 years ago
Thorough, friendly staff, and great pricing for the quality of service! This is the only car wash we use. read more
10 years ago
8 years ago
9 years ago
6 years ago
11 years ago
11 years ago
So I have seen this car wash packed with cars the line usually reaches the highway. Every time I attempt to get my car washed because of my job I never got out of work on time before they closed. So finally today I was able to go. Was so excited because my car looked horrible inside and out. When It came out I was a little disappointed. Maybe it was because I had my expectations about the place too high because the amount of people that I see that go. When my car came out it looked clean the inside was cleaned very well. The outside though had still had some residue of bird poop and water marks and some dirt still on it. I'm more happy about the inside then the outside. I payed for the premium package as well which includes everything. Maybe the guy I got was just tired or not as great as the other people because others cars looked better then mine. I think I could have washed it better myself at home. I don't see myself returning to this place unless my car is filthy inside as for the outside next time I'll wash it myself. read more
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