Professional and friendly. Great job cleaning inside and out. I would definitely go here again.

First, the people, they are helpful friendly and very accommodating. As a limited mobility person they helped me walking. Second, the quality, it is superb. I got the "Ultimate" ($36) and my car came out spotless. Even the floor mats were cleaned. Third, tunnel wash, whoa, psychedelic, I loved it. Beside that, the car came out great. Recommendation: Use Flagship Car Wash Padonia Road when you need it. It is now my GO TO carwash. read more

I paid $225 for a full interior detail and had one of the worst customer service experiences I've had. The detailer didn't do a thorough job: the driver's side still had dog hair, and there were streaks on the vinyl door panels and leather seats. They also didn't show me the driver's side at pickup. To make matters worse, my rearview mirror was broken while my car was in their care. They attempted a half-hearted repair, then denied breaking it, despite it being undamaged when I brought the car in. When I requested a refund, the location ignored my calls and referred me to corporate, who sent me back to the store. The manager and detailer continued to avoid my calls. After I finally reached someone, I was told the $225 would be refunded to my card. It's been over two weeks and I still haven't received the refund, and my calls are again being ignored. Between the poor work, vehicle damage, broken mirror they refused to take responsibility for, and lack of customer service, I can't recommend this business. Pure incompetent and Deplorable customer service, I wish I could rate zero. Flagshit read more

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They rush my vehicle because it was busy, there was not a proper wipe down the smudges that were there prior to the wash still remain. Felt like the gentlemen took the brush for tire shine just went around it without any substance. I'm usually not the one to complain but this has made me very irritated you pay for a service you get what you pay for I have a membership. Regardless having a membership or paying at a time you expect services to be done right. Flagship Carwash guys do better. read more

Warning!!! My experience with Flagship Carwash on York Road in Cockeysville has been absolutely TERRIBLE! Beware, they have the worst customer service and the manager, Wendy is non-responsive. I went through the carwash June 29, 2026 after being encouraged to buy a monthly membership, and my car veered off the track and hit a pole that damaged my Rav 4. I was very shaken up to see my car damaged, especially since I have been through numerous car washes before and have never had any issues. The manager acted like she was very inconvenienced and said she would submit an incident report and that their insurance co. would be in touch with me within 7-10 days. It has been 16 days now and no contact. I have called the phone number on her card over a dozen times and can only reach a corporate office who states they will send her a message to return my call. I have emailed her three times and Wendy, the manager, has not responded at all. I greatly regret going to this car wash and having to deal with a very UNprofessionally run business. I should have read all the other terrible reviews that I see now for this business before trying them out. Mary, A very dissatisfied customer still waiting for a response....... read more

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$44 flagship package interior and exterior was not worth the money. they didn't do anything: I brought two cars here today and both had nothing done to the interiors no other cars well before closing, i'm not expecting much from an express car wash, but not doing anything at all is unacceptable. 9min later and I still see the same crumbs all over the car and my partners car. I've been to this location before with the same result. I can understand the nooks and crannies having dirt, but the easily accessible areas not even attempted is CRAZY read more

Flagship Carwash - Car Wash Near Me - Cockeysville, Maryland

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Be aware! Terrible job done totally by unprofessional people. Bad management! And if you aren't satisfied no money back warranty. read more

Wow ! I having been coming here for years however i will do my best to not go back to this location. Computers down and they close???But they don't tell you until you get in line and get to gate. We were told you will have to go to Padonia Rd. I can't believe they don't have a backup plan this is the SECOND Time this has occurred when i went for a cleaning. How can I give them a 1star they did not provide any service!!! I Needed to Vent!!! What happened to taking cash or a written ticket when computer is down. read more

Never go here. You may as well ball up your bills and toss into the garbage. The guys do not give a sh*t about what they are doing. A couple of swipes on the interior was all I got for my $44. Obvious sections of dust visible on the dash, the seats, the steering. They seemed resentful to be doing the job and had the nerve to look at my hand like I was going to give a tip! I didn't expect the kind of clean I would do myself, but there were no standards here. I am so angry that I went and I hope that you won't waste your money. You have been warned. I wish I could give negative stars because they don't deserve even one. read more

The place is just terrible and from now on I'm driving an extra 15 minutes to go to canton instead. There was a spot I was SURE they wouldn't miss, right in my windshield that I was SURE they wouldn't miss. But they lazy staff looked right over it. And not only that. But there were so many parts of the inside they didn't touch. And this is during a time where it was not busy. So idk what they were doing. This is one of many times where I have come and they a terrible job. Management here is terrible and they don't properly train or monitor staff to ensure quality work. Kids at a fundraiser carwash would do a better job than these people. read more

Flagship Carwash - Car Wash Near Me - Cockeysville, Maryland

Ive had bad experiences in the past here and I thought I'd try again. Still bad. I paid for the full service inside and out and it seems they didn't even vacuum or wipe anything down. Very disappointing. read more

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I utilized Flagship a few years ago to "treat" myself to a interior and exterior detailing service. I was disappointed upon picking up the car. Here were some of the problems I experienced: - The seats were still soaked! I understand some dampness is normal but the seats took multiple days to dry. I had a trip planned for the beach a few days later and my friend in the backseat had to sit on his jacket because the seats were still wet by then. - The interior console had been damaged by a cleaning product they used. The color of the plastic became splotchy and mismatched with the rest of the interior. There was no way to rectify this issue as the damage was permanent. - They had washed the retractable trunk cover but instead of pulling it back out again to air dry, they left is retracted and mold grew on the inside of it. I grew up in the area and remember this car wash always being super busy because it had been around for so long and was trustworthy but clearly, ownership has changed and it's not worth the price or the headache. I will definitely avoid Flagship in the future. read more

I have a Flagship membership and I have had great experiences at every location, but this one is absolutely terrible- I didn't even get my car washed, so I can't speak on the job that they do, but here is what I can tell you. I pulled in, and almost right away noticed the long line. I didn't have time to wait in a line that long, but they have barriers up so you can't get out. So I thought I could call them and ask if someone could come and help me figure out how to get out. I did the option where you call and they call you back and hold your place in line- an hour later and still no phone call. So, I sat stuck there for over 30 minutes, just waiting to get to the point of the car wash so that I could escape. I figured I could at least go over to the vacuum cleaners that I've seen at every other Flagship- nope. They don't have those there. So 30 minutes wasted, just to sit in a line that I was trapped in. I love the Flagship on Padonia Rd and would recommend them any time (in fact I'm going to go write my review for them next), but I will never go back to this location. 0 stars, would not recommend. read more

Had a membership for about 3 years now. Never had an issue. Wasn't impressed with the actual cleaning but it was better than I wanted to manually do. Usually stopped once a week or every other week. A month ago I pulled in to be told that they no longer allow my size of vehicle because there was an incident with a larger vehicle a week earlier (not the same make, model, style of my vehicle) . I asked if anything had changed and they said no, but they should have never allowed larger vehicles and this location never followed the correct guidelines. I was given a card with a number to call. I did so and gentleman told me I would get a call in 1-2 business days. Called 3 more times over the month, told someone would call, sent an email to the email listed on their website and filled out the survey via email requesting someone reach out. Needless to say, a month later still nothing from them. Customer service stumps some businesses I guess. read more

Wanted to give this car wash a try since I had a coupon. So for the value I received it was just ok, now if I paid the full amount of $22 I would be a bit upset. I don't particularly think these types of wash center actually clean your vehicle very well. If you are looking only to get salt or pollen off it does the job, anything else forget it. Since it's summer and the bugs are out you would be better going some place that hand washes vehicles. I wasn't surprised that I still had bugs and bird droppings after the wash. The woman who you are greeted by at the kiosk when you pull up wasn't very friendly. Was very short with answers when I asked a few questions about the different services. The guys at the end of the wash are fantastic, they had a line of cars they were working through and were still smiling and happy. read more

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Got the last snowstorm's grime off my car and the new wax had this snow sliding off .

On a sunny Friday at the end of may they only had one lane open. The car wash itself left a ton of spots on the truck it failed to clean. All of the staff looks miserable and the service reflects that. The line was 10 cars long and took over an hour to get through. If you don't opt to spend the $50 for the interior services and the wash, they had one guy out there to shine the tires. Absolutely never going to a flagship again read more

Horrible. They signed me up for a subscription service and have made it impossible to cancel. I have called multiple times and sent several emails. No one will call me back or email me back. I need my barcode ID to cancel my subscription and I can't find this information anywhere on their website. Do not use them, their service is horrible. read more

they took my sentimental change purse with a few dollars of quarters. and I even tipped them $5 every time I have been there. never go there again read more

We used to go to this car wash before it was flagship. It was called the Auto spa and they did a phenomenal job! The inside of my car is half-assed clean at best. I kind of thought they were finished a little quickly compared to how long it took in the past. While obviously I'm never going to complain about getting me in and out in a timely manner, the car also needs to be cleaned. They left a lot of dust on the dashboard trash. I asked them to throw away barely certain he didn't speak English so he didn't know I said that to him. Anyway, $36 later and I still got to wipe some things down inside my car probably will not return. read more

I have had a membership for 15 years At the Cockeysville location Within The past 2 years the quality of the car detail has become deplorable. The workers are lazy and look like heroin addicts. The lines are not long but it takes forever to get your car cleaned. The workers are so slow. I canceled my membership today as I was done. I'm going to the new Canton car wash in Towson. read more

I got there today around 4:30pm. At the drive up where you pay there was a lady telling us about the car wash options. I elected for the exterior/interior washes. Once I paid and finished the drive through wash I pulled around for the exterior interior portion. Initially the guys began walking up to start and then a guy that stated he was the manager came over and stopped them. He said they were no longer cleaning the inside of cars because they did not have enough people to do so. I looked around at about 6-8 guys standing around waiting to work on my car. The manager asked if anybody told me about them not doing anymore interior cleaning. I said no, in fact if they did I'm sure I wouldn't have been able to pay for one. Right? I then asked who I could talk to inside to discuss a a refund/ adjustment on the $36 I had just paid for exterior interior. He said I'm the manager, and I so I asked him about the refund. He then says well wait we can do one more, and yells to the guys to start working on my car. They did a great job. However, the encounter overshadowed the experience. Especially because they close at 6:30pm and I was there at 4:30pm. This doesn't seem like a professional establishment. read more

I usually recommend this location specifically as all my experiences have been top tier until today. I think there's nothing wrong with the prices however there needs to be some mindfulness about ensuring every vehicle leaves better than how it came in. I do understand this could be because they may be understaffed so I am willing to extend grace. My windows had some smears and I had to double back. Thankfully the staff while working super hard were attentive and corrected it. I truly believe today was a day they were overwhelmed but to pay for the top of the line wash and have to circle back for errors can be frustrating. I'll definitely give them another chance in the future and hopefully what I experienced today won't happen again. read more

Totally unimpressed. For $44 I shouldn't have to go home and redo to their work. Both inside and out.

I paid for a full service (top price) and wasnt pleased with the interior cleaningof my car. I didnt realize it until I realized the back interior doors hadnt been cleaned. Additionally, the vacuming wasnt very through throughout. Won't be going back, not for the $40 I paid. read more

Once again the worst car wash. Back of car covered with dirt, crumbs on seat plus the additional $8 they now charge for cleaning door jams and floor mats left door jams still dirty and never touched back floor mats although they said they did. Was on hold for 24 minutes to discuss with manager but finally had to give up. Don't go there! read more

My vehicle was damaged during the wash. Reported it to the GM and "filed a claim." He came out and took pics of the damage and took my information. it has been 2 weeks and no one has responded or followed up about getting my vehicle repaired. I've contacted the GM as well as corporate. No one ever answers the phone so all of my correspondence, besides my initial complaint to the GM, has been via email. Not to mention my car/wheels were still dirty after the wash. The GM stated "it's not gonna be 100%" when I pointed out dirty rims/wheels and bird poop that remained on the trunk and hood of my car after the wash. Definitely not worth the cost!! The absolute worst experience. No customer service at all. read more

Trash.. I just asked for 1 month membership and they keep on on-renew me, no customer contact#, location does not offer customer service. Pathetic read more

I WOULD GIVE ZERO STARS IF POSSIBLE AND WILL NEVER GO TO THIS CAR WASH AGAIN. I paid $44 for the Flagship exterior and interior wash. When the car was supposedly finished, the water was still dripping off of it. When I arrived at home, I looked carefully in the back seat. There were still crumbs on the back seat, new dirt on the seat, and it was clear they had not even attempted to clean the back of the passenger seat. This was a complete waste of money. DO NOT GO HERE IF YOU WANT A CLEAN CAR. See attached photos. read more

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Car was not cleaned properly and team members did not care. Sap was still on the car and I was told that I would have to pay $3 per minute for them to remove the substance. I inquired prior to entering the car wash and the person taking payment did not know. People/Customer friendly not the best when questions need to be answered. This is why I prefer to go to a hand wash establishment to ensure the car is cleaned satisfactorily. read more

It's a shame they went from touchless to brushes and mops - not great for the vehicle's finish. The quality of the wash to the exterior was acceptable but interior was substandard from the previous cash wash at this location. Not great value - time to find another location. read more

Heard about Flagship car wash and thought I'd give it a try. Its winter and truck was salty from recent snow. also specifically wanted wheels cleaned as I was getting new tires the next day. I went with their $18 Super Exterior Wash, which included "Wheel Cleaner". First of all, the washers were too busy talking amongst themselves and were not not paying attention to what they were doing. Example: As I was in the truck during the washing, I could see that they did not completely cover the windshield with the cleaning pad they were using. Missed several areas. Afterwards, When I got out to look at the cleaning, there were still salt marks on the body and I could visibly wipe brake dust if the wheels. I'm very disappointed and probably not go back. read more

I went for a car wash, but the automatic lane was down unknowingly. What I got was my vehicle washed the same way that everyone else did without the upgrade. If I had known that, I would not have gotten the upgraded wash because everyone got their car washed the same way. What did I pay extra for? read more

This location has gone downhill under the new owners. I took my car in to get a regular wash, they just have one or two people detailing the exterior only service and they only did one side of the car and didn't wipe off any of the bird droppings/dirt/stuck on leaves. I had to get it rewashed. Definitely save your money, when I contacted them they said they don't offer refunds. You're better off running it through at a cash station than this car wash! At least it will be clean. read more

Flagship Carwash - After car wash at Flagship - Car Wash Near Me - Cockeysville, Maryland

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Different name same bad cleaning service. $50 late-- interior remains dirty and windows are dirty. Spent 10 minutes after wash wiping down interior myself read more

Flagship Carwash - Post "cleaning" - Car Wash Near Me - Cockeysville, Maryland

I used Flagship for a carwash a week or so ago and was really disappointed. I chose the Deluxe Exterior Wash for $22 after what seemed like 20 birds decided to poop all over my car (my brand new car that I'm obsessed with). It happened over the weekend when I was out of town and parked under a tree. I took it to Flagship on Monday. The power washing the did before I started moving on the conveyor belt was haphazard and so when I got off the belt and left the carwash, there was still tons of bird poop on one side of my car. So it was $22 wasted. I also wish they were more communicative or that the signs were better. They knew it was my first time at Flagship but they didn't explain much. After getting off the conveyor belt, I ended up in a line of cars and I couldn't really tell where it was going. Once I waited and moved a bit, I realized I was in the line for interior cleaning, which I hadn't paid for. Not great communication or preparation. Probably wouldn't try again based on this experience. read more

Horrible equipment and staffing today. First time last time. Pay 44.00 and conveyer belt breaks 12 ft in tunnel. After 5 minutes the attendant can't fix, tells me to pull out "car is clean ". I say no I paid 44 bucks for something better than that 22 ft trip. The man sends me over 2 bays for my interior and exterior cleaning. Nice guy over there but after 10 minutes I get truck back and the poor QC guy is redoing everything, glass, mats . I noticed they cleaned my rubber floor mats but didn't vacuum carpet. It is a beautiful facility with a great location. But very disappointing experience- truck dirtier than it was. Just saw back mats not done at all rear window not touched. read more

My first experience ( being from out of town ), this CARWASH is AWESOME. Attention to detail--they got it down! Hands on, they do it all! Very welcoming atmosphere, huge establishment, clean and good prices. read more

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Great service! Drew at the front was amazing and very nice! Car was shiny and new, and even though some of our magnets fell off, they returned every single one! Highly recommend read more

I am not one to leave negative reviews but customers should know going in that your vehicle is in danger of significant damage. The car wash literally blew the lid off of my side view driver mirror and put significant scratches along the top of my driver's side window. While the employees were very nice and the did give me a $120 gift card and write up an incident report, I have never heard from the manager. My $44 car wash is going to cost me at least a couple of hundred dollars to repair the damage. The gift card isn't helpful when the risk of damage is so high. read more

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