I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

While at the dealership, the sales rep, her manager, and I had a hard time opening up the hatch of…read morethe SUV I purchased. It finally opened after using two hands with more force than normal to open it up. I purchased it thinking that the hatch would open as long as I used two hands. After I left, the hatch opened the few times I tried, but then stopped opening all-together. I called within 5 days of purchasing the SUV and asked if they would be willing to fix the problem "at cost", since there was a problem that everyone witnessed while I was there with the hatch. I was willing to pay them to fix it at their cost. I thought this was reasonable. The answer was "no." Would have been a super-happy customer if it wasn't for this. I was willing to pay for some of the repair, and felt that since this was a "known issue" when I drove it off the lot they should have met me "1/2 way" on it. Would not recommend buying from them.

We purchased a Jeep Compass a little over a week ago, and overall would have had a very positive…read moreexperience with a bit more follow up on Auffenberg's end. After closing, however, the title has not been mailed. We struggled to get in touch, and when we finally did, and they promised to overnight mail it, the title still was not mailed. Since then, we've tried to get in contact--and we've been unable to get in touch with a person. Calls have been not returned. Which is all a shame. We would have been happy to leave a five-star review.

This place sells great cars at a very very reasonable prices the people that work here are good…read morepeople and funny I bought 5 cars from them already and not had any issues yet that's guys for the great customer service

Billy was exceptional!!! Didnt expect to buy a truck. But…read morethey have fantastic deals. Soooo, this is the 2nd vehicle we have purchased from them. Dan and his whole support staff are great! Thank you

These are old school guys, Dan, Dave, KC, in the absolute best way possible. Like a hand shake…read moredeal, I will hold your truck until you show up no matter what even when others are offering more money. I knew after talking to them that they know what they're talking about, oh Master Techs. I basically purchased the truck sight unseen no test drive. I hopped in and drove 1,000 miles to Katy, TX. 75-80 mph the whole way. No issues. The truck is practically brand new. I forgot to tell you that they also picked me up from the airport. The best people you will find in the USA. It's kind of like the Frost Bank commercials...what no way that didn't happen. Oh yes it did.

I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

Don't go to this dealership at all. There are much better Ford dealerships. I only went to this…read moredealership because the used vehicle I wanted was available, however, if you're not buying a Ford vehicle, they don't treat you very well. They are terrible at explaining the warranty and financial information, they rush you through your process, even though I was there all day waiting for them to finish. I spent more time waiting in a seat than I did talking to my salesperson. They pressure you into a warranty and snuck additional costs into my final price. When I brought it up, they told me I don't have to buy the car. They do all the stereotypical slimy dealership practices. They didn't even give me all of my warranty paperwork... I had to call another Auffenberg dealership to have it emailed to me. My salesperson quit responding after I asked him to send me my warranty information several times. Not only that, they promise you that the extended warranty takes care of "everything" on the car and when you read the fine print, that is a complete lie. I felt misled and scammed when it came to financing and purchasing the warranty. I don't regret the car (because it's not a Ford), but I do regret doing business with this shady dealership. Do yourself a favor: avoid this dump and the terrible customer service they provide.

Total scam! Kept us there for 5 hours then charged us $3000 dollars for a warranty we did not want!…read moreThen no title after 60 days! They gave us an out of state dealer plate to drive on. That's not even legal! Also be sure to read the fine print they are trying to charge us 19.9% interest! They could easily have resolved by agreeing to by back the car (easy because the title is coming to them first before us anyway) but they do not care anything about customer service, or the LAW! Will see them in court!

When I ordered my Fiat, I was told the spare tire costs $100. When my car arrived, the price had…read moreincreased to $350. When I complained I was told I either pay the increase or don't buy the car. That's unfair, and I feel cheated out of $250. I ordered my car end of Aug. Mid-Sept. Fiat of Metro East called and let me know my car was finished, good. Then Sept. 30 I was told my car was at a rail yard in Texas. Then mid-Oct. I call the Fiat of Metro East sales manager who says the reason my car was taking longer than expected is the factory was waiting on a part that recently arrived, and my car is still in Mexico, but it just got painted and will be shipped soon. I was lied to. I appreciate Fiat of Metro East giving me a free loaner car. I also like that my sales person, Ken, was not the high-pressure type asking leading tricky questions like, "want to buy the yellow or blue?"

I did have some issues with the service department at first, but after speaking with AJ, he made…read moresure to take care of me. I was very very disappointed and ready to find a new dealership, but he went above and beyond in order to make things right. My review went from one star to five stars because of the extent that he went through to make sure I was satisfied I have never had a dealership treat me that nicely before. I am truly amazed. We moved to Illinois less than a year ago and in that time we bought a pick up at Lou Fusz Toyota and I bought a motorcycle at the Kawasaki dealership. I think we found a dealer we're gonna stick with.

I had a great experiences and test drive with John Weilmuenster..would definitely recommendread more

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

Went to go buy a vehicle and was in contact with one of the salespersons the whole time, they knew…read morei was coming to purchase said vehicle. had to drive an hour to get to the toyota branch in missouri in extremely snowy road conditions. Was told as i was taking the exit off the highway that someone purchased the vehicle. there was no warning that others were there looking at the vehicle or anything. The last text message i received was 15 minutes prior to being told someone bought the car. Obviously things like this happen and they can't say no to someone buying a car, but being in contact MULTIPLE days about a car then being told 15 minutes before i was going to buy it that it was sold was hurtful to say the least.

If you are looking for a experience that welcomes you into the door and every step along the way…read morethis is the place to go! When you go to a dealer you deal with the hired employee who is there to order parts that hate his job and the service guy that is too busy to even talk to you. With Deeke its quite a bit different. you get welcomed by the owner, order your parts from the owner, talk to the owner and sometimes the owner even works on your bike. His prices are not comparable they are almost internet pricing so you can save you $$$ and get the quality parts, tires, or accessories that you came for. Helmets Galore and only the helmets that have high ratings. So if you want to be treated not only as a customer but a friend go to Deeke Motorsports for all of your ATV, DIRT BIKE, STREET BIKE, Cruiser needs! Pretty much everything!