I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

We purchased a Jeep Compass a little over a week ago, and overall would have had a very positive…read moreexperience with a bit more follow up on Auffenberg's end. After closing, however, the title has not been mailed. We struggled to get in touch, and when we finally did, and they promised to overnight mail it, the title still was not mailed. Since then, we've tried to get in contact--and we've been unable to get in touch with a person. Calls have been not returned. Which is all a shame. We would have been happy to leave a five-star review.

While at the dealership, the sales rep, her manager, and I had a hard time opening up the hatch of…read morethe SUV I purchased. It finally opened after using two hands with more force than normal to open it up. I purchased it thinking that the hatch would open as long as I used two hands. After I left, the hatch opened the few times I tried, but then stopped opening all-together. I called within 5 days of purchasing the SUV and asked if they would be willing to fix the problem "at cost", since there was a problem that everyone witnessed while I was there with the hatch. I was willing to pay them to fix it at their cost. I thought this was reasonable. The answer was "no." Would have been a super-happy customer if it wasn't for this. I was willing to pay for some of the repair, and felt that since this was a "known issue" when I drove it off the lot they should have met me "1/2 way" on it. Would not recommend buying from them.

I know a bad review of a used car dealer - how could that be possible??…read more Well this dealer lives up to the stereotype unfortunately. Saw a car listed on their website and called to confirm it was still available. Told "Yep we still got it." I asked how late they were open and told 6:30 but the car will be gone around 4:30 since the boss is driving it. Ok, kinda strange. I said I'll come in a little after lunch time to take a look at the car. Showed up at the dealer at the time we agreed on only to find the car I wanted not on the lot - when I asked where it was I was told "the boss took it." Clearly not happy that I had driven 30 minutes round trip to see this car, I said "kinda hard to sell a car when it's not on the lot" All I got back was "Yep." No I'm sorry to inconvenience you....or can I take your contact info and let you know when the car is back so you can come see it...or heaven forbid sorry we wasted so much of your time how about we bring the car to you to look at when we get it back.... Well as I said there's a reason used car dealers and the sales people that work there get a certain reputation...and these guys earned every bit of it in my book...never gonna do business with these guys...not that it's that much of a big deal, running their business like this means they won't be around for long in any case. Take your hard earned money and spend it elsewhere...I know I will.

The guys at Auto Soulutions are nice, fast, and friendly. I will do business with them in the…read morefuture!

This place sells great cars at a very very reasonable prices the people that work here are good…read morepeople and funny I bought 5 cars from them already and not had any issues yet that's guys for the great customer service

These are old school guys, Dan, Dave, KC, in the absolute best way possible. Like a hand shake…read moredeal, I will hold your truck until you show up no matter what even when others are offering more money. I knew after talking to them that they know what they're talking about, oh Master Techs. I basically purchased the truck sight unseen no test drive. I hopped in and drove 1,000 miles to Katy, TX. 75-80 mph the whole way. No issues. The truck is practically brand new. I forgot to tell you that they also picked me up from the airport. The best people you will find in the USA. It's kind of like the Frost Bank commercials...what no way that didn't happen. Oh yes it did.

Have always driven vy. But never stopped.Glad qe did.Recently bought a vehicle from Crossroad…read more Staff were excellent, Dan was very helpful in finding a great deal. Jack was great working the numbers. Quick and easy paperwork. Thank you gentlemen.

I was looking for a specific color combination Ford Expedition and had to expand my search well…read morebeyond my local area. In the search for the "Perfect" car I ended up exchanging calls, emails, and texts with nearly 20 dealerships from Florida to Colorado. I feel very fortunate that my search landed me with not just a return call, text, or email... but a return VIDEO directly from Randy with a walk around of the exact Expedition we were looking for and a demo of some of its cool features as well as his contact information to follow up with. Well, not only did Randy have the exact car we wanted at the best price I found after getting many dealer offers... they got me 0% financing and he delivered the car to me on a Sunday with a smile!!! The entire sales process with Randy and Auffenberg Ford was fantastic. If you are the kind of person that usually gets anxiety from the whole car buying experience, do yourself a huge favor and give Randy at Auffenberg a car. He's the guy that you would feel confident to send your mom to if she needed a car. Thank you Randy and team for everything and I may have to give you a call about a Bronco next year. ;)

My husband and I had never considered purchasing a car from Auffenberg, even though it's right…read morearound the corner from our home. However, we recently saw an excellent deal on a 2021 Nissan Rogue for our daughter and decided to move forward. We selected the vehicle, met with the finance representative, and completed all necessary paperwork, which we then submitted to our credit union for processing. When the Blue Book value came back lower than the price Auffenberg was requesting, we informed them immediately. Despite this, we were fully prepared to put down an additional payment to cover the difference our credit union would not finance. After nearly ten days of back-and-forth and resolving all concerns, we finally had the check in hand and were ready to complete the purchase. At that point, we were told that another customer was on the lot looking at the very vehicle we had already completed paperwork for, secured financing for, and were prepared to finalize. Shortly after, we learned the car had been sold to that individual. This was incredibly disappointing, unprofessional, and left a very poor impression. Our daughter needed reliable transportation for her internship, and after searching for more than a month, this vehicle was the perfect match, both in features and in price. To have it sold out from under us after we had done everything required was extremely frustrating and disheartening.

I did have some issues with the service department at first, but after speaking with AJ, he made…read moresure to take care of me. I was very very disappointed and ready to find a new dealership, but he went above and beyond in order to make things right. My review went from one star to five stars because of the extent that he went through to make sure I was satisfied I have never had a dealership treat me that nicely before. I am truly amazed. We moved to Illinois less than a year ago and in that time we bought a pick up at Lou Fusz Toyota and I bought a motorcycle at the Kawasaki dealership. I think we found a dealer we're gonna stick with.

Regarding selling a car outright to this dealership. I had a sought after car that was relatively…read moreeasy to sell. I was on a tight timeline, though, and a sales guy from this dealership contacted me on facebook. He had a buyer already that had been searching for this car. Kinda tugged at my heart since I was once that person. He told me they could pay with a certified check when I brought in the car, even with a lien on it. I made two trips out there, to deliver the car and to deliver the title. Both times, no money to me. They told me it could be up to 30 days to get paid. WHAT?! That is a far cry from what I was told initially. He also said "I'll send you a picture with the new buyer" which never came. The paperwork was also filled out at one selling price but then a facebook message that came within a few days had a price $1,000 lower. The finance manager seemed nice over the phone when I called trying to figure out how to get paid for this car that is long gone at this point. He has not called me back. They've literally left me hanging with no direction to me on how to get paid for my car. I have to keep asking and bugging to try to figure it out. I also want to know how much I will end up getting since they seemed to changes the sales price AFTER I went in there and signed paperwork. What a joke. In the future, I will rent a garage or do anything other than having to sell my car to a dealership. My past experiences, even selling privately to a dealer, I was paid right away. This is ridic.

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

Mike in finance was AMAZING & Mike the salesman. Great…read moreexperience. Quick. Allowed me to search and drive without trying to force me to buy. They were able to answer every question. They were patient. And knowledgeable. Mike in finance really did amazing especially with finding the lowest interest rate & communicating flexible. He wants you to save money and get the best interest rates and deals. I appreciated that so much!

Went to go buy a vehicle and was in contact with one of the salespersons the whole time, they knew…read morei was coming to purchase said vehicle. had to drive an hour to get to the toyota branch in missouri in extremely snowy road conditions. Was told as i was taking the exit off the highway that someone purchased the vehicle. there was no warning that others were there looking at the vehicle or anything. The last text message i received was 15 minutes prior to being told someone bought the car. Obviously things like this happen and they can't say no to someone buying a car, but being in contact MULTIPLE days about a car then being told 15 minutes before i was going to buy it that it was sold was hurtful to say the least.