As someone with prior customer service experience I am always extremely patient with anyone in a…read morecustomer facing position. Still, Pep Boys has a special way of getting under my skin which is such a bummer! Because this shop is huge and close to where I live it comes to mind first when I need air in my tires, car inspections, or other quick service that can't wait. What I can't understand is why I keep going back when the service is so disappointing. The other day we were planning on going for a drive and realized my boyfriend needed an oil change. We didn't want to drive a ton before changing the oil so we stopped into Pep Boys to see if they could help. We spent 5 minutes standing in front of the guy behind the service desk staring at him before he acknowledged us. Then, once he started helping us he didn't seem to know what he was talking about and suggested the wrong type of oil. Finally, in the middle of talking to us he took a phone call. Needless to say we walked out and won't be returning. I gave two stars because they did put air in my tires and get my Lyft inspection done quickly on a separate occasion. I just can't get over how I always feel like an inconvenience as a customer even when I don't need anything that requires much work on their end. I really hope that eventually Pep Boys becomes a place people feel comfortable and welcome walking into.

I wanted to share our experience. Our suv had service here, the wheel fell of mid driving awhile…read morelater. Being told possible over tork or cross thread. Initially told they couldn't do anything about it. Then finally got them to put in an insurance claim. Now I'm being ghosted by pep boys claims department. It's been two weeks since inspection and claim being reviewed by mgmt, no word yet. SUV has been sitting for over a month and a half and no one seems to care enough to respond or give an eta even after considerable efforts on my part to try and get an idea of next steps or how long it takes.

I had a number of questions and issues going on with my Highlander. And they were so helpful in…read morediagnosing the problems. They also helped to distill the difference between the most immediate things I needed to do and the things that could wait. Plus, every time I spoke with any of them, they were not only respectful, but they were knowledgeable and took the time to speak with me and answer any all questions I had. They were just great!

Rear break pads and rotors change on 2009 Toyota rav4 - Positive: fair pricing (inline with 3 other…read morequotes in the area), responsive staff (no phone trees), job done on time and without suprises. Negative: lack of weekend times means you need to make transportation arrangements if you work 5 days / week. They have a shuttle service but I had to be doing several stops that day, so I did not ask how wide range it covers.

Everything went well! Service went well, the quality was great! And the price was inexpensive!read more

Leroy is honest. We're having a big oil consumption problem and unlike a local shop who wanted 4k…read moreto fix 5 things, he approached it systematically. Fixing one thing and observing/testing. And then moving to the next. I avoided a bunch of unnecessary repairs thanks to this shop

Installed my new snow tires! Everything looks great! Adam and the team took great care to make…read moresure everything was done properly. Will be back soon to take care of my other vehicles.

From the owner: At Enthusiast Car Co., we’re a community of car lovers dedicated to top-tier service for…read moreenthusiasts. From sales & service to wraps, detailing, PPF & tint, we treat every car like our own. Located in Ham Lake, MN—because cars are a lifestyle.

This guy is a small business with a big heart. He went above and beyond for my family. Trustworthy…read moreand honest. Worth checking with for your automotive needs.

Andrew checked things thoroughly, gave me explanations as he went, was honest, and went above and…read morebeyond in giving the best service possible. Thank you AF Automotive! Ms. G

I hesitate to tell others because these guys are my secret auto service guys. Kidding aside, the…read morecrew at Slim's is the greatest. They are so honest, they'll tell you when you don't need something done to save you money. They don't try to "upsell" everything by telling you 20 other things you should have them do to your vehicle. They will tell you if something truly needs attention though. They have always done super high quality work, and at a very fair price with good turnaround time. They are prompt with communication and never go silent. All around, this is the best place I have ever used. I put my trust in them with all my vehicles, and they never disappoint. You can't go wrong here.

Slim's Auto Repair - Anoka, MN…read more Slim's came highly recommended by a close family friend, Dave Marrs -- a man who, even after moving away from Anoka, still drives back just to have Slim's work on his vehicles. That alone told me everything I needed to know about the kind of trust and loyalty this shop inspires. I showed up at Slim's tired, stressed, and honestly just needing someone real -- someone who'd talk to me like a human being, not a problem to rush through. I'd been through enough breakdowns lately (cars and otherwise), and I needed honest communication, fair pricing, and a genuine sense of care. Slim's delivered all of that and more. They explained what needed to be done without condescension or fluff, kept me updated, and finished my "blower motor surgery" along with a few other diagnostics quickly and efficiently. When I picked up my car, I slid into the driver's seat, turned the key, and just knew. You know that feeling -- when the engine hums smooth and steady, and your gut says, "She's good." That's the Slim's difference. It's not just about fixing cars; it's about restoring trust -- in the work, in people, and in the idea that good businesses still exist. Slim's Auto earned not just my five stars, but my respect, gratitude, and repeat business for life. -- Christina Evers #AnokaMN #AutoRepair #FiveStarService #HonestMechanic #CustomerForLife

This repair shop is great! As someone who doesn't know much about cars and repairs, I am always…read moreskeptical about repairs, but these guys called me and told me that only half of the things originally quoted needed to be done. I like honesty and integrity. They showed both. I will go back to Fast every time because of this experience.

This is the ONLY shop I ever bring my automobiles in for repairs PERIOD!!!…read more I've never had such honest, affordable and yes, FAST service as I've experienced here. I trust them with all my vehicles and know I am not getting any FAST one being pulled on me like I've felt places elsewhere. I am always pleased about the service received and dollar spent even when not always happy with the auto issue itself. I've had everything from transmission replacement to ball joints, shocks & struts, brakes, AC, Janky Chevy door handles fixed, various check engine diagnosis' and other repairs to regularly needed oil changes. Like cars do, they need TLC and their components do not last forever and require work and upkeep. And every time something is needed, there is ZERO question where my ride will be repaired. For me, it's a no brainer and I recommend this place to anyone who wants to be treated like a friend or family member with honesty and respect and to just want to be back on the road, feel good and safe again and not have to take out a second mortgage God bless honest shops like this and keep up the great work Brian, Gabe and team! Sincerely, Another won over loyal customer - Brandon Johnson

I had a great experience! As a woman who has been intimidated and probably taken advantage of by…read moremechanics in the past, I highly recommend! I have a 2015 Audi Q5 I brought in to Andy's Service because the CV joint broke open. I know Audis aren't mechanic's favorites, but Josh was up for it! He worked on my car and it was done efficiently and at a reasonable price! His communication about pricing and procedure was top tier! I dropped off my car the night before because it worked better for my schedule, the key drop off process was easy. And when I picked up, the people at the desk were also lovely. This shop deserves all the praise! Thank you!

Excellent service. They fixed the problem quickly and the price was reasonable. They didn't try to…read moreupsell additional services like we many places.

A great bunch of guys. Aaron and Bob are knowledgeable, competent and honest. There's a saying,…read moreif it ain't broke, don't fix it. Well, that holds true here. They're not going to tell you something needs repaired if it's not broke. Some shops, either because of dishonesty or incompetence, will make unnecessary repairs costing you hundreds or thousands of dollars. I bring all four of the family vehicles here because I know I can trust them.

Awesome experience!!!!! A+++++. My wife called on a Monday, they got the car in on Tuesday. Ran…read morethe check engine code, diagnosed the problem, fixed it, took a total of 15 minutes and charged me $0!!!!! Amazing! For that 15 minutes, that place has earned a customer for life. Don't take your car anywhere else.