Kurth's Auto (Now Journey Auto Repair) in New Hope is the Best! The staff is the friendliest i've…read moreever dealt with! Anytime I come in to pick up my car or my girlfriend's car Im greeted by my first name every time. Josh, Matt, and anyone else Im forgetting to name they're all awesome. They recommend what's needed and always have my vehicles serviced in a timely manner, I have been a customer for a couple years now and will continue to do my business with them because of this!

I brought in a minivan with a rebuilt title for an inspection prior to purchase. They were…read morefriendly, helpful, and took the time to explain all of the stuff they found and what it might cost to fix it. Super helpful, I would go there again for sure.

I searched for a local Automotive shop after moving back to the Twin Cities. Golden Valley…read moreAutomotive gave me a good online quote for an oil change. They needed to replace the plug which had been stripped bare and after going to pick up a new one, replaced it for an additional charge of $8.00. I'm accustomed to Texas, which has higher rates on auto work so it was a pleasant surprise! And it's a 5 minute drive from my new home. Highly Recommend.

This group began a well staffed mid sized auto repair shop about a year ago…read more The building sits on the north side of the General Mills headquarters at the junction of 394 and 169, and been through previous iterations with which I'm not familiar, but these people seem likely to succeed. If I had to give a one word review it would be: integrity. Call it a hunch if you will; my experience with them has been a couple of light maintenance visits, and some very valuable diagnostic information. As well as a number of visits to their drive through car wash. I've quickly gained confidence in their service and their advice, and I'd highly recommend them.

I can't possibly explain how great and awesome this place and its employees were; but I will try…read more We were passing through in times of spring snow and had no working wipers or headlights. They repaired the problems in record time at minimal cost to us. They worked so hard to get us on our way and we are forever grateful. If you need work done I would most definitely tell you to go here. Also, they were the nicest people ever!!! Thanks so much!!!

They charged $41.44 for a $1.50 part. Never said a word about it upon arrival or at checkout. Just…read moretold it'll be a few minutes. Receipt shows they charged a $35 booking fee they clearly neglected to mention. For what? It was a brake bulb change. They even had the nerve to snark off in an email requesting explanation of the excessively ridiculous fee. They could've just apologized and adjusted the bill but instead decided to rip off a senior over a 25 second light bulb change. Forget these people. Worst customer service ever. I mean EVER.

I brought a car here for a Pre-Sale Inspection. Noah took the time to thoroughly check out every…read morepart that could have issues. He discovered the transmission had been replaced - this is something that didn't come up on Autocheck or Carfax, so it was good to have that information. I called him on Thursday and was able to come in Saturday, even though the shop is normally closed then. Noah is extremely knowledgeable and made me feel confident that I knew what was going on with the car and this helped me at the dealership. The price for the inspection was even better than I expected as well. I think I just found my main mechanic! Don't let the limited Yelp reviews fool you - 15 out of 15 of the Google reviews are 5 stars.

From the owner: Hello and thank you for choosing us to service and maintain your personal/business vehicle. We will…read morego above and beyond to make sure your satisfied with the repair as well as the price. We have the most competitive prices because we kept our overhead low. We strive to provide a safe and professional experience during these hard times. We would love to say we specialize in a specific vehicle or repair. That is not the case at Brooklyn Park auto, we strive to provide a one-stop shop for everything mechanical and electrical. Depending on our facility schedule, we hardly refuse a job. So call us with your auto troubles and we will make you a happy customer guaranteed.

Like most people who own older cars, I anticipate that it's going to break down and need some…read morerepair every now and again. Unfortunately, I don't have a way to anticipate when said need for repair will arise. Thus, I'm panicked when suddenly something leaks, breaks or makes the car inoperable. At Honest 1, I was able to get my car in without an appointment. They also offered to call a tow truck for my car if I needed. During the process, I spoke to the same person Start to finish. He was available for my questions and he charged about what I believe is typical for the industry. There was one drawback. The up-sale. They got me to buy some wiperblades, but when they offered to change out my exhaust- leaking catalytic converter for $800 to $900, lest carbon monoxide poisoning sneak into the car, I had to draw the line. But overall, as someone who would prefer a root canal to taking my car into the shop, I have to say that the service was good. And my car works. Until it spontaneously won't.

Took my car in for a fluid leak. was told there was a number of leaks…read more Was told to replace the water pump because that was leaking the cost was one thousand dollars.To see if that was the problem.I told the service adviser a numbers of times that I did not want to put a lot of money in to this car.They did things on my car with out my ok and took my car on a joy ride and use a quart tank of gas.When I went to pick up the car the bill was twice the amount I agree on .Would not tell anybody to go here. I was never told the add cost If even ask a number of times what the end cost would be got no ask .Both the manager and service advisor where told what I was Willing to pay. Not Happy

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

I had a vehicle towed here since it wasn't able to start. Upon calling them they were not only able…read moreto tell me that they do accept this type of scenario, but they were also able to tell me what towing company they recommend and why. The referred me to Frankie's towing due to it being the overall best value in the area, and because they also have a trusted relationship with them. They were able to get the vehicle repaired and now it starts and runs well! Overall I think what they charged for labor is fair for the market, and the quality of work seems adequate. The staff is friendly as well, so the only draw back is really that the entrance and waiting area feels a bit dirty and run down. If you need your car serviced in the area this is definitely a decent place to take it!

I've ignored a non-critical repair since December. To clarify, it's now the beginning of March…read more The shops I did contact when I'd have the time to consider the repair throughout that while all asked for the car to be dropped off, some requiring a full week before dropoff, which didn't work for me, so I kept putting the minor nuisance on the back burner. Fast forward to the other evening, and a phone call with a dear friend results in learning that a family friend who had helped raise him, the mother to one of his closest friends from childhood to this day, was on her death bed across state lines. His car was in the shop from a hit and run. Suddenly, the minor repair I'd ignored for months became top priority, because I didn't want him needing to return to the Twin Cities immediately if he carpooled or spend a ton on a rental and still have to measure his stay to minimize the rental expenditure. I had an unexpectedly busy day yesterday, so once I was free today, I picked one of the best-rated Plymouth repair shops and grabbed my phone, expecting it to be the first of many calls, given recent experiences with fielding this exact repair for my car. Nope. John was not only truly warm, he was very considerate and informative in his questions before inviting me to bring my car in for a quick repair today, despite it being already 3:30 pm at that point, with the shop closing in an hour and a half. I got to the shop at 4 pm. Less than half an hour later, I was leaving with my car no longer clanking from a loose part. I think I've found a solid new (and far more local - my go-to shop up until now required a half hour drive, but I love my car so I didn't mind) doctor's office for my car.