Once great auto repair seems to have fallen to mediocre. My girlfriend went to them for years, and it was refreshing to know you could actually trust someone. And while I believe that they are still decent mechanics, the problem seems to be that they are so busy, that things are falling through the crack ins a big way.
We took my 2003 Pontiac Vibe in and I told them it needed a new engine. They decided it didn't and that they could fix it for about half the price. Now, my girlfriend is extremely aware of the cars she drives. To the point that I am sure that over the years the must roll their eyes when she calls because she heard a "strange sound". But she and I both told them, IT NEEDS A NEW ENGINE...
We were told it didn't and that o couple of fuel injectors, and starter coils, fluid changes, and misc other things would get it back up and going. I heard her tell them, "It has to be fixed so I don't have to worry about it" Knowing my girlfriend like they do, I had no doubt they understood her as they have been dealing with her for years.
Well, within hours of the $1400 repairs, the engine light comes on. You can try calling them, but the never answer the phone, or it goes to some sort of network. This is nothing new as getting a hold of anyone is nearly impossible. You have to stop in. Which isn't the worst thignas ni the orld unless they call and leave you a message and you need to call them back to okay repairs, or whatever.
We spent a week trying to get a hold of them, to no avail. Within that week , it burned , not leaked, burned 1 quart of oil. This isn't a 70's car, this shouldn't happen to a vehicle that is running correctly. Then it started to get louder, as 4 days after picking it up, i kid you not, the catalytic converter gave out. Now, I know enough about cars that the codes it was giving off would have sent the O2 sensor off. But no one even check this. It's like they reset it and moved on.
Finally took ti to another Champlain auto care, as we couldn't even get in touch with JPT and it would be another 3 weeks to even get them to look at at. Chaplain Auto put a new catalytic converter on it, the discovers that indeed the engine was bad, and it needed a new one. Well, who could have guessed that, oh wait, I told them that .
The guys at Champlain didn't even charge us for the catalytic converter or the labor because they felt so bad about everything that they knew had gone on getting this car up and running.
So after $1400 and years of loyalty to JPT, we are done. The simplest things like double checking their work, or even having a way to get a hold of them is not something that can be expected from them. Were they a great place to take your care? Sure, in the past. But now they are so busy, they seem to have lost the quality service they were once known for. You can't get a hold of them, and even when you can you have to schedule weeks out. That wouldn't be a big deal if you could trust their work, but I am afraid that time has come and gone.
I ended up having to scrap the car less then a month after paying $1400 to get it fixed. I gave them 2 stars because of what they once were, but they only deserve 1 for what they are now. They do have long standing relationships with most of their customers, and we were a couple of them. However, the lack of communication, the lack of the quality of their work, and seeming nonchalant attitude about what happens to their customers after they get paid and leave the shop is something that I can't overlook.
Maybe you'll be one of the lucky ones. I am just telling you my story. It cost me $1400 and a car, not to mention a really pissed of girlfriend. My advice to you? Caveat emptor. or buyer beware! read more