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    Best Buy

    Best Buy

    (584 reviews)

    $$

    West San Jose

    I worked with the Magnolia Home Theater team at Best Buy Santana Row for a home A/V project from…read moreDecember 2024 through February 2025. Alfredo Villagomez was assigned as my point of contact. Prior to project payment, communication was prompt and responsive. During installation, I was advised to order more materials than needed (speaker wire, RG6 cables, power conditioner) as a precaution, with the clear assurance that any excess would be returned and refunded by Best Buy. Following completion, I personally returned all excess materials to the store, exactly as aligned with the Magnolia team. Fast forward to today -- it has been over 7 months and more than 15 calls, emails, and messages, with zero response or resolution. Alfredo has effectively gone completely unresponsive. I was advised to escalate to his manager, Austin Nicholson, but it has now been 2 months since escalation with still no acknowledgment or follow-up. This reflects serious organizational and accountability issues. At a minimum, excess inventory should be flagged in their systems -- yet no action has been taken. What's most concerning is the complete lack of ownership or effort to reconcile the issue. This is the first time I've experienced a large national retailer effectively keeping a customer's money without explanation or response. Very disappointing experience from a brand I expected far better from.

    Today, I decided to do something different, change up the pace. Today, I'm in Silicon Valley…read more Today, I'm at Best Buy at Santana Row. I have some personal history with this location. I haven't been back here in a very long time, and it slightly looks different inside. This is one of the nicer Stores, it's Two Stories. I went to pick-up my new Sony - WH-CH520 Noise Canceling Wireless Headphone - Black, I checked Inventory, it was the last one in Stock and in the Case here, so I had to get it. I'm glad that I got it.

    Goodies Garage

    Goodies Garage

    (6 reviews)

    Downtown

    This place is a diamond in the rough. Don't let the industrial neighborhood sway you away! I bought…read morean item (Sound BlasterX Katana) from them via e-bay and did local pickup. It turns out they're an electronics warehouse that are liquidators for Amazon, Walmart, etc. They sell tons of hardware that are new / used / refurb at amazing prices. Tai showed me around the warehouse which he said is generally closed to the public (and they do have public openings occasionally), which was just full of name-brand electronics (Apple, Logitech, etc), and a lot of their stuff can be up to 75% off. I was directed to a pallet of the items to pick out whatever I felt looked "best". He offered to open the item in front of me so I can inspect the contents (it looked open box but it was actually completely new!) and mentioned that there is a 30 day return policy if I should have any issues. I really encourage you to come by when they do have openings as I saw some awesome stuff like laptops, iPads, graphics cards, fully built computers, etc for sale.

    Fantastic place to get great deals. I picked up XM5 headphones and Sony Linkbuds at almost a 70%…read morediscount. Thai, the owner, is so friendly and helped me with all my questions and assisted in what I was looking for. Employees are genuine and if something doesn't work, they honor a refund. I'll always recommend this place to anyone in the area that is looking for a great deal. They deserve all the recognition and business. Check them out!

    Jameco Electronics

    Jameco Electronics

    (53 reviews)

    $

    Electronics and hobby stores are becoming more and more rare. It's unfair to compare with the days…read moreof Radio Shack, Circuit City or even Fry's because they just don't exist, and their demise has been for reasons most shoppers can figure out - especially whose who review places like Jameco and then say "I'll just go to Amazon next time." One less sale to a brick and mortar store. One less interaction with a human who can answer a question IRL and IRT. One missed opportunity to see and touch product for yourself. Sure you might get a sour reply. Or an agent who doesn't know a picofarad from a PC board. You might also get damaged deliveries from Amazon. Sure the return process is relatively painless, but the time spent is less productive than hammering out whatever issue it is with the store. I bought two Arduino kits from Amazon. One was damaged and couldn't be used so I searched for replacements and looked at Jameco. Their site yielded pages of replacements and alternatives. Between the selection and the descriptions, I was able to what I was looking for a a few things I didn't know I needed. Kind of like browsing at Fry's. Yes, they have minimum quantity purchases for many items. Yes, your browsing is going to be mostly online. When I went to pick up my items, the display area was basically the lobby. The person at the desk could answer some questions and "a guy in the back" could provide more detail. This is what it takes to maintain a physical retail presence for many specialty shops these days. I learned of Anchor from someone else, and I'll visit that store one day. But it's twice as far from me as Jameco, and Jameco delivered what I needed.

    Purchased power supply. If failed in 2 weeks. They will not refund. I have to purchase a second…read moreone and hope it works. Damn useless. This was response from them. Hi Ben, We cannot do refund on power supply it only goes for repair. Thanks Rohani Singh Customer Service Rep 650.802.1541 / 800.831.4242 rsingh@jameco.com

    Auto Nav 2000 Plus. - electronics - Updated May 2026

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