I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

DO NOT SPEND $1 AT CARMAX VIRGINIA BEACH. Not on a vehicle. Not on repairs. Take your business…read moreelsewhere. My daughter purchased a vehicle here in June. We were repeatedly assured that CarMax thoroughly inspects its vehicles and that hers was safe and reliable. Within ONE WEEK, we were already dealing with a warning light. Now, additional mechanical concerns have left us questioning the quality of those inspections and the assurances we were given. It took TWELVE phone calls over THREE DAYS, plus contacting CarMax across multiple social media platforms, just to get ONE returned call from service leadership. When I finally spoke with the manager, his explanation was that he had been on vacation. Apparently, accountability takes PTO, too. When I requested the vehicle's complete pre-sale inspection and service history, I was told it couldn't be provided. Interesting, considering how heavily CarMax promotes its inspection process. When I questioned the salesperson's assurances, service leadership essentially told me that wasn't their department's responsibility. And, of course, the predictable response: "She declined the extended warranty." Yes, she did. She also purchased a vehicle based on repeated assurances from your sales team. Declining an extended warranty doesn't mean a customer forfeits the right to question the condition of the vehicle they were sold. CarMax is now willing to evaluate the vehicle for over $300, with repairs at our expense. Given this experience, I wouldn't trust this location with another dollar of our money. What concerns me most is the complete lack of ownership. Sales isn't responsible for service. Service isn't responsible for sales. Leadership can't return calls. And somehow, the customer is expected to accept all of it because it's "company policy." My advice to anyone experiencing issues with this location? BE LOUD. Document everything. Contact corporate. Make your concerns public. In my experience, twelve phone calls weren't enough to get a timely response. It took reaching out across social media before someone finally called back. This was our first CarMax purchase, and it will absolutely be our last at this location. I strongly encourage potential customers to read the recent service department reviews before making a financial commitment here. My recommendation is simple: DO NOT SPEND $1 AT THIS LOCATION. Not for sales. Not for service. Not for repairs. Go somewhere else. A company's reputation is built on how it treats customers when something goes wrong, not just how quickly it closes a sale. Based on our experience, CarMax Virginia Beach has failed that test spectacularly. Corporate is reviewing our concerns. I'll update this review if their response warrants it.

My daughter was shopping for a new car, so we started here at Checkered Flag. When we got there she…read morealready knew what she wanted. The car salesman had her test drive the car within 10 minutes of arriving. Alot of the cars there were hybrids. Which seems nice, but the batteries on hybrid cars are expensive to replace. For the Corolla it's about $6000. So I talked her out of it. It sounds great until you need one. There was only one car available with what she was looking for. They did have the option to build your car and wait a few weeks for it to be delivered. The salesman was nice, and it wasn't a haggling situation. He told us the price is the price, no negotiations. Which put us at ease. The sales aren't commission based, so we didn't feel pressured. The cars come with "free" oil changes and inspections. There are different packages like adding a clear coat to your car, an extended warranty for the engine and transmission, and coverage for dings. We went inside to do the paperwork. The inside is clean with a seating area that has a TV, and free coffee and water. In the past buying a car has taken 4-6 hours at other dealerships. But he had us in and out in about 3 hours. The transaction was pretty smooth. They cleaned the car up and filled it with gas, and we were on our way. I do wish we could have negotiated a 5-10% discount, but my daughter wasn't as pressed as I was. If you're military they offer some rebates. The Toyota's seem very reliable, good on gas, and trendy. The Highlander and Camry were really nice inside and out. If I purchase another car, I'd come back. Check them out!!!

Service department is frustrating.. sat for over 3 hours for an oil change that I had an…read moreappointment for.

Collin Heath assisted us on several visits to the dealership. If you are interested in a Hyundai, I…read morewould highly recommend asking for him and dealing with Checkered Flag!

Collin was our sale representative and he was so kind and knowledgeable, we were able to get the…read moreVehicle that we wanted at a Great price and an amazing interest rate. There was no hassle. It was such an easy buy!!!

I bought couple of cars from this place. Each car had over a year before upgrade to better one…read more Always was good experience. Thank you John and his family.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

RK Chevy has an amazing team! The guys were cool too but I was assisted by a team of ladies, and…read moretheir cohesion was awesome. I was assisted and drove a few rides with Ilham, she was so wonderful, knowledgeable, and a variety of other great things. She takes her time and focuses on her customer, what we want, and how she can make sure that we had it. I got a new Trailblazer and it's a dream! So grateful for Ilham, Fatima, and the entire team. 5 stars and we will return when we're ready to trade out the Traverse!

mr roundtree was exceptional provided informative service , he was kind and had vehicle knowledge…read moreif you are looking for great service go see brady thanks jermey j

I can't say how stoked I am to be the owner of the 2008 Chevy Avalanche LTZ that I purchased from…read moreOrange Auto!!! I came across this awesome place on Monday the 2nd of April 2018 while actually going to look at another Avalanche on a different lot. The Orange color of the building caught my eye, as well as the color of the truck (white) against the building itself. After test driving the truck on Monday, I had my wife look at it on Tuesday and she gave me the blessing to buy. The manager Kelly went above and beyond to answer any and all questions/concerns that I asked of him and at no time during the process did he pressure me or my wife! If you are looking for great friendly top-notch customer service...go check them out, as I highly recommend them to anyone who is looking for an awesome car buying experience!!!

This is a fake terrible dealership and id bet $1,000 that almost all or at least most of these…read morereviews are fake, cuz me and my husband purchased a 2017 Hyundai elantra 6 months ago and they said they would send our hard front anx rear plates in the mail and the sticker shortly after we left them, we'll now 6 months later..and they no longer answer our calls or texts, and I just googled them and it said they are permanently closed, its a scam auto shop, and onto of it all..the car has nonstop steadily falling apart Lil by little one problem after another, its ridiculous, we're gonna find yall..and we WILL be sueing .

I've only ever had good experiences with beach ford and Morris Hill was a big factor of that, he…read moremade the experience easy and he was very kind and patient!

Mike Yuan and Ray made the car buying process seamless! Got me financed and exactly what I wanted,…read moreall the while working through a few complications, but then made sure I was satisfied with everything. I told Mike that he definitely earned a newly committed customer based off of this experience. Thanks y'all!

If you're looking for a no-nonsense dealership that genuinely cares about their customers, RK…read moreSubaru is the place for you! Bought my 4th Subaru from RK last night, there's a reason we keep going back. Nick Wilson, sales manager, was super patient with my indecisiveness, offering different finance and leasing options between different models and trims to get me to my goal of lowering my current car payment. In this situation most dealerships will do just about anything to simply get the deal done, however Nick spent time helping me select a trim most similar to the 2022 Forester Wilderness I was trading in, so I wouldn't lose too many features in the process of saving money on the car payment itself. Anyone else would have focused on just finding me a lower payment so I really appreciated the time he spent with me on this. The sales agents assisting me, David Fanning, John Conrad, and William Link were super helpful in helping me compare models and discussing utility and capabilities as well. These guys even took me out to see the car multiple times to check for included accessories, and determining what I would need to add as well! These guys did a great job helping me make decisions as I was trading in my full sized SUV for the more compact Crosstrek Sport. Their product knowledge really shined here in not just knowing Subaru's lineup, but what options and capabilities come with each model and trim level, and being able to cross compare them. It's also worth noting that I went into the dealership battling a multi-day long migraine, and it was super cool that everyone was considerate of that as well throughout the process! Additionally, lot attendant Rich did a GREAT job on the cleanup for the car as well, he's always SO thorough! And he's even helping me put my crossbars on! The only part of the process that was frustrating was the next day, today, I met with David Fanning to get my new 2024 Crosstrek Sport's windows tinted. My car was dropped off at the tint shop at 0830, RK doesn't open until 09 so this also speaks to these agents commitment to their customers as well. Around 0930, David gets a call from the tint shop that my car is ready to be picked up. At this point, David communicated that before we can pick up the car, some paperwork had to be signed by the sales manager and taken over to the admin office, in order for the tint shop to bill the dealership for the work. And this is what we waited on for almost an hour. It appeared that the manager was in a meeting with owner during this time. David attempted to pick up this paperwork during this meeting and was told to wait. No problem, I had brought my dog with me, we hung out. Around 10, John Conrad called down to the manager's office to inquire again about being by able to pickup this paperwork so I could pickup my car and go home, again was told to wait. This was really frustrating to wait when my car was already done, and all we needed was to be able to just grab 2 pieces of paper from the manager's office. At 1020, finally we called the tint shop, explained the situation and got permission to just come get the car, and submit the paperwork by end of day. I've purchased 4 Subarus from RK, they are genuinely the best dealership in general in Hampton Roads, which is why we continue to come back for vehicles, accessories, service, say hello. I highly recommend this business for their sales staff making the stressful process of buying a car simple!

We had the pleasure of working with David Fanning when looking to purchase a crosstrek 2025. The…read morebest car buying experience I've ever had. David set the deal up completely through text, and got me the numbers I wanted to see for our the door pricing within a day of speaking to me. I came in and he was quick in getting our trade in looked at, and pushing the deal along to financing. All in all I was only in the dealership for a little under two hours. I would highly recommend asking for David F. If you come into this dealership!

​Fake inventory and dishonest communication. ​Five separate…read moreconfirmation calls were made before driving out to see a specific vehicle. Every time, the staff insisted the car was available and that they would have it ready. Upon arrival, the car was gone and it turned out it had been sold even before the first phone call was placed. No one bothered to call and give a heads-up, and no one apologized. The only response given was a series of weak excuses deflecting blame onto the staff. Save the gas money and go somewhere that values honesty.

this place is terrible. do not expect a reasonable deal…read morehere. they purposely take pictures of their cars hiding physical damage. they lie about being road worthy and passing virginia state inspection. if pressed they will admit to issues that they do not disclose up front, but those issues are the tip of the iceberg and you will find more. they cannot be trusted. you WILL regret buying a car here!