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Auto Lab Express

1.0 (2 reviews)
Closed 9:00 am - 2:00 pm

Services - Auto Lab Express

Oil changes

Routine automotive maintenance

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1 year ago

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1 year ago

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Sears Auto Center

Sears Auto Center

(10 reviews)

Summary: Unknowledgeable staff, nonexistent customer service…read more(in-person, online, or over the telephone), total lack of communication between online sales and in-store fulfillment of online sales. I went online, picked out the tires that fit my car, called Sears Auto Center to ask if they had the tires in stock. Latonjia told me they were in stock. I asked if it mattered whether or not I purchased the tires online or instore, she said it didn't matter just so long as I arrived to the store by closing time. To simplify the transaction, I purchased the tires online, took the receipt to the store 15 minutes before the store closed, and was told by the same person that the order had not come through the computer, so I would not be able to pick up the tires. I then asked for the customer service number and was told by Latonjia, that they did not have a customer service number. Another employee went online and found the number for me (1 877-550-9254). I called the number and was put on hold for a half an hour and was never able to get through to a live person. Conclusion: After this experience, I sold the last of my remaining Sears stock, and deleted my Sears Online account. I will never spend another dime at Sears. Not only were you not able to complete my sale, you cost me $250 because now I have to take a day off work to come pick up these tires. If anyone is on the fence about whether or not we should have a Universal Basic Income, just come to Sears Auto Center and talk to Latonjia. This store and its employees serve no benefit to society. The world would be a better place without this store.

A friend recommended this location because she apparently got great service from them but that…read morewasn't my experience. I explained to the gentleman (service manager) that I was moving out of state & I needed my car checked out from top to bottom. Specifically the brakes, struts & belts. I also had them change the oil & wiper blades. I waited nearly two & a half hours & when I was called to pay no mechanic came out to speak to me. The cashier just told me the total for the wiper blades & oil change. I inquired about the findings on my car & she said there was nothing wrong with it. She said the mechanic would have provided her with a list if there were things wrong with it. The cashiers word wasn't good enough for me so I asked to speak with the mechanic. He casually strolled out & repeated that nothing was wrong with the car. I asked specifically about the breaks because they were squeaking but was told that they don't do brakes. The service manager never told me that when I first arrived which I found odd. At any rate, I get on the road (traveling 700+ miles) & my car starts acting up. I hear squeaking coming from the vents while the AC I running. Turns out the belts are worn and need to be replaced. But that' not what my Sears paperwork states. The tech marked down that everything was fine with it. I left Sears and headed to Pepboys to have my breaks replaced. And 4 days later I was at the repair shop again! This time it was my catalytic converter that broke. I find it strange that Sears supposedly checked the car out and then less a week later I have a $1000 repair on my hands. Years ago I purchased a bad battery from this Sears location that had to be replaced a year later. I should've learned my lesson with that experience.

Auto Lab Express - oilchange - Updated May 2026

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