Visted this business on Friday evening after work, because of the $30 price displayed for a basic oil change. I usually go to Merlin, in Country Club hills..$23 oil changes. But Pit Stop 500 is in my current neighborhood. So as I pull around to the garage, I see a sign stating, text pitstop3 for 5 dollars off. I initally texted incorrectly and asked one of the service reps to help. I was told all one word. I retexted and receieved the couple. After that I'm asked if I want a full service. I believed the full service was the 30 dollar basic..I didnt know the difference, nor was anything explained to me. They all started working, I saw my windshields cleaned and some type of spray in my doors, after 5 minutes everything is done and the manager states $38. I said what!?! What did I get? and he said we gave you a full service. I said I believed I got just a regular oil change and I stopped in because of the sign displayed outside of the business. The manager Jose says $38 and that is it..I felt I had been swindled and I'm looking at him because I just couldnt believe they would provide a service to someone without letting them know what they are getting and paying for..I went to my wallet and I tiold Jose, I'll never come here again and he said, thats fine. I instantly got angry because I am a customer and his arrogance and behavior about not explaining anything to me took me back. I told him to call the police because I refuse to give him $38..I also explained I was going to the BBB and Yelp. Next thing you know, my bill was reduced to $29. Moral of the story, Pit Stop 500 played word games and preyed on my lack of knowledge..be careful and sense they do not care enough about their customers to explain services and cost, you better ask yourself.
Sincerely,
M read more