Stephanie lacks professionalism and my car came back with more issues.
EDIT My heater and blinker DONT work and my check engine light is on. Found out about heater today They lied to my insurance saying I refused to wear a mask while not one of them wore one in that office and I have video.
STORY:
I took my car to be repaired, through my insurance, and Omar explained that they would take my car apart and assess the damage. I was also told that if the parts aren't available my car will be reassembled and given back to me until ALL parts come in. I ended up having to pick my car up and waiting on parts. I've had my car for less than 24hrs and now my blinker doesn't work and my check engine light turned on. My accident was a month ago and Stephanie tried to blame these issues with the accident. I explained that these are new issues from the mistakes her team made reassembling the car, this is a liability, and I expect the issues to be repaired. I've driven my car for over a month without my engine light coming on. She was disrespectful in text and person. She spoke over, laughed and blamed me for the new issues. I will be reporting all of their licenses as well, as she said people have gotten mad at them for this before. She also tried to make it as if I was mad about the parts, I explained repeatedly that have no problem waiting for the parts I just wanted my blinkers fixed and my engine light. Stephanie stayed "it's obvious [I] don't know anything about cars," because I stated these two new issues are due to their company. Stephanie told me call my insurance and that she wouldn't repair her mistakes.
Also guy working there tried the "you're supposed to wear a mask in here," while he was maskless and so was Stephanie. I thought that was a weird so I recorded them maskless just in case they flip that.
Omar was nice. read more