Excellent personnel, great work and even returned my car cleaner! Unfortunately I had to use them twice and both times my experience has been exceptional! read more

The staff here is very friendly and helpful. Very knowledgeable, and they were able to promptly resolve a small issue for us without any runaround. The waiting area is very comfortable and I will definitely return for any future needs!! Definitely recommend. read more

I wouldn't wish NEEDING to go to a collision center on anyone, but if you do, DB Collision is the place to go. I was in a double hit and run that totaled my car. I had no idea what to do. I was referred to DB when I called the dealership I got my car from, because they are the only authorized collision center for Subarus in the area. Emma at the front desk is an angel on earth. She communicated with me the entire time. They came to my house and towed my car away, which was nice. After they inspected my car, the most amazing man, Joe, called me and explained the damage and told me that my car was most likely totaled. I was extremely emotional because I was initially told it would be a something that could be repaired. He explained to me everything that I could expect all the questions that I needed to ask and what I needed to do with the next steps to figure out how to get my insurance to cover my car. When I had to come in and get my things out of the car, Emma again was absolutely amazing. I really hope I never have to see them again, but if I do, I know I will be in the most amazing hands again. read more

Have no trust in this company. Despite multiple 5-star reviews, I ended up paying for them to take advantage of me and my situation. It took 29 days to get a final estimate. No repairs took place. They charged me ~$4800 to tell me they would not repair my car or put it back together as it was received. (TL;DR at the bottom) Two days after dropping off my vehicle, the first estimate sent to insurance was ~$9,700. The insurance property damage limits were $10,000 so insurance would not continue the repair due to approaching the limit. The shop suggested I take the insurance payout amount and work with them on a customer out-of-pocket basis. After settling with insurance, I clarified multiple times with multiple employees that my car would not accrue storage fees while we worked on the estimate. They reassured me each time. In good faith, I continued working with them. We agreed to proceed with repairs related to vehicle safety and removed cosmetic repairs. Day 15 - They sent a third estimate ~$6,100 that listed repairs for rear body/floor and other rear components. In response, I wanted an in-person walkthrough regarding the pillars and quarter panels. On Day 1, I marked these as areas of concern on the intake form. Day 16 - In person, I pointed out specific bulges in my car to clarify if they should be of concern. The repair specialist assured me they were not a problem. Day 18 - I received another estimate with additional repairs to the exhaust system increasing the estimate to ~$6400. They noted additional damages to the quarter panels (despite reassuring me two days prior they were not an issue) and if they were to repair them, "the bill would go up." They had my car for 2+ weeks and are finding problems they should have inspected earlier. I could not meet immediately following this due to being out of town. We scheduled to meet the day after Christmas. Meanwhile, I did not know my car was also accruing storage fees as I was assured of that earlier. Day 29 - I met with them in person and was told the damages they found on the rear quarter panels would more than double the costs of repair. They told me the car would not be safe to repair and therefore would not do it. They considered it a total loss now. I gave them my decision to take my car home with no option to repair my car. I am now left to dispose of it. The next day I got a bill listing ~$4800 of charges for the estimate & teardown of my car. No parts were purchased. No repairs were started. They didn't even put the car back together like how it was brought in. In their effort to seem reasonable, the owner discounted $2000. I wanted to see this as an act of sincerity. However, after reviewing the bill in detail, I found charges that I was never made aware of at any time prior to that point. They charged $5/photo for 162 photos and a storage fee of $85/day for 30 days including weekends and Christmas-after they assured me they wouldn't. They charged "Body Labor rates" of $56/hr for administrative services such as creating a file folder and uploading photos. They even charged for "memory function resets" - writing down the radio stations to reprogram after fixing the car. Day 31 - Pick up day - As a young female, I brought my family as support for picking up and challenging the charges on the bill. I wanted to discuss their reason behind the charges. The shop told me the car was known to be a total loss the moment I settled with insurance after week 1. There is no document that shows an estimate equal to a total loss nor did insurance deem it a total loss. This was never communicated as a possibility at any time while working estimates with them. After having my car for 29 days, I was finally told the true extent of the damage and they would not fix it. I was afraid of what would happen if I left my car in their hands and paid them. They took off $3000 after we challenged them with legal intervention. If the charges weren't unreasonable, why would they take an additional $1000 off? They just wanted as much as they could get without completing any actual job. TL;DR: The company groomed me into settling with insurance and working directly with them to repair the vehicle. They then proceeded to withhold information from me in an attempt to receive as much money from that settlement as they could. They got $1500 from me and I got to tow home my now "total loss" car. read more

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They tell you your covered then you paint comes off the repair they did and they are telling me I have to wait weeks to see if the paint company will cover it or if "a rock chipped the paint" funny drove the car for years with the original paint and paint never chipped it. But my car that this company received money to repair the repaired parts paint that they painted has an issue and I get the run around. They were accommodating when it was time to receive money. When it's Time to fix a bad paint job they want me to wait several weeks to get an answer if they will repair the paint or if I just have to wait for the whole bumper to peel off read more

db Orlando Collision East - Body Shops Near Me - Orlando, Florida

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This business has THE MOST OBNOXIOUS and ridiculously long phone greeting you have to sit through each time you call them. That alone is making me choose to go elsewhere, after they already gave me an estimate for repairs. If they had had that greeting when I first called for directions to their shop, I'd have cancelled my estimate. There is no button you can push to bypass it, if you try you have to listen to it from the beginning. read more

This collision center is the real deal. From beginning to end, I had a great experience. Drew, the owner himself, sat down with me when I dropped my car off to discuss what I could expect. DB is meticulous in their review of the vehicle and what is truly needed in the repair. They ensured that the repair was not just what the insurance company said was needed, but what the manufacturer of the vehicle prescribes. The communication throughout the process was timely and regular. When I picked up my vehicle, Drew went over exactly what was done to my car (showing me pictures along the process). The repair looked natural and as far as I can tell identical to the original paint and body. I highly recommend this company. read more

db Orlando Collision East - Body Shops Near Me - Orlando, Florida

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Finally a 21st century company with calendar appointments! I had a scratch on the hood of my 2015 Tesla Model S. A lot of other shops flat out refused to fix a paint scratch just because it was a Tesla. I have no idea why that would make any difference when just painting the hood. DB Orlando Collision stepped up to the task. They had great communication throughout, reasonable pricing and a quick turnaround. They even went above and beyond with another small fix that they were able to wrap up at the same time! Super happy with the results. read more

Fraudulent billing, manipulative staff, over priced mediocre work and an absent owner that only raised his head to respond to my one star Yelp review. It was no secret that my partner and I were super disgruntled with your processes and by the $4300 bill that they shafted us with.... They held my car ransom until it was paid in full. They also offer a 3rd party loan shark payment option if you're dumb enough to sign up!! Progressive had already paid DBC more than $10 k for a fender, light, rim and some paint.... Why are your practices so downright shady and underhanded? May your conscience keep you awake at night knowing how badly you treat people! This business is under review for ripping people off.... Customer beware!!! Take your car elsewhere. read more

Thank you to everyone at db Orlando Collision, my 2022 Kia Sorento looks new again, excellent work and amazing customer service. Thanks Ray. read more

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Ricky helped me out so much he really helped me out, my 13 wrx did my bumper bracket, I recommend this place a lot most body shops will do the bare minimum, but this shop will go the extra mile and make sure it's done right and proper, if you have a Subaru or a nicer car don't go any other body shop, db collision repair is the best in the game Orlando/ central fl. read more

db Orlando Collision East - Body Shops Near Me - Orlando, Florida

CONSUMER KNOW YOUR RIGHTS! How do you claim to run a honest and integrity driven company when you are only concerned about money and soley about money. You have blindsided the situation from day one. DO NOT LEAVE YOUR CAR HEAR WITHOUT EVERYTHING IN WRITING AND SQUARED AWAY WITH YOUR INSURANCE, THEY JUST WANT TO PUT YOU IN A COMPROMISED POSITION IN WHICH YOU FEEL YOU HAVE NO CHOICE. They will use words as " we want to protect you" manipulation to reel you in and making you feel as if they are to be trusted Why do you charge storage fee for a car you are activley working on ? How do you charge a substantial amount of money for pictures? How do you not look to try to assit you customer in a stressful and unfortunate situation? How do you jump from $6000 to $18,000 to then $21,000? How do you charge $5,500 to just release the vehicle in which you have been misleading and completely unprofessional. Your words do not meet your actions what so ever. The next complaint will be to the State of Florida Department of Agriculture and Consumer Services read more

Great service. Friendly staff. Fixed my daughter's 2015 VW Jetta bumper and light. Thanks

I've come back. The customer service was always great and also the work. It didn't work out for me last time on the insurance side but they've done their best to make things right on the autobody side. read more

Great Servive representatives,, a beautiful rose was placed in my car when completed, washed, and vacuumed

WOW!!! AMAZING!!!! I brought my Rav4 in for damage assessment because the front-left bumper was partially detached. Drew inspected the damage and said they could take care of it if I cared to wait 90 minutes or so. I asked what the $ estimate was and they took care of it for free! The front office staff were also very accommodating and offered me free water and snacks while I waited. The job was finished expertly in under 1 hour. I highly recommend DB Collision. read more

We have been here many times and have been pleased with the quality and timeliness of their work. However our last visit was sub-par. The primary problem was the rude, ignorant behavior by the receptionist. After questioning a difference in the cost of a repair I was asked to step back with an attitude that suggested I had just contracted leprosy and might infect her. When the owners came in to resolve the issue she again ordered me to step away as if I had no right to know the resolution. At no time was I rude, loud, aggressive or assertive so I hope it was a bad day on her part and not her normal behavior. Sadly I will never be back because of her nor will I recommend anyone else go there. read more

Excellent service. Quick, friendly and clean too. Bobby worked hard to fix the problem on my car. Everyone in the front office area is kind and calls are returned. read more

Took my car here after going through many reviews and found these to be the best. I will say they do communicate well and they do have great customer service. But, after finally getting my car back, it was in worse condition then what I left it. They were a few areas of damage and my tint was damaged as well. Very amateurish work done. Extremely disappointed in the work and expectations for a 5 star place. Obviously no quality control was done here. Didn't tell me that they accidentally damaged my tint and half assed the work on the door panel until I said something and was told to bring it back. They still have assed the repair and tint is still messed up. Would never use them again even for free. read more

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db Orlando Collision Center is absolutely the finest paint and body shop in Central Florida. The work is top notch, done in a very timely manner and at an excellent value. Ask for Ricky - he is the best - you will be so happy with him and his team!! read more

I don't even know where to start with this review. My truck was brought in July for fender repair and it took them 3 MONTHS to fix. I took ownership of the truck 2 times in between and had to send back because of terrible workmanship. The first time they hand me my truck back, the brake lights do not work (see pictures) along with my turn signals. The second time I send it back in the hood was horribly done with touch up paint. I don't have a picture because I refused to take ownership of the vehicle that day. Couldn't believe that. My air intake wasn't screwed on properly, and my coolant tank wasn't on properly. Both loose and could have been a major issue, especially with air leaks in my air intake!!! The third time I get my truck back, and the oil level is completely dry, the transmission fluid also scary low causing grinding problems and they refused to take ownership, and my refrigerant also low. They tore my husky floormat during disassembly and refused to pay to fix!! What a joke. This was a horrendous experience and they DO NOT check everything before handing your vehicle back to you. read more

Original bid was $3300. Final bill $4800 without a reasonable explanation. It took forever. Business sight seems chaotic. Receptionist are very pleasant but something about the business seems "off". I would not recommend to friends. read more

They are great and kept me very informed on each step. I would definitely recommend and use in future. read more

Very thorough communication. They take pride in providing the best service. Once I provided a claim number, Db took the lead in communicating directly with my insurance to ensure a smooth process. They were with me the entire process and I will definitely use them again in the future if I get into a collision. read more

I had to have some work done on my car and it had been years since I had gone through this. I checked out a couple of places my insurance agent recommended and then I checked yelp and read the ratings. DB Orlando was #1 and had great ratings so I figured I would try them too. Drew walked me through the estimate and the detail of which they go through to make your car perfect. For my situation he couldn't give me an estimate because as he put it, once we pull back the bumpers there could be more damage we can't see and thus the customer gets frustrated at the increased cost. So I got his point, but honestly was tough to compare DB to others without an estimate. I trusted my instincts and decided to go with DB Orlando over other options. I am so glad I did. They were incredibly detailed, took pictures along the way, any single place there was a scratch or slight damage they replaced, etc. They even digitally measured the car to make sure the frame hadn't been impacted, wow! In the end the car was a good if not better than when I received it. And they had a loaner car feature that worked for my teenage daughter. All in all great job and I wouldn't hesitate to use them again, just hopefully no time soon. :) read more

I hope you never need them but these people are the BEST in town. They're always looking out for the customer and put you first. Work done right the first time and ready when they say it will be. They have worked on 3 cars for friends and family this year. No questions ask trust me you'll be glad you did. read more

These people are incredible!! I had a fender bender and my front fender was dragging. I was afraid it would fall off. I'm staying at a hotel in town for a work meeting and didn't want to try to drive home like that. They said they would fit me in to see if they could get it connected. They did more than that, they reattached it, and everything for me., in such a short time ! They were so professional! It is such a Clean facility. The staff is incredibly nice and considerate. I couldn't speak more highly of this team. I have never been to a better quality body shop. read more

When you move over 1100 miles there are many things you loose in that move. One of them happens to be you local auto body shop. I realized this when I got into a fender bender on May 1st. My Charger had received significant damage and unlike living in my previous state, I had no one to turn to for help. This is when I turned to yelp to start my search. I came across many repair shops and put in calls, some were too busy, some couldn't get to my car for weeks. When I called DB Orlando Collision Center, they were very kind and worked me into their schedule. This was a shot in the dark for me, all I had to go on was their YELP reviews. Meeting with the owner when my car arrived at their place, he reassured me that he was going to make my car like it was new again. Not only would he work with the insurance company, he would also keep me in the loop as to what was going on. And he did exactly that. I couldn't ask for any more updates on what was going on with my vehicle at all times. They made sure that I was in the loop. In the end, I picked up my vehicle when I was told it would be ready and was blown away at the quality of work. My worries were gone. I now had a auto body shop in Florida on my list if I ever needed one. I highly recommend DB Orlando Collision Center for your auto needs. They are kind, friendly and very professional and deserve every "star" in this review. Thank you very much for making my car whole again. One last thought, the shop is amazingly clean. The owner obviously takes a lot of pride in his shop. Sincerely, Anthony DeCilio read more

This place is fantastic! I've been here for a few things now. I got my stereo installed with subs and amps, (best price around), regular car maintenance, and more. Drew is extremely friendly and really looks out for the customer. I'd recommend this place to anyone! Not to mention the awesome options they have for customizing your vehicle! I really appreciate how they took time to help me out with my questions and maintenance on my car. And also list all my options available. Not just for repairs, but for my sound system as well. They rock! :D read more

db Orlando Collision East - Got my subs and amps installed and they work GREAT - Body Shops Near Me - Orlando, Florida

Best customer service of any business I've ever used. Not only do they do good quality work, but they ensure you are satisfied at the completion of the work, whatever that takes. Cannot recommend this company enough. Every individual is committed to quality and customer satisfaction, from first phone call to the last. Don't know how they do it, but they embody what every good company strives for. Definitely get a quote, even if it's not in your neighborhood - it's worth the drive to work with such wonderful professionals and kind people. You will pick up your car clean and with extra special touches you can't even imagine (I don't want to spoil the surprises). Thank you DB Auto Collision! read more

Very poor work was done on my vehicle the paint has drip marks in it I have dents in the side of my door from tools that was used to take the rocker panel off would not honor those lifetime warranty that day had give me in writing took apart my car amp didn't put it back it's not working missing washer fluid cap trim around the window was buckled by taking off put chips in the paint with tools on the driver's passenger side door charge progresive to paint the front and rear bumper other body shop said that the bumper's were not fully painted only spot painted but yet charged for the full painting of the bumper which still has cracks and flaws in the paint and in the plastic never was repaired properly before the painting read more

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After being rear ended by a Lexus SUV and having a needed repair to my rear bumper I checked out yelp and found some great reviews for DB Orlando collision center. I was very impressed by the owner and his staff. Not only was the repair clearly communicated up front, but my truck was finished on time and the workmanship was excellent. DB collision handled everything from the securing of the rental vehicle as well as the insurance claim with the other parties insurance company. I would highly recommend db for any needed collision repairs. read more

This is how you run a business! This team has managed to give a better experience than most hospitality place.

I brought my freshly purchased Cadillac Escalade to db Kustoms, as the previous owner had done some paint damage to the front and rear bumpers, along with a few surface scratches along the side. Drew Bryant (owner), gave me an extremely fair price and fast turnaround, resulting in a vehicle that looks better than factory new. He has additionally repainted my girlfriends silver Jeep Liberty after it was keyed, this covered the front fender, driver & passengers door, all for only $300! I've since then brought my boat in to be fully custom painted. Top talent, and a great shop to work with! read more

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DB Orlando Collision is the best company I've ever dealt with. Their work is first rate and they are also really nice people to deal with. I have a Prius that had a leak in the rear, allowing water inside every time it rained. After watching countless videos and trying to take care of it myself, I had to finally had to admit defeat and seek professional help. Fortunately, a friend told me about DB. They had to do a lot of detective work to locate the problem and discovered that there was not one, but two leaks! They did a great job and also guaranteed their work. When I had a fender bender a year later, I didn't hesitate to go there and, once again, I was totally impressed! I have no reservations in recommending this company to everyone. Thanks again to Drew and his hard working crew! read more

I called them to get an estimate on fixing a frame damage I have on my Lexus vehicle. Drew (the owner I believe) explained to me the process and how the frame measuring machine works. I have been to so many shops in Orlando, and to be honest, this is the only place that truly impressed me. Drew is just a great guy. He takes all the time you need to explain the problem. He is honest, straight to the point and willing to answer any questions you have. They are definitely not the cheapest in town, but you get a great service in return. I had to come back for a couple of issues with the car but they took care of them all. I highly recommend them read more

Like you, there are times when we get distracted and have a small fender bender. That occurred to me; so I went searching for a quality collision shop. Based on many reviews, DB collision fits all of the criteria of a well established, quality service, welcoming environment, staffed by good people. My Lexus RX 350 needed bumper "care" and the team at db Collision led by Ricky, examined the repair, developed a solution and turned around the car far sooner than I expected. The work was flawless and met my expectations. So if you have any repair need, give these guys a chance to develop a quote and do the work for you. If needed, I certainly will return again. read more

I brought my Escalade to DB based on Yelp reviews. Being new to the area I did not know where to go. My vehicle was the victim of a hit and run. Drew, the owner, personally greeted me, assessed my vehicles damage and explain everything that needed to be done. His front office staff is phenomenal; friendly, courteous, respectful, and always kept me informed during the 4 days my vehicle was there. I requested to have Drew give my vehicle a thorough inspection to see if anything needed or was going to need attention down the road. He provided a reasonable assessment and his price was competitive. DB is not the cheapest place but not the most expensive. They have a top notch owner and their technicians are second to none. I will be bringing my cars here from now on. Update: I've continued to use DB and there is no other place to take your vehicle. Drew and his staff are true experts and do flawless body work, mechanical, and paint work. read more

My car was a huge project , they communicated with me throughout the whole process and when It came down to picking my vehicle up they walked through the car with me before signing off. Ricky was very kind and answered my questions promptly. Definitely will recommend them to anyone who is in need of collision repairs! read more

I'm not from the Orlando area so I had no clue where to begin when wanting to get my car repaired. I'm grateful that db collision center was the first place and last place I came to. Db did such a great job repairing my vehicle and took the time necessary to go over the estimate and what the process would look like. I was so pleased with the final product, my car looked brand new! In addition to the repairs they have excellent customer service, they offer a free loaner if your car is being repaired. Their mechanics are very friendly and are willing to listen to all your needs and issues with your vehicle. I highly recommend db collision center to anyone looking for a repair center in Orlando. read more