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    db Orlando Collision East

    4.5 (90 reviews)
    Closed 8:00 am - 5:00 pm

    Services - db Orlando Collision East

    Bumper repair

    Collision repair

    Auto frame testing

    Paint and scratches

    Rear-end damage

    db Orlando Collision East Photos

    Recommended Reviews - db Orlando Collision East

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    Final bill for estimate, no repairs

    Have no trust in this company. Despite multiple 5-star reviews, I ended up paying for them to take advantage of me and my situation. It took 29 days to get a final estimate. No repairs took place. They charged me ~$4800 to tell me they would not repair my car or put it back together as it was received. (TL;DR at the bottom) Two days after dropping off my vehicle, the first estimate sent to insurance was ~$9,700. The insurance property damage limits were $10,000 so insurance would not continue the repair due to approaching the limit. The shop suggested I take the insurance payout amount and work with them on a customer out-of-pocket basis. After settling with insurance, I clarified multiple times with multiple employees that my car would not accrue storage fees while we worked on the estimate. They reassured me each time. In good faith, I continued working with them. We agreed to proceed with repairs related to vehicle safety and removed cosmetic repairs. Day 15 - They sent a third estimate ~$6,100 that listed repairs for rear body/floor and other rear components. In response, I wanted an in-person walkthrough regarding the pillars and quarter panels. On Day 1, I marked these as areas of concern on the intake form. Day 16 - In person, I pointed out specific bulges in my car to clarify if they should be of concern. The repair specialist assured me they were not a problem. Day 18 - I received another estimate with additional repairs to the exhaust system increasing the estimate to ~$6400. They noted additional damages to the quarter panels (despite reassuring me two days prior they were not an issue) and if they were to repair them, "the bill would go up." They had my car for 2+ weeks and are finding problems they should have inspected earlier. I could not meet immediately following this due to being out of town. We scheduled to meet the day after Christmas. Meanwhile, I did not know my car was also accruing storage fees as I was assured of that earlier. Day 29 - I met with them in person and was told the damages they found on the rear quarter panels would more than double the costs of repair. They told me the car would not be safe to repair and therefore would not do it. They considered it a total loss now. I gave them my decision to take my car home with no option to repair my car. I am now left to dispose of it. The next day I got a bill listing ~$4800 of charges for the estimate & teardown of my car. No parts were purchased. No repairs were started. They didn't even put the car back together like how it was brought in. In their effort to seem reasonable, the owner discounted $2000. I wanted to see this as an act of sincerity. However, after reviewing the bill in detail, I found charges that I was never made aware of at any time prior to that point. They charged $5/photo for 162 photos and a storage fee of $85/day for 30 days including weekends and Christmas-after they assured me they wouldn't. They charged "Body Labor rates" of $56/hr for administrative services such as creating a file folder and uploading photos. They even charged for "memory function resets" - writing down the radio stations to reprogram after fixing the car. Day 31 - Pick up day - As a young female, I brought my family as support for picking up and challenging the charges on the bill. I wanted to discuss their reason behind the charges. The shop told me the car was known to be a total loss the moment I settled with insurance after week 1. There is no document that shows an estimate equal to a total loss nor did insurance deem it a total loss. This was never communicated as a possibility at any time while working estimates with them. After having my car for 29 days, I was finally told the true extent of the damage and they would not fix it. I was afraid of what would happen if I left my car in their hands and paid them. They took off $3000 after we challenged them with legal intervention. If the charges weren't unreasonable, why would they take an additional $1000 off? They just wanted as much as they could get without completing any actual job. TL;DR: The company groomed me into settling with insurance and working directly with them to repair the vehicle. They then proceeded to withhold information from me in an attempt to receive as much money from that settlement as they could. They got $1500 from me and I got to tow home my now "total loss" car.

    They tell you your covered then you paint comes off the repair they did and they are telling me I have to wait weeks to see if the paint company will cover it or if "a rock chipped the paint" funny drove the car for years with the original paint and paint never chipped it. But my car that this company received money to repair the repaired parts paint that they painted has an issue and I get the run around. They were accommodating when it was time to receive money. When it's Time to fix a bad paint job they want me to wait several weeks to get an answer if they will repair the paint or if I just have to wait for the whole bumper to peel off

    Marc H.

    This collision center is the real deal. From beginning to end, I had a great experience. Drew, the owner himself, sat down with me when I dropped my car off to discuss what I could expect. DB is meticulous in their review of the vehicle and what is truly needed in the repair. They ensured that the repair was not just what the insurance company said was needed, but what the manufacturer of the vehicle prescribes. The communication throughout the process was timely and regular. When I picked up my vehicle, Drew went over exactly what was done to my car (showing me pictures along the process). The repair looked natural and as far as I can tell identical to the original paint and body. I highly recommend this company.

    Ray L.

    Thank you to everyone at db Orlando Collision, my 2022 Kia Sorento looks new again, excellent work and amazing customer service. Thanks Ray.

    Ricky helped me out so much he really helped me out, my 13 wrx did my bumper bracket, I recommend this place a lot most body shops will do the bare minimum, but this shop will go the extra mile and make sure it's done right and proper, if you have a Subaru or a nicer car don't go any other body shop, db collision repair is the best in the game Orlando/ central fl.

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    7 months ago

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    Emma W.

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    Drew B.

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    8 years ago

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    Drew B.

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    4 years ago

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    Drew B.

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    2 years ago

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    Drew B.

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    4 years ago

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    3 years ago

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    Drew B.

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    3 years ago

    Great service. Friendly staff. Fixed my daughter's 2015 VW Jetta bumper and light. Thanks

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    Drew B.

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    3 years ago

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    Drew B.

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    3 years ago

    Great Servive representatives,, a beautiful rose was placed in my car when completed, washed, and vacuumed

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    Drew B.

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    4 years ago

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    Drew B.

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    2 years ago

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    Drew B.

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    3 years ago

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    Drew B.

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    4 years ago

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    4 years ago

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    Drew B.

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    3 years ago

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    Drew B.

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    4 years ago

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    Drew B.

    Happy to have been a part of your repair process. Thank you again!

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    5 years ago

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    Drew B.

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    7 years ago

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    Drew B.

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    5 years ago

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    Drew B.

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    3 years ago

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    Drew B.

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    8 years ago

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    Drew B.

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    13 years ago

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    Drew B.

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    6 years ago

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    Drew B.

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    5 years ago

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    9 years ago

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    Drew B.

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    4 years ago

    This is how you run a business! This team has managed to give a better experience than most hospitality place.

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    Drew B.

    Thank you so much, Ray! We really appreciate your feedback.

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    14 years ago

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    Drew B.

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    6 years ago

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    Drew B.

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    9 years ago

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    Drew B.

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    6 years ago

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    Drew B.

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    9 years ago

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    Drew B.

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    4 years ago

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    Drew B.

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    Page 1 of 3

    Ask the Community - db Orlando Collision East

    Can you guys repair a front bumper on a 2021 Hyundai sonata se and do a 2 tire install? If so can you guys purchase said parts for the bumper?

    We can absolutely help with this! We'd like our estimator to see your Hyundai in person. Please feel free to call us at (407) 436-6500 to schedule or follow this link: https://calendly.com/estimating-team-west/estimate-damage-assessment-west-orlando.

    I have a 2005 Chevrolet SSR truck with less than 30,000 miles. I'm looking for a good repair shop that will install aftermarket parts which I will provide along with install instructions. Shop needs a lift and typical mechanic tools. Can you help?

    Hi, Scott! We'd be happy to help with installing those parts on your SSR! We'd like the opportunity to take a look at your truck and the parts. Please feel free to set up a time to stop in by using this link!:… Read more

    We already have the part for a VW Tiguan right side mirror, will you install it?

    Sure! Please contact our man office to schedule an appointment.

    Does DB Orlando Collision Center work on making/creating brighter headlights and the addition of fog lights to a vehicle? Also, can they check the aim of the lights, so that it doesn't blind oncoming drivers?

    We do not provide any aftermarket brighter headlight options however we do regularly aim headlights on a regular basis. If we can help we would love you hear what we can do for you.

    I was rear ended in my suburban adjuster says frame is bent and they want to total it. I love my car and want to see if there's a shop that has a machine to pull the bend out?

    Yes. Db collision has a frame machine, however, they will only repair a vehicle if they can do it safely and with integrity.

    View All 6 Questions

    Review Highlights - db Orlando Collision East

    When I picked up my vehicle, Drew went over exactly what was done to my car (showing me pictures along the process).

    Mentioned in 32 reviews

    Read more highlights

    Cars Collision Autobody Repair Service

    Cars Collision Autobody Repair Service

    (6 reviews)

    South Orange Blossom Trail / OBT

    I've now used C.A.R.S Collision AutoBody Repair Service twice, and both experiences have been…read moreoutstanding. Most recently Timothy repaired damage on my mom's 2015 BMW Z4, including the passenger side rocker panel and front bumper area. The car came back looking absolutely brand new. The attention to detail, paint match, body lines, and finish quality were excellent. You honestly cannot tell the vehicle was ever damaged. Timothy clearly takes pride in his work and did the repair correctly instead of rushing through it. What impressed me even more was the professionalism. This was a mobile repair at the house, and right before he arrived a large tree removal crew showed up next door with lifts, equipment, noise, and workers all around the driveway area where he was supposed to work. Instead of complaining or getting flustered, he calmly worked through the distraction, stayed focused, and still completed the project on schedule with excellent results. My mom is 90 and still enjoys driving her BMW Z4, so let's just say it's good to have someone trustworthy like this in the Rolodex when life happens. Fair pricing, quality workmanship, convenience, and professionalism are getting harder to find these days. This was our second time using C.A.R.S., and I would absolutely recommend them to anyone needing bodywork or paint repair. Five stars well deserved.

    This has absolutely nothing to do with race!! I took my car to a professional body shop and he used…read morea cleaner and Tim's black spray paint come off in the rag. He did it on factory paint and the rag was clean. Now I paI'd Tim $700.00 and the drivers door dent is still visible. No he's done too much damage already. Now I have to pay $1,800.00 to correct Tim's mess and get it done correctly. Actually if you check with your wanna be auto body repairman you'd see I called and texted him for 4-5 days. Still waiting for him to call me back!! Should I stop holding my breath?? You have my phone number.

    db Orlando Collision East - bodyshops - Updated May 2026

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