Very good customer service, the manager knows what she's doing and is very knowledgeable, also very…read morekind and helpful, highly highly recommend.

I called Baxter Auto Parts in Wickiup Junction (La Pine) on Friday 4/11/2026 to check on the…read moreavailability of a PT (Performance Tool) #W54121. The female general manager affirmed that the tool was in stock for $7.99. I asked her why the $5.99 price listed as the online price did not coincide with her quoted $7.99. She claimed that the 25% markup was the instore price and if I wanted the $5.99 price, I would need to purchase the item online and pick up the part instore. I attempted to purchase the part, and it refused to complete the purchase cited an issue that the Baxter Auto Parts #37 did not have the part in stock. I drove from home 6 miles to discuss the issue with the counter gentleman with a beard. He went to the back and produced the part, I shown on my iPhone the attempted purchase and returned result that the purchase WAS NOT completed because the part was not shown to be in stock. He claimed that they would not match the $5.99 online purchase and I would have to pay the additional 25%. I asked him where the general manager was and he told me she was in the office in the back. I told him I would purchase the part at Amazon online since I was an Amazon Prime member and would receive the part in 2 days. I was clearly gaslit by the store manager who obviously marked the item as out of stock so I couldn't pick it up instore at the reduced online price. The folks in the store are clearly disingenuous and do not have the customer best interests in mind. There were no other customers in the store, like there are at NAPA several miles down the road. They closed once before and if they continue to conduct business with customers like they currently do I suspect this will eventually close again. I hope that Autozone gets built in the very near future as planned. Heaven knows we need another honest auto parts store in La Pine, OR

Mike's Tire is the place to go if you live in the area or even if you are on vacation. I'm very…read moreimpressed by how diligent, kind and helpful this place is to their customers. I'm new to the area and having no knowledge on snow tires it was something I really needed guidance on. Mitzi is a great resource to this business. She answered all my questions and was very patient and knowledgeable about everything. I'm very skeptical when it comes to auto places because I always feel like if you're not versed in mechanics someone will find a way to make you spend more than you need to spend. This was not the case at all. I'm pretty sure I'm spending a little bit more than some discounted places but the service is well worth the cost. Mitzi set me up with the best tires she thought I would benefit the most from and gave me a fair price. She set me up with an appointment the same week and also was very pleasant and professional to meet. When I came in for my appointment, she made me feel like I was her best customer and got it going right away. She gave me an estimated time of 1 hour and let me know I can wait at the shop or come back. She would text me as soon as the work was done if I wasn't around. It took less than an hour and I was even able to enjoy a nice breakfast sandwich at Josie's while I waited. The pleasant surprise was that they offer a 3% discount for anyone that pays with cash or a check. Which is great because it helps them with credit transactions fees and they give their customers the opportunity to pay with a better option. What a great business and service. If you're looking for an auto place, go here. Thanks again for the wonderful experience.

Friendly, quick, and helpful service! They know their stuff and are kind to boot. Checked and…read moreserviced our car in pinch after some flat tire issues and got us back on the road in no time.

I'm very pleased with their service. I feel their prices are fair. I highly recommend them.read more

Excellent service! Got a loaner car while the worked on my vehicle and a lil goodie bag left in my…read morecar when I picked it up

There team was very courteous remained professional in the handling of my vehicle and…read moretransportation of my highlander to the body shop for repair. They where willing to work with my insurance. Very careful in directing the traffic also while working on icy roads and in winter weather .

After waiting over two hours for AAA, and at that point they told us they could not give us a time…read more My wife found Journey's Salvage on the internet. They got to us in under 30 minutes and recommended a very good mechanic nearby in Crescent. Both the owner and the driver were great.

The owner Eric is honest and kind. Very knowledge staff, professional, good communication, quick…read moreand helpful. Got my car in and out. Office is an easy and convenient location to drop off in Lapine. Highly recommend if you have a VW

Completely knowledgeable and trustworthy. Eric is also patient n conversations; he listens to…read morecomplaints and responds intelligently. I am comfortable... knowing that I don't have to look for any other mechanic to maintain my BMW 325I. (He is also proficiently maintaining my sister's Toyota 4Runner.)

With our 2026 Subaru rental, what could go wrong?? Well about an hour out of Bend, OR, we had a…read moreflat tire. High Country Automotive popped up as a reliable shop, so we called and Shawn said he could help us out immediately, even though it was getting close to closing. Despite it being a screw that had made a pretty big hole in the tire, Shawn took the time to put three layers on it so it would hold. Each layer required setting time in between, but he did not rush the process so the patch would hold properly. My husband and I were a little nervous thinking that since we were obviously from out of town and undoubtedly in a bind with no other options, that Shawn would charge us much more than would be the normal cost for such a tire repair. He did not do that, though. He charged us a more than reasonable price. He was pleasant to hang out with, and his beautiful dog, Freckles, provided us with affection and entertainment while we waited. Shawn got us back on the road and back to our vacation without breaking the bank. We would definitely go back to him if anything were to happen again when we return.

We stopped by here on a long road trip because our check engine light came on. The business turned…read moreout to be closed but because I wasn't from anywhere close, we called the number on the door anyway. The owner of the shop not only answered, but dropped what he was doing and came straight to us to help - we later found out he was actually in the middle of buying a car in an another town ! He ran codes and we determined I didn't need work and we'd make it the rest of the way home, never once pushed a service of any kind. I offered to pay for his time and he waved me off several times. He's about as honest and genuine of a guy as you could ask for. We wish his shop was closer to us in Colorado.

Dave is the best-so knowledgeable and trust worthy. Love that he took the time to explain what was…read morewrong with my Tundra, even going so far as to use another car to show me what parts had failed. Highly recommend him!

I was refered to Daves auto repair, I called and Dave said just drop in and I will take a look at…read moreyour car to see what was going on with it. I did just that and like the honest person he is Dave droped everything and looked at my car to let me know what he thought. Dave spent like 30 min reading the check engine codes then he said I should go to a specific shop where he knew the tech that could track down my issue faster then he could. I thought that was a very honest thing to do, I asked how much I owed him and he said nothing. I was shocked as he did spend his valuable time to help me. I will never go anywhere else for repairs. Call Dave, he will treat you right.

Out here on a fire assignment and popped a tire-we were in and out in 20 minutes. Customer Service…read morewas awesome!

We purchased our first set of snow tires in 2022. They removed our regular tires and installed the…read moresnow tires. The quality of the tires was excellent. We recently had the tires replaced with the regular tires. They have serviced our vehicle for the last four seasons. The quality of the work has been excellent. The value is good as well.