I was quite pleased to find a replacement windshield for such a great price, including mobile service. I made an appointment for replacement with a nice receptionist. The appointment was for anytime between 8 and 11, two days later.
By 10 am on the day of the appointment, I had heard nothing from the company. I called. The receptionist informed me that I was on the schedule and that I should hear back from the installer soon. I reminded her that I had a specific time constraint, thus my reason for making an appointment.
By 1045, I had heard nothing. I called again and spoke with another receptionist, as the previous one had 'stepped out'. She was unaware of the situation. I explained and she informed me that she would get back to me.
I called again at 11 as I had heard nothing. The receptionist informed me that she would once again have the installer call me. He finally did, and informed me that he was completely unaware of the appointment and that he would not make it for another hour.
First and last time with this business. read more